Business ProfileforEMBCC Patient Services
Additional business information
On October 20, 2022 BBB identified a pattern in consumer complaints regarding the marketplace behavior of this company, Emergency Medicine Billing & Coding Company, dba EMBCC Patient Services. Specifically, BBB has received complaints alleging that EMBCC:
- Is incorrectly billing patients for bill payments already made and not recorded;
- Not being transparent with full billing sent to patients after insurance;
- Ineffective/uninformative Customer Service interactions;
- Unreceived or delayed refund payments from EMBCC to patients
EMBCC responded to BBB correspondence on November 7, 2022.
As of May 5, 2023, BBB was monitoring complaints regarding EMBCC until May 5, 2024.
Final Assessment of the complaint monitoring period is complete. BBB final assessment of the monitoring period found EMBCC is adequately addressing the pattern of complaints reviewed.
BBB sent notice of its Final Assessment to EMBCCC via email on May 7, 2024.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 12790 Merit Dr. Ste. 200, Dallas, TX 75251
- BBB File Opened:
- 1/14/2008
- Years in Business:
- 22
- Business Started:
- 5/10/2002
- Alternate Business Name
- Emergency Medicine Billing & Coding Company
- SCP Health
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Business Management
- Mr. Randall L. Pilgrim, President
- Mr. James Guidry, Jr., COO
- Ms. A. Rena Cottam, Controller
- Ms. Lisha C Falk, Vice President/Secretary
- Contact Information
Principal
- Ms. Lisha C Falk, Vice President/Secretary
Customer Contact
- Mr. Randall L. Pilgrim, President
- Mr. James Guidry, Jr., COO
- Ms. A. Rena Cottam, Controller
- Ms. Lisha C Falk, Vice President/Secretary
- Additional Contact Information
Phone Numbers
- (855) 225-4039Other Phone
- (855) 225-4039
Customer Complaints
295 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
70 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Iram V
1 star08/02/2024
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