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Business Profile

Property Management

REAP Management

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    01/16/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    REAP is the new management company for an apartment formerly named ***** at *****. I had a lease with the apartments from November 4, 2023 to October 31, 2024. My lease agreement stated that my security deposit would be refunded within 30 days and I have been receiving the run around from **** claiming that the former management company ********** is responsible. **** has access to the properties bank accounts and security deposit account now that they have taken over so they are responsible for this refund. I have attached documentation showing the amount owed to me.

  • Initial Complaint

    08/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Reap Management recently took over the apartment complex, "Tides on **********************" near the end of July 2024. I am a tenant who pays monthly to rent there. After having my maintenance request ignored by the previous management company for nearly two months, I was hoping Reap Management would actually solve the issues. I have sent a maintenance request to them through their online portal over a month ago and have also called and talked to them in person about the issues several times.Tuesday, August 13th, I went into the leasing office to ask why maintenance has still not come to fix the oven that does not work and the broken ceiling panel above my shower. The lady representing Reap told me that maintenance would be there first thing in the morning on Wednesday, August 14th. No one came, and none of the problems were fixed.On Friday, August 16th, I called to ask why they won't send maintenance to fix the issues with my apartment, and also informed them that I haven't had any hot water available in my apartment since I talked to them on Tuesday. The employee told me that they supposedly sent a maintenance worker three times to my apartment, but he refused to enter because he 'thought there was a dog in there.' She also told me that they, 'cannot fix the hot water heater.'I do not own a pet of any kind, and have never paid a pet deposit to allow me to have a pet in the apartment. The excuse that the maintenance worker 'heard a dog inside' is a blatant lie to get out of having to do his job. For whatever reason, the management company refuses to do anything about their maintenance employees refusing to do their jobs, leaving tenants stranded with broken appliances and no hot water. Furthermore, they continue to charge full rent prices, despite not fixing anything they are responsible for. The previous company, *********, was just as bad if not worse.

    Business response

    09/25/2024

    The maintenance requests have been resolved. Staff will be reaching out to her again today to verify all her needs have been met. 

  • Initial Complaint

    08/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On Friday August 2nd, 2024, I arrived home slightly after 5pm. I observed that the air conditioning was only blowing out warm air. The room temperature stayed at 89 degrees for 30 minutes with the A/C set at 74 degree. I submitted a Maintenance Request for that matter at 5:48pm August 2nd, also i left a message on the 24 hour Emergency Maintenance Line. On the morning of Saturday August 3rd, I visited the leasing office in person, to inform about the situation. I was told that there was a HVAC tech "on call" and they would reach out to him ASAP. Later that afternoon, I returned to my unit and found that a portable ******* A/C unit has been placed inside of my unit( I was very grateful) Today Wednesday August 7th, 2024 I began calling the leasing office for an update, ETA regarding the tech,etc. I place 4 calls starting at 2:44pm to 3:27pm, in which I received no Answer. However that last call at 3:27pm, I made right before I physically walked into the leasing office, to see that there were in fact employees present. After a brief wait, I then again talked to the same lady I spoke with Saturday morning. This conversation provided no information regarding Any progress, Any diagnosis or Any ETA. I haven't even been infomed that an HVAC professional has even been in the unit to inspect he problem or if one will be coming to inspect, 5 days after my Maintenance Request was submitted. * I have attached my Maintenance Request, my call log from August 7th ( There is the main office number *************& an employee phone number ************** provided)

    Customer response

    08/09/2024

    Yesterday I was contacted by the city of ****** inspector for Dallas 311. I have attached the Service request information for this matter. The inspector visited the leasing office yesterday afternoon. He informed me that the new air conditioning unit had been "ordered" however there was uncertainty in the availability of the contractor, needed to install the new unit. No one of management was in the office. He stated he would be returning to the leasing office the next day

    Customer response

    08/12/2024

    I have been notified via e-mail that the new A/C is unit is currently beginning installed. ???? 

    Customer response

    09/23/2024

    Upper Management of Reap Management, were Amazing in resolving the repair issue

  • Initial Complaint

    06/06/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    ****** on *********. I paid my rent and water bill together for May 2024 it is include when we pay the rent. O.K. the month of June 2024 when rent was due. Management for this apartment charge us 2 time as much for the water bill saying that they did take enough out for the water bill in May. 2024 we paid the water bill for May 2024 etc because the system won't let you pay rent if you do not have the whole bill correct. They never sent an email out letting us know about this problems, and the force all these new prices on us at rent time which we had to pay an extra $100.00 More before we could pay our rent. I need your help from this Management . ************************

    Business response

    07/13/2024

    The billing has been explained thoroughly to ************** as you can see below. Please use the below as our response. 

     

    Dear **************,

    Thank you for reaching out regarding your concern. We take billing matters very seriously at Reap Management and want to make sure we resolve this matter properly. I've recapped your gas, water, sewer, and stormwater charges for *** 2024 and June 2024 below. You'll notice the changes are relatively low and consistent with trends we've observed in the past.

    Gas billed in *** was $14.31 and in June $39.49. The gas admin fee of $3.00 remained consistent from month to month. Per the addendum within your lease, gas is allocated half based on your apartment unit's share of total square footage within the community and half based on your share of people living in the apartment community.

    Water in *** was $32.14 and in June $42.78. The wastewater charge for *** was $30.08 and in June $28.34. Per the addendum within your lease,water and wastewater are allocated with a combination of actual occupancy and square footage of the apartment. You'll notice these charges fall within the previous averages mentioned in the addendum of $42-$85. Please note these averages don't reflect future charges.

    The stormwater charge for *** was $3.04 and in June $4.38. The stormwater admin fee of $3.00 has remained consistent from month to month. Per the addendum, your allocation is half based on your apartment's share of total square footage and half based on your share of total people living in the apartment community.

    If we can answer any questions regarding your bill, please let us know.

  • Initial Complaint

    10/04/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I travel a lot for work. Their apartment complex ****** at Lake Highlands had very poor management. Back in July I asked them to fix my AC unit and they would either close the ticket or not do it entirely. When they finally decided to fix it I had to provide a key. I went out of town for two weeks. When I returned my apartment was unlocked. This means everything I own was not secured for an estimated two weeks. I contacted management and nothing was done. I mailed a certified letter to the owners of the property and they took an additional month to contact me. I informed them that I would like to break my lease without accruing any penalties to my credit. They refused. I have six months left on the lease and I no longer feel safe having my children there due to this severe level of negligence.

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BBB Rating & Accreditation

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Contact Information

5420 Lyndon B Johnson Fwy Ste 570

Dallas, TX 75240-6001

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(855) 736-8325

Customer Complaints Summary

5 total complaints in the last 3 years.

4 complaints closed in the last 12 months.

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