Complaints

This profile includes complaints for Affinity Apps LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affinity Apps LLC

  8750 N. Central Expressway Ste. 1400 Dallas, TX 75231

• 

  Affinity Apps LLC

  P.O. Box 25472 Dallas, TX 75225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against the Upward dating app (owned by Affinity Apps, LLC / ***********) for failing to provide any alternative verification method for people with disabilities.Their app only allows a video selfie verification process, which repeatedly fails for me. Ive followed every instructionclear lighting, framing my facebut their system still rejects it. I have a disability that makes it hard to hold the phone still for perfect framing, and support refuses to help beyond sending generic responses.I requested to upload a photo ID or selfie instead, and even offered my license and other proof. I just want to use the app fairly. Their current process blocks me from access, and they offer no accommodations for people like me. This feels discriminatory and unacceptable in a modern platform.All Im asking is for a way to verify my account manually. I have already tried reaching out multiple times through email. They continue to copy/paste unhelpful replies and ignore the real issue.Please hold this company accountable. I deserve fair access like any other *********: ****** Ray **** II Phone: ************ Email: ********************** Location: *************************************************

  Business Response

  Date: 04/10/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint Maze, Daniel 23154524
  
  Good Morning,

  First, please be assured that Upward is committed to making our app an accessible and comfortable experience for all our users. Direct feedback is very valuable as we continue working to make Upward effective for anyone who wishes to use it.
  
  Were aware of the selfie verification issue affecting some users, and our developers are working on implementing different solutions. We understand how frustrating this can be, but please rest assured that your profile visibility is not impacted by this issue. We have applied a pack of 10 Boosts to your Upward account as a thank you.
  
  While we continue working to enhance Upward, please feel free to reach out with any other questions or concerns you may have about your experience. 

  *************************************************************************************

  ***************************************************************************************

  Sincerely,

  Affinity Apps

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was banned from Blk on March 25, I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with Blk and i got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I also paid for 2 months for a subscription not being able to utilize their platform or getting a reimbursement for services I can't use is unfair practice. I genuinely enjoyed using Blk to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

  Business Response

  Date: 03/31/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ***********, ****** #********

  Good Morning,
  

  BLK users who believe their account has been suspended in error may submit an appeal request using the form provided here: ****************************************************************************

  Please be advised that BLK is only able to accept appeal requests submitted using this form. Appeal requests are reviewed in the order they are received, and representative will reply to the appeal request directly with a decision following a review of the appeal.

  Thank you for your understanding.

  Sincerely,
  
  Affinity Apps

  Customer Answer

  Date: 03/31/2025

  I have attempted to file an appeal directed on the Blk website and was provided this as a response:

   

  Ed Labajo (BLK)
  Mar 28, 2025, 1:15?AM CDT
  Hello AceBoogie,
   
  We have reviewed your account for a ban appeal and have determined you have violated our Terms and Conditions or Community Guidelines.
   
  As a result, your account will remain banned; this decision is final.
   
  I understand this is not the outcome you hoped for, but we appreciate your cooperation.
   
  Customer Care

   

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 15, 2025, I have received over ********************************************************************************* through a fraudulent profile on the BLK dating app. This impersonating profile uses my full name, old photos that are no longer publicly available on my social media, my phone number, and even personal details such as a restaurant I recently dined at and where I was staying. I have reported this to BLK multiple times, but they have failed to take action and remove the account, allowing the impersonation and harassment to continue. The ongoing nature of this issue has become a serious privacy and safety concern, and I would like to have this profile removed and investigate who is behind it.

  Business Response

  Date: 02/18/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  February 18, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Fiona  #********
  
  Good Morning,

  We have received this report via support ticket 11329161.

  Be assured that BLK takes these concerns very seriously. Although we are unable to disclose details of another user's account, we can confirm that this report was received, the account was identified, and appropriate action was taken against the account.

  BLK's Terms of Use state users may not "Misrepresent your identity, age, current or previous positions, qualifications, or affiliations with a person or entity" and explain "BLK reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if BLK believes that you have violated these Terms, misused our Services, or behaved in a way that BLK regards as inappropriate or unlawful, on or off our Services."

  ***************************************************
  
  Sincerely,
  

  Affinity Apps

  
  

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   My account is still not deleted because I am still getting messages even after your response.

  Business Response

  Date: 02/19/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  February 19, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, Fiona  #********
  
  Good Morning,
  

  Please be advised that although action has been taken against the reported account, *** is unable to provide assistance with contact that occurs outside off the *** service.

  To avoid any potential confusion, *** accounts do not publicly display the phone number associated with the account. *** provides users the opportunity to connect with one another within the *** app, and users may exchange external contact information such as phone numbers through messages if they decide to continue their communication outside of ***. The text messages depicted in the attached screenshots do not represent direct communication occurring through the *** app.

  If unwanted communication continues outside of ***, we recommend blocking contact from any unknown phone numbers and contacting the phone provider for assistance with this process if necessary.

  Sincerely,
  
  Affinity Apps
  

  
  

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This application company will banned users for no reason and will not tell you why. I have asked several times to why I was banned and now it's to the point it is causing emotional trauma and anxiety because this company won't tell anyone why and then you can't download any of the apps other applications because you are banned from all of them. This company should be banned from all app stores because I am not the first there is a forum of people who have the same problems with this app company. Further more this application has a reason to explain why I was banned. Also they say they are a ***************** because they have a Christian app if they are a ***************** they sure don't know what forgiveness is.

  Business Response

  Date: 02/09/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, Raleigh  #********
  
  Good Morning,
  
  Users who believe their Upward account may have been banned in error may submit an appeal request by following the instructions at ***************************************************************
  
  The Upward Terms of Use explain "UPWARD reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if UPWARD believes that you have violated these Terms, misused our Services, or behaved in a way that UPWARD regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services." Additionally, Upward may "share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, Hinge, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Further details regarding the ban will be made available through the appeal communication if possible under Upward's Privacy Policy.
  
  Please be advised that if the appeal request is denied the account will remain banned and new accounts created will be subject to termination.
  
  *************************************************************************************
  ***************************************************************************************
  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:01/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ********** to see what it was all about. However, I had second thoughts and wanted to totally delete my account and profile along with any photos I uploaded and or personal contact information that had about me. To my surprise I was unable to login to my account and proceeded to email customer service directly. I did receive a reply from several incompetent agents who not only couldn't honor my deleting request but replied with information that had nothing to do with my issue. **************** has been anything but helpful and have not confirmed nor honored my request for deletion. I believe this company to be fraudulent and to just gather information about people to use and sell. I feel my personal information and photos may be used in a fraudulent manner.

  Business Response

  Date: 01/12/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  January 11, 2025   
  VIA ONLINE RESPONSE
  Re: BBB Complaint Dating, AK  #********
  
  Good Morning,

  Members with accounts in good standing may delete their account by following the instructions at ************************************************************************************
  
  However, per the attached support ticket, this account is currently banned. Users who believe their account may have been suspended in error may appeal the decision by following the instructions provided in the attachment and available at ************************************************************************************

  After an account has been closed for any reason, data is retained and disposed of in accordance with the Chispa Privacy Policy.

  *********************************************************

  ***********************************************************

  Sincerely,
  
  
  Affinity Apps

  Customer Answer

  Date: 01/13/2025

  ************************* which I had an issue with has resolved. Id like to withdraw Complaint ID: ********.
  
  Best,
  
  -Avi
  

  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 29th is when I was charged for some reason with this app, Upward, that I've never heard of before, for $71.99, that I never used. On December 6th is when I noticed the charge and filed a card dispute with my bank. It was recently reversed on January 3rd with the company. I have no idea how they got my information or can justify charging me 71 dollars.

  Business Response

  Date: 01/07/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  January 7, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, ******* #********
  
  Good Morning,
  
  Please be advised that our records show the e-mail address provided was previously used to register an Upward account. Although we are unable to disclose details of another user's account, we can confirm that we have taken appropriate action regarding the account this email address was linked to.
  

  Unfortunately, we are unable to provide further support regarding the chargeback process. We recommend contacting the payment method provider for further questions or concerns regarding this matter. 

  Sincerely,
  
  Affinity Apps

  Customer Answer

  Date: 01/08/2025

  I am rejecting this response because:  I did not subscribe to a 6 month membership, and certainly not for 71 dollars. So it's not right that I'm being charged for 71 dollars for nothing. I have no account with this business, Upward.

  Business Response

  Date: 01/09/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  January 7, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ********, ******* #********
  
  Good Morning,
  
  As explained in our initial response, the Upward account was registered with the same e-mail address as the one provided in this concern. Although privacy policies do not allow us to reveal details, these situations often occur when a member accidentally mistypes their email address when they register on the site.

  We are unable to provide further support regarding the chargeback process, which is managed by the payment method provider. If there are further questions regarding that process or the associated funds, we recommend contacting them for further details.

  Sincerely,
  
  Affinity Apps

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:   you are more than capable of issuing me a refund, and it should be illegal for me to be charged $71.99 without having an account with your company, Affinity Apps LLC. Check your system and you will see I do not have an account with you. Further action will be taken if necessary. Just issue the refund. 

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing an advertisement for Yuzu, I was excited to give it a try, believing it would be a great fit for me. However, when I attempted to create an account, I was immediately informed that my account had been banned and was instructed to contact customer support.I do not believe I have violated any of Yuzus terms of service. If, by any chance, I have unintentionally breached the rules, I sincerely apologize, though I am unaware of any such action. For context, I have used the Hinge app in the past, and I have never sent inappropriate content, pictures, or vulgar messages. Therefore, it is extremely disappointing to be banned from an app I have not even had the chance to ****** a psychiatry doctor based in **********, Im generally a rule-follower and take care to be respectful on any platform I use. I can assure you that Im not a bot, and I genuinely want to use Yuzu to meet new people. Its really disappointing to be locked out of an app I havent even had the chance to ****** really appreciate it if you could look into this and unlock my account. If theres anything I need to do to get my account back, Im more than happy to cooperate. Im looking forward to resolving this so I can start using Yuzu.

  Business Response

  Date: 01/02/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  January 2, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, ******* #********

  Good Morning,
  

  We are forwarding this response on behalf of ***********

  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  Please be advised that are unable to disclose specifics beyond what was provided in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Affinity

  Customer Answer

  Date: 01/02/2025

  I am rejecting this response because: it does not address the main complaint and I do not find the lack of information provided satisfactory. It is a bot response.

  Business Response

  Date: 01/06/2025

  Affinity Apps, LLC
  PO Box 25458
  ****************
  January 2, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, ******* #********

  Good Morning,
  
  Be advised that, in addition to the information provided in our previous response, Yuzu's Terms of use require that "You have not previously been removed from our Services or our affiliates' services by us or our affiliates, unless you have our express written permission to create a new account."

  ******* has not been provided with this permission by Yuzu or by Hinge, and does not meet the eligibility requirements of the Yuzu Terms of Use.

  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  

  *****************************************************

  Sincerely,
  
  Affinity

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account on the Upward dating app in the middle of Nov 2024. Paid $71.99 for a 6 month subscription through May 2025. I was communicating regularly with a girl from ******** from Nov 25 - Nov 29. On Saturday Nov 30, I went to open the app to respond to her message she sent me on Friday night Nov 29 and my account was deactivated. Upward has no customer service phone number and can only be contacted via Email. I have sent numerous emails and they will only tell me my account was deactivated because I violated their guidelines. I cannot even begin to remotely determine what I would have done that was inappropriate, in fact, I know for a fact, I did nothing. I have asked them for an explanation as to what I did that violated their policy and they will not respond and tell me. I have been wrongly deactivated and they will not refund my subscription. It is not the financial issue that bothers me so much, but the fact that I was wrongly deactivated for no reason at all and they refuse to provide me with a reason or explanation and say I am banned forever. Any help would be GREATLY appreciated!! Thank you

  Business Response

  Date: 12/06/2024

  *************************
  PO Box 25458
  ****************
  December 6, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint Swast, Joseph  #********
  
  
  Good Morning,
  

  Users with banned accounts who believe their account may have been suspended in error may submit an appeal request by following the instructions at **************************************************************************************************

  The Upward Terms of Use explain "Upward reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if Upward believes that you have violated these Terms, misused our Services, or behaved in a way that Upward regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services."

  Thank you for your understanding. 

  *************************************************************************************
  
  Sincerely,
  
  Match Group
  

  
  

  Customer Answer

  Date: 12/06/2024

  I am rejecting this response because:   I have reviewed the guidelines and I did nothing that violated Upwards guidelines. I have emailed them multiple times and they refuse to give me an explanation as to how I violated their guidelines. I cannot even get an email back with an explanation. They simply say they consider this matter closed and will not respond further with NO explanation and that I am forever banned. This is COMPLETELY wrong when I did absolutely nothing even remotely close to violating any of their  standards and I am banned after only being a member for like 3 weeks and paid for a 6 month subscription and they refuse to offer me an explanation as to why I am banned. If i did something that violated their guidelines and standards I would completely understand and not being making this complaint, but I didnt. So sad

   

  Business Response

  Date: 12/06/2024

  Affinity Apps, LLC
  PO Box 25458
  ****************
  December 6, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint Swast, Joseph  #********
  
  
  Good Morning,
  
  Unfortunately, we are unable to provide details of an appeal decision beyond what is included in the appeal response. We recommend checking the e-mail address associated with the account, including junk and spam folders, for communication regarding the appeal decision.

  Thank you for your understanding.
  
  Sincerely,
  
  Affinity Apps
  
  

  
  

  Customer Answer

  Date: 12/06/2024

  I am rejecting this response because:   
  I am simply being told I violated the guidelines when In ALL honesty I did NOT even remotely violate any of Upwards guidelines to the best of my knowledge. I am a person of integrity and honesty and would never do that. 
  Just being banned without any explanation as to what I did (when I know I did nothing) is completely wrong and unfair and very poor business! I paid $71.99 for this service for 6 months and 3 weeks in I am banned without any explanation as to what I did and now banned forever. 
  Do I not deserve to be informed of what I did? Because I wholeheartedly believe this is an error on Upwards part! I would never be filing a complaint if I in any way believed I did something that justified me being banned.

  thank you for your consideration 

   

   

   

  
  

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15th,2024. I cancelled the auto renew of my membership with *** which was due to end on December 1st. After cancelling the auto renew I lost access to the elite status I had and was unable to access. I reached out to Blk and for over a month I was told it was been looked at by a developer. They never got my access back to me nor issued a refund as I requested since they clearly wasnt able to give me my access back. I would like a refund.

  Business Response

  Date: 11/25/2024

  Affinity Apps, LLC
  PO Box 25458
  ****************
  November 25, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, Lisa  #********
  
  Good Morning,
  

  Our records show that this subscription was purchased through ****** Play. Unfortunately, we do not have access to ******'s external billing system. are unable to assist with cancellation or refund requests in this case. Instead, we recommend contacting ****** directly at the following link: ****************************************************.

  We apologize for any inconvenience.
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 12/01/2024

  I am rejecting this response because:   I have contacted ****** and was advised to contact the *** Blk

   

  Business Response

  Date: 12/02/2024

  Affinity Apps, LLC
  PO Box 25458
  ****************
  December 2, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, Lisa  #********
  
  Good Morning,
  

  Thank you for the response.

  As explained in our previous reply, Affinity Apps does not have access to any user's ****** Play account or ****** Play's external billing system, and we are unable to refund, cancel, or otherwise modify subscriptions made through ****** Play. We apologize for any inconvenience.

  We recommend contacting ****** directly at the following link: ****************************************************.
  
  Sincerely,
  
  Affinity Apps

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was setting up my account. I used my phone number to set it up. I never got farther than that. The app crashed and when I tried to continue it would not let me. I contacted support and was told I was banned for breaking community guidelines or terms of service. I never saw the site. I never got past the initial step in setting up an account.

  Business Response

  Date: 11/08/2024

  Affinity Apps, LLC
  PO Box 25458
  ****************
  November 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******* , Melissa  #********
  
  Good Morning,
  

  Please be advised that services within the *********** family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration.

  In order to correctly direct ******* to the correct appeal process, we ask that this concern be updated with the specific issue this concern pertains to 

  Sincerely,

  Affinity Apps

  
  

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   

  I went through Upwards customer service and then appeals link. I was told the decision was final no reason was given and again, I was not able to go past the confirmation code verification.
  

  Business Response

  Date: 11/08/2024

  Affinity Apps, LLC
  PO Box 25458
  ****************
  November 8, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******* , Melissa  #********
  
  Good Morning,
  
  Unfortunately, if the appeal request has been denied, the account will not be eligible for reinstatement.

  Thank you for your understanding. 

  Sincerely,

  
  Affinity Apps

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:

  Because it was a technical issue not a violation on my part of any kind. The app crashing should not through random bans. I added my phone number and verified with the given code and the app crashed. Then I was not able to login in after that.