Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have talked to customer service and three different times explaining the problem with mice dropping on my front and rear porch each time no result has been resolved and time they return calls to pay for service that have not been fixed

  

  Business Response

  Date: 04/15/2025

  Dear BBB,

  Please transfer this to the Ecoshield Pest Solutions Fort worth business page. As this is not a Dallas tx customer. thank you

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2024 ******* ***** from Ecoshield Pest Solutions Dallas came to our home and asked to spray around our boat dock and home for pest. We were very happy with our current provider but after two visits of being asked, "just give us a try." We finally decided to give Ecoshield a try, after 4 services and the last two we weren't there to scrub the sticky residue off the boat cover and patio furniture. Ecoshields Pest Solution left a chemical residue that we have been unsuccessful in removing. We called to cancel as we gave it a try 4 times and were unhappy with results. We nicely explained the situation and how not only do we have bugs everywhere still but now have to replace our boat cover and hire out a power wash cleaning service. They demanded that we still pay for a future service that WAS NOT and HAS NOT been provided. We nicely explained and reexplained 7 times by phone, and text and the now have sent a note that they will turn us over to a credit agency. Once again we have paid for ALL SERVICES Ecoshield provided. We feel harassed and absolutely owe nothing to EcoShield. We expect Ecoshield Pest Solutions to provide us written notice that they will release us from their harassment and we have a zero balance since we owe for no other services, and we in return will pay for the damage they caused to our property.

  Customer Answer

  Date: 02/06/2025

  Information provided will show evidence of Cancellation Requested by ***** ********* on 12/4/24 to Ecoshield Pest Solutions-Dallas.  I also attached all balance due invoices and prove they are sending to a third party creditor. They are trying to charge us $216.50 for services NOT provided. We would like Ecoshields Pest Solutions to immediately stop the harassment and immediately remove the $216.50 charge.

  Thank you, ***** *********

  Customer Answer

  Date: 02/10/2025

  Hi there,

  I sent documentation and only got a response back to send documentation.  I am confused by this process and not sure what else I have to send you.  After reading through the complaints against EcoShield Pest -Dallas there's definitely a pattern of their business practices and not sure how they have an A rating? What else can I possibly send you and have you reached out to Ecoshield yet because I don't see their response.  We are very confused if you will help us?  Please advise.  Thank you, ***** *********

  Customer Answer

  Date: 02/19/2025

  Hi there,

  I called and spoke with *** last week and he acknowledged an issue and said he would get back with me. As of today I have not heard back.  Please advise.

  Thank you, ***** *********

   

  2/19/25 at 1:42 pm

  Customer Answer

  Date: 02/27/2025

  As of today, Feb. 27, 2025 I contacted *** again at BBB office and was told that Ecoshields of Dallas has not answered BBB request and another attempt will be sent tomorrow which gives them another 5 days to respond.  I have never gone through this process, but it does seem to be taking a very long time to resolve.  Meanwhile, I continue to get notices form Ecoshield and threats.  Please advise as the last 3 responses I have sent have gone completely unanswered.  Thank you in advance for your assistance. ***** *********

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been happy with the services in which I have made contact with them on several occasions. I have been willing to give them several chances, but now they are saying that they cannot put my account on hold anymore. I do just wish to cancel, but they are telling me that I electronically signed an agreement to a 2 year contract. I did agree to bimonthly but never did agree to 2 years. I felt I was mislead. They told me that I opened the email but that does not mean that I gave my consent. They have tried to lower the price and my agreement, but I do not want to start services back until late February and they told me that was not an option and to cancel I owe them $400.

  

  Business Response

  Date: 01/16/2025

  Dear ***** and *****,

  Thank you for your feedback and for allowing us the opportunity to address your concerns. We understand your frustration and appreciate the chance to clarify the details of your agreement with us.
  
  When you signed up for our services, you entered into a bi-monthly service agreement, which was confirmed through our 2-step verification process. This included responding "yes" to our text confirmation, which reiterates the terms and conditions of the service plan. This step ensures that our customers fully understand the commitment prior to initiating services.
  
  Additionally, we have worked to accommodate your needs by providing two price reductions. Unfortunately, further postponement of your services is not an option, as maintaining the bi-monthly schedule is essential to the effectiveness of the plan you agreed to.
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/16/2025

  This was a transaction that took place over the phone and I NEVER was told by Christian (their representative) that this was a 2 year agreement.. I was told it was a bi-monthlly agreement.  If these people back their products so well, then why or why are they making people who are not happy with their services pay a fee.  They came out to my house 2x that I paid in full for which was over $400 and then had to come out several times in-between because they did not control the insects.  I had 2x when they told me that they had to reschedule last minute and then one of those time someone showed up anyway without warning.  I literally had 1000's of crickets on my back, front, side porches everyday and I could not stand that.  When asked why that was I was told that it was because they sprayed the lawn and they were coming up to my house to die.  Really?  I have paid for not having insects dead or alive.  They reach out via text/email messages constantly and when you respond they don't reply but keep on sending the mass texts/emails.  I had an agreement with ********* that I could postpone the service (because needing to get the stuff off the yard for all the dead crickets) until February and now they are saying that I could not postpone my service that long.  I NEVER got anything in writing or email that stated that either.  They just make stuff up as they go along.  And finally they stuff that they spray inside my home has turned my caulk underneath my cabinets yellow and unsightly.  I have this all over my house. The attachments that I added were a picture of one my baseboards that is now stained yellow.  A schedule that states my next visit is March 2025 and the last one is the agreement that has no signature on it at all.  
  

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   

  This was a transaction that took place over the phone and I NEVER was told by ********* (their representative) that this was a 2 year agreement.. I was told it was a bi-monthlly agreement.  If these people back their products so well, then why or why are they making people who are not happy with their services pay a fee.  They came out to my house 2x that I paid in full for which was over $400 and then had to come out several times in-between because they did not control the insects.  I had 2x when they told me that they had to reschedule last minute and then one of those time someone showed up anyway without warning.  I literally had 1000's of crickets on my back, front, side porches everyday and I could not stand that.  When asked why that was I was told that it was because they sprayed the lawn and they were coming up to my house to die.  Really?  I have paid for not having insects dead or alive.  They reach out via text/email messages constantly and when you respond they don't reply but keep on sending the mass texts/emails.  I had an agreement with ********* that I could postpone the service (because needing to get the stuff off the yard for all the dead crickets) until February and now they are saying that I could not postpone my service that long.  I NEVER got anything in writing or email that stated that either.  They just make stuff up as they go along.  And finally they stuff that they spray inside my home has turned my caulk underneath my cabinets yellow and unsightly.  I have this all over my house. The attachments that I added were a picture of one my baseboards that is now stained yellow.  A schedule that states my next visit is March 2025 and the last one is the agreement that has no signature on it at all.  

  

  Business Response

  Date: 02/09/2025

  Dear *****,

  We appreciate you taking the time to share your concerns. Customer satisfaction is important to us, and we want to ensure a resolution that works for you.
  
  As a courtesy, we will be waiving the Annual Commitment Discount Payback, and your account is now closed. You will not be responsible for any further payments.
  

  Customer Answer

  Date: 02/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, we have not been "under contract" with Ecoshield for approximately 1 full year and have told them at least 5 times that we would contact them when we wanted to schedule the next pest control ********** late September, we received an email that Ecoshield completed full pest control service at our home and that we owed the full $ amount for said service. It turns out that my wife and I both were home that day and we had no idea an Ecoshield tech was ever here. First, the tech never knocked on our door or rang the doorbell to inform us of their intent, which they are supposed to do and have done every other service visit. I don't dispute the tech may have completed service in the front of our house, but that accounts for roughly 20% of the total outside area and doesn't include the inside of our home. They stated that the "full service" was completed but I was outback pressure washing the majority of the day and never encountered an Ecoshield employee. I also locked both gates that very morning when moving pressure washing equipment around to the back ******* wife called Ecoshield the next day to dispute and was told by the customer service *** that we did owe the full amount despite not getting the full service. We were told that a manager would return our call but this never happened. We spoke to them again last week regarding the same incident and again were told that a manager would return our call, which didn't happen, and there have been other calls in October/November with similar results. The customer service ***s on each phone call said they would have a manager call us back to discuss the erroneous charge. We received a notice this morning that we now owe $97.43 to a collection agency. This is unacceptable and needs to be rectified immediately and removed from our credit history.

  

  Business Response

  Date: 12/26/2024

  Dear *******,

  Thank you for reaching out and providing detailed information about your experience. We sincerely apologize for any inconvenience or frustration this situation has caused.
  
  After reviewing your account, we have decided to waive the balance in full and have closed your account. Additionally, we will ensure that no further action is taken regarding this matter, and any collection efforts related to this balance will be promptly discontinued.

  If you have any further questions or require confirmation of the account status, please do not hesitate to contact us. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve the matter.

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield ********* solutions representative came onto our property which is Posted as "No Trespassing" and "No soliciting" . violators will be prosecuted. This is because my husband and I are elderly and are afraid since our house is very far down a long driveway to the public access road. When the Representative got out he was very high pressure and we ended up signing a contract with this company. This guy, **** *****, told us we would be able to cancel without a cancellation fee as long as we kept the services for 3 months. The services were horrible. We still had bees, ants, flies the whole 3 months. They always said they will come Treat again. But the Bugs were still there after every treatment. They came to treat in September, there was no call ahead or notice, so the guy showed up and said he was afraid of the dogs. The dogs have been there every time. However, they said they were able to spray around the house????? When, I called to cancel the service, I was charged $150 for cancellation; even told by the salesperson, there would be no fee for cancelling the service after 3 treatments. False representation by the representation. My issue is the representative violated my right to privacy since the is a Clear "NO TRESPASSING" AND " NO SOLICATING" signs posted, so as an elderly person, I will not be harassed and scared of strangers; and tricked into signing a contract of which the representative tells lies about the contract.

  

  Business Response

  Date: 11/04/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/05/2024

  I have reviewed the business response and accept this resolution.   I do accept the resolution to not pay the cancel out fee (my remaining balance), since I have a recorded conversation from the salesperson stating after 3 months of paid treatment,. there would be no cancellation fee.  This was probably meaning that this sales person **** ***** would get his commission off the sale after 3 months.    

  I am not okay with the **** that the salesperson drove down a long private driveway while completely ignoring and breaking the law with a "NO TRESPASSING" sign posted.  This is a Crime and Violation  of my property rights.  This practice by this company's representatives could result in very bad consequences.  This practice needs to STOP. 

  I would like Ecoshield to receive this message about NO TRESPASSING and assure me they will not trespass on my property again.

  ***** *****
  

• Initial Complaint

  Date:09/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door-to-door ******** came on behalf of EcoShield. We explicitly told the salesman we did not want the annual service, but said we'll try one service, and if we like it, will continue. The salesperson said that it is the same contract for one year vs one session. The salesperson said there is no fee with cancellation. He handed over a cellphone with a place to sign. We paid for the first session $162. The pest control did nothing for the spiders and pests, so we called to terminate any further sessions. Now we're getting predatory emails and texts saying if we don't pay $162 they will send us to collections. No, the $162 isn't for unpaid visit but to pay for a discount no longer active now that we've cancelled. The salesman did not detail any such penalties on our original encounter, and there is no way to read the teenie script on the cell phone screen. The agreement they have customers sign has more details and larger script on details about arbitration than for the actual penalties of cancellation. BEWARE Dallas neighbors about this predatory subscription service targeting vulnerable senior citizens. Ecoshield must cease further contact/threats and absolve our account.

  

  Business Response

  Date: 10/01/2024

  Dear ******,

  We appreciate you bringing this matter to our attention and allowing us the opportunity to review your account. We have waived the balance of $162.38 as an act of goodwill.
  Our records reflect that our sales representative reviewed the agreement with you prior to service, and we received your signature electronically. While our service agreements do include an annual commitment discount, we understand there may have been some confusion regarding its terms. We strive to provide clear and transparent communication during all stages of service.
  If you have any further questions or concerns, please dont hesitate to reach out. Thank you for your feedback, which we will use to improve our processes.

  Customer Answer

  Date: 10/04/2024

  I am rejecting this response because: The solution is incomplete. I appreciate EcoShield acknowledging the lack of clarity regarding cancellation penalties and hope they will strive to avoid ensnarement of other vulnerable senior citizens in the future of their business practice . In addition to the waived outstanding balance, I request some letter/email/communication detailing how there will be NO bill sent to collections to threaten damage a credit score I've worked 70+ years to maintain. The reparations proposed by EcoShield through the BBB is contrary to the private email they have sent to me on the very same day in which they've said the balance is automatically sent to 3rd party collections in four days. Please provide closure to this matter ensuring that collections has not been involved in addition to the waived outstanding balance.

  

  Business Response

  Date: 10/04/2024

  Hi ******, 
  
  Thank you for reaching back out with this information. I just sent you an email back regarding your ****** review assuring you that this fee is no longer in collections and the balance is zero on your account. If there is anything else we can do for you, please let us know. 
  
  Best, 

  Customer Answer

  Date: 10/04/2024

  I have reviewed the business response and accept this resolution. If the only thing posted to the BBB website for EcoShield is this final resolution then here's the story in completion. A door-to-door salesman came on behalf of EcoShield. We explicitly told the salesman we did not want the annual service, but said we'll try one service, and if we like it, will continue. The salesperson said that it is the same contract for one year vs one session. The salesperson said there is no fee with cancellation. He handed over a cellphone with a place to sign. We paid for the first session $162. The pest control did nothing for the spiders and pests, so we called to terminate any further sessions. Now we're getting predatory emails and texts saying if we don't pay $162 they will send us to collections. No, the $162 isn't for unpaid visit but to pay for a discount no longer active now that we've cancelled. The salesman did not detail any such penalties on our original encounter, and there is no way to read the teenie script on the cell phone screen. The agreement they have customers sign has more details and larger script on details about arbitration than for the actual penalties of cancellation. BEWARE Dallas neighbors about this predatory subscription service targeting vulnerable senior citizens. Ecoshield must cease further contact/threats and absolve our account.-> ******************** response to this complaint was to waive the outstanding balance $162 and close our account (accepted). Our hour long conversations to multiple levels of management was insufficient to get this matter settled appropriately. 

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a pest company who offers 100% guarantee and yet despite my dissatisfaction will not cancel the contract.

  

  Business Response

  Date: 09/19/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/15/24 after solicited by door to door sales representative I signed a contract for bimonthly services with Ecoshield Pest Solutions. First service performed that day. Was billed $175.00 + tax on 6/17/24. Second service as per contract ( Your first two billable services (Egg Cycle) must be within ***** days of each other in order to break the Egg Cycle.) was to occur mid to late July. Technician arrived on 7/5/24. I was out of town. My husband after telling tech it was too soon after first service was told only I could change date of service. Service performed; was billed $175.00 + tax on 7/5/24. The ants for which I agreed to employ the company have multiplied. I called today, 8/30/24 to cancel contract. Did not ask for refund of services provided but did ask that I not be billed for $150.00 + tax ( savings for annual enrollment) as provisions explicitly stated in contract were not followed. My credit card was charged $150.00 + tax within minutes of ending the phone call.

  

  Business Response

  Date: 09/16/2024

  Dear *****,

  Thank you for sharing your experience. Our records show that the $150 charge for the annual commitment discount payback was not processed on your credit card; rather, it was added to your account balance as unpaid. If you have any documentation, such as a bank statement indicating otherwise, we are happy to review it and address any discrepancies.

  As an act of goodwill, we have waived the $150 balance on the account. We will await to hear back from you regarding the claim you made.

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECOSHIELD promised at anytime if I was dissatisfied with their service I could cancel. I used them for two years and then when they came out on the last visit I noticed a lot of dead grass around by beds. I looked back and could see ECOSHIELD spraying in those exact areas. I canceled them. Then they send me an email for $433.00 cancelation fee. Wait I have been with you for over the year contract and now because you killed my grass you are going to try and make me stay by a huge cancelation fee?

  

  Business Response

  Date: 09/08/2024

  Dear ********,

  Thank you for bringing your concerns to our attention. After reviewing your account with our general manager, we can confirm that none of the products used during your last service on March 29, 2024, would cause damage to your grass.
  
  As for the cancellation, it appears the balance in question relates to the annual commitment discount payback for canceling the Bi-monthly agreement prematurely.

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the $150.00 charge on my Ecoshield Pest Solutions account (#********* and the related account with A.R.M Solutions, **** (#*********).When I initially signed up for the service, I was offered a $150.00 discount at the point of sale. However, there was no verbal disclosure that I would be required to repay this discount if I discontinued the services. The salesperson provided only a brief overview of the purchase agreement and hurriedly directed me to "sign here," without clarifying this crucial condition. I was only informed of this condition after the point of sale.The service I received was unsatisfactory, with several attempts to rectify the issues falling short of my expectations. Furthermore, my experience when trying to cancel the service was extremely frustrating. The call with Ecoshield was particularly difficult, as I encountered a demanding and unwilling attitude to process my cancellation request.Given these circumstances, I do not believe the $150.00 charge is justified. I respectfully request its removal from my account and that no further collection actions be pursued. As a consumer, I believe I have the right to be fully informed of all terms and conditions before entering into an agreement. The lack of clear communication regarding the repayment of the discount constitutes a significant oversight. Additionally, the quality and follow-up of the agreed service were inferior and unsatisfactory.

  

  Business Response

  Date: 07/31/2024

  Dear Better Business Bureau,

  We would like to clarify that consumer signed the service agreement and subsequently confirmed their understanding of the terms through our two-step verification process. This process includes a text message that outlines key agreement details, including the stipulation that the annual discount would need to be repaid if the service is canceled prematurely. The customer responded "yes," confirming their understanding and acceptance of these terms.

  Attached you will find the documentation that supports our claims.

   

  Customer Answer

  Date: 08/01/2024

  I am rejecting this response because:   Once again as I explained in the dialogue of my dispute that the sales person at point of sale in my back yard with the sun shining over his very small tablet to process this transaction hurriedly cohered me to click 'yes" to agree to line items using the explanation that this was required to process my credit card, conveniently leaving out subtle details such as paying back a discounted rate for quitting their service.  Really, what company does this, other than a company that is engaging a scam such as this.

  

  Business Response

  Date: 08/08/2024

  Dear BBB,

  After thorough review of the account findings, all sign up procedures were properly documented and confirmed by the customer. The $150 annual commitment discount payback for canceling the agreement prematurely is valid. The customer had their ***** right period honored with no concerns brought to our attention within this period. They received a copy of their agreement within minutes of signing up and confirming that they understood via our 2-step verification process.

  Customer Answer

  Date: 08/09/2024

  I am rejecting this response yet again because:   Clearly this company does not know how to really read into my complaint; and yes, they have alll the necessary documents to back up their scam to coerce seniors into their scam at point of sale like myself to buy-in to a "discount" and quick "just sign here."  The documents they show with a signature is the very scam I am complaining about. Also, let me make it clear again the this company did not perform all of those services they claim was agreed to and didn't complete the work order after several attempts to get someone with half a brain that knows what they are doing to resolve the problems.   If this company continues to pursue this $150.00, it clearly shows they are just scammers because it is not that much money, it is the principle of the situation.  If they continue to pursue this collection, I will post all of my complaints on as many social media platforms as I can to warn others to stay away from this company.  Most companies would have simply resolved a situation like this to keep customers happy (right or wrong), but not this one. They have been ruthless, at point of sale, when trying to get work completed as ordered, and when trying to quit their service, and constant emailing me, phoning me, and now have sent me to a collection agency.  I am asking one last time to cancel this collection effort of the $150.00, which will ultimately benefit both parties in this dispute.