Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

A-1 Freeman North American, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforA-1 Freeman North American, Inc.

    Moving Companies
    BBB accredited business

    Additional business information

    Additional Info:
    James Freeman is principal of the following companies at the corresponding BBB offices;

    A-1 Freeman Relocation Inc - President & Director - Houston BBB -

    https://www.bbb.org/houston/business-reviews/movers/a-1-freeman-relocation-inc-in-houston-tx-58180 .

    A-1 Freeman Moving Group Inc - President & Director - Atlanta BBB -

    https://www.bbb.org/atlanta/business-reviews/movers/a-1-freeman-moving-group-in-atlanta-ga-8134 .

    A-1 Freeman Moving & Storage El Paso LLC - President & LLC Governing Person - El Paso BBB - No BBB Review.

    A-1 Freeman Moving & Storage LLC - CEO - Oklahoma City BBB -

    https://www.bbb.org/oklahomacity/business-reviews/movers/a-1-freeman-moving-storage-l-l-c-in-oklahoma-city-ok-9004046 .

    A-1 Freeman Moving & Storage Inc of Round Rock and San Antonio - President & Director - Austin BBB -

    https://www.bbb.org/central-texas/business-reviews/movers/a-1-freeman-moving-storage-inc-of-round-rock-and-san-antonio-in-round-rock-tx-42272 .

    A-1 Freeman Moving & Storage Inc - President & Director - NCTX BBB; Wichita Falls Office -

    https://www.bbb.org/wichita-falls/business-reviews/movers/a-1-freeman-moving-and-storage-in-wichita-falls-tx-76641?language=1 .


    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/20/2002

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    2242 Manana Dr, Dallas, TX 75220-7100
    BBB File Opened:
    7/28/1994
    Years in Business:
    47
    Business Started:
    1/1/1977
    Business Started Locally:
    1/1/1991
    Business Incorporated:
    7/16/1990
    Accredited Since:
    6/20/2002
    Type of Entity:
    Corporation
    Alternate Business Name
    • A-1 Freeman Moving Group
    • A-1 Freeman Moving & Storage
    Business Management
    • Mr. Mark Waller, General Manager
    • Mr. Ryan Henry, Accounting Manager
    Contact Information

    Principal

    • Mr. Mark Waller, General Manager
    • Mr. Ryan Henry, Accounting Manager
    • Mr. Larry Vinzant, CEO/Owner

    Customer Contact

    • Mr. Mark Waller, General Manager
    • Ms. Jean Graham, Accounting Mgr
    • Mr. Ryan Henry, Accounting Manager
    • Mr. Larry Vinzant, CEO/Owner
    Additional Contact Information

    Fax Numbers

    • (972) 556-1261
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    This carrier picked up our furniture and household goods in 5/17 and we still have not received them, NOR have they even left the state of Texas yet for our Virginia home. We were guaranteed delivery by 6/6/22. And no one can tell us when our furniture will arrive.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sheharyar

    1 star

    12/28/2021

    Terrible Experience. DO NOT USE THEM FOR YOUR MOVE! The moving company damaged some of our valuable items(Fridge & Sofa) and then refused to fix or reimburse us for the fridge damaged even with the best replacement coverage. The claim manager(Millisa) was rude, unprofessional and not helpful at all. I showed her several pictures of the damage but she kept claiming that the damage to our fridge was there all along. She kept showing us the scratch on the door when this damage was not a scratch, in fact it is a black dent in the bottom drawer and on a different spot. She did not want to speak on the phone to hear my explanation and didn't care about our ordeal. She used bogus move out form to decline our claim. She acted like a judge & a jury. I could not talk to anyone about her handling our claim. She was the end authority according to her. Very disappointed, only used them because of my company recommended them!

    A-1 Freeman North American, Inc. Response

    01/03/2022

    The existing damage to the refrigerator was noted on the inventory at the time of pickup. The damage claimed at destination was in the same location as noted at origin. The photo documentation provided by the customer confirmed what had been noted on the paperwork, so the claim was denied. We provided claim escalation information to the shipper, so that, he/she would have recourse should he/she disagree with the settlement.

    Customer Response

    01/05/2022

    That is 100% inaccurate statement by the claim manager. I can share my emails and photos to prove that it is NOT a scratch on the top right front door or the middle drawer i am arguing about. It is the bottom pull out drawer which was damaged/dinged by this company's movers. I showed it to the movers when they dropped it off as well. They are not willing to accept this damage and continue to go back the top door or middle scratch which they initially listed when we made our first move. Very disappointing when 1 person continues to deny the fact and keep reasoning about the wrong thing!

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.