Complaints

This profile includes complaints for The Vortech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Vortech

  539 W Commerce St # 1789 Dallas, TX 75208-1953

• 

  The Vortech

  539 W. Commerce #1789 Dallas, TX 75208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased heated socks and gloves from ***************************** on 12/24/2024 for $88.18. 1. The gloves did not hold any heat. The area that heated temporarily was a small part of the palm - none of the fingers. Their advertisement claims that conductive threads cover the entire palm and three fingertips. Customer support stated Regarding the gloves, you're right that the heating is limited to the palms; we switched to a new manufacturer to improve overall quality and effectiveness. Unfortunately, the new design doesn't heat the fingertips as described before." 2. The socks came with no batteries and no charge cord. I filed a complaint with ****** and received a promise of $65 and the batteries. The socks left a red line on my feet that was sore. I was told to download an app (Email #4) to change the heat settings but no information about the app. I contacted customer support again and was told the socks actually do not have that ability. Their advertisement states 3 temperature settings- up to 120 F/ 48 C. As we had at this point exchanged 11 emails with no resolutions and unable to use either product, I asked for a refund for the remainder of the cost of $23.18. This email was sent on 03/12/2025. There has been no response.I feel there has been extensive misrepresentation of their products and I only received their full attention when I put in a complaint with ******. ****** closed the complaint as the process went on too long. I am contacting you for your help with the remaining refund of $23.18. Please note their website still claims the following misrepresentations even though their customer support said they are not true:For the gloves - Unleash the cutting-edge technology woven into these gloves, where conductive threads cover the entire palm and three fingertips.For the socks - 3 temperature settings- up to 120 F/ 48 C13 customer service emails attached with much more information.

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this purchase 10/30/2024 Product Purchased Claims: Our GPS Cat and dog Collar is special designed to ensure the safety of your pet. You can see all the updates and know where he is. GPS satellite positioning + AGPS auxiliary positioning + LBS base station positioning. It has real-time location tracking and historical tracking system. It has various work modes; rapid positioning, standard positioning and save electricity ************** Suscription needed: Unlike other trackers, our gps pet collar does not require a subscription.Paid $59.92 via ****** with shipping. Received Product 11/10/2024. Unboxed. Read Manual and attempted to access the *** as instructed via ** multiple times without success.Emailed their support on November 10th and was told they were outside of working hrs but someone would reach out within 24 hours. Requested further description of issue as well as picture of issue-which I did. I did not have an email within 24 hours so I emailed the support email directly on the 12th. The 13th I was emailed back and given the instructions again for the product in a PDF and the ** attempted a different address but the result was the same, it would not load or work. I again provided documentation and each time asked how to return for a refund. She was responsive but I was only offered to be re-shipped the same order or a refund in store credit. Even suggested trying two other apps that MAY work with their product on ****** play. Making it clear they know the product they are selling does NOT work as advertised and have no intention of refunding my payment.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two 32 terabite external SSD portable hard drives.I took them to Best Buy to transfer my computer data.When I used it on my computer it showed 32terbite in the properties.However it only handled less than 1 terabite of information.The SSD hard drives are counterfeit.I have emailed the company from many different emails.Even one asking for business to see if they would bite.3 weeks and no reply.Are they out of business?Why are they still taking orders?I want to return the items and I want my money back They should be shut down if they are only running a scam operation.Thank you

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a portable speaker on 3/29 and the website said it would arrive by 4/4. It didnt arrive until 4/17. By that time I had to get a different speaker in time for my daughters birthday.The item is unopened, in its original packaging and Vortech is refusing to facilitate a return/refund. They are claiming that it arrived within their stated timeframe which is false. They cite a fine-print policy stating packages can take up to 30 days to arrive.But the bottom line is that I was told it would arrive on 4/4, and because it was over two weeks late, I was unable to use it.

  Business Response

  Date: 05/04/2023

  Hi ****,
  
  I hope you are having a great day! I will be helping you today!
  
  We have worked with our technical support team who manage the functioning of the stores. We have worked with the Manager regarding this case and we have checked on our website everything regarding shipping times. We can tell you for sure that we never promise our customers to deliver an order within a time frame we know we can't do. The only policy we have is the one that says our items can arrive within 21 business days. The order arrived in 18 days, so it was delivered on time.

  Nevertheless, we understand the frustation you can feel for this misunderstanding. We really want to help you, so we can offer you an awesome solution which is that you can keep the item with you and we can provide to you with a 60% refund, so that you can enjoy the item for a very low price that nobody else can do. We want to avoid you the process of returning the item and at the end, don't have anything. We prefer to give you the item for a very low price, just because of the fact we want you to be satisfied. 

  We hope this solution to be very useful for you. We really hope you can enjoy your item and that you feel happy for this solution.
  
  Thank you so much,
  Sincerely,
  Customer *********************identifyelement="499">VorTech

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 3/20. I order the electric head lice treatment comb. I finally received the machine April 1st. I charged it overnight and never turned on or worked. The only way the contact the company was to fill out contact form on their website but I have not received a reply back or received that they got the message.

  Business Response

  Date: 04/12/2023

  I hope this email finds you well! 
  
  We are truly sorry to hear that your device arrived in a broken condition, and we would like to make things right. We understand how frustrating your situation can be, and we'd like to help you get a working device as soon as possible!
  
  We'd like to send you a suitable replacement that's in excellent condition and quality. We'll cover all expenses. You don't need to worry about that! You won't even have to return the broken device. You are guaranteed a working Electric Lice Comb, and we won't let you down!
  
  To make sure we get everything right this time, we'd appreciate it if you could send us a short video (no more than 10MB) that shows what's wrong with the product. The video should clearly show that the device is connected and that it's not working. This will help us understand the problem better, and we can make sure to prevent this issue from happening again in the future, both for you and other customers.
  
  We understand you've been inconvenienced and want to make things right for you! Please don't hesitate to send us the video at your earliest convenience, and we'll take care of the rest. We value you as a customer and are committed to providing you with the best service possible.
  
  Thank you for your time, and we look forward to hearing from you soon!
  
  Best wishes,
  Customer Care Team
  **********************

  Customer Answer

  Date: 04/12/2023

  The company asked me to take short video of the product. The product in plugged in and was charging overnight then pressed power button and does not turn on. I could not take any longer video to be able to upload for video size capability 

  Customer Answer

  Date: 04/14/2023

  I am rejecting this response because:   The company asked me to take short video of the product. The product in plugged in and was charging overnight then pressed power button and does not turn on. I could not take any longer video to be able to upload for video size capability 

  Business Response

  Date: 04/19/2023

  Hello, dear customer,

  We appreciate your response and we really want to help you on solving this issue. As we explained, we really want to help you and we decided to solve the issue with your order as soon as possible. For solving the issue, we need to have the proofs that the machine is damaged. Trust us, for us it's very important to have a video so we can see exactly what's the issue with the device, and for our Warehouse and Product Team to analyze the quality of the item so we can take action and prevent future problems. Also we need this, so we can check exactly what happened with the device you receive, so in that way we can help you solving this issue giving you a solution for this order.

  Once more, let me apologize for all the problems we have caused you and we are going to be waiting for your response to help you as fast as we can.

  Thank you so much,

  Sincerely

  Vortech Customer Support Team

   

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an Alpha Stim device on the website (CES Device - *****. Received the device and tested it. The device had a severe adverse effect on me - it made me feel dizzy, nauseous, lead to pain and redness where attached (ears), and gave me a metallic taste in my throat. I alerted VorTech support to it right away and asked for information how to return the product. I was asked to sent a picture of the device, which I did promptly. Since then I have received sporadic communication that they are "working on a solution." I have not been able to return the product which is clearly not working and potentially dangerous for my health, have not been given information that/how I will be reimbursed. I am concerned that this company is a scam that drop ships subpar products from ***** (the instruction manual was created using ****** translate and is full of errors). I want to return this device and be reimbursed.

  Business Response

  Date: 02/06/2023

  Hello,
  
  We genuinely apologize for the inconveniences caused. We have already forwarded your feedback to our product team so they can review and analyse the experience you had with the product to prevent this from happening in the future, thank you for sharing this information with us.
  
  Regarding your order, we are sorry if the process took a longer than expected, but we checked our system and we see that a return of the product has already been arranged and we received the information you provided us to continue with the process. Our customer support team will keep a close eye on the case and keep in contact with you during the whole process.
  
  Thank you for your patience and understanding,
  
  Kind regards
  

  Customer Answer

  Date: 02/22/2023

  The business provided an address in ***** to return the product to. This was not listed in their return policies. US Customs has returned the package TWICE despite **** helping to make sure that all forms etc. were filled in correctly. This product (perhaps it is classified as a medical device) cannot be shipped back, therefore, it is not possible to return it. The business needs to provide an address that is actually possible to ship to. This is an unbelievable hassle. I am now stuck with a product that caused me dizziness, a metallic taste in the mouth, and other intolerable side effects without the ability to get reimbursed. This is not acceptable.