Business ProfileforHome Tax Solutions

I had a tax loan from the company and paid in full on 3/14/2022. I was told that they will mail me in two weeks the original lien removal letter so I can go to court house and can get it done. I was keep waiting and after several call they email me that the document sent to title company on behalf of me.I never authorized to the Home tax solutions to send document to any company or person. They send the original document to title company it was unknown for me and the title company kept with them the document and never removed lien.It was sent to title company on 4/19/2022. After several phone calls and emails Home tax solutions call me and the lien was removed on 5/23/2022. What was the reason to send the original document to the title company I ask them several time but never satisfied me. As per them they don't share my privacy. Is it legal to send original document to any one without authorization? Can they pay me comapnsation for their big mistake? They provided me the title company information on 5/20/2022 ,I never ask them,I no need of the title company information because I never contacted,I even don't know who they are. Please help me in this matter.I will appreciate. Thanks.