Business ProfileforVollara, LLC

My light started flashing after about 7 months . I was told I would have to buy another bulb. There are only 2 of us and our water is filtered Regret spending all this money

Thank you for the opportunity to respond to this customer's review. The customer purchased a LaundryPure 2.0 8/25/2022. The owner's manual states: "The ActivePure Cell Assembly requires replacement at approx. ***** hours of use or once every 12 months to maintain the Limited 3-year warranty. The LED will flash periodically (visual chirp) to notify that cell replacement is required." WHAT IS COVERED BY THIS WARRANTY We warrant the LaundryPure 2.0 to the consumer, subject to the conditions below, against defects in workmanship or material, provided that the products are returned to your distributor within the following time periods: LaundryPure 2.0 within 3 years of date of purchase ActivePure Cell Assembly within 12 months of date of purchase.The customer called ********************** **************** on 1/24/24 stating the unit had a blue flashing light. We provided basic troubleshooting and determined the ActivePureCell Assembly needed to be replaced. Based on the purchase date and when the customer called, this was outside the one-year warranty for the ActivePure Cell. We provided pricing to the customer; however, the customer elected not to place an order for the maintenance part. We have an account for this customer and can place an order for them at their convenience.Again, thank you for the opportunity to respond to this review.