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Business Profile

Online Retailer

Western Trinity Ranch Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Western Trinity Ranch Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Trinity Ranch Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/30/24, I ordered a purse and a set of earrings from the website ******************************. Once the order was completed, I got quick notification that a shipping label was created for **** After trying to track the package and not having any tracking information, I sent an email to their support email address in which I received a very unprofessional reply at 1am. This was the first red flag. I continued to check on the status of the package and no change so I sent another email and received another unprofessional email which I will include as a photo. They stated that it had been sent to *** and that it was probably in their warehouse. I asked for my order to be canceled and refunded in which I received an ok. I have not received any refund and Im searching in my inbox, these emails of our correspondence have disappeared. I did not delete them.Luckily I have screenshots of most Of our correspondence. I am now getting emails from the business asking for me to review the product.I used ****** to purchase the items and on the statement it reads like payment was sent to Montana west which is not where I ordered the items from. In looking at the business ******** page, the page was created in ******I spent approximately $85 on the products they are using to scam people.

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This order was placed December ******* on December 18, 2024 I was notified payment was received and order *******, was on its way with tracking #**********************. This number has never reached **** and I have not received my order. I have emailed them twice with no response and called the phone number today (01-06-2025) I am caller #** with a 126 minute wait. I noticed ****** sent payment to Western TrinityRanch *** for $28.88 for a Montana West Aztec Canvas Tote Bag Black.I have also filed a dispute with ****** and they are addressing the issue.

      Customer Answer

      Date: 02/05/2025

      ****** was able to get me reimbursed for the order placed but NEVER sent or responded to my emails or messages.

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased on 12/6. Got 2 tracking numbers that never moved. Contacted them once and they gave me a second tracking number after the first never moved. Then the second never moved. I contacted them again and they finally told me they have no stock of the wallet. Have yet to refund me.

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two items and returned them. They gave me credit for only one. When I asked, they said they would have to look into it. I have been emailing them for months now. ( started return on Sept 9th) Finally, with no response to my requested return, they stopped responding to my emails, and I haven't received a refund.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This item was not as expected. Needs to be returned.

    • Initial Complaint

      Date:10/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 2, 2024 I received my order from Montana West. Oct 8, 2024 I received my order from Cowgirl ******* the ad it states that when you purchase a mystery box you will get a $20 gift coupon for your next purchase - essentially making it FREE!I didn't get the coupon until after contacting them and letting them know I didn't receive the $20 gift coupon. I did get it the next day. When reading the coupon, it states, As a token of our gratitude, We've included a BONUS GIFT just for you, along with a special coupon code: MYSTERY20 for $20 off your next order over $100.Nothing on the advertisement said you can only use it when your next order is over $100. Oct 4, 2024 I sent an email about this $20 coupon, that can only be used on $100 or more. I said that it wasn't advertised that the $20 coupon could only be used if i spend over $100 on my next order. And that I want the $20 coupon that was in the ad that has no stipulations. And the coupon from Cowgirl Wear is the same thing. It can only be used on a purchase of $100 or more. Plus they both have the same code.The amount of the 2 different orders is $58.87. Montana West order was $27.90, and Cowgirl Wear was $30.97

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from company cowgirlwear.com Item obtained was not as pictured. Product is not of quality of wrangler. It was shipped from *****. Appears to be knockoff and had a bag that came in clue and mid matched shoulder strap in bright pink

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a purse and a wallet. My **** was charged $79.98. My order # is *********. I never received the product. They don't answer the phone and don't respond to my emails. I want a refund or what I paid for.

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two products from the company website, and only received one. After emailing the company stating that I did not receive the other item, I was told they had sent the item in another color, as they no longer had the color I desired in stock. I never agreed to the color change, and desired a refund. I was then told that I would have to wait for the product to arrive at my house and return it to receive a refund. I was never given a tracking number for the product that was apparently sent, never told when I would receive the item or anything. It has been two weeks since being told this and I have now emailed the company twice, with no response. I have still not received the item that I never agreed to have sent, or a refund for the missing product. I now feel that the company has ripped me off, keeping my money and not issuing me my refund. I have attached a photo of all of the items that I received in the package that arrived at my house. It contains only the travel pouch, but no travel bag, which is much larger.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place order on 10/2 for total of ****** for two purses, due to deliver with **** business days. All tracking info is in Chinese and not up to date, when contacting the company they say they cant help me. I asked for a refund and they told me no because it was in process but there is no tracking info to provide that info.

    Western Trinity Ranch Inc. is NOT a BBB Accredited Business.

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