Complaints

This profile includes complaints for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

• 

  Invitation Homes

  4450 Sojourn Dr STE 100 Addison, TX 75001-5022

• 

  Invitation Homes

  5509 N Cumberland Ave Ste 505 Norridge, IL 60656-4748

• 

  Invitation Homes

  598 Northlake Blvd STE 1000 Altamonte Springs, FL 32701

• 

  Invitation Homes

  5920 S Rainbow Blvd STE 1 Las Vegas, NV 89118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to ******* ****** we are looking for options to vacate given the ongoing issues with no repairs to the foundation/flooring for 2 years. Issue has now escalated to safety concerns. On 4/6/24 & 4/9/25 we felt & heard what sounded like 3 explosions from the ground and wood splintering causing a newly formed crack appearing in the living room. It happened again 2 days later. As a solution *Sollena mentioned she can escalate the situation to management for approval so we may vacate sooner than the lease date in June due to severe safety concerns* (as it could be a depression forming under the home/a sink hole). I shared we're actively looking for another place to rent due to the time sensitive issue at hand. *She confirmed I would get a call back in 2 business days.* I have remained in communication with the office, provided an update with the move out date, and have yet to recieve an approval.Manager ****** ******* called on 4/18/25 to share she's working on my escalation request to see if it's an easy solution and she's not ignoring me since they are extremely busy, but this has not been repaired in 2 years. The work order has been rejected, canceled, and I had to stay on top of it to get it reopened only for a technician to tells us it's too expensive to fix and Invitation Homes is not going to fix the issue. It's now 4/23/25, I have made multiple attempts (by phone and email) and Invitation Homes has yet to respond or give an update on what they originally offered as a solution (gain approval to vacate sooner due to safety concerns, recieve a call back in 2 business days) which was 3 weeks ago. Due to not recieving an update within the timeframe provided and actively knowing we're moving out sooner than anticipated due to safety concerns, I am now facing penalty fees, which will result in thousand of dollars.Representatives involved:Sollena Thrape ******* Port ****** ******* ******** **** ***** ********** ******

  Business Response

  Date: 05/01/2025

  Invitation Homes has received and reviewed ******* Vazquezs complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.
  
  The local management team contacted ******* regarding their concerns and have reached a mutual agreement for them to vacate their home early.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 05/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, tenants of this business, let their aggressive dogs outside without a leash who came onto my property and attacked 2 dogs in my care. Dogs have caused property damage to the rental home as well as my fence line. Despite calls and emails, management company refused to follow up with me.

  Customer Answer

  Date: 04/17/2025

  After contacting their corporate office, they were able to get in contact with the property manager I needed to speak with. He called me directly and the situation has been resolved for now.

  Business Response

  Date: 04/21/2025

  Invitation Homes has received and reviewed ****** ********* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  ****** **** (Director of Operations) and ****** ******** (Portfolio Director) reviewed Joshuas complaint, and the Portfolio Director reached out to the neighbor to discuss the incident further. A technician has been scheduled to inspect the home and fence for any repairs needed. The office will continue to work with our neighbor, ******, to provide updates on the fence repair.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 04/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please reconsider the cancellation of work order B13847063, the repair or replacement of the spa and pool heater. The home was advertised with a prominent picture showing a home pool with spa. There was no disclosure that the spa was non-functional. The home was also advertised with the neighborhood amenities of a golf course, clubhouse, fitness center and pool; none of which have been present for the last nine years! Since none of the above advertised community amenities are available I feel the least Invitation homes should do is make sure that the pool and spa amenity at my home is fully functional.

  Customer Answer

  Date: 04/19/2025

  Invitation Homes continues to attach junk fees to their Security Deposit and Move In Funds payments. They charged me $9.95 twice, for my single payment. I tried in vain to pay using a bank draft. Invitation Homes does not have a bank draft payment available until after you become a resident and have already made the required upfront payments. I thought perhaps if I used a debit card linked to my primary checking account instead of using a credit card I could avoid any fees. I was chagrined to see not one but two ridiculous junk fees attached to my initial payment. I have requested reimbursement for the junk fees but have not received any correspondence from Invitation Homes regarding my request. 

  Customer Answer

  Date: 04/19/2025

  Attached in the partially completed Invitation Homes Cleaning Checklist left at my home on move in. The tasks were not completed. Please note that the supervisor neither initialed nor signed the form.

  Customer Answer

  Date: 04/19/2025

  Invitation Homes falsely advertised that I would enjoy community amenities which are not available due to proprietor bankruptcy nine years ago. Please see the attached listing document which (still today) touts a tennis court, fitness center, community pool, golf course and clubhouse as available community amenities with the rental of their home. The amenities have been unavailable for nine years. I was told by a community representative that Invitation Homes has been asked on many occasions to stop advertising amenities which are not available to their tenants, however, they persist. 

  Customer Answer

  Date: 04/22/2025

  Invitation Homes continues to attach junk fees to their Security Deposit and Move In Funds payments. They charged me $9.95 twice, for my single payment. I tried in vain to pay using a bank draft. Invitation Homes does not have a bank draft payment available until after you become a resident and have already made the required upfront payments. I thought perhaps if I used a debit card linked to my primary checking account instead of using a credit card I could avoid any fees. I was chagrined to see not one but two ridiculous junk fees attached to my initial payment. I have requested reimbursement for the junk fees but have not received any correspondence from Invitation Homes regarding my request.

  
  

  Business Response

  Date: 04/24/2025

  Invitation Homes has received and reviewed **** ******* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Regarding the non-functional fitness center, community pool, and golf course, we acknowledge that these amenities have been advertised incorrectly. We are currently reviewing our advertising practices to ensure that all information provided to our renters is accurate and up to date. We regret any confusion this may have caused and will take immediate steps to correct this. We have reached out to the *** for clarification and possible exception.
  
  We understand the gravity of the situation involving the irrigation system and the lawn. It is unacceptable for our renters to be held responsible for issues stemming from non-working systems. We will prioritize the repair of the irrigation/sprinkler system and installed new sod in the backyard home. Our maintenance team has scheduled for the remainder of the landscaping and irrigation repairs for 4/25/2025.
  
  We also recognize the importance of unobstructed access through the gates, especially given the demanding work schedule as an ER nurse and have now provided **** with two gate decals for access.
  
  We apologize for the delay in approving and starting the exterior and interior home and pool work orders. We understand how this has impacted Lisas plans and the expectations of their guests. We will expedite the replacement of the pool/spa heater and lights to ensure the pool is usable. Additionally, the pool has been professionally cleaned.
  
  We appreciate Lisas patience and understanding as we work to resolve these matters.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invitation is charging for courtesy notices from the **** Their contract states that they may do this, but "to reimburse Landlord for administrative time and effort expended in complying with the particular violation on Resident's behalf." No time nor effort has been expended to rectify the situation on behalf of Invitation Homes. The charges should not be assessed, as there were no damages to Invitation Homes, nor any effort, other than typing in the charges on our bill. I want the charges immediately removed.

  Business Response

  Date: 04/25/2025

  Invitation Homes has received and reviewed ***** ***** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Tracis request is still in process. We are working with our billing team regarding items that need resolution. We will continue our efforts by continuing to contact ***** to resolve their expressed concerns.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went over Nov 2024, Dec 2024 Jan 2025 3 months without running proper running water for bathing/drinking with two minor children in the home. I was offered 50 % off balance due to rent abatement-me, until repairs were fixed. They must have knew they were at fault that is why they offered this program. I accepted-due to not having money to move. I paid the amount as agreed on the date it was due. Balance was zero for March 2025. I go to my residential portal to pay April's rent and I have a court fees/attorney charges on the account. I phoned/email asking why this charged occured if my balance going forward was zero. ***** ******** repsonse was you owe those fees due to us filing in Jan. I requested a copy of the ledger- the ledger reflects Feb filing court fees. How can she state the fees are from Jan and the ledger reflects Feb? I took the 50% agreement in Feb and it was accepted and agreed by both parties. I even received an email stating if you pay this amount, you will have a fresh start for March 2025. I told ***** ******** my ledger don't reflect that. I then receive another ledger showing the month now removed off the ledger. How can that be? Any charges on the account have to have a description so residents know what they are being charged with. I go to print out the ledger sent on 4/11/25 and it has deleted from them. I do have screenshots of the original sent to me on 4/11/25 along with a reference number for the call and the email. Invitation Homes altered my ledger unlawfully and have not provided me with what month I was charged with the attorney court fees on my ledger. This is an act of fair housing, and retalition of hate due to me excersizing my rights.

  Business Response

  Date: 04/22/2025

  Invitation Homes has received and reviewed ******** ********* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Terrisha contacted Invitation Homes regarding legals fees from an eviction filing on their account and being without proper running water for three months in 2024.  The last rent payment made from ******** was in October 2024. The November 2024 payment was returned *** (non-sufficient funds). Legal fees were placed on the account once invoices were received from the attorneys. 
  
  As a gesture of good customer service, Terrisha was given a one-time concession of $350 due to the maintenance issues.  In addition, ******** was offered Second Chance, which took 50% off the account balance in the amount of $3522.07. The late fee for February and March was waived as well.  We held the legal fees so that the balance could be paid without reflecting in the total due. We offered to make a payment arrangement for the legal fees, which was declined.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because:  There is discrepncies in the ledger. My account balance was zero and now they added fees not giving a description of what month. I have emails stating my account will be a fresh start. Meaning I owe nothing. I have several ledgers reflecting differents each time. They should not offered a one time payment plan to clear the account then add fees. The attorneys dont take 3 months to send an invoice. This is a mishap on there part and they are treating me unfairly due to my family status and race. 

  Business Response

  Date: 04/24/2025

  Invitation Homes has received and reviewed ******** ********* complaint to the Better Business Bureau. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Following our initial response, the local management team connected with ******** again to clarify the charges on their account. During the call, we agreed to waive 50% of the legal fees in addition to what we previously discussed. Terrishas account has been updated to reflect the discussions, and we advised to ******** we would not make any additional adjustments.
  
  As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invitation Homes is the property manager for my entire street. They were contacted multiple times over the course of months by our local water supplier about having backflow testing done at all the properties. Invitation Homes ignored the requests which resulted in all the water being shut off in our neighborhood. At no time did anyone in the property management team contact us tenants about this issue. I have left multiple messages and requests for call back and still no one has made an attempt to contact me to resolve this issue.

  Business Response

  Date: 04/22/2025

  Invitation Homes has received and reviewed ***** Sitkowskis complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  ****** **** (Director of Operations) and ****** States (Regional Maintenance Manager) reviewed Kevins complaint. On April 15th, we began receiving notifications of water disconnects to this neighborhood due to expired backflow inspections. Backflow notifications had been sent to the owner on record and unfortunately as the Property Manager, not owner, Invitation Homes had not received these notices. Invitation Homes had received a few notices prior to disconnect from residents and those inspections had been completed. Once we were notified, Invitation Homes hired two plumbers to begin inspecting and having water re-activated. On the first day we were able to have most homes inspected and passed to have water services restored. Any homes that did not have water were approved for hotel reimbursement or a daily credit towards rent. We have requested the mailing address for these notices to be sent to the Property Manager (Invitation Homes) rather than the owner. We apologize for this inconvenience and do not expect this to happen again going forward.  
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 04/22/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several issues with our rental property went unaddressed we decided to move from the property. Only after we gave our notice to vacate did the management company come in and begin making repairs and fixing issues. Once we moved out they sent a list of damages that we were charged for. One of the largest items was $2000 to replace a granite countertop that is clearly not granite to begin with but press board covered in epoxy. That is the same material that was there when we moved in. Upon disputing these charges I requested invoices, receipts and photos of the work performed and was denied. I also requested the original move in report with the photographs that were added to that report and got nothing. I am willing to pay my share of any damages made by me and my family as I believe fairly that I should but I believe that this company is retaliating against me since I was a good tenant that always paid and paid on time but they could not keep me locked into that rental. They know that I am willing to pay what is owed but they are going above and beyond to collect for damages that have nothing to do with our stay in this home. I want all work and charges documented so that I can pay what is right.

  Business Response

  Date: 04/22/2025

  Invitation Homes has received and reviewed **** ******* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  We have completed a deposit accounting adjustment and sent notification to **** regarding the ledger adjustment. To date, we havent heard back from **** on the resolution.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renovations being done by invitation homes to a property across the street. The contractors damaged my property and all attempts to contact invitation homes have been ignored

  Business Response

  Date: 04/24/2025

  Invitation Homes has received and reviewed Thari *********** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  A representative reached out to Thari and listened to their concerns and experience. We were able to further assist ***** in resolving the expressed concerns.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been renting with invitation homes since January 2025, and its been a night mare. From them not properly inspecting the house upon moving in. Once I moved in I encountered numerous issues with the property. Broken pipes, leaks, broken appliances, you call and get the run around or they say someone will get back to you and the managers take forever calling back or dont call back at all. They do a horrible job at taking care of the properties, but then expect rent on time . I over nights a payment to them and it did not get to them by the next day so once they received payment instead of applying the payment to my account, they closed my rental portal preventing me from paying any more rent then sent my money orders back to me in the mail because it wasnt deliver on time now I owed late fee . Who sends money back?? Now they have my account in eviction status because of one late payment . Refused to open the portal for me to make any other payments, because they want a total amount at once. I have running toilets, possible leaks , broken pipes, water stained ceiling , I had to get an appliance replaced once I moved in and they tried to charged me a service fee for that , when it was broken upon me moving in, my refrigerator not properly working , no ice comes out and their maintenance men they sent to fix it showed up smelling of alcohol and acted like he didnt want to fix anything. I am utterly frustrated and upset. Because now they sending me to court , when they are the ones not doing their job!!

  Business Response

  Date: 04/24/2025

  Invitation Homes has received and reviewed ****** Tilleys complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Invitation Homes proof that there were reported maintenance issues in the home. The service requests have been completed for issues stemming from January 2025. We also acknowledge that ****** overnighted a payment. Unfortunately, that payment was only half of what was due for rental charges. Partial payments are not accepted per the lease agreement. The account is now delinquent by three months. The online portal is not accessible to any tenant in eviction status. In effort to help ****** catch up on rent, Invitation Homes offered a one-time payment plan to help avoid eviction from the home. We hope this generous offer will be accepted and the terms satisfied to avoid any additional issues.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 04/24/2025

  Well originally we were behind but overnighted a payment it was not a half payment it was what we owe. Unfortunately they didnt receive the payment until the 4th of next month. They sent the payment back saying it was a half payment. The only reason I am 3 months behind because it took them 3 months to fix my water leak/ broken pipe that the city stated I had. I have been receiving water and sewer bills that state 2000-3000$ dollars due to that. I would not be 3 months behind if they would have put effort and acknowledge the fact that something was wrong. So my rent is now 4000 and I am not able to pay that furthermore I will not pay it because that is not my bill. So now I am in eviction because I have a bill of 9400 and they want the whole payment. The whole payment is not my problem I feel because of the lack cause it the bill to be high. I am thankful that the payment plan was put in place but its not like they did me any favors because either way I would have went to court !! They still took an extra month to fix the situation then someone turned off my water for a period of 48 hours. So either way you put it this is negligence on the property itself because all theses problems were stated the day of the inspection when I first moved in. Oh and might I add I still have one bathroom that has a leak due to the toilet just running all day and night. Lets see see how long it takes for them to fix this issue. My bill is going to be sky high again this month because they dont care enough to fix the bill. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************************************************************************************** Mi contrato de alquiler en ************* con la direccin ************************************** , terminaba el 21 de febrero del 2025 y deba avisar la cancelacin 60 das antes. Lo hice el 16 de diciembre del ****************************************** seora ******* ******* y **** menciona en su respuesta que iba a dar de baja el contrato el 21 de febrero y apartir del 22 de febrero lo iba a colocar mes a mes . Luego **** que avisar 30 das antes de la mudanza para finalizar el mes a mes y lo hice el 20 de febrero por medio de correos electrnicos . Nuevamente la seora ******* ******* me enva los pasos a seguir para entregar la casa . El 20 ******** recibimos un correo de la seora ***** ****** donde menciona haber recibido la casa en tiempo y forma. Una semana despus recibimos una carta certificada donde nos cobran $2775 por no avisar 60 das antes que termine el contrato del ************************************************************************************************* unidad. Debido a esto yo pierdo mi desposito y debo pagar la diferencia. No me parece correcto porque tengo todos los correo con fecha y mencin de todo

  Business Response

  Date: 04/21/2025

  Invitation Homes has received and reviewed ***** Ybarras complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Upon receiving the complaint, our Assistant Portfolio Manager promptly reviewed the situation and reached out to the resident for further clarification.  After speaking with *****, it was agreed that the lack of notice charged would be reversed from their account.  An adjustment was prepared which allowed ***** to receive a security deposit refund.  Check number ****** was issued 04/17/2025 and will be mailed to *****.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response and accept this resolution.