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Business Profile

Hotels

Le Meridien Dallas by the Galleria

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a 100% disabled veteran limited in my mobility. Therefore, I select hotels that list they have airport shuttle service. This hotel listed they had shuttle service and did not have the service. It was deceptive advertising costing me money.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a pre-booked and prepaid reservation for one night at ********** Dallas Galleria on 5/7/2024. Upon arriving after 9 pm to check in, I was informed that the hotel had oversold and I was being relocated to a Residence Inn 10 minutes away. Shockingly, I received no prior communication via email, text, or phone call regarding this change. Consequently, I had to take a Lyft from the airport to the hotel, only to then call another Lyft to reach the new location. Not only was I not given any choice in the matter, but I was also moved further away from my meeting destination and the colleagues I was supposed to share a ride with the following morning.Due to this unexpected change and the complete lack of communication, I incurred two additional Lyft charges. Despite reaching out to the hotel, I was informed that they could not assist me with these charges. While I would understand if I had arrived earlier in the day, ample time existed to notify me and allow for alternative arrangements. Instead, Le Mridien unilaterally made decisions, failed to communicate, and now expects me to bear the additional $29.64 expense resulting from their mismanagement.Breakdown of the $29.64 charges:1) $10.85 for the second Lyft ride from Le Mridien to Residence Inn.2) $18.79 for the morning ride from the hotel to the office, which would have been unnecessary had I been able to share a car with my colleagues as planned.I firmly believe that I should be reimbursed for these charges. At this juncture, it's not just about the money; it's a matter of principle and common decency.

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/19/24 I reserved a room at le meridian by the galleria for an upcoming self care day I planned on 3/26/24. I called the hotel the night before my scheduled arrival to see if I could check in early. I was met with underwhelming customer service but figured it is a day early maybe I'm jumping the gun by trying to be prepared. The next day on the way to the hotel I called and was met with a similar response. I was not detered and came to the hotel. I attempted to check in and was told to have a seat. After 1p minutes of waiting a member of the staff told me I couldn't sit in the area right ahead of the front desk as there was a private event. I spoke to the clerk who told me to wait behind another lady he was checking in a head of me. He did so then got to me. He looked at the list and told me I had been moved to another hotel without any prior knowledge or consent. When I commented they told me nothing could be done about it and gave me the letter I've attached to my complaint. I told them an apology is not sufficient for the inconvenience. They were uninterested in offering any other alternative. When I arrived at the other property, the clerk said this has happened several times since yesterday. This was the Sheraton by the galleria. Which is a 3 star hotel when I reserved and paid for a 4 star. Not what I reserved or paid for. Instead of a king suite I was give a regular double. Even my request to have a room away from the elevator was not honored. I was totally unsatisfied with this experience and no fair compensation was provided to me. Please look into this and respond accordingly. I expect a full refund, an apology from the business, and a free stay at the hotel to compensate for my hardship.

Le Meridien Dallas by the Galleria is NOT a BBB Accredited Business.

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