Reviews

My bill this month is $400.00!!! We have an 1800 square foot home!! Why are you price gouging us? This is absolutely RIDICULOUS!!!

This company is a monopoly and definitely fleecing its customers for $$$$. Someone working within this company needs to come forward with the truth. Local government needs to provide us more options or this corruption will continue indefinitely ! How do we have hundreds of electricity providers yet only 1 water and 1 natural gas option?

Services were disconnected and the soonest they could restore service is 4 business days. 4 days is a long time to go without heat and hot water. Especially when you dont *** a bill to the provider. If I could leave zero stars I would. Atmos energy do better for your customers!

So I scheduled Atmos to turn on my gas at a home I recently purchased and what a disaster. They text me letting me know ow they will give me a ***** minute notice of arrival. **************************************************************************************************************************************** a few minutes his immediate response was you have to reschedule and i argued with him telling I am just a few minutes away. He would not listen and was extremely rude to the point I had to hand up the phone. So I immediately looked at my cameras he filled out the ticket and threw it on the ground and walked away Unbelievable! I called in to voice my concern and got nothing but a bunch of excuses and they refused to service me today had to make another appointment for tomorrow. This is a very arrogant trashy company that I am stuck with servicing my house unfortunately its my only option. When is someone going to hold this company accountable for there very rude trashy behavior when it comes to the public. They have a invincible attitude and very poor customer service. They only care about the money. If you stay away from this yahoo company total disaster dealing with them.

Atmos raises the rates whenever they want. This company exists to fleece customers out of their money. SCAMMERS!

Two days ago I got home from work & had a yellow notice left on my door that said my gas had been turned off & I had to call to have service restored. This was not due to any fault of my own. My bills have been paid. They are working on the lines in the area. I called yesterday & a tech was scheduled to come out today between 8a-noon. I took the day off of work to be here. At 9:30 a, I get an automated call that a tech will be here in ***** minutes. By 1:30p no tech & no phone call, no email, zero communicationso I call again. There was supposedly an emergency, but they are still coming today. Fast forward to 4:30p, still no tech, so I call again. After waiting on hold, Im told that there has been another **************** cannot give me an exact time of when a tech will be out. So, I missed a day of work for no reason, its 8pmand I still have no service! I asked the *** why they schedule preventive maintenance like this & turn peoples gas off with no warning if they do not have the manpower to restore service in a timely manner. Its just 1 excuse after another. This company is a joke. The only reason they have customers is because people do not have the ability to choose their provider. ******** customer ***************** of work. ZERO Stars.

I am reaching out to express my deep concerns regarding the recent experiences with gas leaks on my street. This month, I had to call Atmos Energy twice due to strong gas odors around my home. When your technician visited last Monday, they addressed the leak at my home, but it became apparent that another nearby leak was also present and not addressed. I am concerned that only the immediate area around the call is being checked, instead of assessing the vicinity for additional leaks.Last night, my neighbor had to report a similar gas smell, which confirms this is a recurring issue affecting the entire street. I strongly believe that your technicians should be inspecting the broader areanot just the location of the initial call. Additionally, if monthly meter readings are already taking place, it would be reassuring if gas leaks could also be checked as part of this routine.Years ago, a house in our area experienced a tragic explosion due to a gas leak. I am determined to avoid a similar incident, and I am struggling to feel secure in my own home knowing these risks remain. Please consider scheduling a thorough check for gas leaks across the whole street. This step could help protect us all from a potentially devastating accident.Thank you for your attention to this serious matter. I look forward to hearing how Atmos Energy plans to address this ongoing issue.Sincerely,****** Love

Had an action notice left in my door to schedule a meter change; call to schedule an appointment the tag read. This was approximately two weeks ago. The appointment had not been scheduled to date. Today my gas was turned off without any warning, no communication written on the first notice (which I still have,) no phone call, no email, zero communication stating this. To have service restored I had to call and am now waiting on the technician that turned it off to come back and restore service. This was not a have not paid the bill disconnect, this is only because there was an appt such to change the meter and that was verified by the customer service rep. I have a valid telephone number and email on file with Atmos that could have easily been used to communicate any intent to disconnect our service. *********************** at Atmos needs to have an understanding of customer service and communication. ********************** should be aware they have service technicians providing such poor customer service to their clients. They truly deserve a zero star if it were an option.

A service reconnection fall out. The technician claimed he came to my house around 8:19 am and claims he sent a text around 9 am so. I took the morning off from work and the technician never came, no door hanger left, no call or text prior to showing up. So that's the indicator that this technician is shady and should be repremended

Because Atmos is a monopoly they have stolen millions of dollars from Texas consumers. My electric company charges $4.95 for having an account. ********************** charges $22.30. A difference of $17.35 a month. I've been a customer for over 30 years. ********************** has stolen over $6,000.00 from me. If you multiple this number by the number of their Texas customers, they have pulled off the biggest heist in Texas history. I can only assume that they have bought off the Texas Legislature in order to continue to ************* of their money and dignity. I think the officers of Atmos should be prosecuted and serve time for what they have done. Theft is a crime.