ComplaintsforHudson Homes Management LLC

• Initial Complaint

  11/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They never return calls and they turn off your online payments if you get a returned check.

  

  Business response

  02/08/2022

  Business Response /* (1000, 7, 2021/12/18) */ Hudson Homes would like to apologize to Mr. Soto, referenced as Mr. **** in the BBB complaint, for the lack of communication he has experienced. A representative from the Hudson Homes customer satisfaction team reached out to Mr. Soto directly to apologize for the lack of communication and to confirm Mr. Soto had correct contact information for his property management team. Mr. Soto did state that his property management team had been in touch with him regarding the returned check and that he had no further questions. We consider this case to be resolved.

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I WOULD NOT Recommend this rental company to anyone!!!This all started in September when we arrived at our new location ready to move in our home from another state, just to find out NOTHING had been done to the property once so ever! Inspection had not even been done and still to my knowledge has not been fully inspected being as I had to clean the mold from ceiling fans myself. The landscaping never done properly we didn't even have drinkable water ready for use, the WELL was never inspected and water was SUPER HIGH W IRON and no Hot water!!! The house was dirty no clean up before arriving had to clean myself!!! No new paint and pool was filthy. Their was a bug issue and they did send someone to spray but still an issue. This all caused our family to have to find hotels to stay in several nights as well as people in and out of the home, trying to fix things after the fact all month long!!! WE are still currently finding issues and having to wait and maybe, eventually, get a call back but probably an email because they do not like to be in contact with their tenants. One time I called asking for help and just some acknowledgement that it was their fault and the man on the other line said , "I don't know what you want from us" WELL first off how about having the rental property ready for move in upon arrival especially when you have to put down a security deposit and then some and also 1st months rent!!! Which they are very fast in wanting their money and for you to sign their lease but when they need to do the right thing to make a situation less stressful they got in no hurry at all!!!!! All we asked for was to be compensated for Octobers rent due to ALL trouble we had to go through and they only wanted to approve 1/2 rent and our hotel stays and even that was almost not approved!! WHAT!! How can a company be so oblivious to the wrongful doing of their tenants. I wish we would have known about this company prior to signing a lease that was faulty from the start.

  Customer response

  11/12/2021

  This complaint has been resolved 100% and was handled We feel respectfully and with understanding!

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After 9 days of renting home, the water was turned off due to not paying the water company. Bill was 212$. It needed to be paid before 3pm and I first contacted Andre, my property manager, at 1130am and it's 330pm and have not heard of this bill was paid. Will not have water on tonight and not sure when water will be turned back on.

  

  Business response

  02/03/2022

  Business Response /* (1000, 7, 2021/12/02) */ Hudson Homes would like to apologize to Mr. ******* for the utility issue and delay in communication he experienced on his move-in date. Due to an internal processing error, the utility bill for the water was delayed. When Mr. ******* notified his move-in coordinator of the issue, Hudson Homes treated the situation as a high priority and a payment was made the same day. The water was restored to the home the same day that it was turned off. A member of the Hudson Homes customer care team reached out to Mr. ******* and confirmed that the water at the home was restored the same day it was shut off. The customer care team also left him with direct contact information for any future questions or concerns. We consider this case to be resolved.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have a septic back flow and the yard smells like sewage .The property Manager is unresponsive and we are forced to stay in a hotel because we cannot stay in the home . Sewage is coming up through the bathroom shower , kitchen sink and toilet will not flush. Water damage is visible in rotting wood under kitchen sink . Black mold has been seen.The property management phone number does not have any representatives to answer the phone number it provides its residents. And no body responds to voice mail. There is not a Manager to contact in an emergency. I am forced to pay for a hotel out of pocket, and pay this company rent which they just increased so there are clear monitory damages.This is the second time this has been an issue. The company lacks the ethics to be considered competent enough to manage a property in ************** and certainly is not concerned at all about tenants safety or well being, We are having to file a complaint with the Attorney General to investigate the practices of this company.it is ridiculous there is not a competent body in this company to take tenants phone calls in an emergency.This by far construes an emergency. We had to sleep in the fumes of sewage. There is a disabled family member in the home that requires use off essential amenities in the home. Hudson does know this,, we have had this issue before. This is also inclining me to contact Fair Housing, I withdrew my compliant earlier in the year when after 3 months they finally took initiative to make direct contact and resolve the matter. However, going through the same nightmare a second time, I will not withdrawal my complaint with the state.Communication through email is not appropriate in these instances ,I encourage anyone who has had dealing with these folks to consider contacting an attorney with a class action suit. The complaints here on BBB should serve as ***** warning.

  

  Business response

  12/02/2021

  Hudson Homes would like to apologize to ****************** for the maintenance issues she experienced in her home. Some of the issues that were mentioned in the complaint were not previously reported to Hudson Homes, but the issues for the flooring have been opened and will be addressed by a maintenance work order. The issues the septic tank were addressed were able to pump out the septic tank, removed, cleaned, and reinstall the filter, and inspected the baffle which resolved the water leaking from under the kitchen sink and sewage coming out of the shower.
  
  
  
  Currently, ********************** property management team is working with her to come to an agreement regarding reimbursement for hotel expenses and a rent concessions. A representative from the Hudson Homes customer care department spoke with ****************** on 12/2 and discussed additional maintenance concerns that are also being addressed by the Hudson Homes maintenance department. We consider this case to be resolved.
  
  

  Customer response

  12/04/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The issue is still not resolved and maintenance has been unresponsive.
  
  It has been going into 2 months now and the issues are not physically being
  Handled. We keep getting promises that Hudson's maintenance will be contacting me and they have not. Nobody is accountable for follow through.
  
  
  A plan of action from maintenance has not been presented . Only the monetary resolution has been satisfied for the time being. What about the warped wood condition of the home ? The sinking toilet due to the excess moisture ? The warping of the kitchen floor . All this is from under the house. ******* is aware of this and that is who Husdon insists handles their issues. That's the problem . The two companies are not communicating. This is not my doing , it is their failure to have a solid operation.
  
  We still don't have answers on what will happen as far as fixing the issues. When they plan on fixing it.
  This is far from being resolved.
  No I am not satisfied until the issue is actually resolved. Promises to fix this is not the same as fixing it.
  
  
  
  

  Customer response

  02/09/2022

  This is my 3rd complaint with the BBB regarding Husdon.
  
  Hudson closes these complaints as resolved however, the maintenance issues are not resolved . Infact the issues have just been forgotten about once Hudson claimed they where resolved. Once they closed the last complaint they stopped all follow-up pertaining to actually fixing the maintenance issues .
  
  We have a continuous issue with septic issues back flowing up to the kitchen sink. It is also causing our only toilet not to flush and the bathroom sink is backing up again.
  Hudson sends temporary fixes but never has followed through fixing the problem . Obviously not resolved.
  
  Once again I am having to call in an emergency because we will lose the use of our only bathroom, again this will be the 5th time.
  The sink is starting to gurgle again and we can hear the water backing up.
  
  
  Hudson again refuses to provide follow up to promises to repair all maintenance issues that , by terms of thier own contract , they are obligated to fix . They bandaid the issue then forget about it . It's never fixed.
  
  We are also still waiting for the warped kitchen floor and sinking toilet to be resolved as a result of moisture under our home. Hudson promised to fix this and we have not heard anything once that promise was made
  
  Hudson told the BBB in previous responses this is a resolved issue. This is a blatent lie. I was told there where approvals to get all the issues fixed however, Hudson's actions show otherwise a failure to again resolve the issues of this house.
  
  As of today we are under another emergency call for the septic backflow, and we are still waiting for waterlogged warped flooring and sinking toilet and moisture under the home to be remedied .
  
  I am opening another complaint because Husdon was dishonest I think the BBB should know they are lying when they say the issues are resolved . I can prove this without a reasonable doubt. Hudson's communication once again, fails.
  

  Customer response

  02/18/2022

  This is my 3rd complaint with the BBB regarding Husdon.
  
  Hudson closes these complaints as resolved however, the maintenance issues are not resolved . Infact the issues have just been forgotten about once Hudson claimed they where resolved. Once they closed the last complaint they stopped all follow-up pertaining to actually fixing the maintenance issues .
  
  We have a continuous issue with septic issues back flowing up to the kitchen sink. It is also causing our only toilet not to flush and the bathroom sink is backing up again.
  Hudson sends temporary fixes but never has followed through fixing the problem . Obviously not resolved.
  
  Once again I am having to call in an emergency because we will lose the use of our only bathroom, again this will be the 5th time.
  The sink is starting to gurgle again and we can hear the water backing up.
  
  
  Hudson again refuses to provide follow up to promises to repair all maintenance issues that , by terms of thier own contract , they are obligated to fix . They bandaid the issue then forget about it . It's never fixed.
  
  We are also still waiting for the warped kitchen floor and sinking toilet to be resolved as a result of moisture under our home. Hudson promised to fix this and we have not heard anything once that promise was made
  
  Hudson told the BBB in previous responses this is a resolved issue. This is a blatent lie. I was told there where approvals to get all the issues fixed however, Hudson's actions show otherwise a failure to again resolve the issues of this house.
  
  As of today we are under another emergency call for the septic backflow, and we are still waiting for waterlogged warped flooring and sinking toilet and moisture under the home to be remedied .
  
  I am opening another complaint because Husdon was dishonest I think the BBB should know they are lying when they say the issues are resolved . I can prove this without a reasonable doubt. Hudson's communication once again, fails.

  Customer response

  02/23/2022

  I would like to reopen my case because Hudson homes lied to the BBB and said issues where resolved and they where not.
  
  Attached is a photo of the current condition.
  
  They are now evicting ** after promising to make the repairs.
  
  They made ** an offer to compensate 6 months rent + ******* + our full deposit if we leave in 60 days.
  
  Now they are backing out of all that was promised and throwing ** on the street.
  
  They have admitted wrong doing by these offers , now have a lawyer bullying **.
  As you can see they never fixed the issue but continued to collect rent .
  
  Can we please open this back up?
  
  I have the documented offer and the eviction notice .
  
  The problem is they intentionally kept collecting rent knowing they never intended to repair the remaining issue of backflow and plumbing.
  
  
  See Attachment/File: additional info.pdf

  

  Business response

  03/02/2022

  Hudson Homes has operated in good faith to try to address all of the repairs required at the Property and Hudson Homes has no knowledge of any reason to dispute or doubt the veracity of the Tenant's maintenance requests. Over $60,000 was spent on the Property prior to move-in in order to get the Property into a ready-to-rent state, and over $50,000 has been spent on repairs to the Property during the term of the Lease Agreements.
  
  We sincerely regret that the Tenant has not had a satisfactory rental experience and the numerous maintenance issues with the Property. Unfortunately, despite our good faith and best efforts, we have come to the conclusion that the Property is not in a condition to be rented and we have informed the Tenant of the same. As a result of the numerous maintenance issues, we offered the Tenant in good faith, (i) a refund of all rent paid under the Current Lease ($855 per month from November 5, 2021 to the move-out date), (ii) a full refund of the security deposit ($775), (iii) a waiver of any early termination fees, and (iv) payment by Hudson Homes to the Tenant of $1,000. This is in addition to the 3.5 months of rent that was credited under the Original Lease and in addition to any hotel accommodations that we paid for under the Original Lease.
  
  The Tenant declined this offer, leaving ** no choice but to provide the Tenant 60 days' written notice of our termination of the Current Lease in accordance with the terms of the same. While we regret the rental experience the Tenant has had at this Property, we also think it is important to remember that the Tenant knowingly re-leased the Property in November 2021, fully aware of the ongoing maintenance issues.
  
  In conclusion, we plan on proceeding with the termination of the Current Lease, effective as of April 30, 2022, but remain available to discuss the situation further with the Tenant. We also plan to fully abide by our obligations under the Current Lease until April 30, 2022

  Customer response

  03/03/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have made this counter proposal / no response received:
  
  I agreed to sign under revision of the following terms :
  
  1. The monetary payment on Hudson's proposal is requested to be held in an escrow account by a non bias attorney of my choosing. To be released into my bank account upon move out affirmation. Not to exceed 48-hours.
  If they cannot get someone to validate a move out , that is not my issue to deal with. Keeping in mind all the upfront costs I have to pay in advance to move.
  This move is not a result of my own doing. But it is costing me indisputable
  monetary damages. With this compromise , I am still absorbing unplanned costs.
  
  2. Consideration for extension of 60-days due to market availability. Realistically, there is a housing shortage and it is difficult to commit to 60 days without consideration of an availability and a comparable area for my job commute. I have been diligent in my search , the market is scarce and total relocation will result in severe, damages including job loss and homelessness. There must be a back up plan for storage costs and alternative housing as preventative measures.
  
  I should not suffer any monetary damages from this situation. This should never result in homelessness.
  
  This was proposed over 1 week ago , to "*******************" who was supposed to respond with an answer from Hudson.
  As usual , there is still no communication as of today. A message was left Monday , and an email sent yesterday, to follow up on a conversation had on or around 2 /23. This is obviously not acting in good faith. It is another repeat of Hudson's avoidance and lack of accountability.
  EXACTLY, why I have proposed the counter offer. Hudson doesn't want the accountability. This further supports my initial complaint about the lacking communication and follow through from Management.
  
  Hudson is trying to blame shift these circumstances. However , it is obvious who is at fault . I have spent too much time having to chase someone down for a response. This has caused time, anxiety, panic and financial hardships. To this day there is no response from Hudson . Typical of my entire experience.
  
  I'd like to add that the 60 forced move out is an unlawful violation.
  
  Hudson sneakily slipped a plause in the lease stating they can term the lease for "any reason," Verbatim. Then the lease further states they are required by law to maintain the premises under ***** Landlord Tenant laws.
  
  This makes the lease ambiguous and contradictory . I believe the law takes presedence on maintenance issues and this reason is not an acceptable application for the 60-day forced move notice . It's even outlined and signed by Hudson on the lease . (Attached)
  
  If they had just approved the correction of the drain field, from the very beggining, the issue could have been fixed. Instead they ignored recommendations , ignored my observations, and allowed conditions to further deteriorate.
  
  My request is not unreasonable.
  ****** doesn't want to place the payout in an escrow account tells me , they have no intention of following through.
  
  I have no faith in this company and must protect my financial interests. The impact of this situation is far reaching and an unexpected move hinders my job attendence resulting in lost wages. My children and I cannot further fall victim to such losses. Shame on them for even indicating I am at any fault .
  
  Also to consider , the 60 day forced move notice came within 7-days of receipt of a ** *********** Commision Ethics complaint. After 1 + years of promises to fix everything , renewing my lease (contingent on fixing the primary issue) they forced move me only after I involved the *********** Commission?
  Dates don't lie, less than 7 days after they got notice of the complaint, the proposal came , then the 60 day notice came. This is blatent retaliation.
  
  It is in everyone's best interest Hudson considers my concerns. They owe me much more than I am willing to agree to.
  
  I have no intention or desire to continue the rental relationship .
  In the sane fashion, I cannot let them get away with the situation they have put me in . I am not asking much to secure this agreement.
  
  They are good at hiding facts and have lied to the BBB once before. I will make sure they do lie again.
  
  They are not disclosing the full truth.
  Hudson Management has so many people trying to put out this fire. The person responsible for the BBB complaints will probably find this information quite informative. It appears they are responding with out realizing any of the facts I have stated. The last rep who lied on the last BBB reports name was "********" under Hudson's instruction.
  I have no idea who does what from day to day in that place, it's obvious no one in management oversees the property itself. Hudson's operations are a mess and digging a deeper whole in this matter.
  
  This what Hudson calls good faith , business.
  This is not what I, as a Home Inspector and professional , call an ethical good faith business.
  
  They where given 48 hours yesterday to respond toy request and have failed to do so .
  
  
  See Attachment/File: LEASE SECTION.PNG

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It currently manages the property I reside in. I've sent in multiple complaints, service requests regarding the hazards in my home they refuse to respond promptly or at all. Even with withholding rent, they refuse to remedy the issue in my home despite being given notice on several occasions dating back weeks and months. I lost the issue of my entire downstairs bathroom due to black mold, two entire walls have been removed from my home its been a month now. The upstairs ceiling is cracked and caving in due to water damage from rain and the weight of the trees above. There is a hole in the exterior of the home where squirrels now reside. Under the house, there is evidence of black mold there as well. A large majority of the doors have gone unsealed and do not meet the threshold allowing for numerous critters to get in. I have repeatedly requested that these issues be remedied and I am led to believe that these issues were present prior to my moving in and I have only found out about them as they've worsened/exacerbated over time. After lodging several complaints about the condition of the home, the lack of urgency in responses, this company responds with an increase to rent for my new lease period. Despite this home's missing walls, the black mold has been present long enough for the entire bathroom to need to be cleared. I also found out that the electrical board is not wired correctly. The power is not balanced throughout the home and the lights go permanently dead quite often even after repair. They willingly leased me a home that I believe is not up to code. The home was without hot water for weeks after move-in. The company showed no urgency in repairing this and never reimbursed for this either.

  

  Business response

  01/20/2022

  Business Response /* (1000, 7, 2021/11/26) */ Hudson Homes would like to apologize to Mr. ******* for the maintenance issues he experienced in his home. As of 11/24, all maintenance requests have been completed accept for a cabinet installation that Mr. ******* requested to be completed after the holidays. The Hudson Homes maintenance team will continue to work with Mr. ******* until all service requests are completed. Mr. ******* has been withholding rent while Hudson Homes completes the service requests in his home. Once all service requests are completed, Mr. *******'s property management team will work with him to come to an agreement on rent payment. A member of the Hudson Homes customer satisfaction team has attempted to reach Mr. ******* via phone, but there is not a voicemail box set up for the number provided. As of 11/24, no response has been received. We consider this case to be resolved. Consumer Response /* (3000, 9, 2021/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The maintenance issues left to be resolved are a sunken ceiling upstairs. This same ceiling has a hole in it, when it rains water comes through it causes the ceiling to brown and sink even more. There is a ceiling fan in this area where you can see the cracks and the ceiling coming apart. There is a hole in the back of the home that has yet to be remedied for months. I learned from the maintenance men that there is still moisture in the home contributing to the growth of black mold here. I assume the reason is due to their failure to inspect the home prior to leasing to find that this home is not properly maintained. I would request the name of the person who last inspected the home and approved it for leasing. I have had zero contact with the leasing office in Texas. Everything I have discovered about this home has come directly from the maintenance men who come to repair an issue only to find more than one that needs to be resolved. Maintenance even expressed an extreme difficulty with communication with my leasing company. It's like they can never have consistent communication. So much so, that many times maintenance men have shown up to my home without notice from my company or maintenance and often they are left confused as well and often can't get in contact with the company after the fact. This office has never addressed this issue either. I hoped they would reach out when they learned the ceiling was at risk of falling in or that the ceiling fan was loosening its hold, but there's been an extreme delay in even a response to maintenance issues. It took them three months to repair what was fixed in a matter of three working days. I did not have use of any part of the bathroom for months with zero contact from my leasing company. The black mold is that dangerous and they never had the decency and professionalism to reach out. This was a result of their negligence in properly checking this home prior to leasing. This is possible because this home has revealed necessary repair that would've been remedied by a simple professional inspection of the home. This company has also refused to communicate with me about providing a key to the front door. I've had to put in requests to have my front door fixed because the automatic lock goes out often and doesn't always lock completely. I presently have a request in which has yet to be remedied. And as I've mentioned to the office the doors don't meet their threshold, more specifically the backdoor which I mentioned and requested be fixed during my first walkthrough when I first signed the lease. I am left to leave my home vulnerable because they have failed to timely repair or communicate with since I signed the lease. I am requesting direct contact from this office and the name of the person who last approved this home for leasing. If they would have responded to my calls, or emails; or provided timely repair I would not have had to take this route. Without direct contact I will be forced to take further action against this company. I have attached pictures of the ceiling as they are the most concerning issue aside from my entryways being compromised. The corner pictures where it is brown is where the water pours through. During heavy rains it sounds like you're running a bath on maybe medium level. You can hear it from the bedroom. The ceiling fan has continued to sink. You can see the line its placed on sinking end to end with the most weight being where the fan is.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has let us live in undesirable circumstances. Place should have been condemned before allowing anyone to live in the unit. Upon trying to get these issues resolved it has taken us to contact legal aid, and multiple emails to alleviate this. It's been 4 months and still no resolution. After 10 different contractors, time wasted, loss of job, legal representation, many hours looking for another place nothing is complete. Now it's 10/28/2021 and being charged for next month rent when it isn't due yet. This company needs shutdown due to neglect, irresponsibility, and overall Unconstitutionalism.

  

  Business response

  11/26/2021

  Hudson Homes would like to apologize to **************** for the maintenance issues he has experienced with his home. ******************** maintenance and property management teams have been working diligently with **************** and his family to resolve these issues since Hudson Homes acquired their lease and was made aware of the maintenance issues. As of 11/24, several of the service requests have been completed, with additional requests pending completion.
  
  Regarding the rent amount that posted to ******************** ledger on 10/28, although the rent amount may post early to the resident's ledger, rent is not due until the first. The initial posting date would not have an adverse impact on the resident's ledger.
  
  Along with ******************** property management team and maintenance team keeping regular contact with him, a representative from the customer satisfaction team has reached out and spoken with both **************** and his partner. Both parties have direct contact information for multiple team members at Hudson Homes and the local vendors assisting in resolving their concerns. We consider this case to be resolved.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract to rent a house, paid the fees and insurance, but I have nowhere to pay the deposit, there is no link on the site that allows me to do so, the Hudson Homes website is terrible. I asked for help and what I got was the cancellation of my application, they have no idea what customer service means.. No one answers, no one wants to help, my move-in date was for the first of November, I need a solution as soon as possible.

  

  Business response

  11/26/2021

  Hudson Homes would like to apologize to **************** for the issues he experienced during his move-in process. ******************** initial application was cancelled because the security deposit was not paid during the allotted timeframe. An email was sent to **************** with instructions detailing how to login and remit the security deposit. A representative from the Hudson Homes move-in team spoke with **************** on 10/20, and at that point he did not mention having issues logging in to make a payment. Our records do not indicate any communication from **************** to Hudson Homes advising that he was having issues with his login portal.
  
  After receiving ******************** complaint from the BBB, a representative from the Hudson Homes move-in team again reached out to **************** on 11/23 and agreed to reactivate his application and assist **************** with paying his security deposit. On 11/24, a manager from the Hudson Homes leasing department spoke with **************** on the phone to further assist him paying his security deposit. At that time, **************** notified Hudson Homes that they did not want to proceed with leasing the home and wanted their application cancelled. ******************** application was cancelled immediately per his request. We consider this case to be resolved.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The homeI have rented for the past two years from Hudson Homes has had nothing but issues due to the inferior construction practices they used when renovating the home. THESE are the major issues I have dealt with: 1.Windows didn't seal shut; maintenance company decision was to s**** them shut from the outside (MAJOR safety violation): Issue took SEVEN months to resolve for replacement windows. *****v dryer plug was mis-wired causing shocks every time we touched the dryer plus no power/low power issues 3.Water line from the water heater to the refrigerator leaked, causing standing water in the garage for over a week. NOW My kitchen cabinets fell OFF the wall because they were screwed into the dry wall with drywall screws and not into the exterior wall cinderblock. 90% of my plates, bowls, ramekins, appetizer plates, and sentimental children's items were shattered. I CANT get an email response bank nor a property manager to pick up the phone and call. Beyond FRUSTRATED!

  

  Business response

  11/18/2021

  Hudson Homes would like to apologize to ************** for the maintenance issues she experienced while a resident with Hudson Homes. Immediately after receiving notice of the complaint for the BBB the Hudson Homes customer satisfaction department reached out to ************** to get more information. ************** and Hudson Homes came to an agreement to address the loss of property that occurred from the cabinets falling down. The agreement included reimbursement, waiver of late fees, and a customer satisfaction credit. An email was sent to ************** on October 29th to confirm the agreement. ************** also has direct contact information for the customer satisfaction department and her property management team for any further questions or concerns. We consider this case to be resolved.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hudson Homes and the company who handles the company that handle their energy billing decided to let the energy bill go by on estimates over the entire summer. Estimating the energy bills isn't a bad thing by itself, but when you do it for months on end and then in September hit the tenants with a $492 overage bill, which will fall into late status immediately, it shows that the companies aren't ethical. There was no explanation of the overage until we called to ask about it (already getting to late status by this point), and they were kind enough to finally show ** a redacted energy bill, because their practice is to withhold the actual energy bills from you and leave you guessing about what's on there. Considering the bank that owns the property didn't even know this property was rented for months when we signed a lease and moved in, evidenced by the continual property inspections by people paid by the bank who told **, it's plausible that we're getting scammed on the energy bill.

  

  Business response

  11/12/2021

  **************** is correct that he received a charge for electric usage on his resident ledger with Hudson Homes that was much higher than usual in the month of September. Utility bills are provided to a third-party vendor and then added to the resident's ledger with Hudson Homes, which the residents are responsible for. However, Hudson Homes does not request utility estimates and the estimates were billed based on the decision of the utility company, ***************************** Hudson Homes did reach out to the utility company to determine the reasons for the estimates and was told they were because of "employee unavailability" on the part of the utility company. Additionally, although the charges were posted to the account in September, they were not in late status. Utility charges that post to the account are due on the first of the following month.
  
  
  
  Hudson Homes recognizes that this was a frustrating situation for **************** and would like to apologize for any lack of communication on our part. ****************' property management team has been in contact with him regarding his billing questions. We consider this case to be resolved.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible communication and being lied to. Would not fix maintenance issues was living in a home with no hot water, no stove, no dryer, and no power in half the house because they wouldn't fix the electric problem. When I called my county code enforcement they informed me that the house was foreclosed and own by the bank. Never heard from this company about a solution or refunding me my money.

  

  Business response

  01/10/2022

  Business Response /* (1000, 7, 2021/11/12) */ Hudson Homes would like to sincerely apologize to Ms. ********* for the experience that she had in her home. After receiving the complaint from the BBB the Hudson Homes maintenance department did reach out to Ms. ********* regarding her maintenance issues and Ms. ********* informed us that she is no longer residing in the home. Hudson Homes recognizes that significant maintenance issues arose while Ms. ********* was living in her home and agreed to release her from her lease and reverse all current charges on her resident ledger. Ms. ********* was also fully refunded her security deposit. We consider this case to be resolved.

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