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Find a Location

SBB Management Company has 1 locations, listed below.

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    Business ProfileforSBB Management Company

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    SBB Management Company exclusively manages community associations in the Dallas / Fort Worth metroplex.

    Business Details

    Location of This Business
    12801 N Central Expy STE 1401, Dallas, TX 75243-1883
    BBB File Opened:
    7/5/1999
    Years in Business:
    25
    Business Started:
    10/2/1998
    Business Started Locally:
    10/2/1998
    Business Incorporated:
    10/2/1998
    Type of Entity:
    Corporation
    Contact Information

    Customer Contact

    • Vanessa Burch, President
    Additional Contact Information

    Fax Numbers

    • (972) 991-6642
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This company is ran by incompetent people, and their actions align with those of a fraudulent organization. They sent me a letter out of nowhere, saying that they placed a lien on my house and that I need to pay $600. It is absurd, never once did they call me to ensure that I was aware of the situation. They also make it IMPOSSIBLE to login and make payments. Their website tells you that you need to call them/get in touch with them to obtain a code to register or gain access, except when you attempt to call them or email them, they never return your calls or emails to provide you with said code. What then occurs is that your account starts to rapidly accumulate fees and I feel they know this and therefore, make it hard to login on purpose. I made several attempts to get ahold of them and each time that I miraculously got through or the one time code actually worked, Id make sure that my account was paid. I recently got through online and paid the $600 mentioned in the letter, even though I could barely afford right now. I definitely feel like they need to be held accountable for their pathetic lack of communication and their blatant lack of transparency. I am very beyond upset, and I am willing to get with a group of people in my community and lawyer up with an attorney that specializes in cases that deal with HOAs and will proudly fight for/represent those of us that are being taken advantage of by companies like SBB Management. Enough is enough! On another noteit would be a shame if I found out that they are targeting only those in the community whom have Hispanic last names, as that would be an entirely different story/outcome legally. I will not be satisfied until things are fixed quickly with my account and how they are handling business regarding all of the above!
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lori B

    1 star

    07/31/2024

    This is a terrible management company. Our HOA has reasonable rules but are not enforced appropriately. When we sold our property, THEN our house was found in violation of one of the rules. However, this rule was not actually documented in the online documentation - 7 applicable pages were missing. Also, this rule was not applied to surrounding homes, only to ours because we were moving. Additionally, this rule was not applied for 8 previous years of home homeownership. The rule was also not enforceable since it was applicable during the transition period when the builders were finished building and the lots were being turned over to homeowners - circa 2005. When we went to resolve this issue, our community manager refused to return my calls. Only after several days of panic as we got closer to closing did myself and our realtor hear anything back via email. The issue was closed with no violation on our part but were not informed through SBB - I had to figure it out myself by digging on the portal and calling customer service twice. On top of this, the closing documentation had to be amended but the closing representative at SBB also refused to return my phone calls and refused to provide myself or my realtor a copy of the amended documentation. Be very careful if this is who your HOA uses for management. Document everything and fight back hard because the truth is this a business and not actually a member of your neighborhood.

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