ComplaintsforCowboy Toyota

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2022 Toyota 4runner from this dealership off the internet sight unseen. was told the vehicle had been serviced and had good tires . upon receiving this 4runner I learned from my local Toyota dealership that this 4runner was bad out of alignment and needed ALL 4 NEW TIRES. I called ******************* the used inventory manager there and he said he would get back to me later that day after asking his service department about this and 2 days later hasn't called back and I've called numerous times and left voice mails to no avail .. 4 new tires and front end alignment is now going to cost this old Army vet $1250 of very limited income that I have ... PLEASE HELP

  Business response

  03/26/2024

  In reference to Mr. ******* concerns about the condition of the 2022 4Runner he purchased from Cowboy Toyota on January 29, 2024, we have looked into it thoroughly and here is what we determined.
  The vehicle was serviced at Cowboy Toyota prior to being sold on December 26, 2023,and the tires, brakes and all other 118 points of our inspection met all Toyota Used Car specifications. The tires were over half life and no pulling right or left was noticeable, therefore no alignment was performed at that time.
  *************** stated that he bought the vehicle sight unseen, though he did find the vehicle on the internet, possession of the vehicle was taken by his wife from the dealership after inspecting it and test driving it, before driving it home to *********
  *************** states that he heard from his local Toyota Dealership that the vehicle needed 4 new tires and an alignment. After checking the Toyota national service history and Carfax we have determined that the vehicle has not been to another Toyota Center since the previous service at Cowboy Toyota, however it was serviced at his local ******** (Whose primary goal is to sell things)
  Cowboy Toyota strives to make sure our customers receive quality used vehicles at a fair price. We believe that this is true with Mr. ******* purchase as the tires still had over half of their tread and according to Carfax the service happened ***** miles after the purchase, any pothole, curb, or other object that was run into or over could cause the vehicle to need an alignment.
  In summation, the vehicle we sold to **************** was done so in good condition and in good faith. We wish him and his family well and are sure the vehicle will serve them well.

  Customer response

  04/04/2024

  I am rejecting this response because:   I reject the response from cowboy Toyota because: when making this deal with the salesman *******************,  I stressed to him I wanted new or close to new tires on this vehicle and it be road ready because I travel around 2000 miles a month for work and after making the $6000 down payment with my trade in I wouldn't have the money for any expenses for things like tires or alignment.. **** assured me the service department had inspected the vehicle and tires were close to new and road ready even went as far as to lie and say he looked at the tires himself.  As you can see in the pics attached the front tires are wore terribly on the inside from being out of alignment for a LONG TIME NOT HITTING A POT HOLE as stated by cowboy Toyota .. I contacted ******************* used sales manager and he said he would look into and call me back. After several weeks of him not calling me back or taking my calls , I proceeded to take the vehicle to my local Toyota dealership ********************* in ********* AR and attached are their findings and recommendations backing the vehicle needs 4 tires and alignment as the specs show . I want what's right and Cowboy Toyota to pay for the 4 new tires and alignment to put the vehicle in the shape I was assured by the salesman ******************* the vehicle was in . the service department there even stated the vehicle floor mats pasted inspection and there were NO FLOOR MATS IN VEHICLE  another lie but not worried about the floor mats . Thank you BBB  for the help as your our only way to stand up to these dishonest business taking advantage of us consumers. 
                                   **********************;
                                    U.S. Army veteran
  

  
  

  Customer response

  04/08/2024

  in my previous email I had my trade in amount and down payment backwards,  the car trade in was $6000, and cash was $2500 , this is not relevant to my complaint just don't want to look like I'm lying like the cowboy Toyota dealership,  It was a mistake .
  

  
  

  Business response

  04/13/2024

  In regards to Mr. ******* rejection of our response to his initial concerns, we have spoken with the salesperson, the finance manager and the used car director and all parties have stated that the vehicle sold to **************** was delivered to him in good condition, as a used vehicle with ****** miles on it. At no time did anyone tell him it had new or like new tires on it, however the car was through our shop and passed all requirements for tire and brake safety. We believe the car was sold to **************** in  good faith and at a fair price, and as all used cars are sold AS IS WHERE IS, unless specified in the car deal which the items  mentioned were not. The inspection **************** submitted from Toyota was done on March 28th, 9 days after his initial concern was posted stating he had taken it to Toyota.  This inspection was done 2 months and 2438 miles after purchase. We anticipate that this vehicle will serve **************** and his family well but all maintenance and repairs from point of purchase remain his responsibility.

  Customer response

  04/17/2024

  I am rejecting this response because:   the pictures of the tires clearly show they were not good or even road worthy !! not going to keep arguing with a dishonest dealership.. ******************* the salesman who sold me this 4runner told me the tires were in good shape and as you can see CLEARLY in the pictures of the front tires they were not and if he checked them AS HE TOLD ME HE DID TO MAKE THE **** HE WOULD HAVE NOTICED THE INSIDE OF THE ***** WORE ALMOST SMOOTH from bad alignment.. Just another example of greedy company out to make a dollar at the expense of us consumers .. I leave this up to you BBB to make a decision in this matter . Thank you for your time .

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  when buy this car from cowboy toyota this car is defective on transmission this dealer prome fixed a send same information to ***** fargo because is the financial company and the ******************************* from toyota charge to me mechanical service cost when is never buy and talk to guy before sign document is talk not problem when reciving your account is send your cancelation to warranty service for refund 100% su money your account after 5 monthsis not answer my email or call and going to dealer ship andonly excusess is off or not working next months when talk to manager lady cancell this warranty afetr 6 month ony refund $1966.28 missing $1533..72 is never refunded i talk ***** fargo contarct departament never buy this warranty befor sign documents and send to well fargo auto financial

  Business response

  12/23/2023

  i have taken all information provided in ******************** submission and given them to our Finance Director and our  finance claims department.  They are going over the original cost of the programs purchased and the moneys refunded and any other time and usage factors and will be in contact with **************** on the results and what if anything can be done to assist him.

  As always we will do whatever we can to assist **************** in this matter.

   

  *************************

  Customer Relations Manager **********************

• Initial Complaint

  10/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am reaching out in regards to my recent car repair service in this facility (Cowboy toyota), 9525 East RL. Thornton Freeway, Dallas, Texas 75228. I towed my car to this repair facility (first time) on September 26, 2022 after it broke down in the middle of the highway. I was hoping since this is a toyota service center the quality of service will be of highest but I was absolutely wrong. I paid around $1630 for the repair which included repair/replacement of radiator, fixing of some other leaking issues. The service staff, told me the repair that was done would solve the problem which caused breaking down of the car. I picked up the car from the facility after the repair and on our way back home the car broke down again. I had to tow it back again to the facility. Now, they looked at the car again and they are asking me to pay 1000$ more to fix another issue that they noticed now which was not noticeable in the first repair. I am stuck now and none is willing to help me here. I do not want to pay another $1000 again. Why wasn't I informed of all the potential reasons due to which my car could have broken down. If they didn't know the real problem why was I asked to pay initially for something that was not even the real cause? I was not informed clearly the potential total cost of the repair. The car real problem was not fixed in the first place and now the only option they are giving me is to do further repair like they said or tow the car somewhere else. After spending that much money on repair why would I take the car somewhere else. If they had told me initially the repair estimate that they are giving me will/may not fix real issue then I would not have agreed to pay over $1600 for repair. When I talked to manager of that shop about this he just doesn't want to listen to me and keep on saying they did the repair for what they could diagnose.

  Business response

  12/28/2022

  Business Response /* (1000, 5, 2022/10/14) */ Mr. ******* did in fact have their vehicle towed to us and asked us to diagnose the problem. the vehicle has over 200,000 miles and had many issues some which could not even be properly diagnosed until other issues were repaired. We presented everything we could detect without doing any repairs. The only repairs he would approve at that time were to clean the throttle bocy, Replace the altenator,water pump, thermostat and radiator. Which we discounted by $100 on the labor. The altenator was not charging causing the battery not to stay charged and the vehicle to die and not restart. The car was running and not showing any problems after the repairs however the check engine light was on and the customer would not approve us to go any farther. The vehicle did stop again and this time Cowboy Toyota paid to have it towed in and did not charge him to diagnose what was wrong this time $268.95 that we covered. We let him know that it was the crank position sensor had a short and it was an intermittent issue not constantly apparent. We price out the part and labor at our cost to do the repair but the customer refused claiming we misdiagnosed the vehicle. After speaking with him again he made the decision to have a truck pick up his vehicle and take it elsewhere. We have thorough documentation on all the needs of this vehicle due to its age and mileage and condition. Even after this repair it is highly likely it will need other repairs soon. We always try to help our guests in any way we can and wish him well.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The parts manger Steve has called another dealership I do business with that I purchase from and slandered / lied about me and my company. Steve told them that I owed him money and never had a charge account with him that I defaulted on, its just not true. I have always paid Cowboy Toyota in full and have no balance owed to them as I never charged anything with them. Steve is slandering me as he is getting stiffed by a business I used to deal with whom I no longer do business with and he is retaliating on me. This slander has cost my business several dollars in lost sales and refunds. I want the owner of this dealership to call me and resolve this and I expect Steve be disciplined for this slander and I expect a phone call be made by the owner personally to the competitor in which this lie was told about me.

  Business response

  01/20/2022

  Business Response /* (1000, 7, 2021/12/13) */ In response to Mr.********'s statement of us stating he owed us money and didn't pay we are not sure where this is coming from. As far as we can tell from our records Metro 24 Wholesale did business with us from 10/25/21 thru 11/1/21 with the understanding that a certain purchase level would be achieved. After the first week, it was obvious that their parts need would not be at the initial level we both agreed upon, so we terminated our business relationship. Metro 24 Wholesale was never past due on any invoices and as a matter of fact, they paid us as they picked up their parts. This is the only record on file of our business with his company. Consumer Response /* (3000, 9, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a flat out lie. There comptroller and parts manager contacted the comptroller of my current supplier and attempted to slander my company about none payment. There was no "failure to meet volume requirements" as they have claimed. Please provide proof of these fake claims, this is them trying to CYA themselves and live up to their poor reputation. I do have proof of them slandering me as I had to prove there claims where fraudulent to my supplier currently. If I don't get a phone call from someone there in charge acknowledging this wont happen again including an apology then I will be forced to take this matter higher including legal action and involving Toyota corporate. Business Response /* (4000, 13, 2022/01/13) */ In final response to this allocation, we do business in good faith with dozens of companies and as we stated before we have no knowledge of anything negative said to anyone by any of Cowboy Toyotas staff about this company. We wish him well in his endevors and we will move forward in ours. R.********* CRM Cowboy Toyota Consumer Response /* (4200, 15, 2022/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ho-pe you see how they deny, deflect, and flat out refuse to contact me directly to resolve the matter. These people are liars, pure scum bags.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sent my car in to the worst service technician got horrible service usually go with leesha. Got stuck with john. He had no problem Texting me updates on my car but when the time came and my insurance providers. Were avoiding sending adjusters he didnt have the common courtesy to text me my car was getting towed out of my control insurance never got Ahold of them went through loops to get to a manager finally reached joe hatcher where he basically laughed at me and told me nothing was going to be done when i asked to speak to his boss *** ******* and his number he just chuckled and gave me the number to dealership . I had another car sitting there for longer that they didnt tow cause my brother brought it in to fix and give to his son turns out the car was totaled They kept the car there for up to three months but towed mine after a month and my service technician was "hey i text you when i can." Joe finally got my other car towed so i lost two Cars and treated like a bad person

  Business response

  10/26/2021

  Business Response /* (1000, 5, 2021/08/24) */ The ******* had one vehicle with us that was brought in on 4/13/2021 and had extreme water damage to key transponder ECU and the hybrid battery and been depleted, when explaining repair and cost to ******* ****** the repair was declined. After many attempts to find out what their plans were to repair or remove the vehicle with no response the we had the vehicle removed from the lot with no storage fees charged even though the vehicle had been here nearly four months. On 6/11/2021 ******* ****** brought his 05 Prius to us, upon visual inspection there was damage to the oil pan and the catalytic converter and 02 sensor had been removed causing serious heat issues rendering the vehicle unsafe to drive. When this was presented to Mr.******* he declined repair at this time to run it through his insurance. We did not hear back from him and after several attempts to reach him and two weeks had passed he called and said, he had called the wrong insurance company and he was calling the correct one and he would get back to us. Two more weeks passed and again we tried to reach Mr.******* several times but to no avail. Finally after another 2 weeks and no contact from Mr.******* and several calls and text we had the vehicle removed from the property. Once again even though the vehicle sat here for six weeks we did not charge Mr.******* any storage fees for leaving the vehicle here. When Mr. ****** did finally contact us we gave him the name of the storage lot and contact number of where his vehicle had been taken. We always try to give our customers ample opportunity to make arrangements for vehicles that can not be repaired or that they choose not to repair, but with no communication the vehicles left here become a liability as abandoned vehicles and at that point must be removed from the lot. Consumer Response /* (2000, 7, 2021/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is true accept the fact that the insurance company was the one that gave me the wrong policy number and I was in constant Communication with John. He never texted me is the thing. We had several conversations through text where he could have texted me and said they were coming to get the car. The issue I'm having is with service provider not being tentative as well as the disrepesrpect I received for him as well as joe Hatcher. They got rid of two of my cars. If there's not reimbursement of any kind we can leave it at that but they will still get a horrible review from me explaining the story. They were quick to respond to y'all but just kept me going through loops til I wanted to give up.all this will go on the reviews I leave. They obviously get rid off cars every day. Maybe they can help me obtain one at this point I don't know what would be fair. They aren't going to see it from my perspective. I would also like to ensure that the service provider and joe Hatcher get some sort of disciplinary action at least a talking to of how to be of better service to the loyal customers. I've spent several thousand dollars there to be treated like trash..

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩