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Business Profile

Loans

WeLendUs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A scam loan company. They approve the funds and say they will send it to your account but never do. Then they use your account information to still take the loan repayment even though no funds were ever even sent as a loan to the customer

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 5, 2022/12/15) */ To respond to this complaint, we want you to know that we try to provide a service to those who need to use our service. Unfortunately, an issue in processing your loan resulted in this confusion. We Canceled your payment arrangement before any payment attempts, as your loan was never activated. We apologize for the inconvenience. Consumer Response /* (3000, 7, 2022/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) False reply from the business, they have not cancelled my loan and still attempt to take money after never funding the loan Business Response /* (4000, 11, 2022/12/30) */ Response sent to customer 12/20/2022 - *************@misdmail.org - Hi *******, I am the customer service manager in receipt of your response to BBB Case # XXXXXXXX. I do not see that you have successfully taken out a loan with our company. Therefore, we have not attempted to take any payments toward your account. I would like to research further if you see that we have attempted to take a payment. It is unfortunate that we were not able to provide a loan to you. Please let us know if there are further issues or questions you have. We have not received a response.

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me I was approved for a loan a week ago and that my funds may take 3 days to show on my bank. Well nothing has been deposited and they are trying to make me pay for funds i never received. I don't think so they are a scam!!!

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 8, 2022/12/30) */ We have been in communication with the customer to try and resolve this issue. We show the funds were transferred to ***** *** Bank as was entered during the loan application. It would be best for the customer to contact their bank and connect us in a 3-way call to resolve. We are gathering more details from our side to assist; however, we are limited in working with the customers bank without her involvement.

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out this loan and was approved and website said fund would be received shortly it has been several days and NO ONE will contact me back! This needs to be cancelled now and no withdraw taken from my account. I want confirmation emailed to me or I will keep opening a claim until it is resolved

    Business Response

    Date: 02/01/2023

    Business Response /* (1000, 5, 2022/11/16) */ Hi *******, I tried to call and was unable to reach you. Please let us know if you have received the funds for your loan. Due to the bank holiday on Friday the 10th, your bank may have delayed receiving your funds. I have received your complaint with the Better Business Bureau and would like to help you gain closure to this issue. Unfortunately, our customer service team is unavailable 24 hours a day and could not assist you at the time. I show that you did reach out to us Friday Evening and we responded the following Monday when back in the office.

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan on 11/10 and have not yet received it. I have been reading that other people never received their loan payout so i want to cancel the loan before anything bad happens to me.

    Business Response

    Date: 02/06/2023

    Business Response /* (1000, 5, 2022/11/16) */ Hi *******, Your loan was funded on November 15th. I apologize for the delay in funding your loan. Due to the bank holiday on November 10th, funding was delayed longer than usual. I don't see that you contacted our customer service team for help. We cannot cancel your loan at this time as your loan has already been funded. If you would like further assistance, please reach out to our customer service team at ***************** or Email: ******************.

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently applied for a loan 11/4/22. I got approved for 1,000.000. I called this morning and emailed yesterday. I was informed the money was deposited on 11/8/22 but i never received anything. The website says funding for approved applicants are typically the same or next business day. I also read the fine print and it said depending on your bank processing capabilities it could take up to 3 business days. I'm trying to be patient but this process is taking too long. The week is almost over. I also stated to them i received notification about my upcoming payment but no funds. I'm not going to pay for a loan i haven't even borrowed yet. I really need to know whats going on.

    Business Response

    Date: 01/19/2023

    Consumer Response /* (2000, 5, 2022/11/15) */ I called them this morning and everything is resolved.

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved for a loan for 1000 and haven't received the funds yet.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/12) */ I apologize for the delay in your funding as our loans were delayed due to Columbus Day. Your loan has been processed by our team today and should be funded by end of business tomorrow if not by end of business today. Please let us knwo if there is anything else we can help you with.

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied and was approved for a $1,000 loan on 10/5, per their email funds would be deposited into my bank account by end of day on 10/6. Guess what, it's 10/8 and still no deposit to my account. I even contacted my bank several times to see if their transaction was pending and each time they were not able to see anything. I even called We Lend Us and was told the check was sent but I would need to email my bank transactions to show I never received it. Still no response back nor have the funds been deposited into my account. So much for trying to get help and thinking this was a legit company. I should have read more reviews before wasting my time. Looks like I will need to find other options because this scam of a company is not it!

    Business Response

    Date: 12/30/2022

    Business Response /* (1000, 5, 2022/10/12) */ The customer has been in communication with our customer care team. The Loan was never processed to the customer's account and has been closed on our side. The customer is welcome to re-apply for a new loan. Consumer Response /* (3000, 7, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with WeLendUs and it was clearly an error on their end. I put the exact information from my bank for the loan and they are trying to say that the account could not be found and cancelled the loan once the check was returned. I received an email saying to log back into my account and update the payment information but when you do that you still have to apply for a new loan which does not make any sense. I got denied both times trying to apply for a new loan. Was told to wait up to 24hours both times and was still denied. How do you approve me one minute but then deny me the next time and I have still not received the funds I was suppose to get when updating my payment information. Do not waste your time applying for a loan from WeLendUs it's a waste of time and I think they are just scamming people to get their bank information because I have worked with other loan companies before and any issues with updating an account they were able to address with no problems. Beware of this company I wish I would have read the bad reviews before I had applied but I see what the problem is and it's clearly not the customers. Business Response /* (4000, 9, 2022/10/21) */ Hi *****, I apologize for your customer experience. I can assure you that we attempt to help our customers and provide loans in time of need. However, there are certain issues that may arise that remain out of our control. In our investigation it appears that there are several factors that led to your inability to obtain a loan through our company. When we attempted to transfer the funds to your bank in the initial transaction, the funds did not go through. This could be an issue with your bank or our payment processor which we can investigate further. As we do not allow a customer to take out more than one loan at a time, we had you hold off on re-applying. When reapplying you used the same banking information as before, which will most likely not go through if it did not go through the first time. So, although you re-applied after 24 hours, it failed as our system has safeguards to prevent customers from taking out multiple loans or fraudulent attempts to take out loans based on the information provided during the application process. Your situation is unique, and we apologize for the issues.

  • Initial Complaint

    Date:10/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been waiting for my loan they keep holding off on like all the other complaints they are getting and expect me to pay them the installments. They have all my information!

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/06) */ Called XXX XXX-XXXX went straight to voicemail - emailed ******************@icloud.com. I apologize for the delay in your funding however I do see that the funds should have been deposited into your account on September 30th, 2022. If there are any further questions or issues, please reach out.

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan of 500 dollars and never received it, yet they want to charge me for money I never got. -__-.... I'm not paying back anything I never borrowed.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/09/27) */ Thank you for contacting WeLendUs. Unfortunately, we had a delay in funding and your loans funds were held up temporarily. We did see this issue this morning and have pushed through your funding to credit your account by end of business tomorrow. If you would like to delay your first payment by 30 days, we can do that. Please reach out to our customer service team at XXX-XXX-XXXX if you have any additional questions.

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied and was approved for a loan on 9/25/22. On 9/26/22 after viewing login information on their site it states I would be receiving money soon. I contacted by phone they were closed. I emailed and received no response. I have sent the following via email on 9/26/22 Loan reference #XXXXXXXXXXXX That I wish to cancel any and all loan applications. Awaiting response. This seems to be a bit odd.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/09/27) */ Thank you for contacting WeLendUs. We apologize for the inconvenience as we had a delay in funding your loan. We have received the customers request to cancel their loan. We are processing the cancellation as requested.

WeLendUs, Inc. is NOT a BBB Accredited Business.

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