Complaints

This profile includes complaints for BMW/MINI of Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BMW/MINI of Dallas

  6200 Lemmon Avenue Dallas, TX 75209

• 

  BMW/MINI of Dallas

  6200 Lemmon Ave Dallas, TX 75209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly reached out to this dealership and its general manager to remove my family from their US **************** junk mailings. Neither the ** will return my call and the junk mailings continue. The latest is some sort of postcard from Carol Stream, IL and paid by "Epsilon". Is there any way the BBB can get this dealership to respect a consumers right to privacy? It's obvious to me the dealership and its general manager and/or employees do not care, thank you.

  Business Response

  Date: 04/22/2025

  We've spoken with the client and are currently working with our marketing team to ensure he is removed from all future advertising and communications from us

  Customer Answer

  Date: 04/22/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to have my vehicle towed to *** Dallas on 3/11/25 with the hopes that they could find the answer to a recurring problem that I was having with the vehicle.The service department performed the routine checks and quoted the basic work. I asked to speak to a manager because my concern was that they needed to perform more tests and get to the root cause of the issue.I informed the manager that this issue had recurred 4 times since August of 2024.With the time in August - September being when *** Dallas serviced the vehicle and provided the basic service suggestion.Ignoring my statement, the service manager told me that they can only test by what the engine code reads and if fixing that problem fixes the problem (e.g. no more codes) then they cannot do anything else.I asked him 3 more times to please take a closer look(because I did not know the name of all of the other tests that they could have performed).He continued to say that there were no other tests that he could perform.Getting no where with him and being unable to get any other manager on the phone; I went ahead and did the *** DALLAS recommended maintenance and went to pick up my ************ forward to this past Thursday, 3-20-25; and I had to have the vehicle towed back to *** DALLAS for the same issue.This time, the service manager had a list of tests that he could perform (these were the same tests he said he could not perform the week prior). The same tests that I asked him 3 times the week before to run!Of course, they came back with the engine being the problem. And they would charge me the price of a new car($23000) to replace the engine.If they had performed the test as I asked last week I would not have paid them the repair cost($2100).Now I am wondering if the service department knew all along what the problem was when the service manager refused to perform the additional tests.I will never know but I do know that I no longer have that vehicle!

  Business Response

  Date: 04/03/2025

  We contacted the client and reached a resolution. We appreciate her business and look forward to continuing to service her new MINI. 

  Customer Answer

  Date: 04/03/2025

  Hello,

  The service manager at *** DALLAS worked with me to reach a resolution.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  segments of sent notice email I purchased the Enclave by cash purchase, *** made it highly clear I could not leave till all money was transferredto the *** accounton 11/20/24. Since then I have been promised several times a title and I have yet to receiveone in hand. Last contact from *** on 1/29/25 by voice mail from Mr. ******* stating a Maryland lean on title needs to be released before passing along to me and I would have the title in 10 to 15 days. It is now 2/18/25 well past the 15 day **** when I waspromised a title with 15 days of purchase. It is now exactly 90 days past the purchasedate.Then with the issue of the transmission I was assured by *** ******* and Mr. ****** if there was any issue arising with the car therewould be a service center in my state of **. I found therewas no Auto nation servicecenter in the State of ** and I was informed I had to take it out of the network. Due to the car being at a renowned Buick dealer I was to be charged a deductibleof $200.00, though in reality it was $261.18. This is not a cost I should incur when *** was contacted on 12/17/24 well within 30 days. It is becoming clear why a directed test ride was a quick run around the block on rough surface roads.I have requested by phone message on 1/22/25 for another Temporary tag so the car can be legallyused, rather than to be sittingin the drive a reminder of a sour deal with ****Please note that the carhad ****** miles on it when purchased and hauledhome. It had ****** mile on it when *** was contacted with the transmission issue. It currently has ****** miles, that is only 913 total miles since it has been in our ************* family has been financially burdened (loan interest, vehicleusage rentalvalue, future advice and mediationcosts) for having purchased this car fromBMW. I have been overly patient on all levels and now they have run out and BWM settlement costs are rising till title is in hand.

  Business Response

  Date: 03/03/2025

  Re: To begin, we respect and value ***** Shower's business approach to getting maximum value out of his experience when purchasing a car here thru BMW of Dallas and we too find this situation unfortunate. The following is a summary of status thru today from our perspective. This client purchased a 2017 Buick Enclave with ***** miles - Paid in Full via Wire Transfer (no financing or Pennsylvania taxes/fees collected) -and it was sold as an Autonation Certified vehicle which includes 90 day/4000 mile Powertrain coverage at no cost on November 19th of 2024. All AN-Cert cars go thru a multi-point safety inspection and there were no known issues at the time the vehicle was inspected for sale. No issues were evident to the client when he test drove and purchased the vehicle in person from our Dallas location on 11/19/24 either. At the time of sale, we documented offering him extended coverage options beyond the AN **** 90-day coverage that we include at no cost on these types of vehicles which have no manufacturer warranty remaining. Mr ******* chose to decline any extended protection options, and declined again when offered coverage at a discounted price. After the purchase process, He was given copies of all documentation at the point of sale, including the AN **** Powertrain 90 day/4000 mile coverage.
  
  A few weeks later, ***** ******* called the business manager at *** Dallas who helped finalize his paperwork to address an issue he experienced with the transmission. That manager was on child-birth leave and was unable to respond at that time. Once that manager was back in office from leave in December and responded to him,the client was directed to use the FREE Limited Powertrain warranty to have a reputable dealer inspect locally, diagnose and correct the issue he was experiencing in **. The AN **** coverage requires a $0 deductible at all Autonation stores or a $200 deductible at non-AN stores, which was explained verbally to him as well as stated clearly on the AN **** policy first page.After the AN **** limited warranty paid to cover the repair cost of over $4000,client was upset that he did not have his title yet to do plates/registration and also that he had to pay a deductible of $200+ since he did not live near enough to an AutoNation ***** brand store it seems. No problem there, we have cut the client a check as of Friday Feb 28, 2025 and mailed it to him in the amount of $261.18 as a courtesy (covers full cost of repair) since his title work is taking longer than anticipated due to unforeseen out-of-state policies. We did this as a gesture of goodwill and to open a conversation to assist further.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 *** X5 with ****** miles on it from BMW of Dallas November 22 2024. 2 weeks after buying the vehicle I started noticing some issues. There was a burning smell and light smoke coming from the engine as well as any bump in the road the steering became really loose. Due to living in ******** I called *** of ***** to make an appt. It took a couple weeks to get the car in but I took the car to the service and they informed me a valve cover gasket was leaking as well as both front struts are leaking and all needs to be replaced. We were also told from the service department that this was not a new issue. I was not concerned at first as we purchased an extended warranty from the dealership. However the extended warranty denied the repairs and so we had to pay out of pocket. I have contacted the dealership twice via email regarding this. Was told by them they were going to take the issue to management and let us know. Still nothing has been relayed back to us. I am unsure how this place sells cars that are not in full working order. At this point all I want are the repairs paid for and the extended warranty cancelled and refunded due to it doe not cover anything.

  Business Response

  Date: 02/10/2025

  We take customer concerns seriously and appreciate the opportunity to address Mr. ******** complaint. He purchased a 2015 *** X5 from us on November 22, 2024, and later reported issues with the valve cover gasket and front struts. While the vehicle passed inspection at the time of sale, we understand that unexpected repairs can arise.
  
  
  Although his extended warranty provider denied coverage, we stepped in to assist and contributed $2,125.50 toward his repair costs as a goodwill gesture. We also provided him with the warranty providers contact information for cancellation assistance.
  
  
  Our priority was ensuring a fair resolution while maintaining transparency and customer satisfaction. Please let us know if further information is needed.

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased my vehicle M440I 2021 coupe from BMW of Dallas. When I had purchased the vehicle, i gave it to be given for a detail. When I came back to pick up my vehicle the floor mats were not there they informed me that they are drying and will call me to pick them up. I had not received the mats so I called them and left multiple messages and expressed the complaint and they kept running around explaining to me they will call me back, but I never received any phone call. I also informed my Sales advisor Ms.Rania and I also advised her manager Mr.**** ******* and no response which making me feel like they stole my floor mats.

  Business Response

  Date: 12/30/2024

  Thank you for bringing this to our attention. We did not receive the complaints because our contact person has changed, which is now updated. Regarding this client's complaint, I have reached out to **** ********* on Monday 12/30 and resolved her concern, we are sending her new floor mats to her home, and she is very happy. We greatly appreciate her and sincerely apologized for this not being handled!

  **** ********

  ************

  **************************************************************

  BMW of DALLAS

  *********************

  Dallas, Texas 75209

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the car dealership on 8/30/2024. The car was traded in from the previous owner at ******. The car was not working properly after purchase and I decided to return the car based on the 5 day/250 mile money back guarantee policy. I paid $900 down and is requesting that the contract be cancelled within their policy but they're refusing because they're saying that I drove it 253 miles, which is false information and not accurate. I drove it 239 based on the information provided through the app. I am seeking my money back and proof of cancellation of the contract. I have spoken with the finance company who have advised me to return the vehicle and the dealership has to take the car back.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership owes me a refund in the amount of $2757.70, for cancellation of my ************ Protection warranty (cancelled 4/28/24). A check in the above amount was issued by AutoNation on 5/15/24 and should have been forwarded to my lienholder, ******************** for credit to my loan. ******************** has confirmed via phone this month they have still not received the refund check to apply to my loan balance. I have called the dealership several times and left voicemails. I have also sent several emails to multiple individuals, trying to receive assistance and an update regarding my refund status. I have received zero response from anyone at the dealership to date. I have further involved AutoNation's corporate finance department (Reena) for assistance. ***** has also reached out to this dealership several times and has also not received a response or status on the check being sent to the lienholder since May 2024. I am requesting that my $2757.70 refund check be sent to ******************** to be applied to my loan balance immediately.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told via finance manager, *******************, who works at AutoNation **** Dallas to send over a power of attorney that was sent to me by him to take a vehicle that was forged and fraudulently put in my name to begin with out of my name. I signed this document sent it back.. no payments have been made on the truck when I called the dealership or ************** works, spoke with the general manager and said there was no deal regarding the truck or the document that I provided to **** and there would be no reason for **** to have presented me with such document and I should call the police I called the police department an identity theft attempt report, and they upgraded it to identity theft because of the significance of the document I still do not know where this document is where the truck is or why the truck is not paid off I found out that ******************* is a convicted felon with multiple felonies, including theft, identity, theft, and fraud

  Customer Answer

  Date: 07/03/2024

  If you look at the top, this is a screenshot as of June 2 There are payments that have not been made to the truck and the truck is still currently in my name now affecting my credit

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified preowned 2018 *** 530e Hybrid for approx $33,000 and it had very low mileage about 17K on it. While driving the vehicle at around 80 mph on I20 going to *******, **, the car lurched and showed a total engine failure.I towed the vehicle to Autobahn of **********. The technician is reporting that there was total Engine failure as follows :COMPLETE ENGINE FAILURE, CONNECTING ROD POTRUDING THROUGH SIDE OF ENGINE BLOCKE, REPLACE ENGINE They are asking for $25,000 is repairs to fix the vehicle.Please help me resolve this. This will be a total loss of the vehicle for a badly manufactured vehicle with only 22K miles on it.

  Business Response

  Date: 09/08/2023

  Good afternoon

  We are not sure why we are getting this complaint; we have not history of servicing the vehicle at our location. Please provide more details. Thank you.

   

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this dealer to check out a 2018 ***** Odyssey Elite with about ******+ miles. I contacted the dealer through their online website live chat, and I requested for additional photos and a current status on the vehicle and for a test drive on the same day at 2pm. I contacted them around 11am on the live chat. I waited a couple of hours, and I heard nothing. Therefore, I called the dealer and talked with someone over the phone. They said the vehicle was still on the lot, so I can come check it out. The only issue that they noted was that the vehicle was being cleaned at the time. I still wanted to go see and test drive it regardless. I showed up to the dealer and got in touch with a sales agent. He told me that it was still being cleaned. Then he decided to take me to the cleaning station, so I could check the car out for now. I inspected the car, and I noticed that the front bumper was cracked in half and the license plate frame was hanging off of one s**** This is where I get frustrated and annoyed with this dealer. How does a dealer know the value of a car when they haven't done a full inspection, safety check, and 100+ point inspection? Once I pointed this damage out, I asked if the car had been fully inspected. The sales agent admitted that the car had not gone through full inspection by a technician. It doesn't make any sense that a dealer can put a price tag on a vehicle that they have yet to fully inspect and understand its actual value and worth. It doesn't end there. I wait for another 1.5 hours in hopes to test drive the car at the sales agent's cubicle. Then he reports to me that another sales agent took the car out for a test drive with another buyer. That's when I quit and left the dealer in frustration. The sales agent never contacted me back, and didn't even consider apologizing for bad service.

  Business Response

  Date: 10/04/2023

  The vehicle was still undergoing pre-delivery reconditioning. We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 10/04/2023

  I am rejecting this response because:   Just saying that you were in pre-delivery process still doesnt explain how you can put a price tag on a car that has not been fully assessed. Based on the process you have, you would say that a car with a damaged front bumper is the same price as a car that doesnt have a damaged front bumper? How does that make any sense?

  And the fact that you allow people to test drive a car that wasnt fully inspected should be a safety hazard. Your response doesnt explain that part either. You do not believe in taking care of your customers and would rather risk ************** to just make money.