Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business an application fee to process my application for a rental property. The business is not even licensed to practice real estate so I'm not sure how it's legal. I was contacted saying I was approved and was asked to send a nonrefundable "admin fee" to them via CASHAPP of all places in the amount of the full security deposit, before a lease had been executed, and before our approval was actually finalized. As a licensed agent, every detail screamed of a scam and so I hesitated to send the money without a full approval and without a lease in hand. They then have the property to someone else who was likely less knowledgeable and sent them the money first. Their business practices are not fully clear, they are not completely processing applications like you pay them to do, and are taking application fees from multiple clients without you really knowing the amount of money you will have to pay up front. I want a full refund of our application fees.

  Business Response

  Date: 05/16/2024

  We have received a complaint from **************** through the Better Business Bureau (BBB) and had the opportunity to discuss the matter with her yesterday. She has highlighted the need for us to enhance our rental processes and procedures, which we will implement going forward. We have refunded her application fee and look forward to the possibility of conducting business with her again in the future.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently purchased a home that was renovated this year by C & C Residential Properties, Inc. Since moving in, we have realized how rushed and thoughtless the renovation was, which has resulted in additional, avoidable costs. The following is a list of what we encountered: - The phone and internet cords were ripped out during renovations, and not replaced. We had to have a technician come out to replace the line in order to get an internet connection. - Washer: the drainage pipe was sealed, and we had to open manually. The connections were placed lower than they should have been installed. We had to have a plumber come out to help us with the connection. He also advised that we will need to keep an eye on the connection because it could wear away over time, due to the placement. - Kitchen lights: the wiring was all over the place, and made no sense. We had an electrician come and repair it, and he noted that it was clearly a rushed job. - Porch light: the electrician also identified that the outside light is not working, and will need to be repaired. - Doorbell: the electrician identified that although we appear to have a doorbell, it is battery operated. The wiring for the doorbell was also ripped out during the remodel and was not replaced. This will need to be installed before we can use our doorbell/security system. - Outside outlet: there was no exterior outlet behind the house, which our electrician mentioned is not up to code. We have added one in, but at our own expense. - Home warranty: the man who came to change our locks noted that the back door and garage door hardware do not allow for lock changes. He was not happy when we asked him to connect our garage door openers. They were unable to help us with the washer situation, and said we needed to repair at our expense. I realize that as homeowners, things pop-up but the large majority could have been avoided if the renovation was done correctly. We are happy to provide receipts.

  Business Response

  Date: 03/17/2023

  Consumer Response /* (2000, 7, 2022/12/29) */ Good afternoon, Complaint ID#: XXXXXXXX Business Name: C & C Residential Properties, Inc. I wanted to reach out as we have spoken to the company. They have agreed to give us a credit towards repairs. As such, I am happy to take down my complaint. Please let me know if you have any questions. Thank you, ****** ********

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly harassed via phone and email that they want to buy my home. My home has NEVER been up for sale. I have NEVER contacted this company about selling my home.

  Business Response

  Date: 02/16/2023

  Business Response /* (1000, 5, 2022/11/23) */ Contact Name and Title: ******* *******, Presiden Contact Phone: XXX-XXX-XXXX Contact Email: ************@homevestors.com This one is tough for us to figure out. We do direct marketing, as well as paid internet advertising to reach potential customers who want to sell their house, but we don't do any outbound calling, text messages, or e-mails unless we have been contacted by a homeowner. We searched our customer contact system using ******'s name, address, and phone number, and we don't see any record of her in our system. If we had ever contacted her, that information would be in our system - certainly if we were contacting her repeatedly. I am a HomeVestors Franchisee, and there are other independently owned and operated offices in the DFW area. Possibly one of them has been contacting her, and she perhaps had my contact information from a mail piece we sent, and identified me as the caller. The HomeVestors system in general does no unsolicited outbound calling, text, or e-mail. However, if ****** ever responded to a piece of mail or an internet ad, a specific office would have her contact information, and might then initiate a calling and texting campaign. I do know that my particular company/office is not contacting her. I placed her information on a "do not mail" list for the future for the entire HomeVestors system, but I do not have access to individual office's customer contact systems. I hope this helps. If ****** ever gets contacted by any office again, she can call me, and I will try to get her removed from whatever contact system she might be in.