Business Profile

Medical Billing

Integrative Emergency Services

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Complaints

This profile includes complaints for Integrative Emergency Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the emergency room due to a difficult pregnancy on 12-15-23. Over a year later I received a bill dated 12-24-24 advising that my insurance, ********, denied the claim. I called ******** and they advised that they paid everything they received and did not have this bill. ******** told me to have the collection agency call them. I called the collection agency and advised but they refused saying that was not their policy. In researching this company, it appears this could be a scam. ******** paid all my medical at 100%. They would pay this too if the collection agency would call them. I ended up giving birth early to my baby and he lived less than 24 hours. This company is making me relive the worst moment of my life. I want them to stop emailing and mailing bills and deal with ******** directly. Thank you, ***** *******
Business Response
Date: 02/10/2025
Thank you for your recent letter regarding the complaint submitted to your organization by ************************** Zotec Partners LLC provides medical billing management services on behalf of Integrative Emergency Services **************** As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services ****************
Our review of the patients account has resulted in these findings:
A claim was filed with ******** of Texas on 2/8/25.
The charge is on hold pending response from insurance.
We regret for the inconvenience this has caused ***** *******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received numerous notices for bill payment from this company, but they wont even tell me what service I received or from whom. The service they may be wrongfully claiming could be a nighttime visit to a roadside ER place in our area in which we asked about their services at the front desk and provided our insurance card, but because of the lack of transparency we observed, we decided to leave the building and not receive any service whatsoever. When I call their number and input my phone number, their auto operator says we owe over $300, but with no details. When I speak with an operator who obviously can identify our account from our phone number, Im told they refuse to provide basic information such as what service I received and the medical facility unless I disclose further private identifying information, which of course we will not do under these circumstances for fear it could expose us to a scam. If I receive another bill, my next step is to call a government office and/or my attorney.
Business Response
Date: 10/30/2024
Thank you for your recent letter regarding the complaint submitted to your organization by ***** *****. Zotec Partners, LLC provides medical billing management services on behalf of Integrative Emergency Services ***************. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services ***************.

Our review of the patients account has resulted in these findings:

Integrative Emergency Services *************** is billing for the emergency room physician who treated the patient on 6/12/24 at **********************
The emergency room physicians **** is separate from the hospital bill.
The $349.59 is the balance due after the insurance processed the claim. This amount was applied to the patients deductible.
The patient can reach out to the billing office at ************** if additional assistance is needed.

We regret for the inconvenience this has caused ***** *****. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a random text from this "company" today requesting I click a web link and pay a bill. I have no clue who this "company" is, who they represent, or what **** I supposedly owe. I replied as such, and received another text with a phone number to call. They claim they are billing me for an ER visit well over a year ago, at which time I paid my required copay. Additional costs were submitted to and paid for by my insurance company n a very timely manner. This "IES" place says my insurance didn't cover several thousand dollars, which is bull s*** I logged onto my insurance web site and it shows that exactly two claims were filed and were paid, plus my $150 copay was paid. They (my insurance) show NO CLAIM FILED AT ALL BY ***. In my humble opinion, *** is trying to scam people into paying old bills, lying about insurance not covering, and then I am betting they will later file on the insurance and thus get double paid. When I asked why they had not contacted me sooner, the representative had no response. I have received nothing in the mail, on email, or via phone until the random poorly worded uninformative text message today. The *** representative told me they would "re-file" with my insurance then send me a paper bill in the mail for the balance. Good Luck to ***, I will NOT be sending them one *****.
Business Response
Date: 10/30/2024
Thank you for your recent letter regarding the complaint submitted to your organization by ***** Quick. Zotec Partners, LLC provides medical billing management services on behalf of Integrative Emergency Services Physicians Group. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services Physicians Group.

Our review of the patients account has resulted in these findings:

The claims for $ were filed multiple times to the patients insurance.
The claim for $2017.00 was denied from the patients insurance for missing information.
The missing information has been updated and a new claim was mailed out on 10/22/24 to the patients insurance.
The charges for $2017.00 are on hold pending response by the patients insurance.

We regret for the inconvenience this has caused ***** Quick. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:08/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact you to pay bill for weeks, you must not have my proper address since I have not received anything in the mail. I have been trying to speak with a *** for a long time, your option on the phone to speak to a *** says "press zero" Ido, then it connects. I can hear someone breathing and they dont speak even though I say "hello" a million times. Then they hang up. How in the world am I supposed to get help when your phone line assistant is incompetent? *********** is the number I have been told to call per your voicemails/the phone never rings I just received your automated voicemails.
Business Response
Date: 08/21/2024
Thank you for your recent letter regarding the complaint submitted to your organization by *****************;Zotec Partners, LLC provides medical billing management services on behalf of Integrative Emergency Services Physicians Group. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services Physicians Group.

Our review of the patients account has resulted in these findings:

The patient connected through IVR on multiple times but hung up all times except for once.
The one time the patient did connect with an agent; the agent had technical issues on call.
A supervisor has reached out to the patient and left a message for assist further.
The patient sent up a payment plan online on 8/19/24.

We regret for the inconvenience this has caused ***********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Business Response
Date: 08/28/2024
We have left several messages for the patient but have not received a call back. If the patient needs additional assistance please reach back out to supervisor who left their phone information.
Customer Answer
Date: 09/04/2024
I have reviewed the business response, I completely disagree with them. I did not hang up on your employees on several occasions and find it unprofessional that you are attempting to blame the patient who is trying to reach you to rectify and billing issues. Clearly your employees were having technical difficulties. Why would I call and seek help just to hang up on someone?
anyways, I was able to track down the doctor and access my portal and pay the bill. Despite not receiving any mail or acct information from you.
I will accept this resolution.
Initial Complaint
Date:07/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited the Emergency department at ******** (******) - Date(s) of Service: 03/08/2024. Insurance paid for this visit $26,162.32 and the remaining copay and coinsurance $505.93 was covered by my financial assistance that I have at ****************. The whole amount was paid and cleared on ******* with the Hospital, surprisingly Im keep on getting the same email every week from Integrative emergency services (which I dont know from where did they come from) no one told me about them. They keep asking for $104.88 I contacted them 4 times by filling the contact us form on their website and told them that the whole amount was cleared by the insurance and the copay and the coinsurance by the charity and theyre just ignoring me. I want them to clear this balance because this was paid and I dont owe them anything. I also want them to stop sending these spamming emails.
Business Response
Date: 07/17/2024
Thank you for your recent letter regarding the complaint submitted to your organization by ********************** Zotec Partners, LLC provides medical billing management services on behalf of Integrative Emergency Services Physicians Group. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services Physicians Group.

Our review of the patients account has resulted in these findings:

Integrative Emergency Services *************** bills for the emergency room physician who treated the patient through *******************************
Baylor St Lukes does not bill for the emergency room physician.
The patient is responsible for $104.88 balance per insurance companys explanation of benefits.
The patient can call billing office at ************ if additional assistance is needed.

We regret for the inconvenience this has caused **** ******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Customer Answer
Date: 07/17/2024
I am rejecting this response because:
I sent them the first message on their contact form of their website and told them that I had financial assistance and they said show us the letter and i did share the letter with them. (Cant find that email - no longer in my inbox for some reason). Later on they kept sending me emails and disregarded the first conversation although I replied back. 2nd of all I wasnt aware of this and no one told me that the physician is not with Baylor.
Business Response
Date: 07/24/2024
To be eligible for charity review the patient would have needed to answer "yes" to at least 3 out of the 6 questions on Integrative Emergency Services charity questionnaire. The patient did not answer the minimum of three "yes" answers to the questions. At this point the patient is responsible for balance of $773.19. We would be happy to set up a payment plan for the patient.
Business Response
Date: 07/24/2024
Please disregard balance on last notification. The correct balance due is $104.88. Please see update below.

To be eligible for charity review the patient would have needed to answer "yes" to at least 3 out of the 6 questions on Integrative Emergency Services charity questionnaire. The patient did not answer the minimum of three "yes" answers to the questions. At this point the patient is responsible for balance of $104.88. We would be happy to set up a payment plan for the patient.
Customer Answer
Date: 07/24/2024
I am rejecting this response because: This is unbelievable, can you explain how did the bill amount jump from $104.88 to $773.19 just now? Youre scamming me now by sending a new amount in your last reply or what? Screenshot is attached showing what was the amount that youre now increasing!
Customer Answer
Date: 07/24/2024
Dear BBB Team,
The business response is inaccurate and misleading; the initial remaining amount of the bill was $104.88 and now in their response they increased the amount to more than $700. Attached a screenshot from the account/bill for your reference.
Customer Answer
Date: 07/31/2024
I am rejecting this response because:
I wasnt informed or told that Ill be receiving services from Integrative Emergency Services, no one told me that. Again, I cannot afford paying this amount now, I can settle 20% of the $104. Let me know.
Thanks.
Initial Complaint
Date:06/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The very first statement I received from this company said "FINAL NOTICE" and warned that the amount would be sent to a collection agency, without any explanation of the charges or balance. Incredibly SCAMMY-looking way of requesting payment, even if it is a legitimate bill.
Business Response
Date: 07/08/2024
Thank you for your recent letter regarding the complaint submitted to your organization by *************************. Zotec Partners, LLC provides medical billing management services on behalf of Integrative Emergency Services Physicians Group. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrative Emergency Services Physicians Group.

Our review of the patients account has resulted in these findings:

Statements were sent to the patient to the same address listed in the BBB on 2/10/24, 4/5/24, 5/8/24 and 6/10/24 for the balance of $103.58.
Emails which included link to the patients statement were sent to the patient on 2/1/24, 2/6/24, 3/5/24,3/11/24, 3/16/24, 3/21/24, 3/27/24, 4/1/24, 4/29/24, 5/4/24, 6/1/24, 6/6/24 and 7/5/24.
All statements sent included all charge details, insurance details etc. on the patients account.
A pre-collection letter was sent on 6/13/24 which included balance details of charges.
If the patient needs further assistance, please contact ************ or go to the billing portal at mydocbill.com/IES1.
We regret for the inconvenience this has caused *************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a "FINAL NOTICE" bill for services provided by Century Integrated Partners, Inc. The address is a ****************. There is no service date shown or description of services provided, only a statement date. The amount that is claimed to be payable is not a large amount but there is no indication of who or for what I am being billed. It also instructs me to go to a "doctor payments.com" website to make a credit card payment. I suspect that the bill is a scam because of the lack of information provided and because the return address (different than the service provider address) is in *******, **. I do not plan to pay the amount without additional information.
Business Response
Date: 05/16/2024
Good morning,
I received the complaint regarding a bill for Century Integrated Partners **** My name is *************************** and I am the Account Manager for this group. I have reviewed the account and found a balance of $35.14 being billed to the patient as patient responsibility. I show that 3 statements have been mailed to the address on file "*************************************" on 03/11/2024, 04/08/2024, and 05/06/2024. The statement does show the department patient was seen at as well as the date of service next to the procedure code. We billed procedure codes ***** and ***** totaling $1525.00 to the patients insurance, ********* ******** processed and paid, and the balance of $35.14 was submitted to the secondary insurance BCBS. BCBS applied this amount to the patients deductible which was then billed to the patient. Our online portal for patients to make payments is doctorpayments.com. Patients would need their account number to access their bill and make payments. Our customer service number is also located on the bill which is **************. The bill is currently in self pay and no response from the patient at this time. The bill is in jeopardy of being sent to collections due to no activity on the account.
Customer Answer
Date: 05/16/2024
I have reviewed the business response and accept this resolution. After reviewing the business response, I was able to trace the service details provided to services provided and EOB's from Part B and my secondary insurance. I have no record of any prior ******** for the service from the provider. I will pay the disputed amount.

Thank you
Initial Complaint
Date:05/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received this letter from DHC (Diversified HealthCare Services, **** attempting to collect a debt for Century Integrated Partners. The date of the service is 12/18/2023, which I recall going to the emergency room that day. I also have the received the bill from the emergency room and the breakdown of what my insurance covered, and have been making consistent payments on that bill from 02/09/2024. Which is why I dont understand why I am receiving a debt collection bill from DHC or CIG when I havent missed a payment.
Business Response
Date: 05/16/2024
Good morning,
My name is *************************** and I am the Account Manager for ********************** **** We do the billing for the ** Physicians for this group.
I received the complaint and have reviewed this patients account. We do have a bill for patient *************************** for date of service 12/18/2023, account # *******. We billed procedure code ***** totaling $1486.00 to the patient's insurance, BCBS. BCBS processed the claim and applied $114.20 as patients responsibility. This amount was billed to the patient. We sent statements to the patient on 01/02/2024, 01/31/2024, 03/01/2024 and 04/01/2024 before it was sent to collections on 04/09/2024. We received no response from the patient for any of the statements that were mailed to the patients address on file, "*****************************************************************************". I do not show patient was set up on a payment plan by our call center and has not sent in any payments. I also do not show patient has contacted our office regarding the bill of $114.20. The disputed amount on this complaint is $190.00 which does not match the current balance that is out to collections. I have attached the itemized bill for reference.
Customer Answer
Date: 05/16/2024
This is the only bill I received from BSW Health, in regards to my visit on the said visit. My account was created the day of the visit in order for me to receive paperless bills. Attached is a copy of the bill in my BSW Health account and the billing statements. BSW Health never sent any updated billing information to the billing account. The only thing I received was a collection notice for without an explanation to why my BSW Health account went to collection.
Customer Answer
Date: 05/16/2024
I am rejecting this response because: This is the only bill I received from BSW Health, in regards to my visit on the said visit. My account was created the day of the visit in order for me to receive paperless bills. Attached is a copy of the bill in my BSW Health account and the billing statements. BSW Health never sent any updated billing information to the billing account. The only thing I received was a collection notice for without an explanation to why my BSW Health account went to collection.
Business Response
Date: 05/21/2024
Good morning,
We are a separate entity that does the billing for the ** physicians only. We do not offer paperless billing statements, even though you *** have chosen that option for the hospital billing statement(s). We did send statements for the provider and there was no response to those statements. In your initial complaint you stated you were on a payment plan, that *** be for the hospital billing portion. The balance on your account with us is $114.20. That is the amount that was sent to collections, DHCA. As of today, 05/21/2024, we do not show any payments on your account.
Thank you
Customer Answer
Date: 05/22/2024
I have reviewed the business response and accept this resolution. How do I make the full payment through Century Integrated Partners and remove the bill from collection?
Initial Complaint
Date:03/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been sent a bill for services 12/01/2023. I did not even seek services.I am insured and the bill does not refer to any insurance. I was at work on the date of the so called services were provide. I believe this company is a scam!Account#: *************** Invoice number: ************************** PHYS GRP ******* **************
Business Response
Date: 04/03/2024
Good Morning. We have reviewed this account, and we are finding that this was billed in error. Please disregard bill. Thank you.
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife was treated at BSW emergency hospital in ****** 11/6/2023. We used **************** Cigna processed a claim from Integrative Emergency Services and showed I owed a $590.99 balance. I didn't receive a bill or invoice from IES so had no way to pay it. Cigna allows online billpay, so I used that. Cigna sent payment 1/17/2024 to PO Box ****** ****** *****. This week they notified me the check hasn't been processed and they will cancel it if not deposited by 2/28. I contacted BSW and they said to call IES at ************. I called, and they said they don't have any record of services for my wife on 11/6. They suggested I call ************. They don't have any records of this claim, either. My wife's name is *************************. She was seen at BSW on 11/6/2023. Cigna sent them a check that hasn't been cashed. I don't know how to contact IES to straighten this out. I would like them to send me an invoice and I will pay it, thanks.I don't have an account or statement number to provide because I haven't received anything from IES.
Business Response
Date: 02/06/2024
Hello,
We cannot locate the claim for ************************* because Integrative Emergency Services does not manage the billing for BSW in ******, **. Please let me know if you have any other questions or concerns.
Thank you,
**************
Customer Answer
Date: 02/07/2024
I talked to BSW Emergency and my insurance again, and have found the correct name for the provider is Century Integrated Partners. So I need to talk to them.

Thanks for the help.

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Integrative Emergency Services is NOT a BBB Accredited Business.