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ComplaintsforThe Dallas Morning News
Additional Complaint Information
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Complaint Details
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Initial Complaint
09/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have never signed up for any subscription and continue to get delivery of The Briefing each week. I'm tired of them littering my yard with this.Business response
11/18/2021
Business Response /* (1000, 5, 2021/09/19) */ The Dallas Morning News will stop delivery to your address ASAP.Initial Complaint
08/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been a subscriber for many years and twice in a matter of a month for a series of day my newspaper has not been delivered. I have called numerous times getting the runaround and numerous excuses along with apologies but the situation does not seem to be rectified. I've been told that an URGENT request has been forwarded to upper management as well to look into the situation and contact me but that has not transpired yet either. I did hear from an individual who works for McBride & Fillner (contract company for Dallas Morning News) who advised she would also forward to upper management but no word from them nor a paper delivery as a result. Since the newspaper does not issue refunds and I've already been billed, I am in a position to remain under contract with them until September 28, 2021 when I can then cancel. Please help me get this situation taken care of so I can receive the papers that I have paid for. Thank you.Business response
11/09/2021
Business Response /* (1000, 5, 2021/09/06) */ Thank you for forwarding the complaint. We will get the service improved. We apologize for the inconvenience.
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Customer Complaints Summary
81 total complaints in the last 3 years.
10 complaints closed in the last 12 months.