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          Find a Location

          AT&T has 2138 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAT&T

            Long Distance Phone Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            BBB is experiencing an intermittent issue with the number of complaints filed against this business displaying as "zero." BBB is aware of the problem and working on a long term solution. As of April 2024, the business received 15,727 complaints over the last 12 months and a total of 46,319 complaints over the past 36 months. The business' rating takes into consideration the overall size of the company and a history of providing responses to the complaints filed. 

             

            See all additional business information

            Contact Information

            208 S. Akard St.

            Dallas, TX 75202

            Get Directions
            Visit Website
            (800) 288-2020

            Customer Reviews

            1.09/5

            Average of 3,200 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            45,957 complaints closed in last 3 years

            16,463 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 139

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            AT&T operates long distance services, telecommunications, and the manufacturing of telephones and computers.

            Business Details

            This is a multi-location business.

            Find a Location

            AT&T has 2138 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              208 S. Akard St., Dallas, TX 75202
              BBB File Opened:
              11/1/1952
              Years in Business:
              139
              Business Started:
              3/1/1885
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bell South
              • Bellsouth Long Distance
              • Bellsouth Telecommunications, Inc.
              • Bellsouth Corporation
              • BellSouth Telecommunications
              • Advanced Solutions, Inc.
              • Ameritech
              • A T & T Home Entertainment
              • A T & T Internet Services
              • A T & T Knowledge Ventures
              • A T & T Long Distance
              • A T & T Management Services
              • A T & T Messaging
              • A T & T Operations
              • A T & T Services
              • A T & T Telephone
              • A T & T Advanced Solutions, Inc.
              • A T & T Business Internet Service
              • A T & T Corp.
              • A T & T, Inc.
              • AT&T Long Distance
              • AT&T Long Distance Service
              • Bell South Business Systems
              • Bellsouth Communication Systems
              • Bell South Communications
              • AT&T Worldnet
              • Bell South Entertainment
              • BellSouth Business Systems
              • BellSouth Wireless Data
              • Dobson Communications
              • Pacific Bell
              • Pacific Bell DSL Services
              • Pacific Bell Telephone
              • Pacific Telesis
              • Pacific Telsis Group
              • Prodigy
              • S B C
              • S B C Communications
              • S B C Telephone Company
              • S B C - Southwestern Bell
              • S B C Ameritech
              • S B C Long Distance
              • S B C Operations
              • S B C Paging Services
              • South Central Bell
              • Southern Bell
              • Southwestern Bell
              • Southwestern Bell Corp
              • Southwestern Bell Internet
              • Southwestern Bell Long Distance
              • Southwestern Bell Repair Center
              • Southwestern Bell Telecom
              • Southwestern Bell Telephone
              • Southwestern Bell Video Service
              • Worldnet
              • Bellsouth Equipment Maintenance
              • AT&T Communications
              • ATT PO Box 5025 Carol Stream IL 60197
              • Teleport Communications Group
              • Direct Cable Services
              • Cingular
              • AT&T (formerly Cingular)
              • AT&T Mobility
              • Cingular SBC
              • AT & T Mobility, LLC
              • A T & T Mobility
              • Centennial Communications Corp.
              • AT & T Wireless
              • A T & T Wireless
              • AT&T Wireless & Mobility
              • Leap Wireless
              • Digital Life
              • DigitalLife
              Business Management
              • Mr. Chris Timmermans
              Contact Information

              Principal

              • Mr. Chris Timmermans

              Customer Contact

              • Mr. Chris Timmermans
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              45,957 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/25/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased an iPhone 8 approximately 6 or 7 years ago, but it is currently restricted to the AT&T carrier. When attempting to unlock the phone, I received a message stating, 'We can't unlock your device. Service for this device was canceled within the 14-day return policy.' I am requesting AT&T to unlock my phone so that I can use other mobile carriers.IMEI: ********* *******
              Read More
              Read 45956 More Complaints

              Customer Reviews

              3,200 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pat R

              04/24/2024

              Alex at the Lehighton,PA store was so caring, helpful and instantly welcomed us as we walked in the door. I would highly recommend Alex when you visit this store.

              AT&T Response

              04/25/2024

              AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.
              Read 3199 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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