ComplaintsforHomeVestors of America, Inc.

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Initial Complaint
06/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
At least every couple months I get a poorly written postcard . Telling me this scam business wants to purchase my home. My home is NOT FOR SALE. Also i would never sell my home to a corporation or business, just so they can turn it into a rental. This is the problem these sham businesses are buying houses and then we dont have enough for families or others to purchase . Because they are being turned into rentals REMOVE MY NAME AND ADDRESS and leavr me alone.
Customer response
06/10/2024
I forgot to add that. This is not only my house but I am taking care of my 90-year-old parents and this is their comfort safe zone period. So we do not need to be harassed or sent this c*** over and over again. I have so much on my plate right now. And I don't like them driving by taking pictures of my home and sending me these letters. They have been warned that my house is not up for sale. I have elderly people living in it with me that I take care of cease and desist.
Business response
06/13/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ******** concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
*** has taken the necessary steps to have the mail center remove his address from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Customer response
06/13/2024
I am rejecting this response because:
First off, this is a form letter.It is the same letter given to every single person who makes a complaint on the better business page here period second, if this doesn't stop I'm going to next send a letter to the Attorney General.My house is not for sale.It is not for rent and even if it was.You would never get your hands on it so leave us alone. ***** and desist remove my information.Even though you said you did.I don't trust you because again.This is a form letter.
Initial Complaint
05/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I DO NOT WANT TO RECV ANY MORE AGGRESSIVE MAILING FROM THIS BUSINESS AGAIN. REGARDING THE FORCE SALE OF MY PROPERTY.
Business response
05/13/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to Ms. ******* concerns.
This is the first time HVA has been informed of Mr. ****** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with ****************. His name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the *************************** to not contact her.
In addition, we have taken the necessary steps to have the mail center remove Ms. ******* address from its mailing list and will make every effort to help ensure that future letters are not mailed to her. However, should our franchisees in this specific *************************** have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Initial Complaint
05/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Every month at least I get a badly written postcard from HomeVestors offering to buy my home. Really? do I have stupid written on my forehead. This is a very intrusive and obnoxious method of solicitation. It gives hard working realtors a very bad name. I want my name and address removed from their database. Thank you.
Business response
05/13/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to Ms. ******** concerns.
This is the first time HVA has been informed of Ms.******** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with ******************. Her name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the **************************** to not contact her.
In addition, we have taken the necessary steps to have the mail center remove Ms. ******** address from its mailing list and will make every effort to help ensure that future letters are not mailed to her. However, should our franchisees in this specific **************************** have a monthly direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Initial Complaint
04/23/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company keeps sending me unsolicited mail about buying my Home. Very disrespectful and rude, i would want these guys to stop and take me off their mailing list, being greedy is not everything in life, shame on you for your unsolicited mails that you keep sending without any respect to the owners.
Business response
04/26/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to ****************** concerns.
This is the first time HVA has been informed of ****************** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with ****************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the local ******************* to not contact him.
In addition, we have taken the necessary steps to have the mail center remove ****************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him. However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Customer response
04/26/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
04/17/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have received several postcards from his company and the opt out doesnt work you call leave a voicemails. I would like to removed as I DO NOT want to sell my house and if they continue to harass me I will file a police report in combination with a cease and desist. How did they even get my information No generic email explaining about the franchise does NOTHING fix it please
Business response
04/26/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to ****************** concerns.
This is the first time HVA has been informed of ***************** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with ****************. Her name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the **************************** to not contact her.
In addition, we have taken the necessary steps to have the mail center remove ****************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to her. However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Customer response
04/26/2024
I am rejecting this response because: You cannot say I'm not listed when I got a letter or AD in the mail, on top of that showed proof which was attached to the initial compliant I WANT TO BE REMOVED 100% from all the mailing and not be contacted or visited as I received a visit yesterday morning.
This is now a harassment type deal and I want to to stop.
Business response
05/16/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to ****************** concerns.
This is the first time HVA has been informed of ***************** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with ****************. Her name, address, and telephone number are not in our company database. This means she is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the **************************** to not contact her.
In addition, we have taken the necessary steps to have the mail center remove ****************** address from its mailing list and will make every effort to help ensure that future letters are not mailed to her. However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on their part to recognize her request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Customer response
05/16/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
04/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm getting on the monthly basis mails from this company. 1) company do not specify which exact property is in question 2) company do not specify how they got my personal information (on all real estate closings I've specifically indicated DO NOT SHARE my info with anyone.3) company do not pay respect to the customer with the website name they are using (buy ugly houses)4) opt out process do not specify which property will be opt out
Business response
04/26/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to Mr. ****** concerns.
This is the first time HVA has been informed of Mr. ****** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with **************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the local ******************* to not contact him.
In addition, we have taken the necessary steps to have the mail center remove Mr. ****** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him. However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Initial Complaint
03/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refuses to remove me from their mailing list. Numerous complaints.
Business response
03/22/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of **************** concerns.It is the first time HomeVestors has heard of her frustration with our franchisees' direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
HVA has taken the necessary steps to have the mail center remove her address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to her. However, our independently owned and operated franchisees in her area may have a direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on our part to recognize her request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Initial Complaint
03/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business and its franchisees have been incessantly pestering me to sell my house to them despite opting out several times. They always say okay you are removed but it will take several months for the system to update and that is absolutely unacceptable. I want my name and address PERMANENTLY REMOVED from their system IMMEDIATELY AND WITHOUT DELAY
Business response
03/22/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ******** concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
*** has taken the necessary steps to have the mail center remove his address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Initial Complaint
03/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
continuously sending post cards to buy my home. I have never given my name, address or permission and would like it to stop
Business response
03/22/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of ********************* concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
*** has taken the necessary steps to have the mail center remove his address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Initial Complaint
02/20/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep getting post cards from SWFL HomeVester Team ************ about selling my house. I'm not interested in selling my house, but they continue to send cards. I've called and left a message to stop sending me cards. If I haven't called in the past few years, you would think I'm not interested. I feel like I'm being harassed. This needs to stop!!!
Business response
02/27/2024
Thank you for advising HomeVestors of America,Inc. ("HVA") to ******************** concerns.
This is the first time HVA has been informed of this homeowners frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with this homeowner. Their name, address, and telephone number are not in our company database. This means this homeowner is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ************** ******************* to not contact them.
In addition, we have taken the necessary steps to have the mail center remove this homeowners address from its mailing list and will make every effort to help ensure that future letters are not mailed to them. However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if their address is among those addresses about to receive another mailing, they may receive an additional letter. In the event that they do, please keep in mind that this is not a refusal on their part to recognize their request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.
Customer response
02/28/2024
I have reviewed the business response and accept this resolution.
I accept the resolution, but I don't understand that they couldn't find me in the system as I currently have 14 post cards from them. I did call one time and the only option was to leave a voicemail message. The recording stated to be taken off of the mailing list to leave my name, address and phone number. If there was anything else left on the voicemail, it would be deleted.

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ComplaintsforHomeVestors of America, Inc.

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