ComplaintsforData Axle

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Data axle said they could sell me 48,000 healthclubs addresses with business emails (emails are extra charge) I ask on many occasions for samples of data that they were going to sell me, but they assured me that I would be satisfied! They advertise 100 percent satisfaction guarantee I paid them 9100 dollars for the 48,000 addresses with emails and what I received after paying them was not the healthclub addresses I paid for ,some businesses that were related to fitness thousands of others that were non related to fitness I ask for a refund they refuse to give me a refund I feel like I've been scammed

  

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/06/29) */ Earlier this month (June 2022) the Customer contacted Data Axle USA to acquire a data file with specific Standard Industry Classification Codes (SICs) and email addresses. The file was generated and unintentionally included both Primary and Secondary SICs. Data Axle USA acknowledged the oversight and re-ran the request using only Primary SICs to fulfill the order. Additionally, 15k supplemental records were provided to the Customer at no additional charge. Data Axle USA made every good faith effort to reconcile the Customer's concerns including the creation of more than a dozen custom file formats to ensure the data was formatted to the exact specification as directed by an associate of the Customer. Data Axle USA is committed to our customer's satisfaction across our products, services, and support. We will continue to make every reasonable effort to address customer concerns moving forward. Consumer Response /* (3000, 7, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm uploading my email communications with Anita Fruechtenicht from data axles sales department where I'm looking to purchase specific business addresses,with emails original order was 48,000 healthclubs and gymnasium addresses without business emails when we wanted the businesses that had emails also ,total amount was decreased to 35,000 business listings! Correspondence Emails will show I ask for sample multiple times before payment was given I was assured that their would be no problems. When we received our file! It was not what we agreed to purchase was less than my original order and thousands of unrelated businesses! I was refused a refund! So basically data axle can just sell you anything and you cannot get a refund because their reason was the data was already emailed to me, when data axle knows that's not what I agreed to purchase for a custom order! It's a custom order! That should say it all I wanted specific business addresses Business Response /* (4000, 9, 2022/07/07) */ Attaching documentation to support the delivery of 50,753 records/leads (roughly 2,700 more than the 48k requested) from 2 separate orders. Both orders have been delivered and received by the Customer. Consumer Response /* (4200, 11, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) After deeper review of business address listings data axle sold me ,I found not only are their businesses of nonrelation which was my main concern now upon, Investigating the related businesses that I wanted to pay for ,are not active businesses (closed businesses) my concern is data axle is knowing selling business addresses of businesses that are closed! These are fraudulent practices and criminally now my business is out of 9100 dollars

• Initial Complaint

  06/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Our company has been in communications with ExactData for quite some time. We have been working with Ryan ****** Chief Sales Officer. While determining what contacts we would like to purchase we had very specific requirements (titles and industry focus) and communicated those to him through the process. We were promised 6,777 contacts and only received 6,228. We have received a very broad contact list which is largely useless. Roughly 451 (7%) of the contacts we purchased can be used by us. The other 5,777 (93%) are completely irrelevant. We have since tried to contact Ryan multiple times and he has not responded to our multiple emails or calls except for a generic email stating that "a ticket has been generated." This is a complete contrast to before when he was trying to sell the data to us. Customer service in general has been deplorable and on further investigation we see that ExactData has a terrible reputation and we are not the only customers experiencing this. We want a complete refund. No other resolution is acceptable to us.

  

  Business response

  09/13/2022

  Business Response /* (1000, 2, 2022/06/17) */

  We are mutually disappointed that you did not have a better experience. A full refund was issued and a refund receipt was sent to the email on file.

   

• Initial Complaint

  03/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company charged me 7500 for a marketing campaighn and i have 0 leads What a scam

  

  Business response

  09/13/2022

  Business Response /* (1000, 2, 2022/03/16) */

  Hello,

  We have reached out to you on 2 separate occassions to resolve this matter. Please note that we do no guarantee conversion, nor was such guarantee given. Our role is to deploy to your campain per your request and that was executed. Please respond to our previous email to work toward an amicable resolution. 

• Initial Complaint

  11/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for Data Axle Genie a little over a week ago under the condition that I would have access to consumer cell phone numbers. The details provided by my account manager were extremely vague, I wasn't made aware that I was signing a contract and had to use their services for twelve months, then after the fact, I found out that I was required to have a SAN number to retrieve the information I was asking for, which requires added hoops to jump through and fees. He then told me I could waive the SAN number and still have access to consumer phone numbers, but didn't make it clear that they were only landlines. I used the service for that week just to find out that these were only landlines and didn't achieve good results in getting into contact with these people. I told him of my concerns, and then he told me the shortest subscription I could do was 3 months. This is a clear case of desperation and commission breath on the salesperson's fault by not uncovering what his client was looking for and intentionally withholding information to achieve a sale, then backpedaling without offering a full refund and canceling my account. Upon seeing some of the reviews on the BBB, I'd like a full refund and to discontinue the services. As far as the services for data axle genie, I'm sure the site works wonders for a lot of people and I don't intend to use this review to discredit them, it is just not for me and I would like them to make things right.

  

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/06) */ Contact Name and Title: Corey G***** Manager Contact Phone: 402-836-1274 Contact Email: corey.g*****@data-axle.com My name is Corey G*****, I am a Manager here at Data Axle Genie and Kevin Dunn is the representative that reports to me. We received the complaint on 11/30/2021. I reached out on 12/1, 12/2 and 12/6 via phone and left a voicemail each time, I also communicated via email to ***** to resolve this. ***** has yet to respond to any calls or email communication to resolve this issue amicably. I (Corey G*****) have issued a refund of $199 and canceled the subscription service moving forward, I have also notated this in *****'s account at Data Axle. At this time at Data Axle we feel the issue has been resolved and issue should be taken care of. Corey G***** Director of Sales & Marketing Partnerships Genie O: 402.836.1274 Corey.g*****@data-axle.com www.DataAxleGenie.com

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased some leads from a lady name Gina R****** at Data Axle. The leads I purchased weren't of any use to me so I requested a refund and she agreed. However a few days passed and when I reached out she said for some reason the payment had not been processed but that she would get to it. She then responded me saying that it was done and that the funds had fallen off on their end and that I should contact my bank... so My bank then asked me for proof that the merchant had processed the refund and so I requested that to Gina but I never got a response since. I tried emailing her again but nothing. It's been 2 months now and I still have not received my refund. I contacted their Billings department today and they claim the no refund was showing on my account .

  

  Business response

  12/06/2021

  Business Response /* (1000, 5, 2021/10/18) */ This issue has been resolved. There were two orders placed by this customer and some confusion over which was to be returned. The proper refund has been processed and ********* has confirmed it has posted to his account. Consumer Response /* (2000, 7, 2021/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩