Complaints

This profile includes complaints for Lurin Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lurin Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lurin Property Management

  4550 Travis St Ste 401 Dallas, TX 75205-4666

• 

  Lurin Property Management

  2850 N Hardwood Suite 1700 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While attempting to lease from a property by the name of Latitude 2976 who is under Lurin Property Management I was mislead to believe that if I paid the 100.00 application fee for a look and lease property that I would be granted a move in. After attempting to contact the property and email they never answered or replied back. I work Monday through Friday and by the time I'm off at 5:30 their doors are closed even though it states online that it closes at 6pm. I finally managed to make it up there on Saturday just to be told they can't rent to people like me and that because I never responded or called that my application had been cancelled. And that I would need to reapply and pay an additional 100.00.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/15) */ Regarding the complaint from this former applicant, I have outlined the details below on the occurrence. *Friday 6/10, Ms.******** submitted her application online. *Monday 6/13, our leasing manager Brenda started conducting the application process. During this process, Brenda contacted Ms.******** to advise her she needed bank statements and a photo id to continue with the process of her application. Unfortunately, she did not answer, and a voicemail was left. *Wednesday 6/15 Brenda attempted to make contacted again with Ms.Southhall but was unsuccessful. Another voicemail was left. *Friday 6/17, we canceled her application due to lack of communications. *Saturday 6/18, Ms.******** came to the leasing office attempting to follow up and provide the documents but was upset because her application cancelled. She was advised we would have to re-apply her and start the process over and left unhappy. Consumer Response /* (3000, 7, 2022/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called once left a voicemail and I called back on numerous occasions and left email. No response from anyone. She told me when I got there that they don't focus on calls just people who come in. What about the people who have to work. Business Response /* (4000, 9, 2022/07/22) */ We have a 72 hour turn around process to complete all applications. Since this required document was not received by the leasing office, the application was cancelled. Speaking with the leasing manager and assistant director who was working that day, this was not stated. We will waive the application fee is she wants to re-apply and provides all the documents at the time off application so there is no delay. I can personally work with her should this be an option. Thank you for your consideration.

• Initial Complaint

  Date:05/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of Lurin's propertys, The Estates of Avenstar, in Houston, Texas during the middle of March. As I am moving in, I was informed by one of the residents someone was murdered in the apartment I leased just 2 months before I moved in. The leasing staff did not inform me of this. The manager, Danielle S******, let me out of my lease but required I paid the pro-rated rent for the days I stayed there. I was to be refunded the rest of the rent and my $500 risk fee. I have this writing. This was acceptable. I was told I would have the check within 30 days. It has been about 45 days and I haven't received anything. I haven't been able to get any one on the phone and Danielle is not responding to my email. I've left messages with The Estates of Avenstar and Lurin Property management, but haven't received any update on my refund. I've been more than patient and understanding, but this is the most mismanaged property I have ever seen.

  Business Response

  Date: 06/15/2022

  Business Response /* (1000, 5, 2022/05/12) */ Hello ****** *****, Thank you for reaching out to us. We recently reached out to confirm your address, and a check was issued on 4.19.2022 to the address provided upon move-out. We will be reissuing a new check, and you should receive it within the next week. Please feel free to contact me at [email protected] if you do not receive the reissue check.

• Initial Complaint

  Date:04/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lurin Property Management (The Papillon Apartments in Pensacola, FL) is in breach of FL statute 82.51 (the Landlord's obligation to maintain the premises). Our roof has been leaking for over a month and these are not adequate living conditions. Lurin's management refuses to communicate with the tenant (myself) to get this issue fixed. I, the tenant, am entitled to enforcement of rights and duties and civil action under FL statute 83.54.

  Business Response

  Date: 06/02/2022

  Business Response /* (1000, 5, 2022/05/05) */ On April 5th Mr. ***** notified the leasing office via email about the roof leak in the master bedroom. Maintenance immediately went over there. Due to the weather, it was unsafe for maintenance to get on the roof and fully check for damages and Mr. ***** was asked to move all personal belongings from the area to avoid any personal property damages. Mr. ***** and I stayed in contact for several days on the condition. April 7th Mr. ***** notified me the roof actively stopped leaking and he was still concerned with the condition of the ceiling. On April 8th Mr. ***** was notified that Guy's Roofing would be coming out to inspect the roof. On Saturday, April 9th, Guys Roofing checked for damages. The following Monday, Adam with Guy's Roofing and myself met with Mr. ***** and went over the damage found. After receiving the information and photos, I contacted Lurin Construction via email as the roof is still under warranty with them. 4/29 Lurin Construction completed the exterior Roofing repairs - No interior repairs needed. Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Disappointing that it took this long and this much effort on our the tenant's end to get the roof fixed, but so glad it's finally done. Thanks.

• Initial Complaint

  Date:04/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this apartment complex for close to a year. It was not safe for myself and my small child to live in. My apartment was broken into 3 times. The first time I reported it to the office and provided a police report. The second time, they fixed the door, and the third time I asked to be let out of my lease due to safety issues. They agreed. Once I found a new place, I left and returned the keys as agreed. They in turn made it look like I broke my lease and put it on my credit.

  Business Response

  Date: 06/15/2022

  Business Response /* (1000, 5, 2022/05/02) */ Ms. *****, We do have record that you reported your apartment had been broken into on 12/07/2020 and we informed you of your options: you could either transfer to another unit or vacate the unit with no penalties if you provided a police report. Our records indicate that no police report was provided. The last payment of rent was May 2021 however your lease did not expire until 08/31/2021. You did not mention the other 2 times of the alleged break ins and did not provide in writing or notify the office that you had decided to end the lease contract; therefore, that is why the charge was reported to the credit agency as the rental contract was broken, no notice provided and monies owed. Consumer Response /* (3000, 7, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided the police report to the African American gentleman who was working that day. I did my part and provided the police report and vacated the property. It's clear that the office staff didn't handle the important documents with care. I can provide the police report again. I didn't report the others to you all because you handled the one I reported poorly. Your staff did not care about my safety or the safety of my child. I shouldn't owe anything because it was not safe to live there anymore. I'd expect the office staff to display empathy to the people who pay money to your company to live there. Clearly you do not.