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Find a Location

Embassy Suites Hotel- Dallas Market Center has 1 locations, listed below.

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    Business ProfileforEmbassy Suites Hotel- Dallas Market Center

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers a full service hotel.

    Business Details

    Location of This Business
    2727 N Stemmons Fwy, Dallas, TX 75207-2211
    BBB File Opened:
    12/13/2002
    Years in Business:
    43
    Business Started:
    12/31/1980
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Robert Grossman, General Manager
    Contact Information

    Principal

    • Mr. Robert Grossman, General Manager

    Customer Contact

    • Ms. Joshua Gamlen, General Manager
    • Mr. Robert Grossman, General Manager
    Additional Contact Information

    Fax Numbers

    • (214) 630-3446
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I checked into my hotel room around 2pm on Sept 28th. My friend also had reserved a room at this hotel. We both reserved these rooms about 3 weeks ago. We bring our friend back after our concert to check it. It was around 11pm. The manager said it's over booked and that our friend shouldn't of used a travel site. Our friend had directly booked this room through Hilton themselves. The manager proceeds to refund and send my friend to a hotel 12 minutes away that wasn't the same quality. After my friend checked into his hotel, we all go get something to eat and drop my friend off at his hotel for the night. We arrived back at the embassy between 1 almost 2am. We went up to our room with our things and the key card did not work. My husband goes down stairs and speaks to the manager on duty. The manager proceeds to go ****. He magically gets a room that he didn't have for our friend earlier. I was upset at this point and made the statement that I never checked out and he made us take our friend 12 minutes away and can now get a new room for us? The manager stated that since there was nothing in the room, that he gave it to someone else and then proceeded to yell really loud at me in front of another employee. It was very unprofessional. They have only comped us 50% but I will never return to another embassy at this point and I actually liked these hotels before.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karma B

    1 star

    05/21/2024

    I stayed there on Saturday which was the 18th of May me and my husband stay good first off we tried to book it online and it was acting weird so we go inside and they tell us that they don't have any more sweets love they just got a regular room so we think it's to ourselves like okay cool regular room no problem come to find out the room had no windows okay we get in there it's a two double bedroom and then on top of that let me tell y'all what makes it crazy is the fact of there was no shower curtain in there so I called downstairs I don't know how many times can we please get a shower curtain so we can take a shower yes ma'am we're sending somebody up there hours and hours and hours and hours go by we yet to receive the shower curtain so we basically had to take a shower and get water all over the floor clean it up so they don't say nothing about it and this is how we had to do from Saturday until we checked out Sunday when we left the room we still didn't have no shower curtain then I called because I left my tablet in the room whoever I talk to is telling me that I need to call in the morning to talk to the Head housekeeper I said okay well what time does she come in real early in the morning okay is there a specific time I just know it's early in the morning okay I called and being transferred nobody knows where to transfer me to I called from Sunday to Monday till today which is Tuesday May 21st which is my birthday by the way to get in touch with his head housekeeper finally get in touch with the head housekeeper I'm telling her I left my tablet in the room she's telling me to describe it I'm telling her this is you know what it looks like so she says she's going to leave it at the front desk for me to come and pick it up but basically I really didn't like to stay I didn't like the fact that I wasn't accommodated for things as simple as a shower curtain I don't think that was cool I don't like the way that they talk to me

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