ComplaintsforDalcor Companies

• Initial Complaint

  05/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I submitted a work order over a month ago regarding a leak in my kitchen. The maintenance person, **, entered my apartment a few days after the work order was placed to assess the situation. However, ** did not leave a note or return to fix the issue. Seeking an update, I visited the office on 05/13/2024 and was informed by a leasing agent that they would call me with an update. Unfortunately, I never received a call. Additionally, I sent an email to *****************************, the assistant community director, on 05/10/2024 but did not receive a response. I kindly request that this matter be resolved promptly, or I will be compelled to file a complaint with the city.

  Business response

  06/04/2024

  Work is completed.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 1,2023. I applied for apartment at Ridgewood West, **********, *****. I was told that met the qualifications for a 1 bedroom apartment.. It took forever to get information for background check. Finally got information. Took forever to get results. Each time I tried to called the office they wouuldnt answer my phone calls. So September 7 I decided tbeo call again after waiting a whole week for results. I was on vacation and was gonna have plenty of time to move. So I blocked my number and called the office and they answered. I asked about results of my background check to be told that i make too much money. Im totally knocked out off my feet. Im like seriously? Im just a nursing assistant. They got prison guards living over there making 4 times more money than I do and they living over there. So whats going on? Something fishy going on. And I would love for this matter to be investigated. Sounds like discrimination. If the prison guards can live over ther making 4 times more money and living over there then i should be allowed to live over there too as a nursing assistant.

  Business response

  09/29/2023

  Dalcor sold Ridgewood West on 4/24/2023.  As we no longer own or manage the community we cannot assist.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My fathers vehicle was towed for being parked in a "blank" parking spot . No visitors sign or resident number. When brought to management (***********************) attention their response was "you should of known better if there was NO SIGN " . I was not made aware of any changes made in this "new policy" about "blank parking" no email or paper was sent out . Also my vehicle has been towed from exact parking spot for being a "visitors" parking and I'm a resident. and because there was a change without my acknowledgment they where not willing to help me get my vehicle back. Management is unorganized especially for thinking I should of "known better "for a change they made without making residents aware . So for their lack of notifying residents of change I had to pay "275" to get my vehicle back. Management needs to do better and owner needs to address management if they chose to make any "new policy's" without making residents aware. Their lack of notifying residents cost me $275

  Business response

  03/29/2023

  We are terribly sorry that this person is upset, however, we have a signed Towing Addendum that clearly sets forth the requirements that parking for visitors is the outer perimeters of the community marked "visitors" in each designated spot.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since August of 2022, me nor my kids have been able to occupy our home without getting sick from the mold. My 5 ******** have resided in the apartment for the past 3 years, there has been no updates to the appliances as well as the old ************ starting to fall apart. There is a pest infestation throughout the apartment complex as well. I would like to have the apartment made livable again and that is all. Initially, new manager ********, said that she could smell the mold when she walks and in and wanted to transfer my family to a new unit. Since then, she has not responded to my most recent email asking for an update. I went into the office to ask for an update and was immediately verbally attacked by ******** stating she refuses to do anything in the home because it was a house keeping issue. There is literally only beds and a couch in the home. I asked what she was referring to and she said the walls. I am confused, I have 5 kids, all under 10. We understand we will need to paint over the walls, no problem with that. We need things FIXED. That has nothing to do with anything. Please contact me as soon as possible. I have already acquired an attorney for the apartment issues itself.

  Business response

  03/29/2023

  There is a housekeeping issue, however all repairs have been made.  The tenant also had an unauthorized animal (Pitbull) contrary to community rules.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was in town visiting my family at Williamsburg Apartments in Grand Prairie on 10-23-22 when I go outside, and my vehicle is gone! Now, I have been visiting my children for the last two years here. The apartment's gates are ALWAYS open day and night 24/7. It was not like this when my family moved there but I am not sure why the gates stay open. People are sitting in their vehicles at all times of the night, and there is no security whatsoever. Now, I understand private property rules etc. but I was parked in the visitor parking. The visibility of the visitor parking is very faint and if you didn't even know that was a visitor parking space because it has not been updated. It does not do any good to implement towing and upset people when your complex is not doing enough to SECURE your residents! Maybe put an off-duty security officer, close the gates so everyone won't have access to get in and keep the complex a little more secure. Give people warnings. Let people know! Not everyone that is parked is a resident. I am ashamed with this establishment. Everyone is suffering and to do this to a grandmother is ridiculous and no one has any remorse. I have attempted to contact Williamsburg Apartment, and no one has responded to me so I am hoping this will get some attention. I paid $318.00 to get my vehicle back and was treated like a second-class citizen and then had to drive almost three hours to get home that same day because I was uncomfortable visiting. I truly hope you do better. Seems like they are in it for the money and not the care of the residents at ALL!!! I do request to be reimbursed for my towing as it was unnecessary especially when you have all sorts of humans just standing around and no one out there to actually protect the residents. If you have a gated access, why is it never working yet you send a tow truck to tow cars randomly. INSANE!

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2022/11/08) */ We have reviewed the towing records for that day, 10/23/2022. There were two vehicles towed that day; the photos taken by the tow driver, which correspond to the license and VIN of the vehicles, show that neither of these vehicles were in designated visitor parking. One vehicle was a Toyota RAV 4 and one was a Jeep Cherokee. Is it possible this happened some other day?

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** **** ********** located in ********* ******** has been notified several times about my living condition(s). I have been living with growing mold in my apartment unit for well over a year now, I have contacted on-site management as well as the corporate office about this issue, they have yet to correct the issue. I have been to a specialist for concern of my health and done mold test in my unit. They have done several inspections on my unit and there has yet to be a resolution to my mold issue. I'm asthmatic and suffer from allergies. I babysit my nephew and nieces on occasion and they have left my apartment with irritable itchy eyes and enough is enough. I don't believe it's humanly possible for a company to collect rent and have their residents live under these conditions. It isn't in compliance with the terms of my lease and I should not let alone anyone be living under these conditions. I have called several times to notify management and they don't seem to care, something needs to be done ASAP! I have attached pictures to show just a glimpse of what I'm living in. There's mold spreading rapidly from the bathroom, shower, ceiling, bedroom and kitchen area. Seems to be coming through the A/C unit as well. I need a resolution. I'm a tenant who pays their rent when it's due every month and should be taken care of and protected by the federal and local tenant laws.

  Business response

  03/16/2023

  Business Response /* (1000, 10, 2022/12/15) */ This case was referred to the local management and should have already been addressed. The resident did not change the air filter, which are available for free from the leasing office and is the responsibility of the resident, resulting in the HVAC system being unable to perform properly and resulting in the described events.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling the after hours emergency number, the leasing office and sending emails since Monday regarding the rotting, broken A/C and on Monday I was told that it was not considered an emergency unless it was over 90 degrees but to put the work order in and someone would be out to check it the next day. On Tuesday the maintenance worker turned the phone off, yesterday I called and called and it would just ring until the voicemail and I left several voicemails and never heard back. During the day yesterday I spoke to a gentleman from the leasing office around 3:30 and was told that someone would be out to my apartment within the hour to take a look at my A/C for what would have been the first time since reporting it on Monday, when I came home from work yesterday nothing had been done. Today I'm calling the leasing office back to back until someone in the office turned the answering service on to stop my calls from going through and the voicemail box is full so I can't even leave a message. This is getting ridiculous I have two small children and we have no air conditioning for the 4th day now and nothing is being done about it. The leasing office was very efficient in getting a letter out to all the buildings stating the $90 raise in the rent but can't come out to check on a serious issue for a resident. I have always paid my rent on time, have never had any complaints and have been an overall great resident throughout the years and this is not fair nor humane.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/20) */ We apologize for any inconvenience; our records show and on-site staff confirm that the air conditioner repair was completed on 9-June-2022.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 7th 2022 I moved into An apartment (1411) in SaddleWood. The apartment WAS NOT MOVE IN READY. When me and the leasing agent did a walk through I wrote down every single problem that was wrong. So 2 -3 weeks before my move in day I did a walk through to see if things were fixed and they weren't. They kept telling me "Oh no worries it'll all be done before you move in." My move in day came and I did a 3rd walk through to see once again if things were fixed and as I thought things were still untouched. They still allowed me to move in because once again it was said "No worries we'll get it done," well May 7th made a month and nothings done. I've been asking for things to get fixed for a month straight and no one seems to care. I have a 1 year old who preemie who is very active but I refuse to let her crawl around this filth. I have hanging light fixtures, a dishwasher that's not connected to the counter top, the restroom has flooded, I've seen a baby snake under the cabinet, it's sooo many things wrong here and no one cares about what I'm saying. I'm tired of repeating myself to the office staff, at this point I'm more concerned for the safety and health of my baby. No one should have to live like this, I just want out of this contract so that me and my baby can relocate somewhere else. I deal with depression and this by far has triggered me into being stressed emotionally. All they ever do is apologize and I'm tired of hearing that. Sometimes when I go to the office they're in there with the door locked. I've called numerous of times and they have the phone off (So unprofessional). I really don't know what to do right now, I'm so stressed out and it's taking affect on my ability to work. They threw me in an apartment that they knew they never had intentions on fixing. It was all about the money, they did not care about the safety or wellbeing of me as a resident on their property.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/06/02) */ We will release the complainant from the lease, but as complainant has not paid anything since April which was a prorated rent and a lease concession, there is nothing to refund.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Myself and my family are and have Been residents for quite a few years on this property. I have some questions regarding parking, it has not been or ever been made clear as to what the policy regarding vehicles or type of vehicles that are permitted on property? ie:commercial/ passenger vehicles and/or company labeled vehicles. Keeping in mind this vehicle is also used for daily means of transportation outside of business relations. We have recently been told that we can not park one of our vehicles where we live due to it being a "marked company vehicle". We have been threatened with the vehicle being towed by one of your maintenance men saying "that the tow company called about our vehicle and wanted to tow it" . We have also been told that we would be evicted if this matter wasn't solved within 7 days. I find it ridiculously absurd having to face a eviction at a time like this especially when my family has called this property home for the last 20+ years. All in all, if indeed we do have to remove said vehicle from the property I need a clear explanation other than what was given. To add: I was told to add family member to my lease to live here ( which is definitely understandable) but the vehicle CAN NOT be on property. Also, I just renewed my lease and it's not specified anything about tenant cars other than " we must have parking permit stickers , visitors must park in visitor parking and any overnight parking has to be approved by management " nothing about business labeled vehicles.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/05/12) */ Our records indicate that there are and have always been only two residents in the apartment. There is no commercial vehicle listed to either lease holder. The commercial vehicle is parked in a visitor parking spot every night and it remains there until the following morning. Per the attached Towing Addendum (signed by both lease holders 2/9/22), No commercial vehicles are permitted to park on the property. Additionally, per the addendum, Visitors that park here for more than 7 days run the risk of being towed even if they are parked in a visitor's space. On or about March 25th, 2022, First Towing tagged all vehicles in violation of Ridge Club's Towing Addendum. On April 19, 2022, a gentleman came to the office and stated he was the brother of Ms. ****** and the commercial vehicle was his. He informed Gustavo Dallos (Community Director) that he will be leaving the state by the end of that week. To date the commercial vehicle is still being parked in a visitor parking spot, nightly. Consumer Response /* (3000, 7, 2022/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the lease was signed by lease holders. We were also given the option to add said family member to our lease by office staff. with that being said, in doing so does that still run the risk of being towed? While being a lease holder as well? To date the vehicle is not on the property 7 days at a time nor nightly. Business Response /* (4000, 11, 2022/05/31) */ If the person owning said vehicle is a leaseholder and demonstrates that said vehicle is their only means of transportation and provides such documentation to the leasing office and receives a parking permit, the vehicle should not be subject to towing. Consumer Response /* (2000, 13, 2022/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  01/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This complaint is for bad practices for Octavia at Castle Wood apartments under Delcore companies in Casselberry Florida. The leasing department is violating the fair housing rights. I called the apartment complex to check for availability for a 1br apt. I was told by her there was a waiting list for 1br but they had availability for 2br. So I made an appointment. I Ubered ($90) to the location in order to fill out the application and take a tour. When I got there I was turned away because they said I was late for my appointment. So I rescheduled for the next day, I wasn't greeted made to wait 30 mins, was handed an application to fill out by hand and asked for a ($100) and ($16.70) money order. Once I completed the application and handed them the money orders I was refused a tour and told that there was a waitlist till March. I said you told me there was immediate availability on the phone that's why I came. She said I could be put on the waitlist and someone contact me within 5-10 days to see if I qualified because it was affordable housing. (I do qualify making less than $32,100 yr) 3 days later I received a phone call from her saying that I was overqualified because I made too much money. Instead of taking my hourly pay multipling it by 40 and then by 52 which was the normal practice for calculating annual income. She took my gross income for the last seven weeks and divided it by seven and then multiplied it by 52. I told her that was incorrect because I worked overtime in order to make extra cash for the holidays and there's not my normal pay. She said that's how her corporate office instructed her to calculate it. So I called the corporate office and left multiple voicemails but was never contacted to confirm the information. I was turned away after, she lied about availability, and lied that I was overqualified. I'd like someone from the corporate office to contact me and explain why they don't calculate annual income like the rest of the country.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/01/18) */ Due to COVID issues we require prospects and tenants make appointments. The Community Director states, "On first day she called we went over the application process and the items due to apply. She picked the date and time of her appointment to come that was good with her work schedule. I informed her that I don't accept late appointments past a 15-minute window due to the busy schedule of the office. I told her is she knew she would be running later than 15-minutes to call and we can reschedule. The day of her appointment, I was in the office alone working and she arrived 25-30 minutes late. Unfortunately, I was already assisting another person and working on their requests and I verbally rescheduled her appointment for the next day same time. She returned the next day, completed the application which took 45 minutes to complete all of her paperwork. Afterwards she asked for a tour, we didn't have any thing to show, plus I wasn't available due to an appointment I had scheduled to come in to the office within the next 15 minutes. I told her she would have to reschedule again for that due to me not knowing she wanted both while setting her appointment and now I had another appointment coming soon. I referred to an email on how to calculate the income and followed the instructions. Once I reached the numbers I confirmed with the assistant manager on if I'm doing per the company standard and she confirmed as well. Then I called Ms. ****** and told her of the decline. I explained to her how I got my totals and she asked to speak to corporate." The HUD Handbook 4350.3, 24 CFR 5.609(b) and (c) states, in part, INCOME INCLUSIONS (1) The full amount, before any payroll deductions, of wages and salaries, overtime pay, commissions, fees, tips and bonuses, and other compensation for personal services. Consumer Response /* (3000, 7, 2022/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I made the appointment she never mentioned having to reschedule if running 15 mins late. I even called and left a message that I was running late was because I had two Ubers cancel my pickup and had to wait 20mins for a new one. But if she had mentioned that to me then I never would of come and would of rescheduled. In addition I never would of come if she hadn't lied about availability when there was none. It only took 45 mins because she had me waiting 30 minutes before she even gave me the paperwork. So she lied about the 15 minutes. She lied about availability and lied about the calculations for annual income. I still have not gotten proof of which from the Corporate office. Because the way they are calculating it; if I had taken my 2 week Christmas break instead of working to earn extra money for Christmas then I would of qualified? Makes no sense Business Response /* (4000, 9, 2022/01/20) */ The confusion on the appointment was most unfortunate, for which we apologize. As to the calculation of income, there are many laws and regulations that may not make sense, however we are obliged to comply with Internal Revenue Code Sec. 42, Treasury Regs. 1-42 and HUD Handbook 4350.3. These requirements are slightly different than the calculations used by public housing authorities and done for different purposes. Consumer Response /* (4200, 11, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The explanation given does not reflect either one of the codes you are quoting. So once again you are lying. "The Section 42 housing program refers to that section of the Internal Revenue Tax Code which provides tax credits to investors who build affordable housing. Investors receive a reduction in their tax liability in return for providing affordable housing to people with fixed or lower income." And is the same reference to ... "The IRC §42 Low Income Housing Credit Program was enacted by Congress as part of the Tax Reform Act of 1986 to encourage new construction and rehabilitation of existing buildings as low-income rental housing for households with income at or below specified income levels." Which has nothing to do with my annual income calculation and refers to how they tax affordable housing. The only calculation used Federally is.. "HUD Handbook 4350.3. Section B states. Once all sources of income are known and verified, owners must convert reported income to an annual figure. Convert periodic wages to annual income by multiplying: 1. Hourly wages by the number of hours worked per year (2,080 hours for full-time employment with a 40-hour week and no overtime); 2. Weekly wages by 52; 3. Bi-weekly wages (paid every other week) by 26; 4. Semi-monthly wages (paid twice each month) by 24; and 5. Monthly wages by 12. To annualize other than full-time income, multiply the wages by the actual number of hours or weeks the person is expected to work." Which again you did not use to calculate my annual income in violations for my equal housing rights so I will be taking legal action.

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