ComplaintsforIrwin R. Rose & Company, LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally complain about the unjust treatment I received regarding my terminated lease at *********************** Apartments, particularly the unwarranted charges and withholding of my security deposit.I leased a unit from April 8, 2023, to April 8, 2024. I fulfilled all contractual obligations and provided the required 60-day notice of my intent to vacate on January 28, 2024, with the move-out date of April 8, 2024. The apartment was professionally cleaned, and I returned the keys on the specified date. The management acknowledged receipt of my notice and confirmed the timely return of the keys but declined to conduct a walkthrough, citing they were too busy. To ensure clarity, I recorded a video of the units condition at move-out.On May 4, 2024, I received a notice from Resident Advocate, a debt collection agency, stating I owed a debt to *********************** Apartments. This was unexpected and unprofessional, especially since the Final Account Statement detailed all expected fees for final billing. The additional $806.65 reletting fee was a shocking and unjustified addition, as this charge is illegal and constitutes holding my deposit in bad faith.I filed two complaints with the collection agency, disputing the validity of the $249.91 claimed to be owed and asserting that *********************** Apartments owes me $556.74. The collection agency has been unhelpful and unable to justify or explain the reletting fee despite my proper adherence to all lease termination procedures.My attempts to resolve this issue with Irwin ****************** have been ignored. in the past 30 days. I request the following:Immediate reimbursement of the $556.74 owed to me.Written confirmation that the $806.65 reletting fee has been removed and that no further collection actions will be pursued against me.A formal apology for the distress and inconvenience caused by this situation.I hope we can resolve this matter amicably and expediently. I look forward to your prompt response.

  Business response

  06/06/2024

  The resident moved out on 4/8, which is when her lease expired, and she gave proper notice.  However, she failed to pay rent for those 8 days in April and was therefore, charged the reletting fee.

  Customer response

  06/06/2024

  I am writing to formally dispute the reletting fee charge of $806.65 applied to my account. As per the Texas Property Code and the terms of the lease agreement signed, this charge is inappropriate and unjustified for the following reasons:
  
  1. Lease Termination: I vacated the property on 4/8, which coincided with the expiration of my lease, and I provided proper notice of my move-out as required.
  
  2. Payment of Rent and Fees: All rents, fees, and penalties specified in the contract were paid in full. This includes the rent for the 8 days in April ($253.07) and the late charge ($81.20 consisting of the initial late fee and daily late fees).
  
  3. Lease Compliance: I did not break the lease. The lease contract under section 7.7.1 clearly outlines when a reletting charge is applicable. Since I complied with all the terms of the lease and provided proper move-out notice as per section 25 (a, b, c, and d), which was acknowledged and confirmed by the landlord, the imposition of a reletting fee is unwarranted.
  
  4. Unreasonable Fee: The reletting fee charged is unreasonable and excessively inflated. Texas law allows landlords to charge a reletting fee only to cover costs associated with preparing the dwelling for reletting and handling the necessary paperwork. The fee imposed far exceeds these reasonable costs.
  
  Given the circumstances, I request that the reletting fee be removed from my account. I look forward to your prompt resolution of this matter.
  

  
  

  Business response

  06/10/2024

  The last payment received on your account was on 3/5/2024.  The prorated rent and utilities for ***** was not paid.  The late fee was assessed.  The reletting fee was charged in accordance with the lease agreement.

  Customer response

  06/10/2024

  I am rejecting this response because: 

  The last payment received on your account was on 3/5/2024.  The prorated rent and utilities for ***** was not paid.  The late fee was assessed.  THE LAST PAYMENT FOR THE RENT WAS PAID OUT ON 4/24/24 BY ************************* OF YOUR COMPANY.  THIS $253.07 RENT FOR 4/8/24 PRORATED RENT WAS PAID WITH A LATE *** OF $81.20.The reletting fee was charged in accordance with the lease agreement. I HAVE ALREADY DEFINED THE RELETTING *** AND HOW IT IS IDENTIFIED IN THE ***** AGREEMENT AND AGAIN YOUR COMPANY DID NOT HAVE ANY OF THE EXPENSES TO RELET THE ****.  I GAVE PROPER NOTICE, CLEANED THE **** AND TURNED IT IN ON SCHEDULE. I MET ALL MY CONTRACTUAL OBLIGATIONS. IN *****, A RELETTING *** IS INTENED TO COVER THE LANDLORDS COST ASSOCIATED WITH FINDING A NEW TENANT WHEN A TENANT BREAKS THE ***** EARLY.  I DID NOT BREAK THE ***** EARLY. THIS CHARGE IS NOT (1) REASONABLE - REFLECTING ACTUAL COST TO FIND A NEW TENANT.  (2) PROPORTIONAL - ALIGNED WITH THE REMAINING TERM OF THE ***** AND THE LANDLORD'S ACTUAL COSTS. OR (3) TRANSPARENT: CLEARLY OUTLINED IN THE ***** AGREEMENT REGARDING WHEN AND HOW THE *** IS APPLIED.  I MET ALL OF THE CONTRACTUAL OBLIGATIONS AND SHOULD NOT HAVE BEEN CHARGED THIS *** ACCORDING TO WHAT THE ***** STATES.

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As of 5/14/24 I've put the same work order in 5x now since Nov 2023 about a water ***************** still not fixed. Every time it rains I have water leaking down the wall by the fireplace. I have big stains on the ************** & what looks like mold growing. I have a 14 month old baby and haven't been offered any accommodations until it is finally fixed. I even sent pictures of my wall and ceiling. I've renewed my lease for the second time and very disappointed.On 5/15/24 Maintenance guys came by spraying white colored "mold prevention" on the wall/ceiling and covered it with paint. No one actually checked behind the walls for mold like I was told would happen.Update 5/31/24 Since the bad storm on 5/28/24 my fireplace has leaked water from the cracks going along the side of it. I have two additional ceiling leaks. The leak that was "repaired" is still ************** is growing AGAIN. The paint is bubbling again from water leaking behind it. I was told "mold takes a long time to grow" but yet it started growing within a 4 day timeframe. I've taken pictures and videos as before. I won't be renewing another lease with Crossings on ***** ***LATEST UPDATE 6/2/24*** Maintenance **** finally cut a hole in the wall 5/31/24 after continuous calling & going to the office speaking with the property manager to get a solution about this leak. Of course there was mold and rotten damp wood (as I already figured). I packed bags and I did not bring my baby back into the apartment. I was later told contractors would be out to fix the leak from the inside and tear out the rotten wood and repair on Saturday. Contractors came 6/1/24 to (repair). Today I returned home to clean thoroughly and whats happening again??? Water is STILL leaking down the wall even worse now from the rain and ****** is expected to get rain for the next couple days. So basically the new wood and installation is getting wet again and will start molding/rotting all over again I have a baby living here

  Customer response

  07/09/2024

  The business contacted me directly and my situation has been resolved. 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my serious concerns and dissatisfaction with the property management services provided by Irwin R. Rose & Company, LLC, specifically in regard to my experience with Gateway Cedars.After my move-out from the apartment, I provided my forwarding address in emails and in the final move-out paperwork to the ************************* as instructed. Despite this, I never received a formal move-out invoice or Final Account Statement sent to my provided last listed forwarding address. Instead, I was only made aware of the balance due to a collection company contacting me unexpectedly with the information. Additionally, the move-out invoice contained charges that I believe to be erroneous and unjustified:Unauthorized Pet Fee: I did not have any pets during my tenancy at **************. Maintenance personnel frequently visited my apartment during my stay, both when I was present and when I was away. If there had been any pet on the premises, the maintenance staff would have been aware of its presence. Additionally, I had ****** Nest cameras installed, which further supports the fact that there were no pets during my tenancy.Renters Insurance Non-Compliance Fee: I maintained renters insurance throughout the duration of my lease term and have documentation to support this.Replacement of Carpet: I diligently followed move-out cleaning instructions and left the apartment in good condition. If there are specific damages to the carpet that necessitated replacement, I request detailed documentation and evidence supporting this claim.I kindly request that Irwin R. Rose & Company, LLC, ******************* address these issues promptly and provide a revised invoice reflecting accurate charges, along with proper documentation supporting any deductions from my security deposit.Thank you *******************************

  Business response

  04/15/2024

  Hi ******,

  Thank you for being a valued resident.  Please find attached your Final Account Statement.  The invoice for new carpet being installed prior to your move-in and photos documenting the carpet damage at move-out.  We utilize a third-party carpet vendor to determine carpet damage/pet stains. (see photos) The proof renter's insurance you provided does not cover the dates of your lease.  If you could upload proof of insurance, we would be happy to review it.    

   

  Customer response

  04/15/2024

  I am rejecting this response because:   

  
  After reviewing the provided documentation and comparing it with the Move-Out Inspection Checklist, I would like to address the following concerns:
  
  1. **Carpet Condition**: The Move-Out Inspection Checklist, completed on March 19, 2024, indicates that the carpet was in good/ok condition. This assessment was conducted by your employee with Gateway Cedars Apartments. This assessment contradicts the claim of significant carpet damage at move-out. Additionally, the photos provided do not clearly show the date they were taken, making it difficult to verify their accuracy and relevance to my move-out.
  
  2. **New Carpet Installation Invoice**: The invoice for new carpet installation prior to my move-in appears to pertain to a period before my tenancy began. As such, I do not believe it is appropriate to hold me responsible for this expense, as it predates my lease term.
  
  3. **Carpet Replacement After Move-Out**: If there is evidence of carpet replacement after my move-out, I request a separate invoice documenting the carpet replacement that occurred due to my tenancy. This would help clarify the situation and support the charges.
  
  4. *********************** I have provided documentation of renter's insurance in two separate documents. The first document covers the proper insurance through **** from March 16, 2023, to March 16, 2024, and the second document covers insurance from March 16, 2024, to March 16, 2025, thus including my full lease term.
  
  Given these discrepancies, I respectfully request a detailed explanation of the charges assessed in the Final Account Statement. I also request an itemized list of deductions from the security deposit, along with clear supporting evidence to substantiate each charge.
  
  Should this matter remain unresolved and in light of the discrepancies noted, I am prepared to seek legal action to protect my rights as a tenant and pursue a fair resolution.
  
  Please understand that I take this matter seriously and wish to resolve it fairly and amicably. I appreciate your cooperation and prompt response to address my concerns.
  
  Thank you for your attention to these issues
  
  ******

  Business response

  04/16/2024

  ******,

  Thank you for providing the proof of insurance.  That charge has been removed.  

  The invoice for the new carpet being installed prior to you moving in was provided with your Final Account Statement. Anytime a pet odor is found at move-out, the carpet vendor pulls the carpet to verify the findings. Pictures of the stains found on the carpet at move-out were included with your Final Account Statement. The carpet charge is prorated based on 5-year carpet life. Since the damage occurred during your time of residency the charge will remain.   

  Customer response

  04/16/2024

  I am rejecting this response because:   

  After reviewing the information provided, I would like to address the following concerns:
  
  1. **Depreciation Calculation**: The carpet charge is prorated based on a 5-year carpet life, with a total charge of $968.00. You mentioned the charge is based on less than 1 years of depreciation on the Final Account Statement. The prorated charge should reflect a single year of depreciation, which is $193.60. Instead, the charge calculated for me is $774.40, which suggests an overcharge and a depreciation of 4 years. Can you please provide a more detailed breakdown of the calculation to explain how the final charge was arrived at?
  
  
  2. **Pet Odor and Carpet Damage**: I do not believe that any damage to the carpet was caused by me during my tenancy due to a pet, as I did not have any pets in the apartment. As previously mentioned, the Move-Out Inspection Checklist from March 19, 2024, confirms that the carpet was in good/ok condition. Additionally, if the carpet was replaced prior to my move-in, the charges for replacement for over 80% off the carpet should not be my responsibility.
  
  Given these discrepancies, I respectfully request a review of the carpet charge and further clarification on the depreciation calculation. I ask for documentation to support the need for carpet replacement and the specific clear findings of your carpet vendor for pet odor. 
  
  If this is your final statement and you are unwilling to resolve the matter fairly, I will have no choice but to proceed formally with legal counsel to protect my rights as a tenant and pursue a fair resolution.
  
  Thank you. I look forward to your prompt response.

  Customer response

  04/17/2024

  Despite my previous requests for clarification and a fair resolution regarding the charges included in the Final Account Statement, the matter remains unresolved. I have reviewed the relevant Texas laws and responses, and I continue to believe the charges are inaccurate and unwarranted.
  
  
  As of today, I have not received a satisfactory explanation or resolution regarding the carpet charges, the lack of itemized documentation for the bedroom and bedroom closet, or the handling of my account with the debt collection agency. This has left me with no choice but to proceed with legal action.
  
  
   I intend to seek legal assistance and file a claim in small claims court to recover any undue charges and additional expenses related to this dispute. I believe my rights as a tenant have been violated, and I am prepared to pursue this matter through legal channels. 
  
  
   I addressed the following concerns:
  
  
  1. **Pet Odor and Carpet Damage**: I do not believe that any damage to the carpet was caused by me during my tenancy, as I did not have any pets in the apartment. As previously mentioned, the Move-Out Inspection Checklist from March 19, 2024, confirms that the carpet was in good/ok condition.
  
  
  2. **Replacement Areas**: The invoice provided includes charges for the replacement of carpet prior to my move in for  in the living room, bedroom, and bedroom closet. However, no documentation or evidence has been provided to substantiate damage to the bedroom or bedroom closet. I request clarification and supporting evidence for these charges.
  
  
  3. **Itemized List of Damages and Charges**: As of today, it has been 30 days since my move-out, and I never received a written description and itemized list of damages and charges to the last forwarding address provided. The last forwarding address was listed on my move-out paperwork on March 18th and in an email to Gateway Cedars on March 10th. I also requested an itemized invoice from ****************** on April 8th. Verification on whether the Final Account Statement was sent, when it was sent, and if it was sent to the the correct address was not provided. 
  
  
  Per Section ****** of the Texas Property Code (Liability of Landlord), landlords are required to provide a tenant with a written description and itemized list of deductions from the security deposit within 30 days of the tenant's move-out date. If the landlord fails to comply with this requirement, the tenant may be entitled to certain remedies, including the return of the full security deposit.
  
  
  I was only notified of my balance due by a debt collection agency reaching out to me via email.
  
  
  The business noted that the charges will remain.  I will have no choice but to proceed formally with legal counsel to protect my rights as a tenant and pursue a fair resolution tomorrow. 
  
  
  Thank you 
  ***************************;

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ground around my apartment unit gets easily flooded whenever after just a few hour raining, and also keeps wet and muddy all time even sunny days. On January 05, 2024, I submitted the maintenance request from the maintenance request page of their website to bring my concern about breeding mosquitoes. They obviously did nothing but emailed me “the maintenance request was complete”. I submitted the request again on January 19, 2024. They emailed me back on January 22,2024 “Yes we are working on it is a water leak on the city line they are to(o) busy we are on the list sorry” My translation is that the water comes from underground makes the soil wet, the apartment management requested the city to fix the water line, but the city doesn’t fix it yet. However, the flooding is made from the lack of rain gutters flow (please see attached picture) and soil condition (clayey). The other side ground of building is cured by the sand but not my side (please see attached) Also I contacted the city (call 311) and was told the management must take care of the issue inside the property. The night of January 21, 2024 the flooded water almost came in my unit. (Please see attached picture) They do not respond my maintenance request. I submitted the maintenance requests before Christmas. They said due to holiday season, they work on only urgent requests. One month after my request and the holiday season completely ended but they do nothing yet.

  Customer response

  01/25/2024

  I wrote on the maintenance request “poor drainage” this means “ rainwater is not into the cray-like soil and a few hour rain remains on surface next 2 days” 
  even after heavy rain, if soil absorbs water well, no flooding will occur.
  Actually the apartment management knows about the soil condition in the property and treat it with orange sand except my side of building 7. Other side is walkable even during flood warning but my side is all time wet and muddy even very sunny day. (See attached)
  I asked why my side of ground isn’t cured to the apartment management, but they didn’t answer.
  Apparently the apartment management concerns (only) the drain pipe between building 8&9 or flood water on walk path. (These are also problems though)
  To prevent flooding around my apartment, they need to change soil (condition) , or construct inlet drainages, or set water-absorbing blocks/concrete (or if they believe that the rain water from the roof makes flooding is the city’s fault, file a complaint against city public works)
  However I cannot await the improvement of entire ground, wet conditions and mosquito bites make my allergies worse. 
  And spiritual reason as well.
  About  maintenance request ignorance: As I wrote they don’t work my internal maintenance request. They don’t fix the living room display cabinet, I can’t store my stuff for 1 month after moved in. (See attached)
  not only this cabinet, almost everything inside my unit is dirty, cracked, broken, and/or decompressed.  The edge of display glass self is cracked and I cut my finger.
  The bottom of kitchen cabinet is decompressed like the cabinet at living room. I put a  board and now barely can be used. But I cannot do anything within tenant’s role.
  they passed me the key without house cleaning.
  

  Business response

  02/05/2024

  La Calera Apartments
  *** ****** ** *** ******** ***** *****
  
  Dispute Resolution Department
  Better Business Bureau
  Dallas/Lubbock/Wichita Falls
  
  Re:  Complaint ID #********
  To Whom it May Concern:

  
  The complaint referenced as #******** has been received for La Calera Apartments and has the following response:

  
  Customer’s Statement of the Problem:
  The ground around my apartment unit gets easily flooded whenever after just a few hour raining, and also keeps wet and muddy all time even sunny days. On January 05, 2024, I submitted the maintenance request from the maintenance request page of their website to bring my concern about breeding mosquitoes. They obviously did nothing but emailed me “the maintenance request was complete”. I submitted the request again on January 19, 2024. They emailed me back on January 22,2024 “Yes we are working on it is a water leak on the city line they are to(o) busy we are on the list sorry” My translation is that the water comes from underground makes the soil wet, the apartment management requested the city to fix the water line, but the city doesn’t fix it yet. However, the flooding is made from the lack of rain gutters flow (please see attached picture) and soil condition (clayey). The other side ground of building is cured by the sand but not my side (please see attached) Also I contacted the city (call 311) and was told the management must take care of the issue inside the property. The night of January 21, 2024 the flooded water almost came in my unit. (Please see attached picture) They do not respond my maintenance request. I submitted the maintenance requests before Christmas. They said due to holiday season, they work on only urgent requests. One month after my request and the holiday season completely ended but they do nothing yet.

  
  La Calera’s Response:  We completely understand the residents’ frustration.  This issue lies with SAWS (San Antonio Water Services) as this water line belongs to the city and is theirs to repair.  We have been in communication with the city and have been told we are on their schedule to complete.  We will keep the resident informed as we learn any other information as it relates to the repair.

  
  Thank you,
  Maria *****
  Community Manager
  La Calera Apartments

  
  

  Customer response

  02/05/2024

  I am rejecting this response because:   
  

  My compilation is not “water have been leaking from the water line”.

  I have never asked where the leaking water comes from.

  I have asked the apartment management 

  “to improve all-time wet ground around my unit”

  ”to resolve puddles AFTER RAIN”

  “to resolve puddles around my unit for mosquito control”

  they have never mentioned about that and never have any resolution for it.

  
  Even if the leaking water makes the ground muddy, even if it’s city’s fault or Mother Nature, they should take care of issues inside the property like setting water absorbing pads. They haven’t treated any issues even the puddle made from the water leakage 

  When I saw the apartment maintenance personnel just outside of my unit (on January 26,2024), I told him I don’t ask about the water leakage from the pipeline, I explained what are problems as pointing paddle (which was made from rainwater)and my side (muddy) and other side (treated) 

  Although water leakage from the pipeline is not my complaint, it reveals their unethical. 
  they have told me that they acknowledge the water leaks from the city water line, they have to wait the city start working it. 
  However, after I reported the puddle at exact outside of the apartment to the San Antonio Water System,they responded within 12 hours and then found it needs a utility work. It’s not their turn came up from the waiting list.

  I do not believe they reported the city properly.

  the San Antonio Water System told me that the water leakage was found the apartment’s pipeline but it’s located outside of the property (outside of the property but the apartment has responsibility)that’s why utility work is starting when I inquired about my service request.

   

  Customer response

  02/05/2024

   

  Customer response

  02/05/2024

  I wonder if water leakage makes the water fee high. Normally the apartments in San Antonio charge $10-15 / month and this apartment charges $35/month, more than a double of other apartments.

  Customer response

  02/05/2024

  Then don’t mention about my move in maintenance request either.

  why they don’t do anything for that?

  Customer response

  02/06/2024

  Leaking water from the pipeline doesn’t flow to my side. 
  it doesn’t make sense if leaking water makes the puddles around the rain gutters only when after rain.

  And again, no water what causes wet conditions , the apartment management must make some improvement.

  they have never mentioned and try and effort least 1 month but blaming the city.

  They let water stay as setting a rail around the gutter instead.

  Business response

  02/15/2024

  La Calera Apartments
  *** ****** ** *** ******** ***** *****
  
  Dispute Resolution Department
  Better Business Bureau
  Dallas/Lubbock/Wichita Falls
  
  Re:  Complaint ID #********
  To Whom it May Concern:
  The complaint referenced as #******** has been received for La Calera Apartments and has the following response:
  
  La Calera’s Response: Thank you for meeting with me and discussing our planned improvements to alleviate the water issue near your apartment home.  We are hopeful that these improvements will resolve the current issue.  Please keep us updated if any other issues arise and we will respond accordingly.

  
  Thank you,
  Maria *****
  Community Manager
  La Calera Apartments

  
  

  Customer response

  02/17/2024

  I am rejecting this response because:   
  they do not do anything for improvement. 

  They do not contain any word for the plan to improve; when, where, what, how they would do for the improvement.

  They don’t explain why they don’t start anything by now , what causes the delay.

  
  

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 29, 2023. I applied for an apartment and paid a ****** refundable deposit along with a ***** non refundable application fee. I was denied moving into the unit because of my credit . I was then told my deposit could take up to 30 days to be refunded. I do not agree with this decision. My deposit which shouldnt have been taken in the first place should have been returned to me immediately after the denial. I could understand if I actually lived there and was moving out and had to wait for a deposit to be returned. I never took possession of the unit and should not fall under the same guidelines as if I previously lived there and moved out. I have reached out to the leasing company and management and has not received a response. I am trying to relocate and strongly feel these people have no intention of giving my money back. I am reporting this for myself as well as potential customers. If you are not 100% sure you will be moving in do not pay a deposit.

  Business response

  08/21/2023

  ******** spoke with you on Wednesday, August 16th.  The refund has been issued.  Thank you, 

• Initial Complaint

  10/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had given one months move out notices to the apartment on 8/26 that I would be moving out on 9/25. On the moving out day I did walk in and inspection with the apartment people and they assured me my security deposit would be mailed to me apartment. After calling them hundreds of time for the deposit with no resolutions for a month that they sent me an statement for $1175.25 for the month of October for reletting for the month I was not even there and had given one month advance notice for month to month contract.

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/10/31) */ Thank you for taking the time to share your insight from your stay at Encino Park Apartments. Please be assured that we take resident feedback very seriously and work toward every opportunity to help improve our resident experience. Please review your signed lease renewal dated 4/1/22. 60-day notice of intent to vacate is required. Your notice provided 8/26/22 indicated 9/30/22 move out. The reletting fee charged was for failure to meet the 60-day requirement. Kindly reach out to us at XXX-XXX-XXXX should you have additional questions. Thank you.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an invoice stating that I owe South Meadows Apartments (Managed by the Amalgamated Management Corporation) that stated that part of the deposit I was supposed to receive back was being used to pay for the replacement of the carpet after I moved out and that they will not return any of my deposit, that I owe them $248.96. The line that lists the carpet replacement lists the following: "Replaced carpet LESS 2.5 yrs depreciation on $1103.70 -replaced 12/2019" stating that my cost for the replacement was $551.85. This invoice is dated 9/21/2022. My move in date listed on the invoice is 12/13/2022, move out date 8/31/2022. If the carpet was replaced before I moved in on 12/13/2022 and replaced after I moved out on 8/31/2022 the carpet was used for 2 years and 8 1/2 months before it was replaced again. It was not replaced in under 2 years and 6 months like the invoice states. I called ******** at the South Meadows leasing office to ask about this and they directed me to call Miss ******** at (XXX) XXX-XXXX, the main number for Amalgamated Management Corporation in Dallas. I asked *** ******** about this charge, stating how long I stayed in the apartment and that it was over 2.5 years. All I asked her to do was to change the line on the invoice to reflect how long it had actually been since the carpet was replaced. She was happy to at first and we had a civil conversation. Once I stated that I would not pay the invoice until the wording was corrected she got very hostile towards me and started interrupting and cutting me off when I would try to speak. I was trying to explain my reasoning for this: that under 2.5 years means under 2 years and 6 months and that is false, I need a correct invoice. As I explained this she started telling me that I didn't have to pay it, that was up to me and she told me "bye" and hung up in the middle of my sentence.

  Business response

  01/12/2023

  Business Response /* (1000, 7, 2022/10/31) */ ***** ****** was provided documentation of cleaning and damage charges. If she needs additional information, please reach out to our Collections Manager.

• Initial Complaint

  08/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  To whom it may concern, We are writing to dispute the recent charges against us in Village Green Apartments. It is very discouraging that after being moved out for months we are seeing outrageous and false charges against us. One of our complaints is we were charged for damages to flooring due to pets, charging a pet treatment fee. The problem is that we never had pets in our apartment so for there to be a charge is ridiculous. The only pets that would only be there would be cockroaches that were never taken care of. When we talked to a woman named Kara Blakeney, she said a third party came in and made the statement. When we asked her if we could get the name, receipt, or statement from the third party, she didn't. After looking through complaints of Village Green and Irwin R. Rose & Company there were also the same complaints from other residents complaining about unauthorized pet fees and being charged for damages to carpets due to pet odor and stains. Like us, they never had a pet. We were also charged for the replacement of carpet with less than 4 years of deprecation. We asked when the carpets were last replaced, and Kara told us in 2018. We've only been living in the apartment for 2 years, with not only us residents going through but maintenance as well. We were also billed for the replacement of blinds. Within our apartment complex, we only had one maintenance man who would be responsible for the whole complex. Many times, we would go weeks with unresolved maintenance reports, which were not his fault. It got to the point where we would have to communicate with him asking to fix them. Again, this is not his fault but the negligence of the apartment company and not fixing the problem and instead charging us for something that should have been replaced before we moved out. We will also be sending an email and letter in the mail disputing our charges.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My landlord has violated our lease agreement it has been over 30 days that I have been living in mold mildew and also with a bug infestation there's short nails hanging from the ceiling no securely fastened there are exposed wiring everywhere the locks on my doors have rotted away due to poor upkeep so I have barely functional locks my apartment violates every property code in Dallas and my landlord said on video that she will not email me or contact me know one is allowed to contact me because I have talked about attorneys my apartment has a huge foundation issue major cracks support beams are severely damaged folding and falling apart. All of my emails have been ignored on purpose this apartment that I live in is in violation of every single Dallas city minimum standards code for housing and violates Texas state federal and health codes they have done nothing to fix the problem even though our lease says that they have seven days to fix MS JANE ***** **** has hired management does nothing she is the landlord and owner also a real estate attorney I have looked at every court record and so many people have the same problem as me with her units due to poor management and maintenance it is a serious health issue when you have to live in a place with mildew and mold and very frustrating when your ignored in the service request you put in is marked as complete. Dallas city inspectors came out and agreed that the unit is uninhabitable half of the ashwood apartments violate city and state code they refused to contact me so hopefully putting this review will help get a response.

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/07/27) */ *****, we're sorry for your disappointment. Each of your service requests regarding your apartment was addressed timely professionally and in compliance with your lease and our commitment to service. We regret that you remain dissatisfied with our response to this issue. Dallas County Code enforcement resulted in no findings and closed the case. We're sorry for your experience with this issue. Please know that we are committed to working with our residents to address their concerns and resolve issues as quickly as possible. We consider this case closed.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want what is right and that is charges of $100 unauthorized pet fee which is a false statement. Did not have a pet,still do not have a pet and never have had a pet. Charge of $35 stain countertop repair which was there when we moved in and is on our check in sheet when we rented apartment. Also we had due to us March rent they owed us for renting out our apartment that we had already paid for march and they rented it out per agreement. They did send check for March rent for $683.15 which is short from statement showing owe us $827.21. They owe us total of $246.63 to make things right. All this is explained in upload 2 title Indian Creek final document.Here is list of upload documents and what they contain. 1. Apartment info important - contains business,individuals involved in dispute and contact info, dates and documentation,etc, 2. Indian Creek Final Document - contains all info on dispute and probably most important upload. Explains dispute., 3. Apartment Downloads - contains 2 statements copy of email,inventory sheets,pics,etc., 4. Apartment doc pics - contains statements, our apartment check in sheet when we moved in that i kept copy of before returning to them and they do not know i kept copy of this and they dont have anything checked and we made list of several things., contains pics i took when we moved out to show it was left cleaner than was when we moved in. My wife and daughter spent 4 hours actually little more than that cleaning whole apartment in and out. We even bought stove burner protectors with our money to make look right. I have everything documented so if need anything else please ask. Rudest people i have ever seen and so unprofessional and would never contact me to try to explain anything. We are retired seniors and it is not right making false statements and taking from tenants that is not theirs and they should be held responsible. Just so you know the pet charge started this. What a false statement that they just throw out there.

  Business response

  06/13/2022

  Business Response /* (1000, 10, 2022/05/09) */ Mr. ******* was contacted directly on Friday, April 8, 2021, to address his concerns. Our contact information was provided should he have additional questions. We consider this matter closed.

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