We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Balma Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two watches that measure glicose and others things,and they didnt do a delivery. I send many emails and they are just making it harder given me web sites to go, and dont say anything about it.

    Customer Answer

    Date: 02/13/2025

    Hello
    Im here to say that , after doing the complaint I went to post office and there was o e of the two watches that I bought from this company. 
    I will keep you posted as soon as I receive the other one.
    Thank you 

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 10/30/2024 Skintify Remover Pen. 11/14/24 Contacted Balma Home via email that I would like to return unused item. 11/15/24 they (********* A) emailed me back, OK to return for full refund.11/22/24 Returned unopened **** RRR #**** *******************.Delivered 11/25/24, Signed by HH.They never issued a refund nor returned the product to **** filed a dispute w ************* sided with the seller & closed AI dispute. But, Balma Home has kept both the money and the product. i.e. Theft!

  • Initial Complaint

    Date:01/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered motorcycle gloves on 12-16-24. It is now January 8 and I have not received the order. I have been emailing back and forth for a refund and they keep saying the carrier cannot deliver my package because they cant find me. I dont understand how thats even possible. I have someone in my home 24/7 and I have cameras. Nobody has tried to deliver anything and they refuse to give me a refund.

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/9/24 at 9:31 am I ordered an alpha stim therapy device from BalmaHome in *****. My order #******. At 10:08 am I emailed them at ********************************** requesting the order be canceled. I have attempted calling them at ************ multiple times over the last two days, but a generic message comes on stating that theyre busy helping other customers and to email them. Once you hang up, you receive a text from them telling you to email them. I have emailed them 8 times and have received no response. I want my order canceled immediately.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Apnea tongue stabilizing device on Aug *******. The website said that it will give a refund if the device does not fit. It did not fit my tongue. I emailed them and they said they will not give a refund because it is a personal care device.

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 9th is when I ordered it I believe *** tried to call multiple times but it always said they were busy and Ive tried to email multiple times they have been no help and hardly answer and when they do it will be days later they have gave me an invalid code and a code that doesnt exist

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 28th 2024 Amount I paid was $44.87 put on my credit card. I never received my order. I called the ************** twice. Recording saying all reps are busy now leave your name and phone number and someone will call you back. I never got a return phone call. I emailed using their web site. Got a response saying my question would be passed on to the correct person and would be notified in two hours. Never got the call back. I emailed again and was told they did not see my order to give them the date I ordered, the amount, order number (which I did not have one or a confirmation) my name, email address and home address. Still did not get an answer from the information I gave them. I emailed them again and said they have my order because it is on my credit card statement. I told them I am getting the run around and they are a scam. I have had enough and that I was going to report them. Waited until next day to see if I would get a response from my email but no answer. I called my credit card company and told them the situation and they took my info and would give it to the person who handles this. Said if they found anything I would get a letter in the mail which could taka a month.

    Customer Answer

    Date: 06/11/2024

    I put in a complaint I believe on June 6th about the company Balma Home. After I filed the complaint I received my merchandise in the mail.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/21/24 Amount paid: $24.92 What business committed to: A sleep apnea product (ad specifically said satisfaction 100% guaranteed or money back)Dispute: product not only didn't work but hurt my tongue when using it Business tried to resolve?: No, I emailed them. At first they said since I used it I couldn't have a refund (that was NOT stated in the ad, nor anywhere prominent on the purchase site). I complained that the ad said "money back guarantee". They sent a follow up email saying I could have store credit. As if I would want to buy anything from a false advertiser.Order #: #****** Ad seen at: I saw multiple times on internet, the last time I believe was on Instagram. The sole reason I purchased their product was because the ad said, "Money back guarantee if returned within 30 days." I contacted them March 28th which was only 7 days after purchase, well within the return time.

  • Initial Complaint

    Date:03/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It took so long to get the handbag I initially ordered. I thought maybe I didnt order it as I thought. So, I ordered it again after seeing emails from this company that pulled me. Ironically, I received the bag the day I reordered it. I contacted them to cancel my second order on the same day, March 9th. I only received emails thanking me for my order. After receiving the second bag, I decided to return both bags. However, their return policy is deplorable. I will only receive a partial store refund. That is totally unacceptable!

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the pedometer listed below, on Jan 20th, 2024. My card was charged the very next day on Jan 21st, 2024. I received the tracking number below, supposedly showing the item in transit; however, this item has NEVER left its "******************" starting location (see Pedometer - NEVER SHIPPED attachment). It still shows ***** Awaiting Item." I did not know that the reviews on their website are fake. And I had not seen all the complaints people had filed concerning them, on the BBB website. ****** learnt - next time I will go with a more reputable establishment, like Amazon (I would have definitely received my item by now, if I had). I was misled into buying from Balma Home, by their fake positive reviews. Ten (10) days later, they have my money and I've got nothing. Balma Home should owe people MORE than FULL order amount, for wasting everyone's time. The email and phone provided are useless, as other people have pointed out. I refuse to waste my time anymore, waiting for something that hasn't even left. So, that will NOT be an acceptable resolution. I am requesting a FULL refund of the order amount below, and will also NOT accept anything less, as a resolution. Order details are as follows:- Order #: ****** // - Order Amount Charged: $24.96 // - Order Date: 01/20/24 // - Item Ordered: Best Walking 3D Pedometer with Clip and Strap plus. 30 Days Memory, Accurate Step Counter. PREMIUM // - Tracking #: **********************

    Business Response

    Date: 01/31/2024

    It's incredible how you take cases of people without proofs and damaging businesses. This customer NEVER contacted neither by phone, neither by email. Awesome that you take seriously a person who hasn't even tried contacting us. This customer's order was ALREADY SHIPPED. Tracking number: 9200190341007038897629 - And LINK is: ****************************************************************** - We have proofs, that this customer has received and opened the emails we have sent this customer. This customer received an email, a message through the number. Clicked the email, and received the tracking number. 

    Customer Answer

    Date: 01/31/2024

    I am rejecting this response because:   This response did NOT provide any information I hadn't already mentioned. Of course I got a tracking number, which I already indicated in my complaint. And of course I have been checking tracking, which is how I KNOW the item has NOT left its starting point. It's now eleven (11) days later, and I have received nothing. Just because you sent me tracking information does not change the fact that I never received what I ordered. 

    Business Response

    Date: 02/01/2024

    We attach in this message a picture that clearly shows the order is in transit. Also, attached to this message, we have the Shipping Policy of Balma Home, available always on our website for our customers and potential customers to verify. Order is still within our shipping policies. The tracking link is: ***********************************************************************;

    Customer Answer

    Date: 02/01/2024

    I am rejecting this response because: *************** so that this complaint does not prematurely close due to a lack of action on my part. The seller/business claims my item is still en-route to me and will possibly take another 10 days. I cannot accept the response right now, because I still have nothing. I need to wait and see whether I actually receive the item that's supposedly on its way to me. I will add though that their website does NOT disclose that the item is shipping from *****, nor does it indicate that they are based outside of the US. Their website is very misleading. ****** learnt on my end - next time I will go with Amazon, because 21 days to receive a tiny pedometer is ridiculous! But that's my ****** learnt. I am requesting that this complaint be left open, since I have NOT received anything. I need to make sure I receive the item and that it is as advertised, and verify that it actually works. I therefore need to keep my complaint open for another ***** days, without BBB auto-closing it. I will update my response in 12 days.

    Customer Answer

    Date: 04/18/2024

    Hello, 

    Thank you for following up with me. I did receive the product, and am ok to close out this complaint. 

    Thank you,

    - ******

Balma Home is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.