Reviews

Review Details

• Review fromL. L.

  Date: 04/28/2025

  1 star

  L. L.

  Date: 04/28/2025

  Horrible experience with the Clay Cooley Nissan in ******. I had texted ********, the ** if the Chrysler 300 was still available she responded that it was and when could I come in? (which I realize now was just to get me in the dealership) After responding to her by text, I then CALLED her and was told again, the car was available. An hour later I arrived at the dealership and oops they couldn't find the car. It was sold last week ! then of course wanted to show me a new car, They are shady and relentless. I recommend any one thinking of buying a car listed on their website NEVER DARKEN THEIR DOORSTEP. They are why dealerships have a bad name THE ABSOLUTE WORST !

  Clay Cooley Nissan

  Date: 04/29/2025

  Thank you for taking the time to share your experience. On behalf of Clay Cooley Nissan in ******, I want to extend our sincerest apologies for the frustration and inconvenience you encountered during your recent visit.
  We understand how disappointing it must have been to be told a vehicle was available, only to arrive and find that it had already been sold.This situation is not in line with the transparent and respectful experience we strive to provide every customer. While it is never our intent to mislead, we recognize that communication around vehicle availability must be timely and accurate and in this case, we clearly fell short.
  We take your feedback seriously and are actively reviewing how we manage online listings and internal communication to ensure this does not happen again. Our goal is always to earn your trust, not erode it, and we deeply regret that your visit left you feeling otherwise.
  If youre open to it, we would appreciate the opportunity to speak with you directly and do our best to make things right. Please feel free to reach out to our General Manager, *****, directly at ************ if you would like to discuss your experience further.
  Thank you again for bringing this matter to my attention. Were committed to learning from it and improving the service we provide.

• Review fromJulie K

  Date: 02/16/2025

  1 star
  Purchased a used car through Clay Cooley Nissan in early December. Have yet (as of February 16th) to receive our plates or title despite numerous phone calls that have all gone unreturned or followed up. Contacted the ***, and the sale was never filed with them. We've now filed a complaint with the *****************. This could have easily been resolved by just doing their job and by following up with our attempted communications. I'd NEVER use any **** Cooley dealerships again, and will warn everyone I can.

• Review fromJustin T

  Date: 12/28/2024

  1 star
  Refused to sell at the advertised price. General manager clearly said he didnt like it either, but it is the only way to get people in the door. Will never return to any **** Cooley dealer.

• Review fromDaril W

  Date: 07/16/2024

  1 star
  All around horrible experience. Illegal business is being done here. My financial advisor cleared out his off a day after we gave him our down payment. They have all of our information and we dont know what they are doing with it. We returned the car two days ago and they are giving me the run around about my down payment which I find odd. Saying its a process but I honestly think our advisor ran off with our money and they are trying to hide the fact that this is their fault. Do not do business at this location at all! I will be seeking legal action against this business

• Review fromValarie H

  Date: 07/15/2024

  1 star
  I bought a vehicle from them July 5th ***** down had the car 3-day was called back in to bring the car back past Friday Said they will havee a check on Monday now they giving me the run around about my own money they owe me and I ***'t appreciate it at all very unprofessional business discriminating against racism wit black people and disabled people as well am a disabled person would like something *** bout it need my thousand dollars back

• Review fromRev. Reginald E E

  Date: 07/11/2024

  1 star
  Ive taken my truck in several times under ******* mile warranty and they keep putting me off to do the diagnostic telling me they dont know if its covered. Promised a loner and a call back when I could bring it in. No one has called me its been a week. Spoke to manager about it he was suppose to call back he has not when I call service **** Im put on hold for hours. **** has lied constantly. I have a rack and pinion issue which should be covered under the extended warranty that I have with them as well as with my finance company but they refuse to get me in . I guess theyre hoping I exceed my ******** they wont have to honor it. Worst place ever!

• Review fromTina P

  Date: 07/08/2024

  1 star
  They sold me a car that has mechanical issues and they refuse to fix it. Their advertisement says I can return the vehicle in 7days if I am not happy with the vehicle and they refused. I have had it in their shop two or three times its still not fixed. This was not the car I was approved for I test drove a Nissan Rogue when I returned I was forced to take the jeep and it has two recalls on it. The airbag system keeps coming on

• Review fromAngela D

  Date: 06/15/2024

  1 star
  Very poor customer service.I came into today to get options as my lease-end is approaching. Once they discovered I was not interested in a new trade, the communication became harsh, rushed, and rude.I was presented with options outside of my preference, a different salesman tried to take our business everytime our salesman walked away. ******* approached me with options for the lease which were not aligned with my questions, cut me off as I tried to explain why I came in (to get options for if I purchase my leased car closer to the end date), then ultimately left the table abruptly when I mentioned the staff's communication seemed off today. Overall very poor experience with rude staff. Staying loyal to this company is not worth it in the long run.I ended up just getting my keys back and leaving the dealership with no help today.

• Review fromMyesha B

  Date: 06/04/2024

  1 star
  This by far the worst dealership I have ever dealt with. I highly DO NOT RECOMMEND doing business with them AT ALL! RUN!

• Review fromLashonda J

  Date: 04/17/2024

  1 star
  I had the absolute worst experience with Clay ********************** of **********. I was talked to as if I was nothing. The General Manager was so rude until I had to call the police department for assistance. I was called a liar and a fraudster to my face and in front of others and I was asked to leave the store. Long story short the finance *********************** did a bad deal he knew my situation before submitting all documents to the bank, took my 3,0000.00 down payment and I signed documents to the vehicle. Only to receive a text stating the deal fell through and I needed to return the vehicle. Im at the dealership trying to figure out how I could remain in my vehicle and explained what the financial institution told me. When asked to leave the store the General manager comes out the store asking for the keys to the vehicle I told him send the police to get them because once again hes told me to leave. The ******************************************************************************** the vehicle until the police arrived. By this time the General manager had ripped the paper tag off the back of my car and told me now its considered stolen and that it would be a civil case and the police would side with him. He then pulled his cell phone out started filming me and yelling so your going to steal this car. Did I forget to mention he jumped into a vehicle on the lot and blocked me in as if I was really trying to steal the vehicle. When he ripped the paper tag off the car he tore it up in my face and told me its his store he can do whatever he wants to do. I have never been so embarrassed and humiliated before in my life. Take it from me dont do business with this location.