Reviews

Review Details

• Review fromMaryAnn N

  Date: 01/30/2025

  1 star
  I'd give them a "ZERO STAR" rating if possible. We used Rish Elite Moving for 5 moves; taking some furniture to storage; bringing furniture from the decorator to stage the house; returning the ******** furniture; taking the rest of my furniture to storage; and finally moving all the furniture from storage to my new house. Two major complaints against Rish Elite Moving. First, they used damp and moldy furniture blankets to wrap furniture in June 2024 which were then put in storage. When they moved them to my new house in October, I discovered that all of the wood items were covered in mold, due solely to the blankets/furniture pads they used. Their driver/team leader spent nearly an hour helping to wash down the furniture with mildew spray trying to kill the mold, and helped me throw about 30 moldy, smelly blankets into the trash. The second issue was several large floor scratches from the movers dragging the heavy pieces across the floor and not using their furniture dolly to move the pieces. I filed a complaint and insurance claim for damages. Their owner said the mold damage was not their fault - I must have had a leak at my storage unit. They further said we must have moved the furniture and scratched the floors ourselves. The truck they used had a piece of plywood on the back that didn't reach the top of the truck (probably how water got into the truck.) The lift on the back of the truck got stuck so badly that the movers were jumping on it to try and get it to lower. It broke in the down position on my driveway where it sat for 3 1/2 hours while the driver went to get parts to try and fix it. I insisted on a different truck for the final move. All in all, they gave me $100 for damages. My claim was more than reasonable - I asked for $700 for repair kits for the wood damage and for an antique bookcase that was beyond repair. I will never use this company again, and my realtor has assured me she will no longer recommend them to her clients.

• Review fromKate H.

  Date: 08/26/2022

  1 star

  Kate H.

  Date: 08/26/2022

  I booked a move with Rish Elite Moving through a 3rd party app, the movers showed up and on the first item moved they started complaining about the weight. As we continued among many things occurred but one I want to call out is they where moving a couch upstairs and decided they couldn't do it so they left it the hallway and told us they can't move it and walked away. We also witnessed them dragging our items out of there truck and outside on the ground many items where damaged. I called there supervisor in the middle of the move with no response back. I submitted a claim for only a couple items that where damage enough that me or my husband couldn't fix them. The owner called me back and yelled at me for 2 min. (This was after i ask for them to cover the cost of the repairs or cleaning). Saying it was my fault and her mover are professional and there was nothing she was going to do and hung up on me. I booked though an app and called the customer service through the app and was informed that the owner agreed to pay for this through insurance with her, that was not offered to me, this customer service individual had to call her back, after that I got a email stating she was "told" that thus was offered to me so she'll do it. Moving is stressful enough, this was not the experience anyone would want, when selecting your movers look elsewhere. Now instead of unpacking I'm taking picture, finding old receipts and submitting model numbers and continuing to talk to a owner who is being forced to submit a insurance claim.

  Rish Elite Moving, LLC

  Date: 08/31/2022

  As a business, it's unfortunate when a customer requests a service and not only gets upset about the cost, but discriminates against hard working movers the entire move because of their race. It was clear as soon as they arrived that there was going to be an issue and it was noted during the entire move. As though that wasn't enough, now the same customer is making false claims all over social media. Bless their heart.
  
  If anyone does their due diligence, they will see that our company has excellent reviews on all social media platforms from people of all walks of life and those are the people that we are privileged to continue to provide service to.

  Kate H.

  Date: 09/01/2022

  This is a unfortunate and completely false response to a truly horrific experience this business has provided.
  
  As individual whom leads DEI efforts and is a strong supporter of minority based businesses I am offend and shocked that race is being called out as to having anything to do with the review.
  
  Without dragging this out further, I will simply state that race was not a factor in this review nor was it ever spoken. With that being said, nor was the costs outside of the fact that our items where damaged and not treated with care.

  Rish Elite Moving, LLC

  Date: 09/02/2022

  The truth about the service we provide is clear through our reviews. The cost and the way you treated our employees was documented throughout your entire move in real-time, in addition to all the photos taken during your move that are on file. That is evidence enough that your claim has no merit. Good luck with whatever you are trying to get out of all of this and take care **** H.