ComplaintsforKiller Motor Sports

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my moped scooter came in a crate and the item was damaged having a broken speedometer and cap behind it. This is not legal to drive due to the fact that the speedometer does not work and the cap is coming off, so I contacted them regarding this with pictures and proof right away, and they have told me that they will ship out my parts, so the parts I was supposed to receive was the cap the speedometer and I guess the *** thats connected to it so three parts completely I only received the plastic cap and I received nothing else so the fact that I am not able to drive this with this broken speedometer is not OK. *** contacted them about 30 times and ive sent them emails constantly with proof of screenshots that they have said that they will send it out and every time I contacted them they told me to wait so far its July 1 and I contacted them May 24 and I have not received anything. They are extremely disrespectful and not following the warranty process that was paid for and provided with purchase. Upon the screenshots that I will provide it says that they will send out those parts and they will get back to me with more information and I have yet to receive any tracking information and information about the parts or anything. They are very rude and will not respond back to any claims and keep telling me to wait once again theyve sent me a broken moped and will not acknowledge it.

  Business response

  07/05/2024

  We have been in communication with the customer and let him know that his speedometer is being mailed out to him and that his panel is currently now in stock but will be mailed out as soon as it is available.  If he needs anything else he can reach us at **************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had purchased 2 motor bikes. I did not receive updates or tracking. I did research online and found hundreds of complaints. Knowing this and knowing I didnt receive any shipment updates I requested to cancel. They proceeded with cancellation but charged me almost 50% to cancel. They did not inform me I would be paying almost a thousand dollars to cancel my order. Had knowing that I would not be canceling, rather just receive the goods.

  Business response

  07/05/2024

   
  Upon checking out of our website, customer clicked on our terms and conditions and agreed to our terms. We also followed up with another order confirmation email on June 11th that reiterated our cancelation policy.  Please see attached

  Business response

  07/17/2024

  Upon checking out of our website, customer clicked on our terms and conditions and agreed to our terms. We also followed up with another order confirmation email on June 11th that reiterated our cancelation policy. 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered this 4 ******* for my sons birthday. Upon getting it out of the box & getting it assembled it wouldnt start. The starter chain was sent off the starter. So I contacted the company they sent a video on how to put it on. My son rode it for not even *********************************************************************** the side of it pouring oil out. I contacted the company they waited 15 days to get back to me after telling me it needed 48 Business hours. I called and complained, emailed and nothing worked. I even bought the warranty but this is something that shouldnt have happened right out of the box. They were super rude to me. They said they were sending me the parts to fix it as a courtesy over 2 weeks ago and I have yet to receive them they wont follow up with me. I have been almost 2 months owning this machine and only had used it for 20 minutes. Has been sitting sense. Ive called multiple times emailed multiple times sent pictures everything in my power to do. I am a single mom of 3 kids and this was a birthday gift to one of them. I look terrible because its broken now he can just look at it. Hes devastated everyday he asks me when the parts will be here. This machine is junk, the company is terrible.

  Business response

  05/30/2024

  Hello, 

  Based on the information the customer provided the part they are requesting is Not Covered under our limited parts warranty however we are going ahead and getting the parts for them a courtesy. We have let the customer know via Email that his parts have been ordered.  We let him know that these parts are usually not stocked because it is rare that these parts get damaged.  These parts have been ordered as a onetime courtesy for our customer.  We are trying our hardest to get these parts for him and we will let him know when they are on their way to him.  If he needs anything else he can reach out to us.  

  Customer response

  05/30/2024

  I am rejecting this response because:   The machine was broken out of the box and the company was aware of it and just kept sending me how to videos on fixing it. It ruined my kids birthday because he got to ride it for 20 minutes then it died. That was 4/13 and I still have not gotten the parts. I would like some compensation for this headache and upset that this has caused my son. Just to sit and look at his birthday present that was over $800 so he didnt get any other present from me being a single mom. This is straight up ridiculous. My plan was to buy another machine in October for my other sons birthday but after this experience I will never buy from this company again. Im going to be reaching out to a lawyer I have consulted with one already and they are more then willing to go forward with the case. 

  Business response

  06/07/2024

  These parts have been ordered as a onetime courtesy for our customer.  We are trying our hardest to get these parts for him and we will let him know when they are on their way to him.  Hopefully the wait will not be much longer.  If he needs anything else he can reach out to us.  

  Customer response

  06/07/2024

  I am rejecting this response because:   I have emailed the company over and over again with no response. This machine has now been broken since March when I received it. Now the company is taking their sweet time conveniently my warranty is going to be voided by the time that they decide to give me the parts they have not reached back out to me and I have emailed them repeatedly and they are just continued to ignore me. This is complete ********. Im going to just contact a lawyer to move forward with this case. My son is very upset by this as it was his birthday present and they sent it broken. Ive waited almost 2 months for these parts!! This is ********. I want to be reimbursed for this machine, they can come pick it up and I will go buy him a quality one from somewhere else because obviously this company is just a bunch of scammer artists.

  Customer response

  07/24/2024

  They have not been in contact with me since filling the claim and still have not received the parts they said they sent as a replacement to fix the machine. Getting really frustrated with this company and this entire process I havent heard from the company at all other then telling me the part was on back order that was in April! 

  Business response

  08/09/2024

  We have sent out the starter for customer and emailed him tracking.  He will be receiving part on August 12th.  If customer should need anything else then can always call us for assistance.  Thank you. 

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Tao TForce 125 cc four ******* from killer motorsports beginning of January and a month later it doesnt want to run or move I have contacted the company multiple times they keep telling me try this I do and it makes the problem more worse its still under warranty and I requested them to replace it or to fix it and they will not answer me at all Im angry

  Business response

  03/07/2024

  We have been working with customer ******************* on his ******* ********************** Tforce midsize ATV and have a new engine currently in route to him.  We have sent him his tracking email.  We are just asking him to give that tracking number a few days before it is activated. If he should need anything else in the meantime he can reach us at ************.  Thank you.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a 4 ******* on 11.24.23, estimated delivery was 12.08.23-12.13.23. The item did not arrive, when I went to call to get updated information,I could not get one person on the phone. When *** answered he would not give me any information because my sons name was on the order. I informed yes because it was a Christmas present but I could provide all the information needed. He refused to speak with me, my child is a minor. I then called back the next day and spoke to a very nice lady whom said she updated my account so that someone would speak with me and informed me she would reach out to the carrier. I never heard back from anyone and sent several texts and calls, in which I received a voicemail saying my item would be here by Christmas but no other information. For this item to arrive someone needs to be present to sign for the package. I continued for follow and requested the item be expedited and the shipping be refunded. The company refused to do so and then cancelled my order without my consent.

  Business response

  01/23/2024

  Customers ATV was running a little late and customer was requesting a complete refund on shipping with expedited shipping.  That was something we could not provide for our customer.  We went ahead and cancelled out the order and gave her a full refund of $1,049.92.  If the customer needs anything more from us they can reach us at **********************************. 

   

   

  Customer response

  01/24/2024

  I am rejecting this response because:   As this is true when I was told I could not I told the business not to cancel the order. 

  Business response

  01/25/2024

  As stated before, we could not issue customer that refund on shipping therefore we cancelled order and issued her a full refund.  Thank you.  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased two 36 Apollo dirt bikes. One of them the gas tank was leaking gas when I received it. The other bike the air filter was missing a air box cover. They are both brand new with 30-day warranty. I filed a warranty claim immediately and have been following up for 2 months straight once a week. They seem to be annoyed with my follow-up, which I do once a week which I feel is minimal since I did buy two brand new bikes expecting them to be fully functioning. At this point they are no longer accepting my emails. I've had to call them for the last week to get a response. The manager is now telling me the only way to request updates for my parts is through emails which I stated my emails are not being accepted by them. The manager said it didn't matter it needed to be handled through email only knowing my emails don't go through. I then stated "I can't email you and I do not like calling you and if I can please talk to your manager" before knowing he was the manager. He then stated he is the manager and that I needed to email him with my problem(mocking). I feel he was mocking me and I stated at this point I have no choice but to make a bad review since you guys are no longer willing to help me get my defective parts replaced. He then stated "are you threatening me" and I told him no. That is pretty ridiculous for the manager to feel threatened over an issue that should have resolved easily. So my issue is my two brand new dirt bikes are missing/defective parts and they do not want to make it right with warranty claim.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a dirtbike for my 11 year old son. The bike arrived by truck on October 2nd. The entire box (about a good 4-5 foots area), was totally open and ripped apart! Also, the metal casing which surrounding the dirtbike was bent. I refused delivery, as most 100% people would do based on condition! I compare it to Amazon deliveries you see at door and their boxes arent ripped opened. I was unable to assess the dirtbike as I purchased it unassembled, which is an option due to a $99 additional fee if they put together. Now this company, whom I finance through a 3rd party named affirm is threatening 20% restocking fee and/or picking the dirtbike up at their terminal. This company doesnt have a review rating of a ONE for no reason! I wish to report them as a company taking advantage of people. This isnt fair what so ever

  Business response

  10/17/2023

  We received information from the carrier that the bike was turned away from the customer due to it being too small for his son.  Not because the bike was damaged as he is stating.  The bike was undamaged and we received confirmation from the carrier.  We list on our website the technical specs of the item so that the customer can determine if it is a good size for their child.  The order was cancelled and the customer received a partial refund from us.  If the customer should need anything else, he can email us at **********************************.  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased on 6/19/2023 for $2,029.60. The warranty states that if there are manufacturer defects, it is covered. The 4wheeler showed up not working correctly and now it will Not start period. It has had only 1 hour drive time. Ive emailed and called Killer Motor Sports asking for help and to back their warranty. Ive provided all the documents theyve asked for to support the warranty claim. Once I provided the documents containing the proof of issues from another 4wheeler service company, I have not heard back for almost 2 weeks. The 4wheeler was a birthday present for my son who has been unable to use it.

  Business response

  08/29/2023

  We have been in communications with the customer via email and over the phone.  We have approved her claim and we are sending her a new stator so that she can replace on her new ATV.  Customer is still within her warranty time frame and her claim is still open as we are waiting on her part so we can ship it out to her.  We have explained to the customer over the phone and via email that her warranty covers parts and not labor.  If the customer should need anything else she can reach out to us at **********************************   

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered 2 bikes. One bike had no break system with rear breaks and a tube for tire that failed. 2nd bike handlebars keep moving and caused a accident. See photo. Both bikes are defective and killer motor sports has done nothing to resolve the issues. Due to the handlebar moving on the one bike caused a major accident. (See photo). This is unacceptable and we either want a full refund or replacement parts. We cannot get any response or resolution.

  Business response

  06/29/2023

  ****************** called us to let us know that he received his bikes with damages on May 9, 2023.  We let him know that he would have to open a claim and send in pictures so we can see how he received them.  We then emailed him to open up the claim but he never opened it.  He then called us again on May 17 to let us know about the damages and we let him know that we never got his email opening a claim.  He then said that he ended up buying his parts through amazon and took it upon himself to fix them.  He then said he would file the claim but still never did.  He called back the following day on May 18 to again let us know about damages and we reminded him that he needed to open up a claim.  We tried to assist the customer but he did not want to comply by opening up a claim with us.  We still have not received his claim with pictures that we kept asking for him to send us.  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a moped from killer motor sports.coo on 7-17-22 and it was delivered to me on 8-16-22. The moment I tried to start the bike it would not start. I realized the bike needed gas because it didn't come with it and I added gas to the moped. This moped wouldn't start. I called killer motor sports and explained the issue I was having and after being on hold for 20 -30 minutes they told me the factory oil is bad, you have to give the moped an oil change and it should start. I changed the oil and the moped still wouldn't start. I then went on YouTube and seen some starter fluid should help start the moped. The moped still wouldn't start. I've emailed the company countless times and I have called so many times to try and get the moped repaired or replaced. They finally called back on 9-21-22 and stated their website states they only cover PARTS. The guy thought it was funny when I asked. " so you could sell a moped that doesn't work because your warranty you have written states you only cover parts". The supervisor laughed and thought it was funny. He initially stated I didn't contact them because I used a different email. He wanted to diagnose the bike by me taking a photo. How do you diagnose what's wrong with a bike by a photo? Their Warranty states they won't fix the bike for you. They are selling lemons and they know it. He stated within 90 days we cover parts, but you need to determine what is wrong with your moped. The supervisor was so unprofessional. If you are buying anything from killer motor sports just know they are scamming people and they are not going to fix the moped they sent to you because they are only covering parts for what's wrong with your moped. Chances are if they are like this the part will be flawed as well I said I was going to report them to the bbb and he laughed and said good luck with that. They stated they won't provide a replacement or refund or repair their moped that was supposed to be new and working

  Business response

  01/03/2023

  Business Response /* (1000, 14, 2022/10/20) */ The customers order was not late. It was a preorder and the customer was aware of that. We have attempted to assist customer several times by requesting more information from them and they still have not provided that information. Yes our products do not ship with Gas, we provided pre ride instructions which included adding fuel and replacing the shipping oil. He reached out to us stating he is unable to start the scooter at which time we requested to provide a video of the start up which we have yet to receive with several follow ups on our end to further assist in diagnosing and troubleshooting. This claim is pending and we are awaiting for his response with the requested information. We need this information in order to complete his claim.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩