ComplaintsforDalcor Companies

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A note was put on my door today saying I am being charged a fee for trash being placed outside the trash compactor. The lady in the office informed me she would not be removing the fee and expects me and my daughter to climb over the trash that is piled up or move it all so we can throw away our trash into the compactor. I think it's unsanitary and unhealthy to tell us to move everyone else's trash or climb over it in order to get to the trash compactor and throw our own trash away. The person who should be charged is the person who placed their trash in front of the compactor first to block everyone else's path to the trash can. The trash at this apartment complex is always piled high infront of the trash. More trash compactors should be put around the complex since there is only one trash compactor for everyone. I shouldn't be told I have to risk my safety or health by moving other peoples gargage or climbing over it or else I am going to get a fee.

  Business response

  02/04/2022

  Business Response /* (1000, 8, 2022/01/12) */ Ms. ***** was given a lease violation and fine on 12/28/2021 for posting trash outside the compactor. Ms. ***** was not the only resident given a lease violation and fine for this trash issue however, I cannot discuss or go into details with the resident on exactly who was fined. Ms. ***** was the 4th person to put trash outside the compactor on 12/28/21- (picture attached) so, we are not disputing the fact that there was trash on the ground when she arrived, but we believe she had ample space to open compactor and place her trash inside. Consumer Response /* (3000, 10, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as the trash compactor has trash piled up in front of it and all down the sidewalk almost everyday if not every other day. There is only one trash compactor on the property for all residents which is clearly not enough as it is overflowing if not every day then every other day. I now fear trying to dispose of my own trash from fear of future fines. I don't see anything being done to resolve the issue either except trying to fine residents who do not have access to the compactor due to trash pile up by others since there isn't enough places for everyone to discard their trash. Business Response /* (4000, 13, 2022/01/20) */ Our response will likely not satisfy complainant, nevertheless, ********** has a trash compactor, not a dumpster. There is more than adequate capacity if residents would place their trash in the compactor properly. The purpose of a compactor is to have a central location and provide more available parking by not consuming parking spaces with multiple dumpsters. While residents are instructed upon move-in on the proper use of the trash compactor, some do not heed. For the betterment of the community, the only viable mechanism is to fine those residents caught not heeding the proper usage of the compactor. As with any enforcement mechanism not all violators will be caught and those that are, will think it unfair. Enforcement actions will continue. Consumer Response /* (4200, 15, 2022/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am completely unsatisfied with the response. Attached are photos of more back to back trash pile up where I was not able to discard of my trash again due to fear of getting another fine and when the trash was finally pick up I had to discard of FOUR trash bags. Lastly yesterday was the day they were supposed to pick up trash from our doors and my trash was left and not picked up luckily yesterday there was no trash pile up so I was able to safely discard of it myself without any fear of a fine, safety issue or contracting an illness.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  there is mold all up and down BOTH walls behind the hot water heater in the pantry. I have contacted numerous times via work orders, phone calls, talking to you in person in the office and yet no one has still been our here to fix my work order issues like you informed me they would be. I am tired of constantly contacting you about work orders and being lied to my face and over the phone pertaining to these work orders. I had even informed you numerous times that we have been sick on and off over and over due to this mold and nothing has been done for our safety nor health concerns.

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/10/20) */ Consumer's complaint was validated and the necessary repairs have been made to remediate the issue. Attached you will find the vendors invoice and copy of completed work order.

• Initial Complaint

  10/01/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On September 04, 2021 my apartment was flooded because a pipe burst in the unit above me. Monday following the incident, I went to the office and asked to be transfered because my roof is damaged and the odor coming from the apartment was terrible. Cathy, the regional manager, said I could be moved at the end of the month because a unit wasn't available. I was upset, but it was an option. They sent the company to clean the carpet on 09/10 and once he finished, I found mold in my daughters closet. I immediately called the emergency maintenance line and was told I had to wait until Monday to address the mold. Monday came and they wiped the mold off the wall and told me that someone would be bringing papers to sign to expedite the transfer because there was an available unit. Needless to say today is 09/30 and I was trespassed from the office for being upset about their negligence. PLEASE HELP! I've called corporate and they wont help! I am a single mom with no where to go.

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/10/12) */ The late Paul H***** made famous the rest of the story. Attempts were made to mitigate the issue in question. There was water intrusion from another apartment; mitigating this is a multi-stage process that involves removing the water and implementing blowers and dehumidifiers which must be allowed to run until the process is complete. Complainant repeatedly turned off these devices. Additionally, the carpet was cleaned twice. Nevertheless, management agreed that complainant may transfer to another apartment. The apartment community is income restricted and financed with tax credits and tax-exempt bonds; governed by the Internal Revenue Code and Federal regulations promulgated by the U.S. Department of Housing and Urban Affairs and administered by the Texas Department of Housing and Community Development. Therefore, a rather extensive amount of information and documentation is required to certify a person for occupancy or transfer to another apartment. To date, complainant has not provided all the requested documentation. The documentation is tedious and inconvenient, but it is our legal requirement. Due to the acrimony, it might be best if complainant were to vacate and find other accommodations.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩