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Business Profile

Natural Gas Companies

Atmos Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Reviews

This profile includes reviews for Atmos Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atmos Energy has 30 locations, listed below.

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    Customer Review Ratings

    1.25

    Average of 67 Customer Reviews

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    Review Details

    • Sherika R

      Date: 05/30/2025

      They are some liars they tell you that your service will be cut back on in 24 hours well how about i been waiting for six days and my bill is paid i have kids i haven't been able to feed them cause i cant cook and we ain't been able to take showers they need quit telling customers that its goanna take 24 hours to cut gas back on when that is not true plus they don't even work on the weekend then when you want to put in a complaint they tell you well its going to take up to 5 days for them to address the issue.

    • Thomas S

      Date: 05/29/2025

      New Renter, Atmos after only 3 weeks, without warning and against Texas Law shut my gas off. I made an online profile; yet they do not contact people prior to shut off to tell me about ta discrepancy with the accounts not being transferred from the builder to me. Then Atmos informed me they would not turn my gas back on for a week. Leaving me without HOT WATER or a WAY TO COOK FOOD for a WEEK!Additionally, Texas State Law, states."They must provide a 10-day notice to the tenant, and then have 60 days to turn off the utility without another 10-day notice"Texas Law Texas Property Code, Chapter 92, ***************** section of the Texas Property Code discusses utility cutoffs due to the landlord's nonpayment of the utility bill.Section ****** of the Texas Property Code This section of the Texas Property Code discusses interruption of utilities.Section ******* of the Texas Property Code This section of the Texas Property Code details a residential tenant's right of restoration after unlawful utility disconnection.

    • Tiffany R

      Date: 05/21/2025

      These ppl want to bully my mom after we paid 64+ dollars extra to cover gas bill.(Og amount didn't go through so I paid install plan) Now they have the nerve to send notice to cut off service The install plan amount went through fine .. so get up out you bully

    • Sylvia C

      Date: 03/26/2025

      ATMOS ENERGY will not refund my past 3 months of overbilling! Why is ATMOS ENERGY permitted to bill me for incorrect meter reads on a GAS METER that is not visible or working properly? How is this an Acceptable Consumer Practice? Please help me investigate and get a full refund for this business malpractice! **************, **!

    • Geanina Estera D.

      Date: 03/18/2025

      Horrible costumer service . They charge me for 7 years a symbolic bill . From 14 to 24$ , refuse to disconnect the service since I did not use it. Everything in my home is electric, did not warm up my pool that will had been gas usage.They where lying to me that gas was already off.Shame one you Atmos Energy!

    • Kevin B

      Date: 03/11/2025

      TERRIBLE customer service. Cant follow through with a simple service request. Ive been waiting 15 months for repairs to be done. Yes *** someone will call you. The simplest task that they just cant seem to wrap their minds around.

    • Kathy C

      Date: 02/15/2025

      My bill this month is $400.00!!! We have an 1800 square foot home!! Why are you price gouging us? This is absolutely RIDICULOUS!!!

    • Marlin H

      Date: 02/14/2025

      This company is a monopoly and definitely fleecing its customers for $$$$. Someone working within this company needs to come forward with the truth. Local government needs to provide us more options or this corruption will continue indefinitely ! How do we have hundreds of electricity providers yet only 1 water and 1 natural gas option?

    • Shannon B

      Date: 02/03/2025

      Services were disconnected and the soonest they could restore service is 4 business days. 4 days is a long time to go without heat and hot water. Especially when you dont *** a bill to the provider. If I could leave zero stars I would. Atmos energy do better for your customers!

    • Stephen H

      Date: 01/29/2025

      So I scheduled Atmos to turn on my gas at a home I recently purchased and what a disaster. They text me letting me know ow they will give me a ***** minute notice of arrival. **************************************************************************************************************************************** a few minutes his immediate response was you have to reschedule and i argued with him telling I am just a few minutes away. He would not listen and was extremely rude to the point I had to hand up the phone. So I immediately looked at my cameras he filled out the ticket and threw it on the ground and walked away Unbelievable! I called in to voice my concern and got nothing but a bunch of excuses and they refused to service me today had to make another appointment for tomorrow. This is a very arrogant trashy company that I am stuck with servicing my house unfortunately its my only option. When is someone going to hold this company accountable for there very rude trashy behavior when it comes to the public. They have a invincible attitude and very poor customer service. They only care about the money. If you stay away from this yahoo company total disaster dealing with them.

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