ComplaintsforFriendly Chevrolet LTD

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 13, 2023 my husband and I bought a ***** Silverado 2023, we paid ***** down. On June 8 my husband took the truck to get checked because it was pulling as if it was the transmission. He has been given the run around that they dont know whats wrong with the truck and dont know how to fix it and they have to call someone. How comforting right? It is now June 21 and they still have out truck! We went yesterday June 20 so speak to a manager and he basically gave us the option of trading in the vehicle for the same one everything stays the same, payment wise. This so far is really unfair because I PAID FOR A NEW TRUCK NOT A DEFECTED ONE! And I am having to FINANCE for a new one because they cant take responsibility!!!!! Then we find out the bank doesnt want to finance another loan to us so another bank is quoting 15% INTEREST when out original interest was 10%. And if I want to continue with the bank I had I would have to pay ***** DOWN!!!!! If I dont want to go with the trade in I have no other option but wait until the truck is fixed and HOPE FOR THE BEST that its fixedwhen I was already told it was DEFECTED!!!! So because this company doesnt want to loseand thats not my problem why should I have to lose and be stuck with a defected truck??? It was not gifted to me and I am still making payments on it while I DO NOT HAVE IT!!!! I am simply asking for the same exact truck but a new one not the defected one! What was the point in buying a NEW TRUCK when theyre already trying to fix the transmission????

  Business response

  07/20/2023

  The vehicle in question, was purchased 4/13/2023.  Due to a parts shortage issue with *************** the mechanical issue could not be address in a timely manner with the customer.  On 6/21/********************************************** was able to get the customer into a new 2023 half ton Silverado.  Customer signed all new paperwork and took delivery the same day.  We believe that we have satisfied the customers complaint as this time.

  Business response

  07/26/2023

  ***************** purchased this vehicle on 4/13/2023.  Due to a parts shortage issue with *************** the mechanical issue could not be addressed in a timely manner.  On 6/21/2023 Friendly Chevrolet was able to get ***************** into a new 2023 half ton Silverado. She signed all new paperwork and took delivery the same day.  We believe that we have satisfied ***************** to the best of our ability.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a new 2019 traverse premier.At the second oil change the dealership notice an oil leak coming at the front of the engine, they order parts and according to their repairs it was done properly, next oil change leak was present but dealer recommended to wait and that might have been leftover oil from previous repairs. Next oil change, it was worse, dealer agreed to do repairs for the second time based on the manufactures warranty, at this time I called GM manufacturer and make a complaint with them, a work ticket was created for this repairs.Next oil change, same leak at the location, dealership claim it was the water pump and it needed to be replaced, not including that the leak was repaired. Sounds like a cover up. Next oil change leak is back at the same location and now the rear main seal is leaking as well. At this time the dealership has been friendly about the situation but not taking any responsibility for failing to do the proper repairs.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded in my truck and bought a new vehicle just over a month ago, and this dealer failed to pay off my trade in as per our contract and now my other car note is delinquent and has affected my credit report and 100% on time payment history negatively. I have reached out to 4 people at this business with no answer or resolution.

  Business response

  05/24/2023

  We have paid the customers vehicle off and he is being refunded any out of pocket costs due to the delay.

   

  Customer response

  05/24/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 11,2023 we purchased a 2018 Chevrolet Silverado LT for $35074.65. I called the sales rep. ****** and told her that the screen was scrambling, the back camera wasn't functioning properly, and the visor on the passenger side was broken and the phone charger on the console was malfunctioning. she stated that I can bring it in to the service department and to let her know when we get there. We did that, and we have been given the run around every since. They still have the truck in their possession. They tried to trade the truck for another one but it cost more than what we wanted to pay. They had nothing available and they haven't tried to do anything else. We called the ** *********************** and he basically did the same thing that had already been done. We would like to know if they are going to fix the problem or get us another truck that we can afford or return our money. We are now going into the 5th week and the problem is still unresolved. We have left several messages for him to return our calls but no response. We spoke to ************************* for the warranty and he said it wasn't covered. We spoke with the warranty company and they said it is covered. I have the Deal # ***** and the cust.# *******

  Business response

  04/04/2023

  We are going to investigate this issue that ***************** has and we will respond to her to work out a satisfactory solution.

   

• Initial Complaint

  01/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On January 23rd, I put a deposit down to purchase a Chevrolet Bolt EUV. The MSRP for the vehicle is $29,185 and I am very happy to purchase the vehicle at it's MSRP (plus the standard fees and taxes). The salesperson, however, told me that in order to purchase the vehicle, I had to also purchase a $1195 'value added package' that the dealership would apply once the vehicle is delivered to the dealership. The package includes 'tint and cloth protection' that the dealership (not the automaker) applies. I told the salesperson that I did not want the tint/cloth add-on but was told that I would not be able to purchase the vehicle unless I also purchased the add-on. I reached out separately on January 28th to a manager to ask to remove the add-on, but he reiterated forcefully that I had to purchase the tint/cloth add-on in order to purchase the vehicle. He then suggested that he should remove my deposit so that he can give the vehicle to someone else. I reiterated that I want to continue purchase of the vehicle (which are in high demand and limited supply). I feel that given that I have reserved this vehicle in advance of production, and that the tint/cloth add on is applied at the dealership, this is a clear case of "tying/product tying", which is an illegal, anti-competitive practice. I also want to reference a 'BBB' response from this same dealership on 3/31/2022 where a complaint was filed for essentially the same issue, and the dealership states "The package that she illudes to is a valuable package but if Mrs C******* is not interested in having this package on her Trax then we can surely remove it from her purchase price." Unfortunately this has not been the practice of the dealership.

  Business response

  03/22/2023

  Business Response /* (1000, 5, 2023/01/31) */ If a customer requests not to have the window tinting, the permasafe interior bacterial and exterior coating protection coverage for 1 year, and the exterior dent repair protection for one year that we install on all vehicles when we receive them from the factory, but we have not yet received, then we would not perform these services and therefore not include the 1,195 as part of the purchase. We will note this on Mr. *****'s order. He will be notified the day the vehicle arrives and then he will have 24 hours to perfect the purchase. Consumer Response /* (2000, 7, 2023/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I fully agree with the business's response. I do feel that further training needs to be provided to their team, as I had clearly requested to remove these addons to the sales rep, along with the manage but both refused. Thanks to the business for their quick response.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a used 2021 mustang from this business and three weeks after driving it the car broke down on me at a stop light in my hometown on Thanksgiving. I have an extended warranty with the business and called the warranty company to see if it would cover the damage(faulty clutch). The warranty didn't cover it so the guy from the warranty company suggested that I call Friendly Chevrolet and tell them "Hey, you guys sold me a car with a faulty clutch and it is not under the warranty is there anything you can do to help or get it fixed?" Or "cancel the contract" his exact words. With me being a young black male trying to be independent and do things peacefully and the legal way, proceed with his suggestions. After over 15 plus calls throughout two plus almost three weeks trying to talk to a sales manager and finance manager every one I have spoken too have been giving me the run around. One phone call with (Friendly Chevrolet) a lady ask why didn't I take it to a Chevrolet dealership, but the warranty company told me to take it to a ford dealership as I did(towed there). Another call with (Friendly Chevrolet) a male told me that they wouldn't have the parts and they couldn't fix it. My next move was to just go up there in person and get a solution. With me being on the phone with my parents while there speaking with the sales manager, he sends me to the service manager and after him asking me questions that I told truthfully my dad jumps in the conversation to defend me(while on the phone). It doesn't turn out well and he tells me to get out and that he'll call me back. I got back to the same sales manage to just cancel my contract and he tells me I have to do so with the bank that I'm financing with. I sit on the phone for thirty minutes and she tells me I have to cancel the contract with the dealership so I go back in and talk to a finance manager and he tells me that she lied and gave me false information and that I couldn't do so. Talk with Director.

  Business response

  03/09/2023

  Business Response /* (1000, 5, 2022/12/15) */ After investigation into Mr. ****'s issue with his Mustang, the Ford dealer that has the vehicle revealed to us that the clutch burnt up as a result of abuse. This would not be covered under any extended warranty policy and therefore it would be the customers responsibility to pay for repairs. Consumer Response /* (3000, 7, 2022/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everyone at this business are liars! I'm not paying for anything I didn't do! I will get another Manual Mustang! (Jimmy ******) lying to my mom about fixing the situation! He spoke with me face to face and I told him I wanted to do things the right and peaceful way. 1 Corinthians 6:9-10 neither one of those liars and wick peoples will inherit the kingdom of heaven! Hearing "well done my good and faithful servant"is the main and only goal my family and I have!! We most definitely can careless about worldly material! I don't care about my credit score or any of it! If I die tomorrow the real reality is facing my creator on Judgement Day! I am moving forward and living for Christ, so I forgive all of my enemies just as my father in heaven forgave me and will pray for each of y'all. I don't want to argue or hear anything else about this situation I'm leaving it in my fathers hand.

• Initial Complaint

  09/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 29th, 2022 I purchased a vehicle from Friendly Chevrolet located in Dallas. During the signing of the main sales contract in purchasing this vehicle a Chevy Tahoe 2022, I was dupped and pressured in signing for 4 products as they were called. The finance person **** ***** suggested to me in such a way that I would get a favorable APR of 5% verses 7% with the financing company as I should be signing for these products. To my regrate in retrospect, I reluctantly signed for additional products (attached) worth of $12,950 on the already marked up vehicle price. After reviewing the whole sales document after I got home, I noticed and read that the financing APR has nothing to do with any conditions which meant to me that I really did not have to sign for these products purchases. Realizing this I decided to proceed to cancel the product contracts entirely as I would be intitled to receive the full refund if I cancel them with in 30 days from the purchase date. On July 7th, 2022, cancelled these products in its totality and received cancellation notice (Attached). The products cancelled were, "Advanced 5 Protection ($3,250)", "Vehicle Service Contract ($6,500)", "Carefree Maintenance ($2,000)" and "GAP ($1,200)", totaling $ 12,950. I was informed that the refund will be sent to Truist Bank (the financing co.) towards the principle, and it will not make any effect on the monthly payments. I called Friendly Chevrolet cancellation department on Aug 16th and spoke to Ms. ******* which promised me that a check will be sent to Truist. Allisha email me that on Aug 29th the refund has been sent to Truist. Communicated with ******* several times but it does not seem the refund materiallized. Today there is no refund sent. I feel that I am being jerked around and it does not seem there is any positive outcome to my enquires. As stated below I just need the refund be sent to the financing company. FYI BBB has assisted me in receiving the vehicle as well, Thx.

  Business response

  12/30/2022

  Business Response /* (1000, 11, 2022/10/26) */ All monies have either been sent to the customer or to the customer's Lender, Truist. The last check was sent to the customer on October 21st but has yet to clear our bank. Consumer Response /* (2000, 13, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) All refunds for the cancellation of the products has either been applied towards my previous financing company Truist and I have received the last remaining GAP refund via a check. As I am very grateful to BBB with your intervention and follow up to resolve my issue with the dealership, I hereby confirm that all matter has been resolved. *******

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Friendly Chevrolet needs to send me or GM Financial a check of $197. The advertised price was $998 for "Optional Accessories". I was charged $1195 for it. I bought the car 4 weeks ago and they still won't give me a straight answer when it will be mailed.

  Business response

  10/12/2022

  Business Response /* (1000, 5, 2022/08/05) */ The check for the overcharge has been issued and the cusotomer should receive it in the next few days. Consumer Response /* (3000, 7, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting on check to arrive in the mail before I close this case. Also, please provide status of registration/plates?

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 30, 2022 after speaking and making an appointment with a salesperson called *********** ***** ***** at the Friendly Chevrolet in Dallas in order to put down a cash down payment towards a vehicle 2022 Tahoe Chevy that is due to arrive. I met ***********, have a brief discussion, spoke about the details of the vehicle. Subsequently *********** suggested and wanted to know if I will be willing to proceed to purchase the vehicle verses making the down payment, whereby when the vehicle arrives that we will just swap my trade in. I asked the period when the vehicle will reach the dealership which he stated within 2 weeks latest. In fact he also mentioned that he will be making some calls in order to expedite the transportation of the vehicle. I agreed to proceed and complete the purchase of this vehicle, submitting application, making $10K down with my trade in. My application was approved, all paperwork was signed, I was congratulated and on my way out again *********** stated the that vehicle will be at the dealership not even in a week time. He also mentioned that he will be calling me to update me with the vehicle arrival status. Left that day with my trade in and waited for a call but that never come. I called the dealership and asked for *********** but he told that he was busy but he will call me. When I did not get any call from *********** I went to the dealership on the 9th of July. *********** was not at the dealership but a person at the from desk informed me the vehicle has not come after finding my reason for being there. I asked for a manager to speak but this person at the desk informed that he was the manager. The manager informed that they have no control over the transportation of the vehicles and was wondering what I was told. It was very clear then that I was duped in buying the vehicle so I won't go to other dealeship. Today I do not have any information on this vehicle. All I need is for dealership to hand me the purchased vehicle.

  Business response

  09/07/2022

  Business Response /* (1000, 7, 2022/08/05) */ Mr. ***** took delivery of his vehicle yesterday. Consumer Response /* (2000, 10, 2022/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) With in few days of contacting the dealer I was contacted by a sales person and got the vehicle right after that. If your office was not involved I would not know how long it would have been. Many thanks ******* *****

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car into Friendly Chevrolet to repair a headlight and for an oil change. Robert B**** was the service person handling my car. I was there for 4 hours. When I was called to get my car, I signed for it and attempted to leave. Before I left, I decided to check out to make sure the headlight was fixed. It was not. I was then told they did not have the part. I asked for the card of the manager and Robert. I began communicating with Robert. He told me to file a claim with GM. I did. The GM rep says that the dealership is not returning call and neither is Robert. I am beyond upset.

  Business response

  08/19/2022

  Business Response /* (1000, 7, 2022/07/12) */ The part needed to fix Mrs. ******** vehicle is due to be here at the dealership in the next few days. Louis L******** has reached out to her to confirm that we will be contacting her as soon as it gets here so we can get her vehicle repaired asap.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩