ComplaintsforFriendly Chevrolet LTD

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had my car towed to Friendly Chevrolet for a service appointment due to my car not cranking on 11/01/2023. My car has a ******* mile power train warranty, and this would make the second time Chevrolet has had to service my engine. They initially claimed that something broke inside of my engine and they couldnt find a reason why. So they solely replaced the parts that were broken. I let Friendly Chevrolet know that there was something wrong with my engine..the engine light came on in my car out of nowhere..I heard a loud noise..and the car shut off. As it did the first time the engine was repaired. They kept my car in service over a month..told me that they found nothing wrong with the engine and that I just needed to repair the ac unit and radiator and the car would be back operating if standard. They want to charge me $3800 for that alone. I picked up my car the 3rd week of January in 2024..paid my due..and drove off Friendly Chevrolets lot. I only got approximately 2 miles down the road and the engine light came back on and the car began to over heat. I called Friendly Chevrolet and let them know what the issue was. They told me to drive the car back to them so they can see what the issue was. They refunded me my money and told me that they had to put the car back in service. Its now a couple of days from being May ********************************* the run around about my vehicle. They cant tell me what the issue is and keep giving me next week estimates and my car is never done. I have exhausted thousands of dollars on Ubers/lyfts/rental cars due to this maintenance issue even with my car still being under warranty at drop off. This has cause an extreme financial hardship for me. They wont give me a loner car or a rental. They hardly let me speak with anyone when I call. They never return my calls/emails.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/18/24: As I approached Friendly Chevorlet, my truck stalled before coming to a stop. Please keep in mind that prior to this, I had visited Reliable Chevorlet (800 N Central Expressway) approximately a month ago because I was hearing a noise coming from my truck, and they told me there was nothing wrong.2/19/24: I ultimately leave my truck with Friendly Chevrolet for diagnostic testing. After 48 hours of not hearing back, I contacted Friendly Chevrolet, but received no response 2/21/24: I went to the place to see what was happening with my truck. When I arrived about 5:30 p.m., I was informed that the diagnostic test had not been completed and that they would be unable to do anything until Friday, when the transmission technician returned. Of course, this did not work for me because I use my truck for both commercial and personal purposes, so the downtime affected my revenue.2/22/24: I contacted **, the service manager, who verified that they had not looked at it and would not be able to do so until Friday, but went on to imply he knew what was wrong with the vehicle. He said he'd contact me back after more inquiry that day. I never received a call back and instead received a text from a young lady working in the service department who quoted me $6500 for a new transmission. It's safe to assume the quote was given without the diagnostic being performed Requested Outcome: I am seeking that they cover the cost of a diagnostic test and offer a discount (e.g., 4050%) for any additional work needed as a result of the inconvenience and inefficiency of the service provided. Furthermore, I believe that bringing my truck to Cheverloet earlier and being told nothing was wrong without performing a diagnostic at the time may have prevented my vehicle from breaking down entirely, which is why I am requesting a discount for the service. It is clear that they have a practice of appraising auto work without conducting adequate due diligence.

  Business response

  03/26/2024

  Friendly Chevrolet would like to give ************** a ****** discount towards his next visit to **.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction October 28, 2022 The amount of money i paid was ********* The business was committed to provide a contract with the correct information.The nature of the dispute is the forge of documents made.The business has not tried to resolve the problem instead has given me the run around that the person that sold me the vehicle does not work there.Last October I was in search for a vehicle for my family. I saw an add on the internet and decided to go and check it out. I mention that I didn't have a driver license or a social security number and said it wasn't a problem. I was with the impression they would use my IT number and Mexican passport to help me get a vehicle. They said the deal was done and that I didn't need to worry about anything and I took the car home. 8 months past and I receive a call from an individual saying I was using his credit and I could get into legal issues. I started to investigate forward and found out that it was true and in the financial institution who leans me the car was under someone's else's name. I have tried to resolve the problem but the have turn me away and say they are to busy to help me. They also mention the car salesman did not work there anymore and couldn't do anything about it. I'm the sole provider of my family wouldn't want any legal action taken against me because the forge papers under my name. I would like to settle peacefully but I will take legal action if I have to.

  Business response

  02/01/2024

  We are going to investigate this an respond as soon as we can.

   

  Business response

  02/05/2024

  After investigation of this issue, Friendly Chevrolet never asked the customer for a Social Security number. The customer provided us an ITIN number to do the transaction. The finance company, First Help, approved and funded the transaction.To confirm this, our finance director, *********************** talked to the Credit Manager at First Help, ******, and he verified that there was no Social Security number given at any time as a part of the purchase.

   

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my truck on 8/14/23 to Friendly Chevrolet for 2 issues, 1st a transmission complaint to be repaired through extended warranty (Ally) that was confirmed by several individuals (Ally adjuster, service manager, service technician, etc...). On 9/22/23, I contacted GM ********** for assistance, as no one was contacting me back as to the status of repairs. I was told 3 weeks was the *** to fix the problem when I first brought it in. Multiple staff were fired or quit, which explains why I left messages for my service adviser for nearly 2 weeks before I drove there and found out she quit weeks ago but her voicemail was still operational! The 2nd complaint was about my brakes not working properly, intermittently the brake pedal is rock hard,will not move, NO BRAKES. They said they couldn't reproduce complaint. *****, another previous Service Advisor, stated to me (after I said "what happens when it happens again and it causes an accident?") which his response was" GM will owe you a lot of money". After that I asked "what if I am killed?", which his response was GM will owe your family a lot of money. NUMEROUS messages (too many to count) have been left for *********************, the owner, and NONE have been returned. I have to physically go to the dealership to speak with anyone, and a few times no one would. I have NO idea when I will get my truck back, what shape it is in since they are stating they do not know what the issue is and they will NOT call GM back to request an engineer to come to find the issues. I feel they have caused additional issues and am genuinely concerned that when I get it back, there will be more issues. This was one simple fix that was approved by Ally, my extended warranty, which expires in January ****. Even GM Aftercare is getting nowhere with these people. I just want my truck fixed and I want it back before I have surgery 12/20/23 and will be incapacitated for a while. Thank you.

  Customer response

  01/04/2024

  Hello, I have been in communication with GM ********** during this whole process.  I took my truck in on 8/14/23 and contacted GM ********** where a case was opened on 9/22/23.  Friendly has only contacted her back once.  I spoke with the representative, LaQuasia, earlier this week and she had no contact back from Friendly Chevrolet.  A couple of times over the past few months, I have gotten to speak with TJ, but have not heard anything since 12/19/23 when I returned the loaner vehicle before I had surgery on 12/20/23.  At that time, everyone that is involved with my truck issues recently were in TJ's office.  The technician Jericho, came in and said the transmission would be done by 8pm that night.  They had not yet completed the brake issue they stated they would fix, as well as the rear end issues.  I left another message today for the advisor.  The did mention that **************** (owner) was not happy I contacted BBB, but it has not made any difference in their work process, or ethics.  I called Ally today (my extended warranty who paid for the transmission repair and subsequent replacement) and Friendly has not contacted them to send over the parts/information for the rear end issue, which was also covered under Ally earlier in 2023.  Apparently, they are stating that the other dealership made mistakes that have caused the issues and are waiting on Ally.  Ally needs Friendly Chevrolet to call them ASAP because they have no information on file regarding this.

  If Friendly should return my call re: status, i will tell them again to contact Ally and GM **********.  They have had my truck for almost 5 months as of today.  My warranty has now expired and I will not accept my truck unless all repairs are completed.  This has to be the worst run dealership there is.  I would like my truck repaired ASAP unless they would like to replace it to my satisfaction.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Out of the five times I have visit the service center at Friendly Chevrolet, I have only had one positive experience. The recent experience with *********************** cannot go without being addressed. The original request on 8/11 was for a replacement tire and wheel under their warranty, wheel locks and alignment. The process took almost two months with him rarely responding to emails nor did his manager *************************** respond to my email on 9/13 asking for an estimated time frame or was additional information required. ***** only contacted me when I repeatedly sent emails. Since it took over a month, I had the wheel and tire replaced and alignment performed through *************** Centers in that time frame. When I arrived on 9/22 at Friendly Chevrolet service center to receive the replacement tire, wheels and locks, I was charged for an alignment and wheel locks without my consent that *********************** said would be no charge. A customer should be treated fairly, respected and informed of the repairs and have the option to consent to the repairs before they are performed. Not when I get to counter and the agent has me sign all these forms and then tell me I owe 416. When the counter agent did not have an explanation for the charges or could not contact ***********************, I had to walk and find him standing behind a vertical support. When I asked why I was charged for an alignment that I did not need, he was response was hostile, unprofessional and said he could not and refused to reverse the charges.

  Business response

  09/28/2023

  After investigating **********************' issue. The delay was the result of not being able to get the parts needed for repair for quite a while. The vehicle has now been fixed and the issues have been resolved.

  Customer response

  09/28/2023

  Yes you gave me the wheel a month later after I purchased one, and then you charged me for an alignment I did not need.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 2022 **** Mach 1 with **** miles for 56k Put down 11k in trade in of Lexus RX350 and 5k cash. Dealership had a line item in contract that they refused to provide paperwork for. We have all paperwork they gave us on thumb drive and the actual original copies.May 31st was when this shut down the first time and we had it taken to ********************* and they kept it almost 5 weeks and gave it back to us saying they could not recreate the issue.Car did it again on me this time on Aug 11th. There was a wait so it sat for 3 weeks and it was towed to 5 Star **** on the appointment date and they had it for almost for 3 weeks to try and recreate the issue. This is all documented in **** Customer service and through **** Pass. **** finds a data device from ***************** hidden in the car and plugged into the data port. I call Ikon and ask what this is and it is a tracker that Friendly Chevrolet put into the car with no signature, or paperwork to show it was done. I am told by the manufacturer Ikon that they registered this in my wifes name against our vin. We did not agree to this invasion of privacy and they got paid in full by the bank before we drove off so they had no security interest in this vehicle legally after we left the lot.We cannot get help from the dealership. They do not call back nor do they answer when we call. This is now illegal in according to ***** law that went into effect on Sept 1st. This is the entire reason our vehicles can **** system shuts down and was discovered by **** Mechanic at 5 Star Dealership. I was also told that since we cut the device out of the car we voided the service and the warranty for it by ****. We want reimbursement for the time we have not had access to the car because we still had to make payments and the mystery charge they force onto the contract with no paperwork or signature on this optional accessories charge that Friendly Chevrolet would not remove nor explain in detail as well as provide it written

  Customer response

  09/19/2023

  So last Friday the ** ***** called me and confirmed my signature was not on the paperwork, admitted to putting these in every car and leaving them even if client refuses. All data goes to ***************** and they charge you $200 to install and sign you up for 3 years service without you initials or knowledge. Texas State law prohibits this practice. They said they would refund me the $200 and remove the service and auto renewal that puts money into the back end of your loan but offered nothing in the form of compensation for their gross negligence that caused our vehicle to shut down a d make it extremely unsafe to drive the car. Car sat in 2 different **** dealerships for over 2.5 months so we still made payments on this until **** found the device and removed it. So far we have not seen any issuse. Device contains SIM card, small battery and cell service is enabled for IKON to get this data. This is every car they sell according to ******

  Business response

  09/27/2023

  We have verified that a check was issued to ***************************, ****'s wife, for ******* This amount covers teh VSC amount, the **** amount, and the Permasafe amount.

   

  Customer response

  09/27/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new truck from Friendy Chev in 2019. We also purchased the extended warranty due to reports of transmission problems with the 8 speed trans. We refinanced said truck April 2022. I started placing calls to the previous finance company, new finance company, extended warranty provider and Friendly all regarding our extended warranty. We have been informed by our old finance company that Friendly canceled our extended warranty in April of 2022 and Friendly received a $2600 check from finance company for extended warranty refund. We never asked or signed for the extended warranty to be canceled. The truck was refinanced, no sold or traded in. We have been told by the extended warranty company that the extended warranty follows the vehicle until it's traded in or sold. Refinancing does not cancel or void the warranty. I have placed numerous phone calls since end of May 2023 to Friendly Chevrolet, and not one of them has been returned. Every call I have placed has been recorded (date and time stamped for verification/legal purposes). I want to know why the policy was canceled and I want it reinstated immediately.

  Customer response

  07/11/2023

  Since coming complaint and making several more phone calls we finally received an email to send our concerns to.  Unfortunately each email I sent was returned as undeliverable.  I finally looked up the email addresses of the *** and his administrative assistant. I emailed them and the administrative assistant responded to me numerous times regarding the issue. She's is trying to help in any way possible.  

  Business response

  07/20/2023

  Please see correspondence between the customer and ********************.  this matter has been resolved to the customers satisfaction.

   

  7/19/2023 - ************************ I have sent a refund check to you. I sent it Fed EX so you should receive it tomorrow
  
  Thank you
  ***********************************

   

   

  07/11/2023 - Hello.  I have spoken to my husband and we have decided that the refund would better serve our purposes at this time.  I tried to contact Ally today and yesterday to no avail.  They could not give me any information other than they have been contacted by you.  Since this seems to be turning into a convoluted issue, the refund can be used to pay for any repairs that we need to make rather than going through Ally at this time.
  
  Please let me know what we need to do on our end to get this issue resolved. 

   

   

   

   

  07/18/2023 - Good morning. I have not been contacted by ********* or anyone else from Friendly since the last email 7 days ago.  I understand this is a low priority issue, but it is one that needs to be resolved ASAP considering we did not initiate the warranty cancelation over a year ago.  If I do not receive a phone call or correspondence by 5pm Wednesday, July 19, 2023, I will be forced to take other measures.  I appreciate the help that I have received from ***************** and ****** (customer service) who have been more the honest and helpful during this process. 

   

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 13, 2023 my husband and I bought a ***** Silverado 2023, we paid ***** down. On June 8 my husband took the truck to get checked because it was pulling as if it was the transmission. He has been given the run around that they dont know whats wrong with the truck and dont know how to fix it and they have to call someone. How comforting right? It is now June 21 and they still have out truck! We went yesterday June 20 so speak to a manager and he basically gave us the option of trading in the vehicle for the same one everything stays the same, payment wise. This so far is really unfair because I PAID FOR A NEW TRUCK NOT A DEFECTED ONE! And I am having to FINANCE for a new one because they cant take responsibility!!!!! Then we find out the bank doesnt want to finance another loan to us so another bank is quoting 15% INTEREST when out original interest was 10%. And if I want to continue with the bank I had I would have to pay ***** DOWN!!!!! If I dont want to go with the trade in I have no other option but wait until the truck is fixed and HOPE FOR THE BEST that its fixedwhen I was already told it was DEFECTED!!!! So because this company doesnt want to loseand thats not my problem why should I have to lose and be stuck with a defected truck??? It was not gifted to me and I am still making payments on it while I DO NOT HAVE IT!!!! I am simply asking for the same exact truck but a new one not the defected one! What was the point in buying a NEW TRUCK when theyre already trying to fix the transmission????

  Business response

  07/20/2023

  The vehicle in question, was purchased 4/13/2023.  Due to a parts shortage issue with *************** the mechanical issue could not be address in a timely manner with the customer.  On 6/21/********************************************** was able to get the customer into a new 2023 half ton Silverado.  Customer signed all new paperwork and took delivery the same day.  We believe that we have satisfied the customers complaint as this time.

  Business response

  07/26/2023

  ***************** purchased this vehicle on 4/13/2023.  Due to a parts shortage issue with *************** the mechanical issue could not be addressed in a timely manner.  On 6/21/2023 Friendly Chevrolet was able to get ***************** into a new 2023 half ton Silverado. She signed all new paperwork and took delivery the same day.  We believe that we have satisfied ***************** to the best of our ability.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a new 2019 traverse premier.At the second oil change the dealership notice an oil leak coming at the front of the engine, they order parts and according to their repairs it was done properly, next oil change leak was present but dealer recommended to wait and that might have been leftover oil from previous repairs. Next oil change, it was worse, dealer agreed to do repairs for the second time based on the manufactures warranty, at this time I called GM manufacturer and make a complaint with them, a work ticket was created for this repairs.Next oil change, same leak at the location, dealership claim it was the water pump and it needed to be replaced, not including that the leak was repaired. Sounds like a cover up. Next oil change leak is back at the same location and now the rear main seal is leaking as well. At this time the dealership has been friendly about the situation but not taking any responsibility for failing to do the proper repairs.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded in my truck and bought a new vehicle just over a month ago, and this dealer failed to pay off my trade in as per our contract and now my other car note is delinquent and has affected my credit report and 100% on time payment history negatively. I have reached out to 4 people at this business with no answer or resolution.

  Business response

  05/24/2023

  We have paid the customers vehicle off and he is being refunded any out of pocket costs due to the delay.

   

  Customer response

  05/24/2023

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩