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Business Profile

Insurance Agent

Office of Hanson Knox Farmers Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not happy with this agent at all. One, I had a fender ****** and was difficult to get them to pay but have had all kinds of billing problems with them. They lied to me and canceled my insurance and said I needed over $1000 to start it back up then a couple weeks later they said that was back pay for insurance. I was like you wrote my car lenders that I was canceled

    Business Response

    Date: 05/24/2023

    In February of 2023 ****************** received a notice of cancellation, his policy was NOT cancelled but was set to cancel if payment was not received for the balance due. The amount owed was due to a combination of both technical billing issues that Foremost Insurance was dealing with and declined payments from the customer's account. There were several months during the policy term where payment was not received and these amounts accumulated over time, we explained this to ****************** on March 23rd 2023 in an email:

    "Good morning, ****. I do apologize for the billing issues that have taken place and want to do what I can to make it all make sense. I talked to the billing department this morning and below is the information I received. You should be able to double check all this with your bank or credit card company (whichever was used).

    February 2022 manual payment made

    March, ****** *** draft payment was made

    June draft declined; manual payment made

    July, August, September, October, no payment was made (company was having billing issues at this time, this could be the reason the policy did not cancel back then)

    November declined draft, manual payment made

    December, January no payment made

    The $1,040.83 payment in February 2023 was to make up for payments not received for previous term."

     

    We have explained to ****************** that his policy never cancelled, we confirmed this again today with the insurance carrier. His policy never cancelled and he has only been charged for coverage he has been provided under his policy. 

  • Initial Complaint

    Date:05/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Farmers insurance office of ****** **** was informed 3 times to cancel may home insurance policy starting on April 6, 2022. They continue to collect payment from me. I have new home insurance and my new home insurance company also informed them to cancel my policy.

    Business Response

    Date: 07/21/2022

    Business Response /* (1000, 7, 2022/06/10) */ This complaint has been completely resolved with the customer and the customer has received their desired refund. Please close this complaint, thank you.

Office of Hanson Knox Farmers Insurance is NOT a BBB Accredited Business.

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