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Business Profile

Radiology

American Radiology Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received care from American Radiology Consultants in May 2022. I called them on 6/21/2022 to ask about the cost, and I was told that the service had no cost to me. Now in August 2022, I received a letter from a debt collector trying to collect $114.61 for this service. I called the debt collector to dispute the debt, and they suggested I also call American Radiology Consultants to inquire about the supposed balance. I called American Radiology Consultants and the person I spoke to did see that I had called them on 6/21/22, and he did say that the calls were recorded. After repeatedly telling him that I would not be paying any supposed balance since I was specifically told the service had no cost to me, he didn't care. I asked to speak to his supervisor and he refused to transfer me. After repeated prodding, he finally agreed to listen to my recorded phone conversation from 6/21/22, which would show that I was told I had no cost out of pocket for my service. Upon putting me on hold, he hung up. I believe they are trying to avoid talking to me in an effort to get me to pay for a debt that I don't owe.

  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never sent a bill, and I have Medicare and a supplement which was to pay the total bill. They are currently paid by Medicare and my supplemental insurance. They didn't wait until the supplemental insurance (Aetna) paid for the MRI. The collection agency, Receivable Management groups, were the only ones to tell us that insurance wasn't paying on time.

    Business Response

    Date: 10/10/2022

    Consumer Response /* (2000, 5, 2022/08/30) */ The bill was paid and acknowledged. Please cancil the complaint. I received good service from them.

American Radiology Consultants is NOT a BBB Accredited Business.

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