![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPet Love Mobile Grooming
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Business continuity over bills clients and does not have products for the some of the services they offer. Owner lies deliberately because cant build a reliable schedule.Business response
03/07/2024
This is not a customer rather a disgruntled employee that was relieved of services for breach of policy and procedures.Initial Complaint
10/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 2nd and again on August 30th I have informed Pet Love that I no longer own the dog that they kept charging my credit card for. Pet Love replied both times to the text but they continued to fraudulently charge my credit card for August, September , and October. ***** ********Business response
03/13/2023
Business Response /* (1000, 9, 2022/12/12) */ Sadly, this longtime customer gave this pet to his son who works with him. We continued to service the pet at the same location without knowledge the payee should be changed. When this was brought to our attention, we refunded the card they no longer wanted used and have yet to receive payment from the related co-worker for services requested and received at the same location we have visited for years. The client also suggested he would clear up these complaints and other very misleading slanderous attacks on social media platforms but has failed to do that either. The family has currently defaulted on $800 of service with us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.