ComplaintsforHomeVestors of America, Inc.

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Initial Complaint
01/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Homevestors has been mailng me offers to buy my home for several weeks now, on and off. I did not provide my address to this company, I request these mailngs stop.
Business response
01/26/2024
I want to thank you for advising HomeVestors of America, Inc. ("***") to this homeowners concerns.
It is the first time HomeVestors has heard of this homeowners frustration with our franchisees' direct mail letters. *** considers carefully any complaint it receives with respect to its independently owned and operated franchisees. ***, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
Although the *** corporate office is very concerned with any consumer complaint it receives,this homeowner did not provide us with enough information to resolve this complaint to remove the homeowners address off of the mail centers list.Should the homeowner provide that information, we would be glad to honor the request.
***, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.
Initial Complaint
12/31/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Every Day at around 4:00pm we are called about selling our property. We have told them on many occasions, we are not interested in selling our property. we have also asked to be taken off their call list. But still every day around 4:00 pm here they call again. this is the last attempt before filling a lawsuit. please have them remove *****************-679-7997, and ************
Business response
01/04/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") to *********************** concerns.
HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with **************. His name and telephone numbers are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have designated his reported phone numbers as do not contact in the database.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.
Customer response
01/04/2024
I have reviewed the business response and accept this resolution. but I will also monitor the calls **********. I will also notate the Phone #'s it comes from.
Initial Complaint
12/07/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business continues to call and mail harassment at least 2 to 3 times a week continuously after request to be removed from their call list and their mail list
Business response
12/21/2023
I want to thank you for advising HomeVestors of America,Inc. ("HVA") to Mr. ******** concerns.
It is the first time HomeVestors has heard of Mr. ******** frustration with our franchisees' direct mail letters and purported contacts. HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with Mr. ********* His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees.
However, we have taken the necessary steps to have the mail center remove Mr. ******** address from its mailing list, and will make every effort to help ensure that future letters are not mailed to him. However,our franchisees in this specific ******* ******************* may have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time.
Initial Complaint
11/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am receiving multiple post cards and other mailings from this company for a woman by the name of ******* at my address. The postcards say they are interested in buying her house which they have at a different address. I have no idea who this woman is and I am a licensed *********** Broker so, if I ever needed my home sold at this address I would handle it myself. I called the number on the card more then once and explained that they are sending mail to my home for an unknown person and to stop. I was told that they will submit a request and send a message for it to stop but it has not! I then drove to the address on the card and actually spoke to the woman ******** son who has informed me that this company has been harassing his mother not only by mail, calls, texts and by sending people to the property and that it is not for sale and never was. I made a copy of the postcards and gave them to him and we exchanged information to keep in touch. After researching this further, I am appalled to see the amount of people that this company is harassing more importantly seniors. If this company sends me or this woman ******* or bothers either of us one more time not only will I personally file a report with the ************************* I will also have my attorney wife reach out to the hundreds of other people complaining of the same thing and file a class action lawsuit against this company and its franchises responsible for this and if they think I wont then just try me. I will also make sure that this is reported to the News Stations, posted on social media and I will put my own mailing out utilizing my direct marketing company warning others of this. Do NOT reply to this with your generic response as you appear to be doing to all these complaints because I am not interested in your BS. You are being told here and now for the LAST TIME to knock it off and DO NOT CONTACT ME AGAIN by any means aside from this complaint or it will be considered harassment.
Customer response
11/22/2023
After calling this business and asking for a supervisor to remove me from the mailing and all other list, they tell me that there is no supervisor available that they will have once call me back regarding my concern. Instead now they are TEXTING ME TO SELL MY HOUSE! WHAT IS WRONG WITH THIS COMPANY? I will wait to see the conclusion of what happens with this BBB matter, but this is going to be reported. THIS IS PURE HARASSMENT AND THEY ARE STILL TRYING TO REACH SOMOEONE AT MY ADDRESS WE NEVER HEARD OF. THEY SHOULD BE REGULATED BY THE REAL ESTATE COMISSION OF THE ****************/.
Business response
11/29/2023
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ************ concerns. It is the first time HomeVestors has heard of his frustration with our franchisees'direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
*** has taken the necessary steps to have the mail center remove his address from the mailing lists and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Customer response
11/29/2023
I am rejecting this response because: This is a generic response that is replied to in just about every BBB complaint that I see from this company. I do not care how long you have been in business, how well of a company you think you are, how many franchisees you have or anything else for that matter elated to your so-called business. I care about and ONLY care about not receiving these incorrect mailers and your business sending things to my address for another person as stated in my original complaint. Stop trying to "brush this off" with a generic response and try to pass the blame to the local franchise. Bottom line, we did not ask for this, do not want this, advised you that you are mailing things to us for the wrong party, and this is causing a problem and must stop. If it happens again, it will be considered a form of harassment. If there is a new mailer then it's up to the business to stop it if you know you are sending things to the incorrect party/address not for the individual to just deal with it and hope it don't happen again, -Regards
Customer response
12/18/2023
Absolutely ridiculous to close this complaint. The business did NOT try a "good faith" effort to resolve the dispute what they did was send a very generic message the same one they sent to all other complaints.
Initial Complaint
10/10/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HomeVestors is sending weekly harassing unsolicited and unrelenting requests to purchase my home. I have repeated asked this corporation to stop. This contact is so offensive and the cards and solicitations stack up daily. It needs to stop permanently. I am not interested in selling my home! I have never asked any of these corporations to contact me and it is unfair business practices. I have placed my house on their opt out and called the number and yet it continues on and on, It is harassment. For your information, the name listed on this pre-fabricated correspondence is "*************************." The number listed is ************.
Business response
11/15/2023
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Ms. ******** concerns.It is the first time HomeVestors has heard of her frustration with our franchisees' direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
HVA has taken the necessary steps to have the mail center remove her address from the mailing lists and will make every effort to help ensure that future letters are not mailed to her. However, our independently owned and operated franchisees in her area may have a direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on our part to recognize her request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting her concerns to us.
Initial Complaint
09/11/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Every week so far we have gotten these post cards from this company . Post card photo enclosed We have watched them stop outside our house and take pictures. We have told them to stop. It's getting out of hand. We are a veteran family in a nice neighborhood and wish to be left alone. We own this house and don't wish to sell at all. Please make them stop. If the generic response is it isn't our company and if you say it's a scam then and file charges. It's harrashment in your name.
Business response
09/14/2023
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ********** concerns. It is the first time HomeVestors has heard of his frustration with our franchisees'direct mail letters. HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
HVA has taken the necessary steps to have the mail center remove his address from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
Customer response
09/15/2023
I have reviewed the business response and accept this resolution.

I do want to add , if I'm on the do not contact data base and my info should not be sold or bought this shouldn't be happening. Also thier response of
*improve their communities ********************
Our community isn't some low income area and our houses obviously don't need improvement in this community. Please stay away from insulting .
Initial Complaint
09/11/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company and the guerilla mail campaign which EVERYone hear is complaining about is abusive and annoying. I have made several; requests to cease and desist. If I get one more mailing from this lowlife business, we will have a court date and they can explain to a judge why the predatory and abusive behavior persists after so many complaints.
Business response
09/14/2023
I want to thank you for advising HomeVestors of America, Inc. ("***") to this homeowners concerns.
It is the first time HomeVestors has heard of this homeowners frustration with our franchisees' direct mail letters. *** considers carefully any complaint it receives with respect to its independently owned and operated franchisees. ***, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
Although the *** corporate office is very concerned with any consumer complaint it receives,this homeowner did not provide us with enough information to resolve this complaint to remove the homeowners address off of the mail centers list.Should the homeowner provide that information, we would be glad to honor the request.
***, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.
Customer response
09/14/2023
I am rejecting this response because: ********* continues to use these tactics, blames the franchisee and refuse to acknowledge the multiple similar complaint. This boilerplate response is nonsense and not worth the energy it took to submit it. This email marketing campaign needs to stop completely, not just on an individual basis. We have a long list of fed-up residents, thanks to socials, and are prepared to bring corporate and the franchisee to court if they do not cease and desist immediately.
Initial Complaint
08/08/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction July 07-2023 The other business had a contract to purchase a property from my seller the contract has a close date on the contract 07/31/2023. The buying company was trying to sell the property before this property close. You can't sell a property before it's sold by the seller. The contract ended and didn't sell. The buying company didn't get a signed extension. Buying company is still acting like they have a contract, but the contract ended. Account #******** ************ is trying to put pressure on my senior citizen seller because of her age and they know the contract is over. ************ has about 5 names that's never mentioned in the contract or record. ************ is trying scam a senior citizen out her home.
Business response
01/04/2024
I want to thank you for advising HomeVestors of America, Inc. ("HVA") of ******************** concerns for his client.
HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
The subject of this complaint has not been an HVA franchisee since early 2021 and the company no longer has a contractual relationship with him. Nonetheless, we have reached out to him to alert him to this serious complaint. We have also made a request to the BBB of ******* to reflect the change in his franchise relationship in the online business profile.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.
Initial Complaint
07/07/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************ ************ at ***************************************************************** have continued to call me and harass me to sell my home to them. They hand deliver post cards in my mailbox with no post marks. They flooded text and emails. I asked them to remove me from the list and they refuse. They are trying to force me to sell my home. I have asked them nicely many times with no avail. I have sworn and yelled at them to stop and they continue. They have even come to my property to take photos without my permission. I own my home. I hope you will call them and let know the harassment is illegal. Thank you
Business response
07/11/2023
I want to thank **************** and BBB for advising HomeVestors of America, Inc. ("HVA") of her concerns.HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
We investigated ****************** complaint and determined that the two people referenced by her, **** and *****, are not affiliated with a HomeVestors franchise. Rather, they appear to be third-party real estate investors who are not associated with HomeVestors. We called the number provided by ****************, and we told the person who answered about her complaint and the request for no more contact. In addition, we searched our database and **************** is not a recorded contact for any HomeVestors franchisee. However, to the extent that **************** may have received mail from HomeVestors in the past, we have taken the additional step of adding her address to the mail centers do-not-mail list.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Thank you for reporting ****************** concerns to us.
Initial Complaint
07/06/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company continues to harass me via phone and ADDRESSED US POSTAL MAIL about buying my house and telling me it's "UGLY". I can't contact them via phone since I am blocked from complaining to them every time. This is shallow and pedantic and I think that it's illeagal.
Business response
07/11/2023
Thank you for advising HomeVestors of America,Inc. ("HVA") to Mr. ****** concerns.
This is the first time HVA has been informed of Mr. ****** frustration with our franchisees' direct mail letters and purported contacts. HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
To help resolve this complaint, we searched our database for contacts with **************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ************ ******************* to not contact him.
In addition, we have taken the necessary steps to have the mail center remove Mr. ****** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him. However, should our franchisees in this specific ************ ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.
HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time.

Customer response
07/11/2023
I am rejecting this response I am rejecting this response because: They take months to stop mail in the franchise system? I bet if the govt sued them it would be quicker. They are vermin on the face of business that prey onthe ignorant, look at the name We buy Ugly... Ugly is as ugly does. Just make them go away.:

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ComplaintsforHomeVestors of America, Inc.

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