Complaints

This profile includes complaints for BuddyLove Clothing Label's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BuddyLove Clothing Label has 2 locations, listed below.

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  BuddyLove Clothing Label

  2258 Vantage St Dallas, TX 75207

• 

  BuddyLove Clothing Label

  2050 N Stemmons Fwy # 15020 Dallas, TX 75207-3206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a romper from ******************* through their website. It stated that because it was a full price item, it was available for refund. The sizing did not work for me once I received it and tried it on, so I followed their instructions and went to their return portal to process a return. The portal Only gave me option for store credit, which I did not want. I reached out via email and heard nothing back. I shipped the item back because I didnt want too much time to pass and then not accept the return. I wrote on the return slip that I wanted a refund and had emailed them regarding this but havent heard back. Yesterday, I received an email with a gift card. I immediately sent an email explaining the situation and received a response today that the item was only available for store credit, which is not what it said when I purchased it.Very deceptive company

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ** dress for my daughters birthday party for $129.08. It was huge. I contacted **************** and asked for an exchange for another **, because it must of been labeled incorrectly as I wear a medium and it fit me. ******* I dealt with was very kind to help me considering I was in a time crunch to get the dress exchanged before my daughters birthday party. I returned the original dress and tracked to make sure it was received at the warehouse. The ** they sent me as a replacement had no tags on it and it had a broken clasp. My only option was to get a store credit for $5.98 if I returned the dress. I wouldve been better off keeping the original dress and having it altered then to receive a used dressed with a broken clasp.

  Customer Answer

  Date: 08/22/2023

  The company has issued a full refund and I would like to withdraw my complaint. Thank you so much for your help. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pieces of clothing in June. They arrived and I tried them on. I did not like the way they fit. I kept the tags still on. These were full prices items eligible for refund. I sent them back and it has been over 20 days since the business received my return. I emailed them and they told me they refund would be issued by 7/30. There is still no refund.

  Business Response

  Date: 09/05/2023

  BuddyLove followed the stated timeline in our policy of 14 business days that can be found on our website and all customers are given this information when the return request is made. The return package tracking number stated it was delivered by July 11th, 2023. BuddyLove processed the refund by July 31st, 2023 which is the 14th business day from the delivery date. Our customer support team also stated to the customer that it was to be processed on 7/31/23 and not on 7/30/23 as that was not a business day.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on shop ******************* website for pickup at the ****** location. I had never ordered from this company before but saw several dresses I wanted to order and try out so I placed my order for pickup because delivery/shipping was super expensive. On the order page after I placed my order it said a thank you and told me my order number and said that I would get information regarding pickup. I never heard from ******************* about my pickup order after a few days so I reached out to their customer service phone line at the ****** warehouse that showed up on ******* It rang but no one picked up so I left a voicemail. I never heard back from them after a week so I reached out again, this time via email. I asked to cancel the order on the email because I was disappointed in the company and at this point it had been a couple weeks. Unfortunately, it took a few days to get a response and the response I got was unsettling. The customer service person said that the order was picked up on March 1st so they could not refund me. I then responded immediately letting them know I had NOT picked up the order nor had anyone I know. I asked them to provide me with the name and video surveillance of who picked up and when exactly. They never responded so it leaves me feeling very upset and frustrated. To me it seems sketchy and like they either are lying about my order being picked up or that they are trying to cover up THEIR mistake of giving the order away to someone else. They should have checked ID and matched it to the order name and/or order number. Supposedly it was picked up march 1st--they never gave me a time or further details, however, March 1st was a Wednesday and I am a teacher so I know have proof that I was at work on that day and came home afterwards not leaving the house so I have proof from my work and my house ring doorbell to show I did not pick up. I am trying to seek a refund from this business for my total of $403.93 since I never got my order.

  Business Response

  Date: 04/03/2023

  To whom it may concern, I have reviewed the emails from my customer service team and ****************** was responded to within 8hrs of her emailing our customer service team. Our second response saying that it had not been picked up and we were incorrect was within 57 min of her responding. Her refund request was emailed over at 4:13pm - our office hours are from 9:30am-4:30pm daily. The refund was issued at 9:35am the next morning as we did not see the email before we left on March 16th. 

  Here is a link to our websites customer service page *********************************************. We do not have a phone number listed here or on ******* Photo attached. 

  I am happy to send additional time stamps or information as needed. 

  ***********************

  VP of Operations

  ************