Complaints

This profile includes complaints for Anterra Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anterra Management Corporation

  12201 Merit Dr Ste 270 Dallas, TX 75251-3113

• 

  Summerstone Apartment Homes Anterra Corporation

  2301 L Don Dodson Dr Ofc Bedford, TX 76021

• 

  Summerstone Apartment Homes Anterra Corporation

  2301 L Don Dodson Dr Ofc Bedford, TX 76021

• 

  Rock 35

  1500 S IH-35 Office Round Rock, TX 78681

• 

  Rock 35

  1500 S IH-35 Office Round Rock, TX 78681

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing agent applied a payment to my account by mistake. I noticed that my account was incorrect and I immediately informed the leasing and assistant property manager. The kept insisting that my account was correct and I was paid in full. Weeks later they realized their mistake and back billed me. I let them know that I was unhappy about the way this was handled and for over 3 months I requested to speak with a manager. I contacted the management company multiple times with no answer and I emailed the property manager multiple times over the span of 3 months with no answer. I was offered a payment plan, but I was not going to agree to a payment plan without speaking to someone. Finally I got into contact with the regional property manager and she went over all of the email correspondence and decided that the balance was still due, but she would give me a $150 credit and waive late fees. That same day, I let them know that I agree to this and would like to set up the previous payment plan option. They denied this request and offered to only split it into 2 payments instead of the 6 monthly payments previously discussed. Now, because I do not agree to this, they are refusing to take my Nov rent payment and state that they will be starting the eviction process 11/4. I have all of this proof via emails

  Business Response

  Date: 11/01/2024

  Hello.  I spoke with you on the phone.  I mentioned that the payments would be split and need to be paid in full by 12/31/2024.  You did not agree to that.  I read over the email thread that you send me.  I followed up and offered to waive any late fees and give you a $150 credit on your account (once the balance was paid), and again for the account to brought to current by EOY.  You responded a week later and mentioned that you wanted the payment plan offered 8/20/2024.  As explained, if you had agreed to that plan at the time your account would be paid off EOY.  You did not choose to sign that agreement.  We are happy to work with you, the account must be current by EOY.  I can offer you that payment arrangement again.  We want all parties satisfied.  

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! My wife and I are being heavily overcharged for a couple of items by an apartment complex we just moved out of. We lived there for 8 years, and we are being charged $525.00 to replace all the miniblinds, which should be covered under wear and tear after 8 years, and $644.15 for "Kilz" to cover up what they say is a "******** smell" in the apartment. We are trying to dispute both of these charges. We feel that miniblinds in an apartment which was occupied for 8 years ARE covered under wear and tear, and we should not have to be charged to replace them because they will be replaced anyway. That is absurd to charge someone for that. If we had lived there for 1 year, and they had to replace the miniblinds, they would not be covered under wear and tear and they would be right to charge us for their replacement. As for the "********" smell, my wife and I have not smoked in that apartment since Summerstone changed it's indoor smoking policy sometime in 2019. We smoked *exclusively* on the back patio, and were seen by numerous neighbors, the assistant manager (***** *********) and the manager herself, **** ************. In fact, the manager was actually in our apartment on another matter in late January, and didn't smell anything. If she did, she would've issued a lease violation, or at least given us some sort of warning. So, there is no ******** smell in that apartment, and it does not need a coat of Kilz. We can produce at least three people who will attest to this. Someone is being very dishonest about this matter, I feel, in order to charge us the maximum amount that they can. I would like to emphasize again, we have not smoked in that unit in a number of years, and there is no ******** smell. Therefore, we should not be charged for this. The total amount we are disputing is $1,169.15. This is highly unethical and unscrupulous to charge people for things that ARE covered under "wear and tear". Thank you so much. Regards, CA and ** ****

  Business Response

  Date: 11/13/2024

  Good afternoon,

   

  The complainant accepted responsibility for his damages and made a payment agreement with the onsite property manager, **** ************ on 10/21/24 yet he continues to reach out to you all and give us negative reviews on any platform he can. Please advise if anything further is needed from us.

  Best,

   

  ******* ******

  Regional manager ************

  Customer Answer

  Date: 11/13/2024

  I am rejecting this response because:   We had a meeting with the manager, ****, and in that meeting, she threatened to charge us even more money if we didn't accept the settlement. We were threatened with her not only doing this, but immediately turning in the debt to collection agencies, thereby destroying my my wife and my credit. We felt that under threatening conditions, duress, we had no choice but to make a payment so she would not charge us a made up amount. She had already lied about the reason she had to kilz the apartment, and lied about the mini blinds, so we knew she was very serious about finding more "damage" that she would charge us for. 

  How much would it be? Another $1000? How about $10,000? At this point, with her history of lying (and she was gaslighting us during the meeting, by the way), there was no end to what she was going to do to us if we didn't pay her $1,200. 

  I'm sure she has done this to other people, and she will continue to do this to other people as long as she can get away with this unscrupulous and toxic behavior. 

  We want to see that the initial payment is refunded and the fees are wiped out, and we want to see that she is terminated from her position as property manager of ********************* Homes. 

  Customer Answer

  Date: 11/13/2024

  One more thing I have to say in response to Summerstone's allegation, we most certainly DID NOT, I repeat DID NOT "accept responsibility". There was nothing to accept responsibility for. We simply agreed to the $1,200 UNDER DURESS. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this complex **************, called the Colony in September of 2023. The day I moved in, I noticed there to be duct tape along the base of the kitchen along underneath the cabinets and I can't see that notice that there was also painter's tape, holding up the vents in the kitchen and living room area. There were also lots of little tiny screws all over upstairs in the carpet against the wall. It's tilt this day.I do not know where they came from or why they were even there. About three months ago I did notice that my animals were starting to get sick and that I myself was starting to get sick so I investigated the apartment and notice there to be black mold in the air conditioning vent downstairs in the kitchen and in the living room area, which I took pictures of. The complex decided the best way to fix the problem was to just change out the air vent. In the kitchen and in the living room They did not replace the air duct or clean the air duct that leads to the upstairs. There's only one duct that services the entire apartment, so there is black mold still in the vents, and it is now creeped upstairs and is coming out into the bathroom and the bedroom. I have been unable to work due to illness and other troubles that have been plaguing me since January. The complex has yet to fix the black mold issue and has also filed for eviction for me to leave. And now, just recently within the last week, the kitchen has started to flood and there is about two inches of water that covers the entire kitchen floor the water is coming from the it's a cabinet that sits right above the refrigerator where the water is coming from.I don't know. Quite possibly one of the worst experiences I have ever been through with an apartment complex and I am not happy.

  Business Response

  Date: 10/09/2024

  All work orders were addressed within 24 hours of being report or sooner.   The mildew was address as soon as the resident brought it to the attention of the property and that was not until August 9, 2024.  As you can see by the pictures attached the resident keeps his unit messy, which can cause issues in health to arise.  Additionally, the resident mentioned animals in his complaint, but according to his signed lease agreement he does not have any pets in the apartment, so he is in violation of his lease.  The resident is under eviction for non-payment of rent and owe over $5,800, but the complex still addresses his work orders as he places them. 

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at *************** which is under management from the company Anterra. I put in my notice to vacate and was told in May that I would just need to pay the $2050 early termination fee and then I'd have a 30 day notice. After giving my notice I was told not only did I have to pay the termination fee, but that I would also have to pay rent for the month of June of this year- even though the agreement I signed said otherwise. I paid the rent and fee reluctantly to get it over with VS getting late fees from them.The complain now is that It has been over 30 days since I moved out and I am entitled to my security deposit. I have emailed and called and left messages. This management group is notorious for not being on property or in office to answer calls. I have received no communication back and am seeking your help. I do not have any final bills with them as my balance online states $0 owed for my unit #****. I would like my security deposit back and if at all possible - the rent I was bullied into paying with the overprices early termination fee to vacate. Thank you for your time.

  Business Response

  Date: 08/20/2024

  Dear *****,

  Thank you for your email.  We take customer satisfaction seriously.  I am glad that we were able to communicate and supply you with answers to your questions.   Again, I apologize for the frustration you experienced.  I am truly sorry for the inconvenience.  For any further questions or assistance please reach out to me.  

  Best Regards,

  *********************

  Regional Manager

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we would like to dispute the following charges for apartment 128 at *********** Apartments under the Anterra Corporation:"Carpet replacement due to animal damage." with a chargeof ****** dollars."Pet Enzyme" with a charge of ***** dollars.These charges are based on assumptions. Our "pet" is a trained service animal that was cratetrained and used the bathroom outside only. Additionally, pictures were submitted of the carpet only today when we arrived to questionthe charges. The pictures that were submitted to us are those with the carpet already torn off thefloor. We spoke with ***** who was rude and when asked how she could say that those stains were "pet-related", her defense was "It smelled bad." Secondly, we have receiptsand a witness who cleaned the carpet for us when we moved out. There was no visible damage nor odor to the carpet as we also have pictures of the carpet. We do not agree with these charges. We paid a 2***** deposit to the apartment and we paid ****** to have the carpet cleaned before we moved out.

  Business Response

  Date: 08/21/2024

  Good morning,

  I will need to review our file and all records before I can give a response on requested adjustments. I am leaving on vacation today but will review the file upon my return on 8/28/24.

   

  Best,

   

  ***************************

  Regional Manager

  Frontline-Anterra

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To who may be concerned. Im *************************** living at The Colony Apartments been living in Apt 2008 for 7mouths and I just realized I have BLACK MOLD BUILT UP IN MY VENTILATION SYSTEM I SPOKE WITH THE PROPERTY MANAGER AT THE OFFICE SHE SPOKE TO ME VERY AGGRESSIVELY WHEN I WAS TELLING HER ABOUT THE ISSUE WITH THE BLACK MOLD. (SHE TELLS ME SHE CANT AFFORD TO PUT ME IN ANOTHER UNIT AND SHE ALSO SAYS YOU BEEN LIVING IN THAT APARTMENT FOR THIS AMOUNT OF TIME AND YOUR JUST NOW REALIZING YOU HAVE MOLD) AND EVEN WHILE RUNNING THE A/C unit you can smell it coming out thru the vents I paid rent and the way Ive been treated is very rude and unprofessional I told the property manager to put her self in my shoes she threaten me with the police saying Im harassing them at the office about the situation, which I was not. I just wanted to move into another unit because there is black mold in and the unit I'm currently living in right now. I even told her I dont mind paying more money towards rent if I can please get another unit to go to cause of the issue of black Mold in the unit Im in as MOLD BUILDING UP VERY BADLY IDK WHAT ELSE TO DO AT THIS POINT IVE BEEN APPLYING AT OTHER Residence but Im not getting approved either due to my credit or background check PLEASE SEND ME HELP IM PAYING RENT TO THESES PEOPLE AND GETTING TREATED UNFAIRLY FROM MANAGEMENT TEAM please and thank you I also have to wear a masks for my health Im so uncomfortable at this point

  Business Response

  Date: 07/02/2024

  To whom it may concern, 

  The mildew was address the same day it was reported.  The ** closet and vents were cleaned as well as we had a courtesy air duct cleaning.  The unit was addressed and has been walked by the Senior maintenance supervisor and regional manager. The resident has been given options if he is not happy in his current unit, but there is no mildew at this time. 

  Customer Answer

  Date: 07/03/2024

  I have reviewed the business response and accept this resolution.  There is more that can be done 

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment, located at *************************************** in February 2024. The only thing I left behind was an almost empty bag of ice and an ice pack in the freezer (I forgot about them). When I moved in to the apartment I hung up some wall hangings (as one does). I had 3 in the dining room. 3 in the living room. 1 in the kitchen, 1 in the hallway and 2 in the bedroom. The nail holes made by the nails I used made minor holes (like any normal nail). I received a ledger from management stating that I owe $300 for full repainting of the unit. Management stated that they had to repaint due to the nail holes I left behind. Holes caused by hanging pictures/hangings is considered normal wear and tear so I should not have to pay this $300 charge.When I ask management about this they told me to contact the billing department. When I contact the billing department they told me they need to speak to management. So this back and forth has gotten us no where and they still expect me to pay the $300.

  Business Response

  Date: 05/22/2024

  The apartment was actually painted as a result of the pet smell/damage and not the result of holes in the wall. Manager has adjusted the expense from $300 down to $150 which is more than fair and reasonable.

   

   

  Customer Answer

  Date: 05/22/2024

  I am rejecting this response because:   I was originally told that the unit was repainted due to nail holes. Now you're saying due to a pet smell and damages???? What damages???? My 12 pound dog did not leave any damages to the walls that would require repainting of the entire unit. I was already charged for new carpet and carpet pad.

   

  This is a ridiculous charge and I'd like to see pictures of the damages you say my dog caused.

   

  I want these charges removed completely. 

  Business Response

  Date: 05/28/2024

  We will not be making anymore adjustments to the account. This is our final statement. Thank you

  Customer Answer

  Date: 05/28/2024

  I am rejecting this response because:   the property gave very different reasons for charging me a repainting fee. I asked for proof of the alleged damage to the unit that would've required repainting.  None were given. 

• Initial Complaint

  Date:04/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding ongoing lease violations Fountains of Denton. I have been unable to reach anyone at Anterra regarding this issue. I have been a resident at the Fountains of Denton for five years, and prior to this event I would have give the complex glowing reviews. However, due to several concerning incidents, I have felt compelled to ensure the terms of my lease agreement are upheld for the remainder of my tenancy.The primary concern revolves around the safety of my pet cat, which has been jeopardized on two separate occasions. These incidents resulted in one emergency visit to the veterinarian, and I possess a case number from poison control for one of these incidents.My requests to the property management are straightforward and reasonable:1.)Kindly provide advance notice before any chemicals are introduced into my apartment that could endanger my cat, allowing me to take necessary precautions.2.)Ensure that any entry into my apartment without prior notification is followed by a notice of entry, as stipulated in the lease agreement. It is deeply unsettling that the property manager feels entitled to enter my living space without any form of communication. I am left entirely unaware of who has accessed my apartment, which is a direct violation of the lease terms.

  Business Response

  Date: 04/10/2024

  Hello and good morning,

  I reached out to the ************** Tuesday, 4/9 to let them know I received their email and scheduled a call for Wednesday, 4/10 at 8:30 am. I did call her and we had a constructive conversation. I was confused when i received this afterwards....maybe she submitted before our conversation....? Please see attached email and call log.

   

  Best,

   

  ***************************

  Regional Manager

   

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have refused to assist the unit. They have now tried to hold me hostage by forcing a lease to lease method although I have done the needed effort. Infested with roaches. Sinks held by duct tape. Gave me an original lease with a different unit. Than last minute switched the unit number. The people in the office lie an say different restrictions daily.

  Business Response

  Date: 04/05/2024

  Hello, 

  The ****** is under new manager as of 03/12/2024 and the prior company did not leave a notice to vacate for **************** in apartment 610 at ***************************.  The manager requested a copy, if she had it, but she was unwilling to provide any documentation.  I contacted **************** today, 04/05/2024, by phone but was unable to talk with her.  I did also send an email, which is attached, letting her know that her noticed has been entered for her requested date.  

  We would like **************** to vacate by 04/15/2024.  

  Thank you, 

  *********************-Regional Manager for Anterra Management

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager (*********) had not been forth coming of my rental ledger. I always have late fees on there and I babysat a dog for a little bit which was picked up in Nov. 2023 by her owner and they have been charging me monthly pet fees, etc. Which should not be on there because I do not own a pet! I went over every payment w/ ******** in December 2023 so Jan 2024 was at Zero. And all of a sudden I have pet fees and late charges and owe over $1500 come March. When I pay my March rent I ask for a ledger and ********* says I've never asked for one. In Feb ******** called me at work harassing me during work hours about my rent. That was unacceptable.

  Business Response

  Date: 03/04/2024

  Hi,

  My name is ********************************* and I'm the property manager at ***********************. *********************** communticated with me in November 2023 that he has a dog. I worked with him on a payment plan of $150 starting December 2023 for 3 months to pay the $450 fee. He decided a couple months later he did not want to keep the dog and came to speak to my assistant ******************************* that he wanted the fees taken off in which we removed. His ledger clearly states that he has been underpaying his rent and utilities since he moved in. The charges are not for the pet rent or pet fees because we already removed them. I provided his ledger on 03/01/2023. If he reads his ledger correctly it does show he is under paying each month and he is not paying his late fees.

  Thank you,

  *********************************