ComplaintsforAssocia Home Office - Dallas

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my Home in The ********************************** in October 2023. I was later informed by resisdence that the community pool has not been opened the last 3 years. ***'s are still being collected and the attached budget of the last 3 years show that the Money was used for " Management of the pool and Maintainence" I sent an email asking when the pool would be open this year and was told " target goal for ********** tennis courts have also been closed for 3 years and have yet to be open.

  

  Business response

  04/23/2024

  Good afternoon,

  Thank you for the opportunity to respond to the complaint. The tennis courts have been cleaned and will open as soon as the key fobs have been distributed. The pool will also open this year as the target date is June 1st. We appreciate the opportunity to serve the community. Please let us know if you have additional questions. You can reach out directly at ******************************.

  Sincerely,

  *************************

  VP Operations

  Homeside Properties, Inc.

  

  Business response

  04/26/2024

  We appreciate Mr. ******* for sharing additional concerns and are more than happy to respond accordingly. First, it's important to note that Homeside Properties serves at the direction of the ******** ************* of ********* who are volunteers, and also live in the community. These respective community volunteers were also impacted by the inability to open the pool last year. Similarly, ******** Station is considered a non-profit organization, and operates on a fiscal year $0.00 balance budget. Meaning, every year the community board plans for in dues/assessments, which get allocated to the communities expenses, with no additional surplus year over year. This is siginificantly different a "for profit organization" operates. Regrettably, the community has experienced issues with owners who have not paid their fair share of dues/asessments, which impacts the community's ability to operate effectively. While we are unable to share accounts receivables detail and specifics, as this information is confidential, the volunteer ******** ***** of ********* are actively pursuing every means necessary to collect on these dues from these ******** Station Owners. 

  Lastly, as communicated to Mr. ******* in the original complaint, we are pleased to announce that the community is planning on opening the pool this year. We appreciate the oppoo

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 9, 2024 during the heavy rain the window casing in my front bedroom started leaking again, initially stated January 17, 2022. I submitted another workorder on January 10, 2024 requesting someone to come out to inspect the outside area to see where the water was entering from. January 27, 2024 the inspector came out stating that they were there to look at the leak issue. They removed the aluminum siding near the upper front window and revealed the issue was underneath the aluminum siding. The inspector told me to contact the management company for the inside water damage. Its been 3 months, and the management company has not informed me of the findings from the inspector. February 1, 2024 I did a in home mold test due to waking up for several months every morning with swollen eyes and nasal congestion. Prior to the mold test I started sleeping in another part of the house to evaluate my daily symptoms which prompted the mold test. February 23, 2024 I sent an URGENT work order with a picture of results of the mold test. March 1, 2024 received a reply from *************************** the Administrative Assistant asking about the initial workorder Hi ******, can you please provide some more details regarding this matter? I found the initial request from 1/17/22 regarding your leak, but do you recall who you spoke to regarding this at that time? Did you hire someone to come out and investigate the issue, and if so, do you have a report of their findings? I see that the mold test was done on 2/1/24, but if you can let me know the timeline and additional details for what happened prior to that so we can address is accordingly, that would be great. PLEASE SEE ATTACHMENT FOR ADDITIONAL TIMELINES

  

  Business response

  04/22/2024

  In response to the Consumer Complaint #********, as the Managing Agent, engaged by *********** at *************, *******************, *************, *******; *****, and as Community Director, I was acting per our Management Contract to resolve an issue by ***********************, *************************************************  ************* requested repairs to her Units window on January 28, 2024.  I requisitioned ******* Construction to inspect and repair the issue via Work Order #*** (see attached) which was originally described as a possible roof leak.  *****************************, ******* Construction, sent a crew to inspect the window and found the repair involved removing the siding and re-flashing the window.  Additionally, they discovered there was no underlayment behind the siding.  ******* installed the underlayment as well as re-flashed the window (see attached).  Shortly after the Work Order was submitted, ***************** informed me the repairs had been completed.  Additionally, you will find correspondence with my Administrative Assistant, *************************** (attached) and ************** concerning the leak and repair.
  
  On April 17, 2024, 2:24pm, I spoke with ************** for (14) minutes to determine what was the issue and what can Associa CMC do assist with the resolution of her complaint.  ************** explained that she wanted repairs to be completed on the interior of her Unit from the window leak and paid by the Association.  I explained that the Association was responsible for the exterior of her Unit and that she was responsible for walls in (the interior).  Additionally, I asked what specifically she was requesting.  She stated that she conducted a mold test from a kit she purchased from a retail store.  ************** stated the results reflected there was mold present in her Unit.  I asked if she was aware of what type of mold and she stated she did not know because she did not send the test to have analyzed.  She stated that she subsequently cleaned the mold from the window area.  I asked if there was mold not present and she stated there was no mold.
  
  She also stated that a section of the window frame has signs of bubbling of paint.  In addition, ************** claimed that there was a hole in the frame when her shade fell due to the elevated moisture.  I asked if there was any further damage and she said there was no other damage.  I informed her that I would advocate for her and present her request to the Board asking for the Association to pay for the repairs of the identified damaged (bubbling of the paint on the window frame, hole in the window frame and paint the frame).  She seemed to appreciate my response and stated she was out of town and would be home after April 21, 2024.
  
  I spoke with the Board later in the afternoon (April 16, 2024) and the Board agreed to repair the damage described above (on an exception basis).  I will subsequently requisition ******* Construction (via Work Order) to repair the damage described above to the window frame as soon as possible and let ************* know of the Boards decision.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have reached out to ******** regarding my question for why they will not separate the purchasing of the gate access fobs and pool fobs for our community. They are $100 per set (1 pool fob, 1 gate fob). I also have asked for the invoice showing the price breakdown for this. It has been OVER three weeks with no reply. I have had an open townsquare app request with them for this over three weeks. I have also reached out to The assistant manager, *********************, and the manager, ***************************** multiple times via e-mail, and phone call as well. They both have failed to respond to my inquiry through townsquare, e-mail, and phone calls. I also sent a e-mail to the president a week ago, ***** and have not received a reply either. The lack of any sort of communication for over THREE WEEKS is very unprofessional and needs to be addressed.

  

  Business response

  04/19/2024

  Hello ****- I have responded to your email (attached) and have also confirmed that the team has responded to you TSQ request.

• Initial Complaint

  04/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I own a property managed under ******************************* (WB), I have never owed payments on condo fees or refused to make payment on repairs done on my unit. A repair was done about August 2023, this was to fix a leak that was supposedly fixed many times before I owned it, so I practically inherited this problem, then fixed twice again after I owned the unit, the last time I paid WB conveniently by e-transfer. However, this time there was no option to pay by e-transfer ($268.94) except by cheque or going to their office, I don't use cheques and live an hour away so I tried to contact WB to make arrangement for another form of payment but got no response. Then in January, I heard back from WB asking me to pay $1,199.09 for legal and administrative expenses and a Notice of Lien on my property for non payment. I contacted WB to resolve this, and I sent them a money order for the $268.94 by registered mail. WB refused to settle, returned my money order and proceeded with a Lien registration. This I believe is unfair, coercive and fraudulent, an increase of the original amount by over 800%, its already difficult to make mortgage payments and condo fees, I am practically living on my Credit Card trying to keep my head above water.Is there anyway you can HELP or publish my story to prevent big cooperations from taking advantage of struggling individuals like me. I would be glad to provide more details and facts.

  

  Business response

  04/19/2024

  On November 10th an email and letter was sent to the owner regarding a chargeback for a shower leak affecting the unit below (copy attached).  The letter gives direction on how to make payment arrangements (no response was received).  In mid-February a letter was sent to this owner from SV Law indicating a notice of lien was being placed on the unit unless they paid the charge in full (along with legal fees).  On February 29th a lien was registered against the unit.  I have also attached both letters for your reference.
  
  We feel that all of our procedures were followed and had no choice but to register the lien against this unit.
  
  If the owner had contacted our accounting department to give permission to withdraw the additional charges we would have done so as we prefer to never register a lien against any owner.  We also have the ability to pay by credit card (again if the owner had contacted us we could have provided the information).
  
  Now that the file is in the lawyers hands our procedure is for the owner to have contact with them only.

  Customer response

  04/20/2024

  I am rejecting this response because:   ******************************* (WB) did not respond to my attempt of contacting them, having left a message. WB did not also make sufficient attempt to contact me, they did not make a phone call to me. E-mails may deliver as junk messages and mails may not reach the receiver. I have been working in *********** since last year, my work hours are 12 hours a day, I work as a nurse, very busy work-life without time to for anything else. Enclosed is the money order I made to WB to resolve this, WB received it before the lien was registered but insultingly they returned it. I still reiterate that I did not refuse to pay, having made a similar payment the previous year by email transfer, a most convenient method of transfer. I do not use cheques and haven't for over 1o years. This is an unfair way to address payment issue with members, it is financially punitive, price gauging and exploiting. I made no intent to avoid payment and I did pay, WB capitalized on this opportunity to extort more money and place a lien.

  

  Business response

  04/23/2024

  Unfortunately this customer was liened because she didnt follow the instructions when making a payment after a notice of lien was issued (by registered mail).
  
  The instructions indicate she was to contact and pay SV Law.
  
  The entire situation is unfortunate however we have an obligation to protect our client, in this case ***************************************** 642.

  Customer response

  04/23/2024

  I am rejecting this response because:   
  ******************************* Management/ Waterloo Condominium are deliberate in their act. I pay  condominium fee of $475 every month for property maintenance, I have never missed a payment and they did not need to send me email reminders or chase me to pay. I have been paying for the last 2 years and still do, my credit is great and I do not owe. Why would I deliberately refuse to pay $269?  I made the payments, I paid by certified cheque, the building manager acknowledged receipt, therefore I do not owe any fees. *******************************/ Waterloo Condominium has to act right and remove the lien on my property. They have been paid, they received my cheque. What else do they want?

  

  Business response

  05/15/2024

  It is unfortunate that your unit was liened ******, however it is out of the hands of ********************************.  You will need to contact ***** ********* to discuss payment options:

   

  SmithValeriote Law Firm LLP
  ********************************
  Unit 102
  ******, ON N1C 0A1
  
  Phone: ************
  Fax: ************
  Toll Free:************
  Email: **************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am the owner of an apartment at ********** **** at Highwoods in *****. Associa Gulf Coast is the property management company and they charged me unjustified late fees for the association assessment dues. My payments have been sent on time, please see attached Payment Activity report from my bank account, the payments were set up to be delivered before the due date. However, Associa has used the date when the check was made effective by them to charge me late fees, please see attached the document they sent to me with the dates for late fees which are many days after the payment was delivered.

  

  Business response

  04/22/2024

  Ms. ******* account has been reviewed as it relates to the complaint received.  It is noted that Ms. ***** utilizes her personal bank's online bill payment platform to make assessment payments.  Payments generated electronically through her bank's bill payment portal are processed and sent to the Association via paper check to payment remit address which is a bank lockbox.  The banking platform recommends allowing a minimum of five (5) days for payment processing.  Payments are due on the first of each and considered late if received after the 10th of each month.  It appears that payments have been originated on the first of the month, the date the payment is due.  We are recommending that Ms. ***** modify her electronic payment set up to originate the payment on the 25th of each month to ensure receipt by the due date, or within the ten day grace period to ensure late fees are not assessed if the payment is not received and posted by the 10th of the month.  

  As a one-time courtesy, all late fees, late interest, and delinquency notice fees have been waived from Ms. *****'s account.  An updated account ledger has been included to reflect these credits.  Please ensure the payment origination date is set 5 days prior to the due date on the first of the month.  For consideration, we also offer ACH Direct Debit service at no charge for owners.  A form must be completed by Ms. ***** if she is interested in this service.  Using this method will ensure payments are received on time.  Payments are debited on the 5th of the month or following day if a weekend or holiday.  I have attached the Direct Debit form as a courtesy.  Thank you.

  Customer response

  04/25/2024

  I have reviewed the business’ response and accept this resolution. Thanks for the explanation however my payments are set up to be delivered the 1st of the month as you can see under the column “Deliver By” of the document I attached.  
  Thanks

• Initial Complaint

  04/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have a property issue with a condo association (******* Walk) that abuts my property. I have contacted their management company (Associa Carolinas) multiple times over the past 6 weeks to resolve the property issue but to no effect. I have left messages and have multiple case numbers from all the attempts to contact Associa Carolinas. I have left multiple messages for the property manager (***********************) and the assistant manager (***** or maybe ****************) to contact me back to discuss the issue. I keep getting my issue "escalated" when I call their call center in ***** to have either manager or even the Associa Carolinas office manager to give me a call to discuss the property issue. No one has ever contacted me. I keep calling to get in contact with the site manager or to have them call me back. No response. No response. No response. I feel that it is Associa Carolinas idea that if they ignore an issue long enough that it will go away. This is absolutely a poor way to run a site property management company. This has been going on for six weeks and still no response from the company.Case numbers from my calls include ********, ********, ********, ********, ********, etc.

  

  Business response

  04/22/2024

  We spoke with ************ and informed him that the Board is researching the ownership of the property and *************** request for service.  He believes that he ***** the property but the community landscaper is dumping landscape debris in the area.  ********* is reviewing the matter with the landscape provider and *** respond

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I pay my *************** to Associa (P.O. Box ****** in **********, **) using my bank's Bill **** I know that the bank uses ACH to credit a **************** (possibly AvidXchange). The board of directors of Links of Pheasant Run insists that all residents not paying their *************** via ACH debit (I use ACH credit) be mailed coupon payment booklets at a cost of $10 per year. I don't know which entity is making the insistence. Neither the board of directors nor ****************** nor Associa ever see anything other than ledger entries. I doubt that a commercial **************** would require that funds paid by a resident using other than ACH debit to be issued payment coupons.At one time an employee at ****************** in email stated that it is up to residents whether or not to get coupon booklets. Shortly after that another employee stated that the only way to not get a coupon booklet would be to setup a recurring ACH debit from my bank.I received an email from ****************** listing the possible ways the *************** could be paid: Online (web page), **** ****** or Direct Debit (ACH debit). I responded that Bill *** from a bank was omitted from the list. The response: "While we understand the process you currently have for automatic payments through your bank, this is not the same process as our Direct Debit option. When a co-owner is enrolled in automatic payment through their bank, the bank pushes the payment through as a check. That is what shows on your ledger, and we cannot assist with automatic bank payments as we would Direct Debit payments." I responded "I am interested in knowing why I am being required to pay for a payment booklet that I cannot possibly make use of."I got no response.

  

  Business response

  04/17/2024

  Associa ****************** is the Managing Agent hired by the Association, Links of Pheasant Run Condominium Association.  We act per our Management Contract and/or at the direction of the *****.
  
  In the matter depicted in the complaint, the ***** of ********* is solely responsible for the decision to charge all Co-owners for Coupon Books, not the Management Company.  The only Co-owners who dont get charged for coupons are those participating in Associas Direct Debit program because anyone on that program doesnt receive a coupon book because we are pulling the payment from their account each month.  Although ********************** states he is making a payment through his banking institution, the bank must mail a physical check to the Banks Lockbox in AZ.  Our database cannot decipher how payments are being made outside of the Direct Debit program - we have no way of knowing how a Co-owner is going to make their payment from one month to the next unless they are using Direct Debit.
  
  Associa ************ acted as instructed by our Client, Links of Pheasant Run Condominium Association.  As a courtesy, the ***** agreed to waive the Coupon fee.  It can take up to 3 days for the credit to appear on the account, then a check will be issued for the $10.00 credit which will also reflect on the account once processed.  The ***** of ********* will be continuing to have conversation about how Coupon Books will be handled in the future. 
  
  We appreciate this opportunity to address Mr ********** concern.

  Customer response

  04/17/2024

  I have reviewed the business response and accept their decision to parrot the Links of ******************* of Directors talking points. They are being paid to do so. I would hope that in the future a more reasoned decision regarding coupon books could be made.
  
  Some factual errors.************ does not pull funds from Co-owners bank accounts, the *************** they use does. My bank most definitely does not send a paper check to ******************; it transfers funds using ACH (Direct Credit). The only difference between between my bank sending funds to ******-Triads *************** versus ******-Triads *************** requesting funds from my bank is which institution initiates the transfer. ************ states that they have no way of knowing from month to month how a Co-owner will make a payment unless that Co-owner is using the Direct Debit. I submit that it makes no difference to ****************** because all they see are ledger entries from their ***************. ************ seems to think that Direct Debit guarantees ongoing payments. The Co-owner may close their bank account or there may not be sufficient funds in the account when the transfer is to occur.
  
  Its good to know for sure that it is the Links of ****************** of Directors that has made the silly decision to send coupon books to all Co-owners not using Direct Debit to pay their dues. Those of us that are sent unwanted and unusable coupons are in a small way contributing to wasted paper, ink and time. On the other hand, there is also a small contribution to employment and GDP.
  
  One quick question for the Board if they ever see this response: Would you rather have a Direct Debit arrangement with a Co-owner with a credit score of 600 or lower, or let a Co-owner with a credit score of over 800 decide how to pay the dues themself, leaving it up to them whether to request coupons or not?

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This *** fined me in the amount of $1355 and I was never made aware of the *** rules and regulations. I was not given proper notice indicating what was in violation nor was I given an opportunity to correct the problem. Im renting my home through Mainstreet Renewal and Im not sure where the breakdown in communication lies. I was notified by ********** on 3/14/24 that there was a violation (never indicated what it is) and that if not corrected by 3/7/24 that more fees would incur. This notice was 1 week after the 3/7/24 deadline. This fine is excessive and unreasonable considering the fact that I wasnt given a list of dos and donts. I did reach out to Homeside Properties via email and they have yet to respond. Meanwhile ********** is threatening legal action against me. When I paid rent, they took the rent and satisfied this fine and now my family is in jeopardy of being thrown out onto the streets. This is an unfair, predatory billing practice. Please help me to resolve this.

  

  Business response

  04/12/2024

  
   We appreciate the opportunity to address the concerns raised in the complaint. As the managing agent for Andover **** Homeowners Association, we'd like to clarify that the owner of record is listed as BAF 1, LLC,. It's important to note that ************** is a tenant, and therefore, all official correspondence has been directed to the owner's address on file. In accordance with standard protocol, it's the owner's responsibility to communicate community standards and provide necessary documents to their tenants. At Homeside Properties, our communication primarily revolves around the owner, ensuring efficient and direct correspondence.
  
  Should the complainant have further concerns, they should be re-directed to their landlord BAF 1, LLC.
  
  Sincerely,
  *************************
  VP of Operations

  Customer response

  04/15/2024

  I am rejecting this response because:   Main Street Renewal is telling me that I have to resolve the issue with the *** however, the *** only communicates with the owner. Now I dont know who I should be talking to. It appears as though the leasing company has neglected to provide a list of community rules and as a result Im being fined. 

  

  Business response

  04/19/2024

  Good afternoon,
  Thank you for your response regarding ******************* concerns.
  As per our initial communication, *************** is currently leasing her residence, and therefore, we advise her to directly contact the owner/landlord to address any grievances she may be experiencing. It's crucial for renters to establish direct communication channels with their landlords for prompt resolution of issues.
  Homeside Properties specializes in managing homeowners associations and primarily communicates with homeowners directly. However, we are committed to facilitating peaceful and harmonious living environments for all residents within our managed communities. We encourage *************** to reach out to her landlord for assistance, and should there be any concerns regarding the homeowners association's policies or regulations, we are more than willing to provide clarification to the owner.

  
  Best regards,
  

  *************************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ongoing harassment by the community group along with the Attorney firm Chadwick, **********, I have recently discovered also that one of the property management employees who cannot stand anybody, but really does not like me. Has been training the *** and sitting on our ***** of ********** Who do I talk to our lawyer, just kidding because hes actually the lawyer for the company the property management company also? And he does not care about ethics or laws. So accordingly associa Group does not care at all that they are unfairly debt collecting with agencies outside of *****************. Acting in direct conflict of interest of an *** member board that represents the homeowners not the actual property management company individually? A lien against my house recently because I tried to pay online and they couldnt let me pay online because they said they didnt know why but then I was in collections all of a sudden and I owed about 20 times as much as I shouldve, so theyre trying to foreclose a $300 fee and Ive tried negotiating with them and telling them that I will pay past due But I refuse to pay these fees that are exorbitant and ridiculous and very aggressive unlawfully as well, not following the Fair debt collection act Ive reported this to the CFPB/FTC and Fair housing act because I think theyre discriminating against me This is ongoing intentional inflict of emotional distress for the past 10 years now and they have done some very unlawful things as well. I am attempting to move, but found out I have a lien on my house now and ********, which is not located in ********. This is crazy and disgusting behavior. And they want to foreclose on my house, but I actually own it outright so this is not gonna happen. I am so sick and tired of this c*** I cant wait to leave this awful gestapo conflict of interest Called associa.

  

  Business response

  04/16/2024

  Associa *************** serves as the agent for the ***** of ********* of the homeowner's community, and all actions taken by our office and staff are done so at the *****'s direction and/or the Association's policies. This issue is a legal matter, and the owner has been provided with all necessary details. The statement that one of management's employees sits on the ***** of ********* is inaccurate, and the law firm of ********, ********** represents the Association. The firm does not represent Associa ***************. Thank you.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I became very sick & missed 1 $160 payment!!!! I was in & out of hospitals & have still not fully recovered, but have contacted ************************* collection agency several times. Since I missed the one payment, they have charged me almost $100 in legal feed EVERY MONTH!!! I continue to pay these fees while this pathetic company keeps charging those fees. They even refuse to settle the account. The original charge, I was unstop pay was only $160, I have been making *** ****** say I still owe almost $500! I am now going to the local & national media so others can see what this company does to their customers. Ive been a customer, of ****************** for years, & this is the way they treat their customers!!!!!!

  

  Business response

  04/19/2024

  To whom it may concern, 

  Please find ***************** response to the claim. Should you have any questions or need further information please do not hesitate to contact ******************************* at **************************. 

  Sincerely, 

  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩