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Business Profile

Real Estate Agents

Lantower Residential

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lantower Residential's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lantower Residential has 5 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I uploaded a renters ********* policy to a new portal per the request of the leasing office. I was charged $15 in Feb. for the leasing office *********, I emailed the leasing office and they said it would be credited the following month. I was changed again for $15 in March for the same thing. I was told the same thing as the month before when I reached out to the leasing office. Now I am being charged $15 for April ********* as well as a large late fee for not paying the previous $30. I have asked for those charges to be credited and was told they would not waive any late charges. When I asked the leasing office for the corporate number to contact them to dispute the charge my request was denied. I have been a resident for 5 years and have always paid my rent and always had renters ********* through a third party agency (**********). The leasing office is saying because the policy that was uploaded was for the new year (March 31, 2025-March 31, 2026) it was not an active policy. However, the current policy (3/31/2024-3/30/25) was on the old system. I ask that AR Building (*****************) credit my account for the full amount of $227. This is the ********* fees as well as the late fees.

      Business Response

      Date: 03/17/2025

      Dear Better Business Bureau,

      This email is in response to complaint case #********, regarding ****** *****.
      Lantower Residential has conducted a thorough internal investigation in response to this complaint. Our research indicates that Ms. ***** is not and has never been a resident at any Lantower Residential property within our portfolio.

      Furthermore, the complaint references a property located in ****, Specifically *****************. Lantower Residential does not own or manage any properties in the state of ****.
      Our portfolio is primarily focused in **, ** and ***

      Based on this information, we believe this complaint has been misdirected and is not related to Lantower Residential or any of its managed properties.
      We hope this clarifies the situation. Please let us know if you require any further information from us.

      Sincerely,
      ******* ******
      Operations Support Administrator

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to explain the challenges I have faced during this eviction process and to share my concerns about the property managements handling of this matter. My primary goal throughout has been to maintain secure housing for myself and my daughter, and I have made every effort to fulfill my responsibilities. Despite my efforts, the property management's actions have created unnecessary hardship, and I respectfully ask for the courts consideration.I have been a resident of this property since June 2020. During that time, I have never been marked late on rent until the current property management took over in 2024. My payment history before this year reflects my commitment to meeting my obligations in a timely manner. Unfortunately, under this new management, I have experienced issues that are entirely beyond my ********** resolve this issue, I worked closely with my case worker, Mr. **** *******, and my mother, ***************** to secure financial assistance from the ****************. The **************** issued checks that covered rent, as well as late and legal fees that I believe were incorrectly charged. While the first check was cashed without issue, the second check was held for six weeks, unnecessarily escalating this situation to an eviction process. Eventually, the second check was cashed along with a third check and two cashiers checks I submittedone for $377 and another for $166.20, which I was told would clear my remaining balance.I was later informed that the two cashiers checks were returned as ***. This was beyond my control, as cashiers checks are typically guaranteed funds. Despite my repeated requests, I have not received verification or an explanation from the property management regarding why these checks were returned. This lack of communication has only added to the stress and confusion for my family..

    • Initial Complaint

      Date:12/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment complex and hired valet trash refusing to take my trash. I live on the 3rd floor. In my lease agreement and as part of my lease I pay monthly for valet trash services. The valet trash service has refused to take my trash claiming it's "way to heavy." As per the policy is signed in my lease the trash must not weigh over 25 pounds. My trash is double bagged. Weighs exactly 20 pounds. (5 pounds under the limit) and they refuse to take it. It is not bulky. It is intended the correct container. It doesn't even take up half of the trash can. It has now been 2 weeks and time and time again they come and leave the bag. I complained to my apartment and they told me I could take it to the dumpster. As if I'm not literally paying them to take it. Or that I could separate it into 2 bags and they would take it that way. Even though it would be the exact same weight as it is now. I will attach photos of the trash and how ridiculous it is that they won't take it.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on the 22nd of August 2024, I was the one that was electrocuted by the community pool and I reported it same day. ****** was the one that came out to see the pool incident with me on that day. I received no empathy, no concern, no reaction and no resolution from the manager **** ******; whom I had many conversations about this incident. On November, 19th 2024, another incident happen when a vender that was there to paint and fix the structures of the complex parked to close to my car in which I was unable to open even the door. I walked to the office to have ******** contact the vender to move the truck. The two witnesses that saw the incident, informed me that he moved the truck. I went back to get into my car I found damages done to my driver side door. I immediately came back to the office again and talked to ********. She informed me to send an email to her and she would look into this for a resolution. I have spoken to her many times after that. Still have not received word regarding resolution for this damage.

      Customer Answer

      Date: 12/20/2024

      To whom it may concern,

      I'm concerned there is retaliation. I have heard nothing from this company to resolve this issue after I contacted the Better Business Bureau.

      Please if you could assist that would be greatly appreciated for time is of the essence!

      ******* Adair 

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Lantower Ambrosio apartments in ************, ** has continued to be negligent in its handling of various issues around the apartment community. This includes, but is not limited to: animal f**** all over the complex, trash being left everywhere and not being properly cleaned, and mostly a complete disregard for the residents that live in the community. The property manager does not do anything to improve conditions, while prices have continued to increase. I have lived in this community for over 3 years, and the conditions have gotten continually worse. The management and ownership of this complex simply do not care about the residents. I am not the only person who has complained about the living conditions: the ****** reviews echo the sentiments above. Please help provide some solutions, as it is becoming increasingly unlivable and the residents are being gouged with insane fees for amenities that are oftentimes not available. Please, PLEASE help!

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was without A/C for two weeks during July 2024. Lantower emergency maintenance would not come out when I called them because they were off the next day, and then I had to call emergency maintenance, email and go down to the office multiple times because Lantower doesn't answer phone calls or emails. I had to renew my lease at that time because it was so close to my notice time, so I had to stay here ********* it's 20 degrees out, and I haven't had heat for 5 days (since 11/29). Emergency maintenance came out, couldn't fix it and left live exposed wires in my unit. I alerted the property to this and the maintenance person acknowledged they knew about it, and "couldn't sleep all night worried about a fire in your unit". The space heater I had to ask them to leave me has left burn marks on all the outlets it has been plugged into, so I don't feel safe using it. I have told the property and maintenance team this, but no one cared until I physically went down to the office ******** heat still isn't fixed and they FINALLY brought me a safe space heater. The temperature is supposed to go down to 19 degrees tonight. I'm still waiting for the corporate office to reach out to me at all, and in the meantime, I am unable to secure housing because my current landlord will not provide a reference.This will be the second time within six months that I will have a sky high electricity bill during two extreme temperature events. I just want to move out of here with no break fee. It isn't safe.

      Customer Answer

      Date: 12/04/2024

      They finally fixed my heat yesterday, but I had to file a complaint with the attorney general, contact the local news, file a complaint with the BBB, AND go down in person to get them to even respond to me. And when they did, they left out a lot of details. They also backdated maintenance notes in my work order. I know this because I get emails every time they update it, so I have email confirmation that they did. They offered me a buyout, but I'm not sure that it's legal for them to charge me that fee since they left me with an acknowledged fire hazard over the weekend.

      Customer Answer

      Date: 12/04/2024

      They finally fixed my heat yesterday, but I had to file a complaint with the attorney general, contact the local news, file a complaint with the BBB, AND go down in person to get them to even respond to me. And when they did, they left out a lot of details. They also backdated maintenance notes in my work order. I know this because I get emails every time they update it, so I have email confirmation that they did. They offered me a buyout, but I'm not sure that it's legal for them to charge me that fee since they left me with an acknowledged fire hazard over the weekend.

      Customer Answer

      Date: 01/03/2025

      Attaching most recent email communication with office staff. They started responding to me because of my complaint with the Attorney General, but then got aggravated and started lying about what happened. They said the exposed wires were not live on my HVAC, even though I have video proof and we have smart apps that provide the status of our thermostats. They have resorted to lying and I had to pay to move out.

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially went to tour the building with my apartment locator. The tour went well. As we wrapped up, the leasing agent provided me with all the fees associated with applying to the apartment. The fees were as follows- App fee- $75, Admin Fee-$175, Deposit Fee-$200. In most cases for ****** apartments, (***** in general) those fees are all of the up front costs. The leasing agent never provided any additional information of fees. Therefore, I went home to apply for the unit. Shortly thereafter, I received a congratulatory email from the application specialist ******* Chotnier. The email then stated that I was conditionally approved and that deposit options would be sent to me momentarily. It stated that I would have to select a deposit within 48hrs or one would be selected for me. (See below photos). Confused, I replied that I was unaware of additional deposit(s) as I had already paid a deposit. I was then told that I had two options, one to pay a refundable deposit of two months rent- $3,760 (similar concept to a New York apartment) or I could pay a non-refundable bond of $1500 to secure the unit. Unaware of these terms, I asked to cancel my application and refund my $450. ******* obliged, she stated that she could refund me a portion of my refund of $375 and that I would need to provide a forwarding address. I provided that information to her. It's been one month, and still no return of my funds. I would encourage anyone that is looking into this apartment complex to consider this review, so that you may not be in the situation that I've had to deal with. My experience has been one of deception. Following this experience, I went to a different apartment complex, applied and got approved the next day. No additional hidden fees. No hassle. Just the simplicity of apartment process that I've come to experience with management companies in ******. I hope this review finds the right management within the company. I welcome any direct communication to resolve.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible experience with the application specialist. She would tell me I need more information I would provide it and she would deny it. Knowingly I didnt qualify, she kept taking more and more money. I get a guarantor with an almost perfect credit score and over $100,000.00 in a savings and she still claims she cant accept it. My mom spent her money and took off work to get more documents and it wasnt enough. I feel like this was completely intentional because theres no reason once I had a guarantor to be denied!

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Move in date was 8/6/2024 and the apartment has a a severe ***** infestation. The apartment is unlivable and unmanageable due the infestation. I have made several attempts to reason and reach out to the property manager for a resolution and I have yet to receive any update or assistance with this matter. I have purchased treatments for the bugs out of pocket and it has caused me to have a significant decline in my health due to the chemicals. The assistant manager at the property requested I sign a blank white paper with no explanation nor did she provide a copy of what I signed. They were supposed to hire extermination and have not reached out to me. Ive lost food and lost money becuase of this unfortunate circumstance and have become homeless because of the poor conditions that have gone untreated and resolved

    • Initial Complaint

      Date:07/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed in Lantower ************** Apartments (**********************************) for 15 months and on the move out landlord has charged fees like "Pet Odor Treatment" and "carpet replacement".I never had any pet in the entire duration of the stay and I didn't damaged the carpet, But still they reduced these fees from my security deposit.I have contacted the Lantower financial team ************************************** multiple times, but there is no resolution.06/20/2024 Damage Charges Pet Odor Enzyme Treatment $120.00 06/20/2024 Damage Charges Carpet replacement $432.00 Date of transaction: 06/20/2024 Amount of money: $552.00 What the business committed to provide you? : This fees charged on me are completely irrational and no explanation was given.What the nature of the dispute? : Unfair Landlord charges on security deposit.Whether or not the business has tried to resolve the problem: NO

    Lantower Residential is NOT a BBB Accredited Business.

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