ComplaintsforSouth Oxford Management

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Maintenance has repeatedly come out in the past few years stating our air conditioning is fixed or replaced and it never truly has been. The solution prior to fixing is putting in a window unit however we have security cameras placed in our windows due to the on going violence that has occurred here and the apartment complex has no security features whatsoever. A window unit as I have discussed with management on multiple occasions will not cool the entire house and affect my daughter emotional support animals.We have had the same issue with the air conditioning ongoing since 2019. I have every email from every request ever made in regards to the air unit from ********************************************************************************************** house and the handler was running. We all ended up sick this morning nauseous, vomiting and severe headaches. Currently after stating it was fixed yesterday it is again frozen and leaking with the temperature outside at almost 90 degrees. It is heating up in the apartment thermostat set at 69 with the temp now reading 77 and rising. We cannot do another summer like this with heat exhaustion and a malfunctioning air handler. We have lived here for going 9 years and have been quiet, good tenants.We always pay our rent on time and all we ask is for our air to work so my kids can be comfortable and when I come home from work I can relax and be comfortable and not have to worry about my kids their *** animals all day. With as many years as I have gone with the air the way it is and time it takes away from me doing other things and the months we go without service and the years almost 10 1 have lived here a rental rate adjustment would also be appreciated at this point. It is now 6:30 pm and nor one person has come or called about our air and it was ************************** here. The air after being thawed has not moved lower than 76 and it is set at 69. My GA ***** bill has been $300 a month this is ridiculous

  Business response

  06/18/2024

  On June 17, 2024 the air handler was replaced by Founder's Maintenance.  The A/C unit is reported to be working properly.  Thank you.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I HAVE BEEN A RESIDENT HERE AT ************* NOW MANAGED BY SOUTH OXFORD MANAMGNET FOR 6 YEARS.I MOVED INTO MY UNIT DECEMBER 2019 AND WITHIN ONLY 2 WEEKS IT WAS DISCOVERED THE WATER FROM THE COURTYARD WAS ****ING INTO BOTH MY LIVINGROOM AND MY BEDROOM. WAS NO IMMEDIATE ACTION TAKEN INTIALLLY, I WAS TOLD BY ********* THAT THERE WOULD BE CONTRACTORS COMING OUT TO EVALUATE AND OFFICE MANAGMENT AND DOCUMENTED THE REQEUST AS COMPLETED. THIS WENT ON FROM DECEMBER 2018 UNTIL FEBURARY 2020 WHEN CONTRACTORS CAME OUT TO PERFOME "**** TEST" BUT NO FURTHER ACTION WAS TAKEN OR REPAIRS MADE TO MY UNIT. ON DECEMBER 13 2023 I NOTIFIED MANAGMENT THAT THE REPAIRS STILL HAD NOT BEEN COMPLETED. A MEMBER OF MAINTENCE CAME AND PAINTED OVER THE DAMAGED SPOTS ON THE ***** WHERE THE **** AND MILDEW HAD BEGAN TO SPREAD AND THAT WAS IT. ON JANUARY 24TH 2024 I NOTIFIED MANAGMENT THAT THE WATER **** IN MY BEDROO HAD GOTTEN WORSE. MANAGMENT HAD THE CARPET CLEANED AND MARKED THE REQUEST AS COMPLERED. ON MARCH 16TH 2024 I NOTICED THE WATER WAS ****ING AGAIN AND WHEN PULLED BACK THE CARPETING I SAW THE AT BASEBOARD WAS ROTTING AND **** AND MILDEW HAD SPREAD FROM THE BASEBOARD UP THE LOWER SECTION OF MY BEDROOM WALL. I CHECKED THE OPPOSITE SIDE OF MY BEDROOM AND MY LIVING ROOM AREA TO FIND THE SAME, A ROTTING BASEBOARD AND **** AND MILDEW SPREADING ALONG THE LOWER AREA OF THE ***** AND IN THE CORNERS. A COMPLAINT WAS FILED WITH DALLAS COUNTY CODE COMPLIANCE MARCH 18TH 2024.THE CITYS AGENT GAVE SOM A VIOLATION FOR THE **** WITH A DEADLINE OF 30 DAYS FROM THE DATE OF ISSUANCE. AS OF APRIL 25TH 2024 THE REPAIRS HAVE NOT BEEN COMPLETED. THE BASEBOARDS AND ***** HAVE BEEN REPLACED AND PAINTED YET THE WATER IS STILL ****ING INTO MY APARTMENT. PER TEXAS LAW HIGH PRIORITY MAITENCE REPAIRS SUCH AS WATER ****S **** ARE TO BE RESOLVED IN A TIMLY FASHION. MANAGMENT HAS RETALIATED FOR THE CONTINED REPORTS AND COMMUNICATION WITH CODE COMPLIANCE BY FILING EVICTION EVEN POST PAYMENT.

  Business response

  05/17/2024

  Please see below regarding concerns for the repair. I also met with Dallas **** on 4.22.24

  3.22 informed code please note that our crews were on site today ready to get the repairs started.  The conversations of refusing to allow entry were all verbal, nothing in writing. (see attached email of more timelines of action).
  3.22 Project manager noted actually came out to the courtyard when we were looking at another unit and asked us if were are her to work on her unit today.
  We have been working with the resident since 3/22 to get into her unit and remove the drywall and figure out the leak.
  We did a flood cut on 3/29 and water tested both the living and bedroom exterior walls. We then spoke with the resident about coming back after the wall is dry so we could apply a sealer on 4/2/24 at this point the resident works from home and did not want us making any noise by installing the drywall we also told the resident that the leak will need to be completed from the outside of her unit.
  We scheduled the drywall install for Monday the 8th to fit the residents schedule. The guys for the waterproofing got into a car accident that morning so we had to reschedule the exterior waterproofing for the next day but now the rain has put a stop to the digging and exterior waterproofing. We will need a few days after the rain stops for the area to dry out to start the exterior waterproofing. This work should not affect the resident with any loud noise. We have not installed the baseboards or painted the unit for we have not completely stopped the leak but have slowed it down tremendously. After waterproofing we will schedule with the resident to do another water test.
  
  4.2 A little update on the repair situation in your home.The Contractor has found the source of a slow pace water intrusion leak in the living room & repaired that leak. Right now, the area is still wet and needs to completely dry before we can caulk and seal. The space has been covered in plastic & the Contractor will need to return when the wood is dry to seal & install drywall, which will be an all day job & fairly noisy. The crew needs to get back to the apartment Thursday or Friday this week to ensure this project is wrapped up timely. Please let me know if Thursday or Friday works better for you.
  
  4.17 Informed resident I was still  aware of that status of baseboards.  Informed her this would not prevent her from sleeping in your bedroom as its only the baseboard affected.  I also have an update; taking into account some rain in the forecast this week and weekend we are planning on digging Tuesday morning (4.23) and will need to enter your unit in the afternoon on 4.23  to install the trim and paint.  Please confirm for Tuesday.
  4.23 above work was completed with exterior digging, seal,and baseboard and paint completed.
  
  4.22 From resident: Yes, we are confirmed for tomorrow. My supervisor accept my request to make up my time this Saturday.
  4.30 noted Repairs in apartment concluded that the paints won't match exactly. No charge to resident at move out.
  5.2  It was brought to my attention the incorrect paint color for the wall was used when painting the wall. We would like to schedule to correct. What day next week would be best? Would Monday, Tuesday, or Friday work?
  5.3 From resident: Wednesday is the only day I can take off.
  5.3 What about the following weekweek of 13th through 17th?  We can also continue to monitor over this weekend to ensure the repair corrected water intrusion.
  5.5 1:19am Sunday  email  Resident informed of water intrusion from rain noted in photos and video.
  5.7 10:51am Tuesday from resident: Three communication attempts have been made to discuss my concerns.  It has been more than 24 hrs since I have reported water intrusion and had zero response.
  If you are not available please redirect me to someone who I am able to contact to escalate my concerns.
  
  5.8 1:56pm Wednesday: My apologies as I was out on site Monday with some urgent matter and out unexpectedly yesterday.  We have escalated the concern and we are scheduling another vendor with some additional expertise in the concern.  Can we access on Friday, May 10th with the vendor?
  With the last water proofing we completed we really anticipated to be fully remedied. Your current lease expires on 7/18/2024. We certainly understand the frustration and would like to offer to release you from your lease with a 30-day notice. You would be rent responsible through the written 30-day notice and any applicable cleaning/damages not related to the water intrusion.
  Can we access on Friday, May 10th with the vendor to continue to remedy the issue?
  We greatly appreciate your continued patience.
  5.9 12:28pm from resident I just received a response from my director I can log of from 9am -9:30 am tomorrow.
  5.10  water proofing vendor and  project manager entered to reassess.
  5.15 10:14am I wanted to follow and see if you had identified a move out date yet?  As well as circle back about the wall with the incorrect paint color and next steps after the vendor visited on Friday.
  5.16 12:30pm followed up on the above, no response.

  5.17 at  8.12am: I wanted to follow and see if you had identified a move out date yet?  As well as circle back about the wall with the incorrect paint color and next steps after the vendor visited on 5.10.We need to enter the unit and remove drywall for a full wall water testing, we will need full access for 1 full day to remove the drywall and water test, then 1 day to repair the leak and 1 day to repair the drywall and paint. It is important that we receive a reply.  We can approve a sooner move out, you would be rent responsible through days keys released to office  and any applicable cleaning/damages not related to the water intrusion.
  5:17 at 9:43am from resident: Hello ****** the move out is going to be the end date of the lease. At this time my job is not allowing me to reschedule a relocation period based on service needs. As of now I don't have the availability to be out of my home for 3 days. The time I accrued was used for the previous attempts to repair. My work hours are Monday through Friday 8am to 5pm with an hour lunch each day. I started the packing process last month because I was told that the lease renew opportunity was not being presented and was under the impression I was to move out in May.  My space is being utilized at the moment. Are you willing to temporarily relocate me so that I am again jeopardizing my employment for ongoing unresolved repairs?     
  5:17 at 9:46am Do you work at your office these days?
  5.17 at 10:17am from resident I'm required to have a designated workspace with WiFi as I interact with clients and have 7-10 virtual meeting a day with our attorneys. 
  5.17 at 11:00am We can permit an allowance to reimbursed with receipts for hotel for 3 nights at $150 and $75 food allowance per day.Will reimburse wifi rental at hotel with receipt up to $12.00 per day.
  I will see what schedule is for vendor now.
  
  5.17 at 12:53pm We have the work scheduled for 9am on Monday, 5/20.  Please confirm.
  5.17 at 2:51pm  We have the work scheduled for 9am on Monday, 5/20.  Please confirm.
  5:17pm around 4:00pm I called and left a voicemail to resident
  What is next step @**************************************** if she will not allow 
  
  To note we need to enter the unit and remove drywall for a full wall water testing, the resident will need to allow us full access for 1 full day to remove the drywall and water test, then 1 day to repair the leak and 1 day to repair the drywall and paint.
  
  Please let us know if any more detail is needed. We were willing to allow her to vacate early. Resident would be rent responsible through days keys released to office  and any applicable cleaning/damages not related to the water intrusion.
  
  Thank you,

  *************************

  Regional Manager

  Business response

  05/17/2024

  It would not allow me to send photos with first submittal.

  Customer response

  05/29/2024

  Several email communications have been forwarded with multiple request yet they are deliberately being ignored. 
  
  We have asked for the repair request history.
  
  We have asked for proof of delivery  for the document you apparently failed to properly deliver.
  
  We forwarded a renewal request last week.
  
  All of which have been ignored.
  
  Your failure to respond is unacceptable as it further acknowledges your practices of retaliation and discrimination. 
  
  You have continuously failed to comply with your obligations under the applicable laws.
  
  A member of your office staff has now on three occasions now displayed and instigated aggressive behavior causing tenant stress and it has not been addressed.  
  
  An incident report for the most recent event was requested and you have failed to provide a response or investigate the matter. 
  
  We are now requesting to escalate these ignored concerns through the proper channels.
  
  Any other communications not addressing the forwarded request and concerns will no longer be necessary. 
  
  We are in the process of notifying ********************************* and *****************************, both of Beach World Management,  of your unprofessional behavior, your failure to communicate acknowledge and respond to the previous email communications, your unfair and discriminatory practices, as well as the borderline violent and abusive behavior from your assistant property manager, ********. 
  
  This continued display of unprofessionalism and disrespect can no longer be tolerated.
  
  

  Customer response

  05/29/2024

  Several email communications have been forwarded with multiple request yet they are deliberately being ignored. 
  
  We have asked for the repair request history.
  
  We have asked for proof of delivery  for the document you apparently failed to properly deliver.
  
  We forwarded a renewal request last week.
  
  All of which have been ignored.
  
  Your failure to respond is unacceptable as it further acknowledges your practices of retaliation and discrimination. 
  
  You have continuously failed to comply with your obligations under the applicable laws.
  
  A member of your office staff has now on three occasions now displayed and instigated aggressive behavior causing tenant stress and it has not been addressed.  
  
  An incident report for the most recent event was requested and you have failed to provide a response or investigate the matter. 
  
  We are now requesting to escalate these ignored concerns through the proper channels.
  
  Any other communications not addressing the forwarded request and concerns will no longer be necessary. 
  
  We are in the process of notifying ********************************* and *****************************, both of Beach World Management,  of your unprofessional behavior, your failure to communicate acknowledge and respond to the previous email communications, your unfair and discriminatory practices, as well as the borderline violent and abusive behavior from your assistant property manager, ********. 
  
  This continued display of unprofessionalism and disrespect can no longer be tolerated.
  
  

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been living at the Verandahs at ************* (managed by South Oxford Management) for three years now. I've dealt with a huge cockroach/palmetto infestation ever since I moved in. My father is a disabled veteran who has serious complications with balancing and walking up stairs, and the stairs here have absolutely no railings installed, despite being made of concrete and holding more than four steps. We've had a broken trash can for two years that they've not replaced. There's water damage and a collapsing part of the ceiling that's not been repaired. The entrance gate is meant to be working and is stated in our lease as to be an included amenity that we pay for, despite it *not* working for most of the three years we've lived here. There are continuous issues of packages being stolen, cars being hit in the parking lot, and even being broken into. However, cameras are not being installed to guarantee safety of vehicles. This wouldn't be an issue if the gates were working and weren't allowing in outsiders who do not live at the *********. The company is threatening to charge us $25 for trash being in the trash can, or if we put trash out before six pm and after midnight, yet nobody in my family is home between those hours, as we work. And, as mentioned before, the trash can is broken, therefore vermin wouldn't be breaking into the bags and causing trash to spill if it were fixed and/or sealed. It has been three years since my father put in a complaint about the hot tub (another amenity boasted about in the listing to this day) not working, and it's still not been addressed. As a young woman, I don't even feel safe walking to my mailbox, as there are several tenants who continuously have strangers driving in/around the complex who do not live here, and smells of marijuana and other substances can be smelled around the complex. I don't believe background checks are properly being completed on prospective tenants, and it's made myself and my family feel incredibly unsafe for the past three years. Not to mention, mail that isnt ours has continuously been delivered to our mailbox despite having a completely different address on it, and mail that is our, especially important documents, have gone missing or are delivered to the wrong apartment and not delivered to us. We've also had to put our lives on hold for a week every single year they've said they'd do an inspection, as we have pets who live with us and we can't risk them getting out, and they either haven't shown until the last possible day, or they've not shown up at all for the inspections. I've yet to see them come in to test the fire alarms at all, despite there having been a fire before we moved in that destroyed an entire apartment. I would like someone to actually do something about this place, as the living conditions, lack of security, and general slumlord behaviors make me feel incredibly unsafe living here and does not feel worth the almost 2.5k a month we've been paying to live here. Something needs to be done about this place, as it's not a reputable company, no matter what the company may boast about.

  Business response

  05/06/2024

  In response to this compliant, the residents have denied access to their home and have not submitted or requested a reasonable accomodation for stair railing. Our office team will promptly send notice to them with the form for railing installation accomodation request. Other items sited on the compliant are itemized below w/ responses accordingly.

  1. huge cockroach/palmetto infestation
  

           No requests for pest control from the resident, they will of course be done quarterly with Pest Control Vendor, however upon Q1, the team were denied access by tenant.
  
  2. serious complications with balancing and walking upstairs, and the stairs here have absolutely no railings installed, despite being made of concrete and holding more than four steps.
           There is a small set of stairs that lead to their building on both sides of the building that does not have a railing, has never had one since inception in 1984. A reasonable accomodation request form is being delivered to the tenants for official request, should they still desire stair railings, and our team will bid out the cost accordingly.
  
  3. broken trash can for two years that they've not replaced.
           Trash Box has since been replaced. These simply need to be requested via a service request, which has not been submitted by the tenant.
  
  4. water damage and a collapsing part of the ceiling that's not been repaired.
           Ceiling is popcorn that is coming loose, management team has tried multiple times to get a time to come in. ****** has denied access due and since requested a June return date. 
  
  5. The entrance gate is meant to be working and is stated in our lease as to be an included amenity that we pay for, despite it *not* working for most of the three years we've lived here.
           The gate is working now, although it does have occasional issues when resident damage occurs, which are timely repaired. We also keep the gate open during the day for office administration & vendor access; There is an issue with the software Doorking at the gate as the system is not accepting the information,reached out to the gate vendor to help fix this issue. This is pending a software update.
  
  6. the hot tub (another amenity boasted about in the listing to this day) not working, and it's still not been addressed.
           The Hot Tub is actively being worked on, we have one quote for repair and pending a second quote from the Pool vendor. These are used frequently and submit to repair needs as wear and tear occur. 
  
  7. background checks properly being completed on all prospective tenants. 
            Background checks are completed on each applicant. Copy of rental Criteria is attached. We can not guarantee safety, nor can anyone or any deterant, however we do screen all applicants. 
  
  8. Yet to see them come in to test the fire alarms at all, despite having been a fire before we moved in that destroyed an entire apartment.
           Service techinicans have come to perform quarterly inspections and tested the smoke alarm during inspection, female tenant was in the bedroom and did not come out during the inspection.
  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have $306 applied to my credit report illegally. Not only do I not owe this complex they owe me for expenses inquired due to lack of communication with staff during a unit transfer. I have video proof of how I left unit as well as move in check list describing damages at move in which are the same as what I am being charged for. A few issues.- I am being charged for move out on the 3rd. I moved out on the 1st. I have video proof.- I am being charged for cleaning of bathtub yet bath tub was cleaned just badly stained from paint and finishing that pilled away but can be found on the move in check list signed by their employee.- I am being charged for cleaning of storage room yet storage room was extremely dirty on move in and written on move in check list signed by employee.- I am being charged for not returning mail box key yet I returned the key and have a video of my self putting the keys in an envelope and sliding under locked door.- I am suppose to have a $500 credit applied to my account for lost moving fees because of the complex.- I emailed the and called executives and complex multiple times in the last 2 months. No one ever returns my calls. I have even called corporate. Please contact me for all video proof.

  Business response

  04/24/2024

  Please send all videos that are mentioned to ********************** The cleaning fee does not state specifically just the tub and the storage closet, this is cleaning throughout the apartment but will be more than happy to work with you on the charges if the videos show differently. Also, I spoke with you regarding the moving costs and crediting the amount to you with a receipt- I have not received this receipt as of today. I look forward to working with you regarding the items mentioned.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I applied to this apartment complex and was denied. Ive been waiting to get my admin fee back for months now. I received an email stating I never paid an admin fee which is a lie because I have a confirmation email dated back in November which clearly states the date and confirmation number.

  Business response

  03/19/2024

  Greetings, 

  The claimant is not due a refund.  Her rental application was approved, and she was scheduled to move in 11/30/23.
  The leasing team sent her a welcome letter/move in statement on 11/28/23.  She then forwarded her TECO (utility) account confirmation and rentersinsurance for the apartment on 11/29.  She signed the lease on 11/30/23 and the community manager countersigned. Then she never showed up to move in. Her admin fee is not refundable.

  Supporting documentation is attached. 
  
  

  Customer response

  03/20/2024

  I was denied. Wheres your policy on administration fees?

  Business response

  04/18/2024

  This applicant was approved and never moved in, and stopped corresponding, however there have been 2 reviews of the account that were conflicting, and as a customer service gesture we will be refunding the $150 admin fee. That was paid. Attached is the email to the applicant asking for their forwarding address, and a screen shot of the approval.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a retired Air Force veteran of 14 years. Id like to inform you an issue against the South Oxford Management LLC dba The ******************* for breach of care. My mailbox contents were broken into and stolen on or about 7 October 2023. After making this discovery on 8 October I immediately called the police as the value of the contents was over $104.00 and filed a report.This is not the first time packages have been stolen during my tenure at The ******************* at *****************************************************************************************. A few months ago 2 children were caught on my home camera stealing packages from my front porch. Thankfully they were caught due to my security camera footage. ** law clearly states that an apartment complex violates its duty of care if the apartment failed to provide security for the circumstances such as theft on the premises under their control, property owner may be held liable for criminal acts of third parties if the property owner knew or should have known that criminal conduct was a foreseeable possibility.OCGA 51-3-1. Duty of owner or occupier of land to invitee.Where an owner or occupier of land, by express or implied invitation, induces or leads others to come upon his premises for any lawful purpose, he is liable in damages to such persons for injuries caused by his failure to exercise ordinary care in keeping the premises and approaches safe.Ive spoken to to nearly everyone inside of the management office and all I was told was that, we will check the security cameras for the last week in a half after the incident. I was subsequently told they dont have camera footage of the mailboxes showing future negligence of the premises. As disheartening as this entire situation is *** had to leave work early to catch the office workers to ask the questions in person and also put in my notice to vacate due to these circumstances. I am only asking for the restitution of my property that was stolen and and apology from management.

  Business response

  11/17/2023

  Regarding the complaint from customer *******************:
  
  Upon learning of Ms. ****** missing package, we spoke with the representative from **** who services our community, and they were unable to find any evidence of damage to the parcel box nor any indication that the box was opened with anything other than the key. While we provide these locked parcels boxes and mailboxes in an attempt to keep all residents property as secure as possible, we are unable to guarantee complete security. To ensure our residents are aware of these limitations, we have each resident sign out Community Rules and Regulations Addendum as well as our Package Release and Acceptance Authorization Addendum which notate the below:
  
  COMMUNITY RULES AND REGULATIONS ****************************** Release Authorization: Resident releases Management of any liability for loss or damage to the item unless such loss of damage was solely due to or solely caused by Management gross negligence.
  
  PACKAGE RELEASE AND ACCEPTANCE AUTHORIZATION ADDENDUM
  Item 4 Resident releases management of any liability for loss or damage of the item unless such loss of damage was solely due to or solely caused by Managements gross negligence.
  
  We sincerely regret that ************* never received her package, but we do not feel this unfortunate incident occurred as a result of negligence on the part of our Management team.
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apartment said they took sev 8 voucher I put application fee 75 and deposited 200 in and then said they were all full of fhs housing voucher have 300 bba k but never put in the rafts for voucher or ran application for apartment but wouldn't refund 85 application fee, that's fraud and misrepresentation.

  Business response

  10/12/2023

  Thank you, we have researched and will process to refund application fee of $75.00.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Leased with their property ******************* through 5/5/23. After move out, I did not receive ANY final bill. I received a third party collections notice forwarded to my new address on 7/14. I contacted ******** at ******************* this same day. She stated there was a note from ***** the former manager claiming he left me a voicemail in early May after move out. I have no record of a call or voicemail. She confirmed they did not attempt to mail me a final bill notice claiming they did not have a forwarding address. I provided this to them via email on 3/6/23 at 12:33pm (screenshots attached). During that call, ******** emailed the final bill to me right away. She stated there wasnt anything they could do because it had been sent to collections and would appear on my rental history. I contacted the corporate office this same day and spoke with ***** at **************. She indicated she would follow up the following week. I called and left a voicemail on 7/21/23, to which I have not received any response. Also, the bill they eventually sent to me included charges I dispute and want the internal record amended and corrected, as well as any negative marks to my rental history completely removed. I was not notified by the original debtor about this debt until after I received a collections notice. They made no actual effort to notify me. It should not be counting against me in any way, and I want the 30 day clock for repayment of any fees to restart following the resolution of this complaint. I feel this is retaliation for having a tenuous tenant-landlord relationship. We had more than our share of challenges with leasing office staff, and since I paid my rent and bills without issue, they had no other way to come at me and saw this as an opportunity to s**** me. ***** and ******** are unprofessional and *****, and ******** is the worst.

  Business response

  08/17/2023

  Good afternoon,

  The resident vacated on 5/5/23. She accepted an offer to settle with ***, Collections last week on August 14, 2023 with Regional Vice ********** ************************* approval.

  
  Property: *******************
  Tenant: *********************
  Placed with PDM: 06/27/2023
  Balance: $842.43
  Offer: $724.97 in a lump sum to settle
  
  This was in dispute status but through PDM interaction with the tenant they are now offering a settlement payment that represents approximately 86% of the full balance.  

  I have attached photos that correlate with charges.

  If you have any questions, please let me know.

  Thank you,

  *************************

  Regional Manager 

  ************

   

   

   

   

   

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a resident of ************ hills apartment building and I have been having issues with leaks in my apartment since my fianc and I moved in. I submitted a request to maintenance stating we were having another leak in our livingroom. Maintenance came in and a few days later he said the leak was fixed and close dont the request as completed. A week later my fianc , our dog and I woke up to our ceiling collapsed on the floor and still leaking. Staining our furniture, breaking a picture frame just creating a huge inconvenience. Maintenance came in again and said he fixed the leak ( the same leak he claimed to have fixed a week before ) and that he cant repair the ceiling because its too big of a repair. He has to reach out the regional management regarding this issue. We are asking to be temporarily moved to a new apartment unit until ours is completely fixed due to the unsafe environment of a weak ceiling that could potentially lead to mildew and mold. Our property manager says we would either have to move all of our belongings and furniture into a new unit or stay in our unit. I dont think this is a fair accommodation for us to have to hire movers and pack all our belongings and move to another unit til the end of our lease. We just want to temporarily stay in another apartment until ours is safe. Your mission statement says you care for your residents. And my fianc and I dont really feel cared for at the moment.

  Business response

  08/16/2023

  To Whom It May ************** July 29, 2023, the emergency maintenance team of Sagamore Hills Apartments responded to the resident complaint at WC08 for their emergency involving a portion of their living room ceiling falling. The call was responded to immediately with the debris cleaned immediately. Due to this property being pre-****, asbestos containing materials are presumed and no immediate repair to the ceiling could be made on this day until a our licenced contractor, ********** would be able to test the area. The residents were engaged in constant communication with our team on what steps would happen next. Timeline of communication and repairs was as follows:
  -7/29/23- ceiling issue occurred, emergency maintenance dispatched to clean debris
  -7/31/23- residents communicated with Community Manager ********************* to inquire about transferring to a new unit. Residents were offered a transfer to any apartment of the same size at the same rent.
  -8/1/23- Residents were communicated with by the Regional Manager on options and what to expect. They declined to transfer to a new unit.
  -8/9/23- Contractor ********** tested ceiling/sheetrock/taping compound for asbestos, traces were found.
  -8/11/23- Licensed abatement contractor Dectam performed repair on 8/11/23. ********** retested unit right after repair on 8/11/23 to clear unit. 
  -8/14/23- Internal construction team completed repair on 8/14/23.
  Repairs and communication occurred appropriately. Please contact us with any further questions or concerns. 
  -*********************, Regional Manager
  South Oxford Management

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my name is ******************************* and Im paying close to $2700 per month and experiencing daily safety concerns, falling objects from the building structure, tenant harassment, raining in my apartment (3 times), negligence with repairs leaving nails on the floor, and security doors being broken. South Oxford Management manages this property. ***************** is the property at ****************************************************. Management told me I need to call the police, but will not help me or allow me move without penalty. I am experiencing daily intimidation/ harassment from others at this property due to a ring camera on my door for safety. There has been two occurrences of unauthorized entry to my apartment. The 1st time (June 9, 2022) management stated they accidentally gave a company access by mistake while I was naked in my room. The 2nd incident was reported while I was downstairs at the gym. Management could not tell me what happened or who gave someone the access. Details of Current events:1. As of July 16, 2023 someone that lives or is a guest down the hall attempted entry into my apartment after I left for the airport. I am scared to return home, this is the 2nd time someone did that.2. Different tenants are trying to intimidate me by saying things in the camera. Its causing horrible anxiety and fear for my safety. The male neighbor next door was gesturing if to hit the door while his female companion commented about me coming out of the apartment. 3. When reporting issues to management, the manager ******** and corporate, yells at me and is jeopardizing my safety by knowing allowing this to happen. I need help and I am worried about my safety!

  Business response

  08/02/2023

  Hello,

  Please see attachments of email threads addressing concerns.  I also called her to listen to other concerns inclusive of dog not on leash, window leak, concern for alleged attempted entries on door ring camera, common area limited access door not latching, concern for bedroom hvac vent design, and Summer 2022 unauthorized entry.  A second unauthorized entry while at the gym was not shared.  Spoke with resident at length for 25 minutes and awaited other videos ask I requested her to send videos for my review; 10 in total (some of dog not on leash) Some videos show individuals dancing walking past camera or covering camera with hand and walked by/off immediately after doing so. All concerns were addressed and listened with sincerity how to assist and or resolve.  I reviewed that we had a vendor dispatched each time for seal issue for window leak and addressed and resolved; confirmed not further issue present.  Appears Summer 2022 prior to my leadership and manager no longer there that it appears they went to the wrong apartment, and I confirmed vendors and maintenance are to knock and announce themselves and understood the frustration and concern; unfortunately, no memos to note in account.  I also shared with ******* that respectfully, we can certainly address **************** and a general email to respect hallway front door personal belongings such as wreaths and crude behavior to door ring cameras is not acceptable.  In the clips I have not seen behaviors warranting such.  I do see where a video of your door was taken that would be a police matter.  Please enter a service request to reopen your bathroom vent as we must have proper ventilation in this area.
  She shared that she did not give notice and felt compelled to renew as she did not attempt to give notice to office timely to fulfill a written 60-day notice prior to lease expiration on July 11, 2023.  She executed a lease renewal in effect. I can forward video links she sent to me for review.  I sent approval for 45 days notice with added RVP approval without penalty.  Overall, very unhappy and recently renewed due to not providing 60-day notice.  

   

  Thank you,

  ************************;

  Regional Manager

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