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Find a Location

Audi Dallas has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAudi Dallas

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5033 Lemmon Ave, Dallas, TX 75209-6509
    BBB File Opened:
    12/17/2002
    Years in Business:
    26
    Business Started:
    11/1/1997
    Business Started Locally:
    1/1/2002
    Business Incorporated:
    4/14/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • University Park Audi
    • FORBES TODD AUTOMOTIVE II, LLC
    Business Management
    • Mr. Randy Rogers, General Manager
    Contact Information

    Principal

    • Mr. Randy Rogers, General Manager

    Customer Contact

    • Mrs. Becky Scott, Controller
    • Mr. Randy Rogers, General Manager
    Additional Contact Information

    Fax Numbers

    • (214) 561-1817
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Since November 17 of last year I have had possession of my A3 for 30 days. Each time I have brought it to Audi, it seems that one thing gets fixed and multiple things break right after. On top of that, I didn't like it, but I stomached it when Audi claimed the Gear Shift Assembly was unrelated to the transmission replacement. Despite the fact that the code wasn't flagging when I brought the vehicle in back in November. Then when I got the vehicle back, the first bit of serious driving I do, a crucial component falls off?!? The technicians are adamant that they never touched the brakes, and I stomached it. They checked the torque on all the suspension components and my service advisor had the shredded dust shield replaced for me. But then the engine essentially came loose and that is clearly related to initial transmission replacement. If the engine wasn't mounted correctly, I don't see how they can claim that the gear shift assembly was interfaced correctly with the engine and transmission. On top of that, my service advisor said it's possible that the incorrectly mounted engine may have damaged wiring that connects the O2 sensor. I'm also at a loss at where this serious oil leak came from. It wasn't happening before I brought the A3 back for the engine hopping/mounting fiasco.Audi has basically owned that my engine was not mounted correctly. Because of that, I need Audi to make this whole situation right. There's no way I can accept a deflection on the brake caliper falling off. This is a 5 month ordeal and two very serious safety issues. If I hadn't needed to stop in **********, that brake caliper could have come off while I was going highway speeds down Interstate 20. If I wasn't going 10 mph in a parking lot when the engine mounting bolt sheared off, that could have been a serious issue. The damage and potential loss of life alone would have been insane.Unfortunately I only have so many characters for this submission. I have further documentation if needed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Niki B

    1 star

    01/12/2024

    I have taken my car to Audi Dallas 3 times for same issue in past 6 mos. I also paid 3 different time due to labor to look at my car and mechanic not completing services all at one time. Every time car was driven from dealership, issue continued days later. ******** stated to me in text , found issue and making sure does not happen again, even keeping my car 4 weeks. No one at Audi has taken ownership of not fixing my car each time they have took it apart and not fixed.

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