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Business Profile

Medical Billing

Singleton Associates, PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 110 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of my complaint:I received a notification from ********************* on December 20, 2023 that I owed ******* for *******s provided from Singleton Associates, P.A. I called CMLP to find out details of these *******s and they provided me with date of ******* of ******** 29, 2022 and patient date of birth ******** 30, ****. This is not my date of birth, nor did I receive any care of any kind on the date provided. I disputed the claim and am still receiving notification that I must provide documentation to prove I DID NOT receive *******s. I am also being threatened that if I do not remit the desired payment, it will go on my credit report. I feel that proof of the claim should be provided by the institution requesting the payment rather than the individual who is being falsely accused of receiving *******s.I feel that this is harassment and fraud and would like these notifications to be stopped immediately and my credit report to be returned to good standing.I have also reached out to Singleton through their website with no response.

    Customer Answer

    Date: 01/25/2023

    ***Document Attached***

    See Attachment/File: Signed HIPAA form *******.pdf

    Business Response

    Date: 01/26/2023

    Greetings,

    I am pleased to inform you that this account has been removed from collections. You will no longer receive any further communication regarding this matter.

    Thank you,
    Client Services Representative

    Customer Answer

    Date: 01/27/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)
    I accept the response "
    Greetings,

    I am pleased to inform you that this account has been removed from collections. You will no longer receive any further communication regarding this matter.

    Thank you,
    Client Services Representative"
    because this is the action I requested.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached letters and documentation

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 9, 2023/02/21) */ Hello *****, Thank you reaching out, I am sorry to hear of the experience you have had thus far. Your account is pending review. We are reaching out to your insurance company and will follow-up with you directly with the outcome. Thanks, Client Relations Partner

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30/2022 at 12:51 pm from phone # ************* my daughter received a phone call asking for my husband. She was then asked if she was ********************* (which she is) and then asked if she lived at our address, which she does. The debt collector then started discussing the debt with my daughter. The representative from this company broke collection laws and verification laws. The representative also argued with her about the situation when she was trying to hang up the phone. Very unprofessional and I am looking for a representative of this company to reach out to me as soon as possible to rectify this.

    Business Response

    Date: 03/09/2023

    Sorry for any inconvenience. The collections agency should have reached out to you in regard to your complaint. In regard to your balance please contact our patient experience team at ************** our office hours are 9:00 AM - 6:00 PM EST.

  • Initial Complaint

    Date:12/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a bill for services never provided. I have never been to Houston or been treated by or at singleton. **************. I need this removed. This is ridiculous to get a bill from a***** I've never even been to in the last year. This is unnecessary harassment. You guys need to get your billing together. It's not on any of my credit reports but you guys sent me a bill. I will be filing this to the BBB and reporting your shady practices. This company needs to be shut down for extortion. You guys sent it to an address I haven't live in at over 3 years. So it makes me wonder how you even obtained that information illegitimately. I don't want to hear that it's what you have on file. Because I haven't used that addresss in years. I want to speak to a real person from your company. I want a name and phone number. If this does end up affecting my credit I will be pursuing this a lot further. This company seems like a scam and they do this to a lot of people because they don't want their credit affected. So give me a name and phone number. I've never been to Houston or gotten treatment in Houston. So I want to know how I'm getting a bill for services I've never received.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 5, 2022/12/29) */ Hello *******, As discussed yesterday, we have added your insurance and filed your insurance claim. Please allow 30-45 days for the claim to process. If you think of any additional questions please do not hesitate to contact us at ************. Thanks, Client Relations Partner

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collections notice on 12/6 saying I owe $140 to Singleton Associates. I've never been to Singleton Associates nor do I live anywhere near them. They are fraudulently reporting my information to debt collectors and now I'm having to deal with that hitting my credit report and filing a dispute.

    Business Response

    Date: 03/21/2023

    Business Response /* (1000, 5, 2022/12/28) */ Good afternoon,********, Thank you for reaching out. We were able to locate your account *********** for a CT exam performed at ***************** on 8/25/22. We billed the *** insurance and $140.01 was applied to the deductible. Two statements were sent out on 9/21/22 and 10/31/22. Attached a copy for your reference. Our customer service team is happy to help with any additional assistance needed and can be reached via email at ***************************** or by phone at ************. Thank you, Client Relations

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A letter was received in the mail informing me that I owed $8.77 to Singleton Associates, P.A., so a debt collar was reaching out. I have not every worked or required services from Singleton Associates P.A. I also never got a letter in the mail from the company to inform me nor a call/voicemail.

    Business Response

    Date: 03/20/2023

    Business Response /* (1000, 5, 2022/12/21) */ Good afternoon, I would like to apologize for the experience you have had. I was able to locate your account for imaging services done at one of the sites our radiologists read for. I have requested a member of our billing leadership team to call you to review your account in more detail with you. Please note customer service can be reached at*************. Thank you!

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from a debt collector ******************** to try and collect 584.00 stating services were provided by a company called Singleton Associates P.A. in Houston TX. I have never been to Houston for any medical or doctor visits and do not live in Houston. Attached is the document I received for services that were NEVER provided by this company I have never heard of or been to. I have never had any sort or radiological or lab work done in Houston. I have also confirmed thru my insurance provider no claims have been sent to this company. Research indicates this is a scam and do not want it to appear on my credit report. I need documentation from both ******************** and Singleton Associated P.A. acknowledging error on their part and will be corrected with no further action taken by them. Attached is the fraudulent document received.

    Business Response

    Date: 03/13/2023

    Business Response /* (1000, 6, 2022/12/12) */ Hi ******, Upon review of your account, I can confirm that the charges have been removed from the collection agency and we have refiled the claims with your insurance as of 12/9/22. If you have any additional questions please do not hesitate to contact us at XXX-XXX-XXXX. Thanks

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a notice of collection from a collection agency from a provider that I have never used. When asked for validity of the charge, I am provided with a generic post office box address. I pride myself in paying my bills and certainly would not jeopardize my credit history for a charge that is less than $100. This feels like a fraudulent attempt to gain access to my financial information. This can be easily remedied. Provide me with the details of this so called medical visit and subsequent charges. This should not be very hard if you are truthful. I will pay it, if I owe it!

    Business Response

    Date: 03/17/2023

    Business Response /* (1000, 5, 2022/12/21) */ Good afternoon, I apologize for the experience you have had. I was able to locate your account and validate charges performed at*************************. Please note our radiologists perform the professional read for their exams. A member of our billing team will be contacting you in the next 72 hours to provide you with further information. Our billing department can also be reached anytime at 346-241-4014. Thank you!

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from a collection agency ******************* about 11/28/2022. It listed Singleton Associates PA as the party involved but no date of treatment is mentioned. For the past week I have attempted to get to the bottom of this invoice and I am so frustrated. I did have various tests done in April 2022 but my physician and hospital have not been able to provide me with any information. Although I reached out to Singleton on 11/28, they could not resolve the issue for me. They did confirm they had used an incorrect billing address for me. Apparently my insurance company denied the claim due to "course of treatment was not pre-approved" but I believe that is because it was miscoded when transmitted to the insurance company. All other bills related to this incident in April 2022 have been satisfactorily handled by insurance. This service should be covered by my insurance. Today, Singleton provided me with a copy of the invoice but told me it was up to me to file with my insurance. I am unsure of how to proceed -- if the invoice is miscoded, then it will be declined again. I need Singleton to review the invoice and refile it with my insurance company so that it can be properly accounted for but they are uncooperative.

    Business Response

    Date: 12/21/2022

    Good afternoon, I would like to apologize for the experience you have had. I was able to locate your account and review. I have escalated to our insurance team for further review/ appeal. I have also ensured your account was removed from collections and you should be receiving a cancelation letter for your records. I do see that we received returned mail. At your earliest convivence please call into our billing department at ************ to update. Thank you!

    Customer Answer

    Date: 12/28/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I called this phone number provided and was told it was not the billing department OR even the company I need to deal with. I have NOT received a letter from the company to remove me from the ***************** listing. And to wrap this up, I received a 2nd collection notice from the ***************** even though I have filed a dispute.

    Business Response

    Date: 01/17/2023

    Good afternoon, we do show the claim was recently reprocessed by insurance and the account now reflects a 0 balance. The collection agency was notified on 12/21/2022 and did advise this has been removed. I have sent an additional follow up to them to ensure it is removed and a cancelation letter is sent to you. Please call our billing department if anything additional is needed.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31st 2022 I went to Providence hospital in Texas. I received two bills, one from the hospital itself and the other from Singleton associates for the radiology part of my assessment. I was contacted several times by Singleton associates and each time referred them to my health care provider for claim of my bill. They contacted Kaiser Permanente my health care provider one time and the claim was denied because Singleton didn't submit the claim to the correct address. I then received a credit collections letter from credit management on behalf of singleton. I called Singleton today along with ****** of Kaiser claims department and they will not accept any information from either myself or Kaiser regarding where to submit the bill. It seems like Singleton associates is trying to scam me by sending me to collections because they can't follow the proper procedure to get paid. I cannot get in contact with Singleton without going through a barrage of questions and they are not helping me at all. I am hoping by filing this complaint that I will receive some assistance from someone in the United States. Singleton needs to send their bill to Cigna, medical claims PO box XXXXXX Chattanooga, Tennessee 37422

    Business Response

    Date: 03/09/2023

    Business Response /* (1000, 5, 2022/12/15) */ Good afternoon, I would like to apologize for the experience you have had. I have escalated your account to a member of our Customer Service leadership team and you should receive a call at the number listed in your complaint. Thank you! Consumer Response /* (2000, 7, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I look forward to call.

Singleton Associates, PA is NOT a BBB Accredited Business.

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