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Find a Location

Home & Toys Store has 1 locations, listed below.

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    Business ProfileforHome & Toys Store

    Toys

    Additional business information

    Additional Info:
    In January 2023, BBB Serving North Central Texas initiated an investigation into the marketplace practices of Home & Toys Store after consumer complaints and BBB Scam Tracker reports were received alleging that a product was purchased online before the 2022 holiday season and has not been delivered. Additionally, consumers allege that emails via the website contact us form go unanswered.

    The address used for the Home & Toys Store of 389 Jones Street, Dallas, TX 75212 is confirmed to not be a valid address. Furthermore, BBB is unable to find a business registration authorizing the Home & Toys Store to conduct business in the state of Texas.

    BBB requested the company's voluntary cooperation in addressing the complaints and Scam Tracker reports, as well as providing their affiliation with Harry Potter Shop and Gigi's All Naturals.
    The business was not responsive to the consumer complaints nor any of BBB's inquiries and the investigation was closed on March 2, 2023.

    Before placing an online order, check out a company online at BBB.org and consider these BBB Tips for shopping smart online: https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    389 Jones St., Dallas, TX 75212
    BBB File Opened:
    1/3/2023
    Alternate Business Name
    • Toys Shop
    • Harry Potter Shop
    Contact Information

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Website Addresses

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Elizabeth W

    1 star

    01/21/2024

    This website is a scam. I placed an order in November 2023. I received no delivery information, so I followed up on it by using their website's Contact Us messaging. I got no reply. I paid via PayPal, which flagged the invoice as suspicious, and they refunded me my money. It is now January **** and the *** appears to have been taken down.

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    BBB serving North Central Texas

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