Complaints

This profile includes complaints for HomeVestors of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeVestors of America, Inc.

  6500 Greenville Ave Ste 400 Dallas, TX 75206-1021

  
• 

  Homevestors Of America

  1821 Albans Rd Houston, TX 77005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm getting on the monthly basis mails from this company. 1) company do not specify which exact property is in question 2) company do not specify how they got my personal information (on all real estate closings I've specifically indicated DO NOT SHARE my info with anyone.3) company do not pay respect to the customer with the website name they are using (buy ugly houses)4) opt out process do not specify which property will be opt out

  Business Response

  Date: 04/26/2024

  Thank you for advising HomeVestors of America,Inc. ("HVA") to Mr. ****** concerns.
  This is the first time HVA has been informed of Mr. ****** frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  To help resolve this complaint, we searched our database for contacts with **************. His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the local ******************* to not contact him.
  In addition, we have taken the necessary steps to have the mail center remove Mr. ****** address from its mailing list and will make every effort to help ensure that future letters are not mailed to him.   However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list but merely a timing issue.  
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to remove me from their mailing list. Numerous complaints.

  Business Response

  Date: 03/22/2024

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") of **************** concerns.It is the first time HomeVestors has heard of her frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  HVA has taken the necessary steps to have the mail center remove her address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to her.  However, our independently owned and operated franchisees in her area may have a direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on our part to recognize her request to be removed from the mailing list.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business and its franchisees have been incessantly pestering me to sell my house to them despite opting out several times. They always say okay you are removed but it will take several months for the system to update and that is absolutely unacceptable. I want my name and address PERMANENTLY REMOVED from their system IMMEDIATELY AND WITHOUT DELAY

  Business Response

  Date: 03/22/2024

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ******** concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  *** has taken the necessary steps to have the mail center remove his address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
  

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  continuously sending post cards to buy my home. I have never given my name, address or permission and would like it to stop

  Business Response

  Date: 03/22/2024

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") of ********************* concerns.It is the first time HomeVestors has heard of his frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  *** has taken the necessary steps to have the mail center remove his address, from the mailing lists, and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.
  

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting post cards from SWFL HomeVester Team ************ about selling my house. I'm not interested in selling my house, but they continue to send cards. I've called and left a message to stop sending me cards. If I haven't called in the past few years, you would think I'm not interested. I feel like I'm being harassed. This needs to stop!!!

  Business Response

  Date: 02/27/2024

  Thank you for advising HomeVestors of America,Inc. ("HVA") to ******************** concerns.
  This is the first time HVA has been informed of this homeowners frustration with our franchisees' direct mail letters and purported contacts.  HVA carefully considers any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  To help resolve this complaint, we searched our database for contacts with this homeowner. Their name, address, and telephone number are not in our company database. This means this homeowner is not a recorded contact for any of our franchisees. Nonetheless, we have instructed the ************** ******************* to not contact them.
  In addition, we have taken the necessary steps to have the mail center remove this homeowners address from its mailing list and will make every effort to help ensure that future letters are not mailed to them.   However, should our franchisees in this specific ******************* have a monthly direct mail campaign currently in process and if their address is among those addresses about to receive another mailing, they may receive an additional letter. In the event that they do, please keep in mind that this is not a refusal on their part to recognize their request to be removed from our mailing list but merely a timing issue.  
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since 1996 and strive to help improve their communities one house at a time.

  Customer Answer

  Date: 02/28/2024

  I have reviewed the business response and accept this resolution. 

  I accept the resolution, but I don't understand that they couldn't find me in the system as I currently have 14 post cards from them.  I did call one time and the only option was to leave a voicemail message.  The recording stated to be taken off of the mailing list to leave my name, address and phone number.  If there was anything else left on the voicemail, it would be deleted. 

   

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homevestors has been mailng me offers to buy my home for several weeks now, on and off. I did not provide my address to this company, I request these mailngs stop.

  Business Response

  Date: 01/26/2024

  I want to thank you for advising HomeVestors of America, Inc. ("***") to this homeowners concerns.
  It is the first time HomeVestors has heard of this homeowners frustration with our franchisees' direct mail letters.  *** considers carefully any complaint it receives with respect to its independently owned and operated franchisees.  ***, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  Although the *** corporate office is very concerned with any consumer complaint it receives,this homeowner did not provide us with enough information to resolve this complaint to remove the homeowners address off of the mail centers list.Should the homeowner provide that information, we would be glad to honor the request.
  ***, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Day at around 4:00pm we are called about selling our property. We have told them on many occasions, we are not interested in selling our property. we have also asked to be taken off their call list. But still every day around 4:00 pm here they call again. this is the last attempt before filling a lawsuit. please have them remove *****************-679-7997, and ************

  Business Response

  Date: 01/04/2024

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") to *********************** concerns.
  HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  To help resolve this complaint, we searched our database for contacts with **************. His name and telephone numbers are not in our company database. This means he is not a recorded contact for any of our franchisees.  Nonetheless, we have designated his reported phone numbers as do not contact in the database.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities *******************.

  Customer Answer

  Date: 01/04/2024

  I have reviewed the business response and accept this resolution. but I will also monitor the calls **********. I will also notate the Phone #'s it comes from. 

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call and mail harassment at least 2 to 3 times a week continuously after request to be removed from their call list and their mail list

  Business Response

  Date: 12/21/2023

  I want to thank you for advising HomeVestors of America,Inc. ("HVA") to Mr. ******** concerns.
  It is the first time HomeVestors has heard of Mr. ******** frustration with our franchisees' direct mail letters and purported contacts.  HVA considers carefully any complaint it receives with respect to its independently owned and operated franchisees.  HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  To help resolve this complaint, we searched our database for contacts with Mr. ********* His name, address, and telephone number are not in our company database. This means he is not a recorded contact for any of our franchisees. 
  However, we have taken the necessary steps to have the mail center remove Mr. ******** address from its mailing list, and will make every effort to help ensure that future letters are not mailed to him.   However,our franchisees in this specific ******* ******************* may have a monthly direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter.  In the event that he does, please keep in mind that this is not a refusal on their part to recognize his request to be removed from our mailing list.   
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect.  Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving multiple post cards and other mailings from this company for a woman by the name of ******* at my address. The postcards say they are interested in buying her house which they have at a different address. I have no idea who this woman is and I am a licensed *********** Broker so, if I ever needed my home sold at this address I would handle it myself. I called the number on the card more then once and explained that they are sending mail to my home for an unknown person and to stop. I was told that they will submit a request and send a message for it to stop but it has not! I then drove to the address on the card and actually spoke to the woman ******** son who has informed me that this company has been harassing his mother not only by mail, calls, texts and by sending people to the property and that it is not for sale and never was. I made a copy of the postcards and gave them to him and we exchanged information to keep in touch. After researching this further, I am appalled to see the amount of people that this company is harassing more importantly seniors. If this company sends me or this woman ******* or bothers either of us one more time not only will I personally file a report with the ************************* I will also have my attorney wife reach out to the hundreds of other people complaining of the same thing and file a class action lawsuit against this company and its franchises responsible for this and if they think I wont then just try me. I will also make sure that this is reported to the News Stations, posted on social media and I will put my own mailing out utilizing my direct marketing company warning others of this. Do NOT reply to this with your generic response as you appear to be doing to all these complaints because I am not interested in your BS. You are being told here and now for the LAST TIME to knock it off and DO NOT CONTACT ME AGAIN by any means aside from this complaint or it will be considered harassment.

  Customer Answer

  Date: 11/22/2023

  After calling this business and asking for a supervisor to remove me from the mailing and all other list, they tell me that there is no supervisor available that they will have once call me back regarding my concern. Instead now they are TEXTING ME TO SELL MY HOUSE! WHAT IS WRONG WITH THIS COMPANY? I will wait to see the conclusion of what happens with this BBB matter, but this is going to be reported. THIS IS PURE HARASSMENT AND THEY ARE STILL TRYING TO REACH SOMOEONE AT MY ADDRESS WE NEVER HEARD OF. THEY SHOULD BE REGULATED BY THE REAL ESTATE COMISSION OF THE ****************/.

  Business Response

  Date: 11/29/2023

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Mr. ************ concerns. It is the first time HomeVestors has heard of his frustration with our franchisees'direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  *** has taken the necessary steps to have the mail center remove his address from the mailing lists and will make every effort to help ensure that future letters are not mailed to him. However, our independently owned and operated franchisees in his area may have a direct mail campaign currently in process and if his address is among those addresses about to receive another mailing, he may receive an additional letter. In the event that he does, please keep in mind that this is not a refusal on our part to recognize his request to be removed from the mailing list.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting his concerns to us.

  Customer Answer

  Date: 11/29/2023

  I am rejecting this response because:   This is a generic response that is replied to in just about every BBB complaint that I see from this company. I do not care how long you have been in business, how well of a company you think you are, how many franchisees you have or anything else for that matter elated to your so-called business. I care about and ONLY care about not receiving these incorrect mailers and your business sending things to my address for another person as stated in my original complaint. Stop trying to "brush this off" with a generic response and try to pass the blame to the local franchise. Bottom line, we did not ask for this, do not want this, advised you that you are mailing things to us for the wrong party, and this is causing a problem and must stop. If it happens again, it will be considered a form of harassment. If there is a new mailer then it's up to the business to stop it if you know you are sending things to the incorrect party/address not for the individual to just deal with it and hope it don't happen again, -Regards

  Customer Answer

  Date: 12/18/2023

  Absolutely ridiculous to close this complaint. The business did NOT try a "good faith" effort to resolve the dispute what they did was send a very generic message the same one they sent to all other complaints. 

• Initial Complaint

  Date:10/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HomeVestors is sending weekly harassing unsolicited and unrelenting requests to purchase my home. I have repeated asked this corporation to stop. This contact is so offensive and the cards and solicitations stack up daily. It needs to stop permanently. I am not interested in selling my home! I have never asked any of these corporations to contact me and it is unfair business practices. I have placed my house on their opt out and called the number and yet it continues on and on, It is harassment. For your information, the name listed on this pre-fabricated correspondence is "*************************." The number listed is ************.

  Business Response

  Date: 11/15/2023

  I want to thank you for advising HomeVestors of America, Inc. ("HVA") of Ms. ******** concerns.It is the first time HomeVestors has heard of her frustration with our franchisees' direct mail letters.  HVA considers carefully any complaint it receives with respect to its independent franchisees. HVA, as a national franchise system, requires its franchisees to operate their independent businesses not only in accordance with all applicable laws and regulations, but also certain national operating standards.
  HVA has taken the necessary steps to have the mail center remove her address from the mailing lists and will make every effort to help ensure that future letters are not mailed to her. However, our independently owned and operated franchisees in her area may have a direct mail campaign currently in process and if her address is among those addresses about to receive another mailing, she may receive an additional letter. In the event that she does, please keep in mind that this is not a refusal on our part to recognize her request to be removed from the mailing list.
  HVA, as a franchise system, has a strong national image and professional reputation which it is careful to maintain and protect. Our independently owned and operated franchises have purchased more than ******* houses since **** and strive to help improve their communities one house at a time. Thank you again for reporting her concerns to us.