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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is no way to deactivate a user account once it is set up. I should be able to deactivate my account without having to call the company.
Business response
05/29/2024
Our terms and conditions that our customers agree to require that they send us their cancellation request in writing.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/1- And after I purchase, I had numerous conversations via email with *********************** about the inaccuracies with the data. Over half of the information did not pertain to my industry request. Requests for resolutions were not met.Business response
03/06/2024
Our representative attempted to resolve this back in December with replacement data. The customer insisted on a refund at that time, so he was refunded the full amount of his order on Dec 26th, 2023 confirmed via invoice history.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a list from Exact Data in ******* which is owned by Data Axle. I reached out to this company to buy a list of companies to start a mass email campaign. I wanted and expected **** companies to market to across 5 states. On Monday the 8th **** I paid $1000 for that list. Upon receiving it the list I saw they sent me **** contacts but from the same company. For example: *********** had 50 contacts. The deal was to market to different companies across multiple industries not **** employees from a handful of companies. It appears I received less than half of what I was expecting. I emailed ********************* twice and left a voicemail and I have not heard back.Customer response
01/17/2024
The company reached out to me and the matter was resolved to my satisfaction. I consider this matter closed. Thank you for your help.Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I worked with *********************** and ***************************** as a client since 2018. Prior to that I worked with them under another account name. In total over 10 years. Recently, i had an issue with them because they billed my card, that was not to be saved by them on account. ***** and I had many phone conversations in which I explained that I did not want a card kept on file due to a security concern. He told me he understood and i would be billed monthly via a link that i could use to upload my payment information for the month. He reassured me several times that he understood. Well, last month when I decided to temporarily suspend my account, I received notice that from my bank. I had been automatically debited for one more month. I reached out to ***** immediately and he assured me he would resolve it with his accounting department. Instead, they refused to reimburse me. They wrongfully charged my card without my consent and have not to-date reimbursed me. This is how they repay their customer loyalty after so many years. STay away from them. There are honest reputable companies out there that will not compromise their ethics over a less than $100 charge.Business response
01/03/2024
The customer called in on November 21 asking to cancel their subscription. Our terms require a 30-day written notice to cancel any subscription.
As the customers subscription bills on the 17th of each month, the customer did not meet the ****** cancellation requirement for the December 17 bill, yet we agreed to cancel their subscription as an act of goodwill.
Additionally, the customer was on a ******** subscription, and we allowed them to cancel with 5 months remaining on the contract.
We went above and beyond to accommodate the customers request.Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently signed up services at Data Axle and one of the sales employees, *****, told me that I would be able to sign up for the service and cancel whenever I wanted as long as it was within 3 months of the original purchase. They also promised high quality data and I called over 400 leads without a single appointment being set. When I tried cancelling my subscription, they are now informing me that I have a 3 months commitment - which is exactly what the salesperson said would not happen. I feel that this agreement was a form of entrapment and they are trying to force me to pay for a product that doesn't work well at all. This is seriously disappointing.Business response
11/29/2023
We apologize for the misunderstanding and inconvenience this has caused. We reminded ************** of his three-month term commitment and even offered to replace the data he received, but he ultimately declined and requested that his contract be cancelled. As a gesture of goodwill, we cancelled ****************** account as of 11/21/23, per his request.
Initial Complaint
11/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The company is selling personal information without permission. They sell hundreds of thousands of data points + personal data (name, address, email, phone, demographics, etc) without anyones permission. Additionally, if you want to "opt out," you are require to send them more data about yourself, including all of the addresses you have lived in for the last 5 years, and then wait weeks for a determination/decision. This is not legal. The company does not have my permission to use my personal data, and I am positive millions of others feel the the same way.Business response
11/21/2023
Data Axle takes privacy seriously and ensures that it complies with all applicable laws. The allegations asserted are unfounded and false. Data Axle has a database of information that is derived from publicly available sources, as well as third parties that have received permission to share the data received by Data Axle.Moreover, as demonstrated on Data Axles publicly available privacy policy website (*****************************************),Data Axle complies with the **** and other applicable laws with respect to an individuals right to opt out or receive a copy of, amend, modify or delete their personal information. In fact, Data Axle goes beyond the minimum requirements of the law and provides these rights to all individuals,regardless of the state in which they reside. Lastly, the law grants Data Axle and other similarly situated businesses the right to request additional information to ensure (1) the person requesting to be opted-out is in fact the individual whose information is being opted-out and (2) to ensure that all information related to that individual is opted-out. The additional information provided is not utilized for any other purpose.Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am receiving unsolicited faxes from various businesses, mainly in commercial enterprises. We are a residential home that does not wish to receive these unsolicited faxes. Originally, the company was called INFO USA. I have called each of these private contractors and asked them to remove our phone number from their calling. They indicated to me to call *** company to prevent this. The *** perpetrator does nothing as we continue to receive additional faxes. They are not handling this responsibility. Today *** was received at 8:46 AM from "UT" ************. When you call DATA AXLE - ***, no one answers the phone. You are instructed to leave your name, phone number, and the reason for your call. Again, they intend to expand their database.Business response
11/08/2023
Thank you for alerting us to this issue. We will request to have this information removed from our database.
We apologize for the inconvenience. Thanks again.
Customer response
11/12/2023
If they need copies of the unsolicited faxes, I have a large file of these. I will hold INFO *** to their written word. If the problem continues, I will take appropriate action with the respective Attorneys' General and the *** in violation f their "NO CALL" protections.Customer response
11/15/2023
I have reviewed the business response and accept this resolution.
If they need copies of the unsolicited faxes, I have a large file of these. I will hold INFO *** to their written word. If the problem continues, I will take appropriate action with the respective Attorneys' General and the *** in violation f their "NO CALL" protections.
Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
keep harassing our medical office with incessant calls: not interested is NOT interested pissantsBusiness response
11/08/2023
I assure you that any calls made from Data Axle were never intended to be a nuisance or unwanted. Our sales team is always happy to discuss the potential benefits of using our product with prospects who may find great value in it. No one should be left on voicemail alone without being reached out to - we apologize if that has been your experience and will ask to have you removed from our database.Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We don't even use and/or need this business, yet they call us constantly. Nothing left on voicemail.Business response
11/08/2023
Thanks for letting us know about your experience, *****. We regret any confusion and never meant to bother you or anyone with messages who are not interested in our services. Our team has strict standards in place around communications and conduct and we certainly do not want to cross those boundaries.
We have requested to have you removed from our database.
Initial Complaint
06/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
DATA AXLE402-836-448606-16-23, 11:30 AM *** be trying to reach a person that has been dead for many years from a business that has not existed for years. We also receive many business emails for the same person. ***** reported the business years ago when it paid sales tax. So do not use this agency. Its databases are flawed and broken!!!!!!!!!I see by all the complaints that is definitely TRUE!!!!!!! How can it get an A+ rating I give it base on the call attempts as it needs a F- rating!!!Business response
06/27/2023
If you'd like to be removed from our database we can certainly assist in making that happen. However I am not seeing any actionable business information in the complaint. Please provide and we'd be happy to review our database to ensure the record is removed. Thank you for reaching out.
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Get a QuoteCustomer Complaints Summary
29 total complaints in the last 3 years.
12 complaints closed in the last 12 months.