Complaints

This profile includes complaints for South Oxford Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Oxford Management

  5151 Belt Line Rd STE 1100 Dallas, TX 75254-6739

• 

  South Oxford Management

  142 Temple St Suite 207 New Haven, CT 06510

• 

  South Oxford Management

  142 Temple St Suite 207 New Haven, CT 06510

• 

  South Oxford Management

  142 Temple St Suite 207 New Haven, CT 06510

• 

  South Oxford Management

  142 Temple St Suite 207 New Haven, CT 06510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.Persistent Smoke Odor Due to Neighbors Marijuana Use Our lease agreement states that this is a smoke-free community, prohibiting any burning or vaporizing of tobacco or similar substances.We reported a strong, persistent odor in our bathroom, which remained unresolved after one maintenance attempt.Last week, we discovered that our neighbors smoke marijuana on their patio, causing the smell to infiltrate our apartment.Despite our complaints, management has taken no action to enforce the no-smoking policy, violating the lease agreement.2.Unresolved **** Noise Issue The **** heat exchanger outside our patio is excessively loud and frequently activates, disrupting our sleep.We reported this issue, but management has not sent anyone to inspect or repair it.3.Lack of Response from Management We verbally notified management on February 7, 2025, about these ********* one from management has visited our apartment to assess the odor, and we have received no follow-up **************** alternative housing solutions have been offered, despite the severe impact on our living conditions.Impact on Our Health and Well-being:Our clothes, bedding, and furniture are saturated with marijuana and smoke odors.We are experiencing persistent coughing, excessive phlegm, and chest tightness.The overwhelming smoke smell has caused anxiety and discomfort, making it difficult to use our bathroom or sleep at night.

  Business Response

  Date: 02/25/2025

  Dear Valued Resident,
  
  We understand your frustrations and want you to know we have been working with you on your complaint and have been to your apartment home to assess your concerns. In multifamily where the living experience is multiple residents within homes close to one another complaints like this do arise and we work closely with all parties to remedy these. We will continue to work with you and your grievance,but this does not dissolve you from your contractual obligations concerning your lease. We are always here to assist you with any concerns you may have. Please continue to stay in touch with the onsite management team so they can keep you up to date on efforts that they are able to communicate where and what to expect during this process.
  
  Best Regards,
  
  *********** Management
  ************
  *************************************

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of one of South Oxfords properties, ************* in *********** ******* for 2 years. Over this time there have been several concerning incidents in which the manager has falsely claimed I have not paid rent, charged late fees and has vacate premises notices in my account. They frequently realize it was an error, however I am constantly inconvenienced I am put in an awkward position as Im currently seeking new residence and they do not rectify the issues. I paid my rent with a check yesterday hand delivered to the office. ******* was present- check#**** today I received a late notice and late charge as my new residence is calling around for reference checks. They are unprofessional and it needs to stop. This impacts our credit and our potential to rent elsewhere due to their incompetence.

  Business Response

  Date: 10/14/2024

  This is a customer service complaint, not a compliance complaint, and should be closed. The resident *** ******** is frequently paying rent late, and as such, the administrative letters of late notices go for printing and distribution prior to receiving  the payment. We can not pull the letters out just because a payment was slipped in, in between creation of the later notices and physical delivery of them. Please see attached Resident ledger showing frequently late payments, and courtesy waiving of late fees, as a result. Rent is due on the 1st. We give a ***** period of late fee waiving if received on before the 4th. But paper handed in checks take multple days to process, which is uncontrollable. The best answer for this resident is to pay on the online portal or by the 1st each month to not recieving timing delays with notices and late fees.

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the noise disturbances I have been experiencing at the ****************************************************** complex since I moved in on June 30, 2024. Before signing my lease, I was not in ********* and therefore conducted two virtual tours and exchanged multiple emails with your staff to specifically inquire about potential noise issues. I was repeatedly assured that the apartment environment was very quiet and that there were no noise concerns.However, shortly after moving in, I discovered that a temporary bar, *********, had set up directly below my apartment, right outside the rear entrance of the building. This bar operates from Thursday to Sunday, and the noise generated by the loud music and the shouting of patrons has been unbearable. The disturbances begin in the evening around 7 PM and continue until midnight, severely affecting my ability to focus on my studies and get adequate rest.When I brought this issue to the attention of the apartment management, I was informed that the bar is temporary and not a permanent fixture. However, this noise issue was not disclosed to me before I signed the lease, and I believe this constitutes false advertising, especially since I was assured of a quiet living environment.A significant portion of the residents in this building are **** students who require a peaceful environment to study and rest. I am part of a group chat with approximately 237 residents, and the majority have expressed that they cannot tolerate the noise levels. Many of us are now actively discouraging new **** students from choosing to live in this apartment complex due to these ongoing issues.I request that you address this situation immediately. The noise issue is severely impacting the quality of life for many residents, including myself, and I believe it is the responsibility of the property management to ensure that the living conditions advertised to prospective tenants are accurate and upheld.

  Business Response

  Date: 09/19/2024

  Please see attached response from South Oxford Management (management for 360 State).

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As per our previous emails, the inspection, vent clean out, and carpet vacuuming were a start and I'm appreciative, however, this does not remediate the source of the mold and is only a temporary fix. Below, I have evidence of the condition of the mold inside the air filters, as I was able to be present with the company today. I was advised of the non-permanent fix, which I think is self-explanatory but dismissed and misrepresented by the management of the complex. In addition, I'm also aware of other residents experiencing the same issues. I have concerns about not only my safety and health risks of continuing to live in this building but also others remaining in the complex. I will gather medical documents and more, supporting my recent conditions in the past few months. Under these circumstances, I will need to move out to a new apartment complex immediately. I'm hoping that the owners are willing to come to a generous agreement given the urgency, health risks, and personal disruption of this situation, before proceeding with further legal measures.

  Business Response

  Date: 08/30/2024

  Our company is working with this resident to address her concerns and to come to a satisfactory resolution.

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my son decided to be roommates and we signed a lease at ****************************************************************** and during the time of the 12 month lease we fell on hard times, got behind 1 month in the rent and they filed eviction as they should, we actually paid before they went to court and was adviced by *********** **** that we didnt have to go to court because it was paid and not to worry about anything, come to find out they didnt tell the courts we paid and allowed them to place an eviction on our names even though it was paid before court. Mr **** then stated they will go to the court and fix things but it took them months to do it which affected our credit scores. He then sent us an email with papers showing they did something in the courts to clear it up. Fast forward our neighbors apt flooded ruining our belongings and carpet in the apt. Maintenance came and shampooed the carpets and insurance paid for our damaged property. We moved out 4/15/24 and I had to take a video of the apt because the management team is really shady, ******** and ***** finds ways to take peoples money and the only person trustable there is ********. We moved out and now all a sudden they state we owe 1700 for damages and they stated it was the carpet but it was cleaned and we have no children. Im appalled by the way this company handles residents and how dirty the community was while residing there. Every weekend we had to live with pet urine and p*** in the halls and elevators. But for them to try and steal money is crazy and they dont provide corporates info. I want a resolution to this and want the owners to look into the records i resided in 314 and it flooded ruining many apts on 3rd and 2nd floor, also the county records on filings. I expect a resolution and this taken off our names expeditiously and investigated by higher up.

  Business Response

  Date: 07/05/2024

  Good evening,

  Thank you for 2nd notice as unfortunately I was made aware of this notice on 7.3.2024 for the first time. Unfortunately, I am unclear as to why, how, or reason why it was not dismissed. *** Evictions requests an updated ledger the day before court. Court was on 12/14/23.  It is possible DFW did not update, or it was paid the morning prior to court. I have attached email from DFW Evictions and release of judgment. 

  The stains on the carpet are closer to the window and not one that would be reflective of a neighboring flood. The flood in reference affected entry closet. The charges for damages were not normal wear and tear and warranted. The carpet was a depreciated value and not related to any flooding. There is no record of any claim from the resident Spinnaker paid out, only more time requested. 

  I have attached the resident ledger as well for review.

  Thank you,

  ****** Priddy 

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:    There were no stains in that home that would cost $1700 Spinnaker definitely paid out and I have documentation of that, the eviction  order was to be thrown out and it was but not before affecting me and my sons credit!!!! It should never have went through because it was paid on time!! Id like proof of the stain because i have video of the home when I left! And there was a bed over the window the entire time of me living there it was impossible to have a stain by the window please provide proof and again a stain should not cost 1700 if there was one and why didnt south Oxford contact me with the charges? I also had a deposit so why is a collections bureau reaching out to me when I never received anything regarding a stain? They knew it was a lie and purposely didnt send my anything although I left a forwarding address but all that came was a $1700 bill from a collection agency.  And you mean to tell me a stain isnt normal wear and tear after a year?  They are doing illegal activities in that office and Im going to get to the bottom of it! Where is my deposit? I paid $500 for a 1500$ deposit through a deposit program your office advised me to apply for in which i did and was told it covered 1500 of my deposit in case we had damages and we didnt.  All you have to do is contact spinnaker and they will tell you it was paid out! Your manager ***** at 1001 **** is doing illegal activities and taking money from tenants!! I should have been contacted if there were damages after moving out and no one ever contacted me or sent anything like they promised and Id like proof of the mail that went out to me regarding the damages because they didnt do it because they are stealing money from tenants lying about a bill please tell me how a spot on a carpet equals $1700 again I have video of the entire apt and carpet that I will be supplying if this ever goes to court 

  Customer Answer

  Date: 07/17/2024

  I have attached the deposit info in which I should never have even had to pay because it was a fictitious claim regarding a1700.00 spot on the floor.   I also privied the payout info from ********* on how much they paid me and also me emailing 1001 **** apts manager ***** regarding the false claims and he never responded.

  Business Response

  Date: 07/18/2024

  Good Evening,

  
  The charges for damages were not normal wear and tear and warranted for replacement and charged a depreciated value of the remainder of the carpet life, which is 60 months. The carpet warranted replacement due to stains. The depreciated charge for the carpet only was $701.55. I had our IT support team to review the ledger at length when I reviewed a 2nd time. We found a discrepancy with applying the check for $1463.83 towards the account balance. For damages there is was a balance $27.34 not covered with that check. We have removed and waived $27.34 so the damages reflect paid in full. There are still charges for final water bill leaving a balance of $230.90.  We will update this with PDM collections.

  Thank you for your patience as we update this and understand this is very frustrating and we apologize for this discrepancy.

  Customer Answer

  Date: 07/20/2024

  I am rejecting this response because:   There is no way those stains came from me i am a 47 yr old female and my son is 27 we have no small children and no pets! I need to see a ledger showing that carpet was new when i moved in because clearly it wasnt!! I have never had $200 dollla water bill my entire year of staying there and its awfully suspicious that after you all allegedly have discrepancies with your ledger that all of a sudden you find a ridiculous $200.00 water bill. Id like to see the dates on that as well. And Id also like you to pull the maintenance request records because upon moving in this unit they actually painted the tub with wall paint and my son had an allergic reaction and we made several complaints and requested for them to come either replace this tub or laminate it correctly! You guys are really giving poor service and apartment units, over pricing them and somehow stealing money and charging for repairs that werent actually there.  So they are telling me they didnt replace the carpet from the  flood in which they shampooed my entire room , but they found these stains when pulling the carpet up? And as far as the paint in the kitchen cabinets you cant even properly clean the kitchen without paint peeling from everything and also the bathroom cabinets were installed with just a stone with no lamination and we couldnt sit anything there without it staining, I also complained about this.  That stove is the exact same as it was when i moved in it was not new at all. I dont like the fact you all really played with my credit like this and instead of taking responsibility and correcting your actions and getting honest management you are here tryin to cover it up. I want to see the water bill and days for this bill bis cause I know they are once again lying .

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance has repeatedly come out in the past few years stating our air conditioning is fixed or replaced and it never truly has been. The solution prior to fixing is putting in a window unit however we have security cameras placed in our windows due to the on going violence that has occurred here and the apartment complex has no security features whatsoever. A window unit as I have discussed with management on multiple occasions will not cool the entire house and affect my daughter emotional support animals.We have had the same issue with the air conditioning ongoing since 2019. I have every email from every request ever made in regards to the air unit from ********************************************************************************************** house and the handler was running. We all ended up sick this morning nauseous, vomiting and severe headaches. Currently after stating it was fixed yesterday it is again frozen and leaking with the temperature outside at almost 90 degrees. It is heating up in the apartment thermostat set at 69 with the temp now reading 77 and rising. We cannot do another summer like this with heat exhaustion and a malfunctioning air handler. We have lived here for going 9 years and have been quiet, good tenants.We always pay our rent on time and all we ask is for our air to work so my kids can be comfortable and when I come home from work I can relax and be comfortable and not have to worry about my kids their *** animals all day. With as many years as I have gone with the air the way it is and time it takes away from me doing other things and the months we go without service and the years almost 10 1 have lived here a rental rate adjustment would also be appreciated at this point. It is now 6:30 pm and nor one person has come or called about our air and it was ************************** here. The air after being thawed has not moved lower than 76 and it is set at 69. My GA ***** bill has been $300 a month this is ridiculous

  Business Response

  Date: 06/18/2024

  On June 17, 2024 the air handler was replaced by Founder's Maintenance.  The A/C unit is reported to be working properly.  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN A RESIDENT HERE AT ************* NOW MANAGED BY SOUTH OXFORD MANAMGNET FOR 6 YEARS.I MOVED INTO MY UNIT DECEMBER 2019 AND WITHIN ONLY 2 WEEKS IT WAS DISCOVERED THE WATER FROM THE COURTYARD WAS ****ING INTO BOTH MY LIVINGROOM AND MY BEDROOM. WAS NO IMMEDIATE ACTION TAKEN INTIALLLY, I WAS TOLD BY ********* THAT THERE WOULD BE CONTRACTORS COMING OUT TO EVALUATE AND OFFICE MANAGMENT AND DOCUMENTED THE REQEUST AS COMPLETED. THIS WENT ON FROM DECEMBER 2018 UNTIL FEBURARY 2020 WHEN CONTRACTORS CAME OUT TO PERFOME "**** TEST" BUT NO FURTHER ACTION WAS TAKEN OR REPAIRS MADE TO MY UNIT. ON DECEMBER 13 2023 I NOTIFIED MANAGMENT THAT THE REPAIRS STILL HAD NOT BEEN COMPLETED. A MEMBER OF MAINTENCE CAME AND PAINTED OVER THE DAMAGED SPOTS ON THE ***** WHERE THE **** AND MILDEW HAD BEGAN TO SPREAD AND THAT WAS IT. ON JANUARY 24TH 2024 I NOTIFIED MANAGMENT THAT THE WATER **** IN MY BEDROO HAD GOTTEN WORSE. MANAGMENT HAD THE CARPET CLEANED AND MARKED THE REQUEST AS COMPLERED. ON MARCH 16TH 2024 I NOTICED THE WATER WAS ****ING AGAIN AND WHEN PULLED BACK THE CARPETING I SAW THE AT BASEBOARD WAS ROTTING AND **** AND MILDEW HAD SPREAD FROM THE BASEBOARD UP THE LOWER SECTION OF MY BEDROOM WALL. I CHECKED THE OPPOSITE SIDE OF MY BEDROOM AND MY LIVING ROOM AREA TO FIND THE SAME, A ROTTING BASEBOARD AND **** AND MILDEW SPREADING ALONG THE LOWER AREA OF THE ***** AND IN THE CORNERS. A COMPLAINT WAS FILED WITH DALLAS COUNTY CODE COMPLIANCE MARCH 18TH 2024.THE CITYS AGENT GAVE SOM A VIOLATION FOR THE **** WITH A DEADLINE OF 30 DAYS FROM THE DATE OF ISSUANCE. AS OF APRIL 25TH 2024 THE REPAIRS HAVE NOT BEEN COMPLETED. THE BASEBOARDS AND ***** HAVE BEEN REPLACED AND PAINTED YET THE WATER IS STILL ****ING INTO MY APARTMENT. PER TEXAS LAW HIGH PRIORITY MAITENCE REPAIRS SUCH AS WATER ****S **** ARE TO BE RESOLVED IN A TIMLY FASHION. MANAGMENT HAS RETALIATED FOR THE CONTINED REPORTS AND COMMUNICATION WITH CODE COMPLIANCE BY FILING EVICTION EVEN POST PAYMENT.

  Business Response

  Date: 05/17/2024

  Please see below regarding concerns for the repair. I also met with Dallas **** on 4.22.24

  3.22 informed code please note that our crews were on site today ready to get the repairs started.  The conversations of refusing to allow entry were all verbal, nothing in writing. (see attached email of more timelines of action).
  3.22 Project manager noted actually came out to the courtyard when we were looking at another unit and asked us if were are her to work on her unit today.
  We have been working with the resident since 3/22 to get into her unit and remove the drywall and figure out the leak.
  We did a flood cut on 3/29 and water tested both the living and bedroom exterior walls. We then spoke with the resident about coming back after the wall is dry so we could apply a sealer on 4/2/24 at this point the resident works from home and did not want us making any noise by installing the drywall we also told the resident that the leak will need to be completed from the outside of her unit.
  We scheduled the drywall install for Monday the 8th to fit the residents schedule. The guys for the waterproofing got into a car accident that morning so we had to reschedule the exterior waterproofing for the next day but now the rain has put a stop to the digging and exterior waterproofing. We will need a few days after the rain stops for the area to dry out to start the exterior waterproofing. This work should not affect the resident with any loud noise. We have not installed the baseboards or painted the unit for we have not completely stopped the leak but have slowed it down tremendously. After waterproofing we will schedule with the resident to do another water test.
  
  4.2 A little update on the repair situation in your home.The Contractor has found the source of a slow pace water intrusion leak in the living room & repaired that leak. Right now, the area is still wet and needs to completely dry before we can caulk and seal. The space has been covered in plastic & the Contractor will need to return when the wood is dry to seal & install drywall, which will be an all day job & fairly noisy. The crew needs to get back to the apartment Thursday or Friday this week to ensure this project is wrapped up timely. Please let me know if Thursday or Friday works better for you.
  
  4.17 Informed resident I was still  aware of that status of baseboards.  Informed her this would not prevent her from sleeping in your bedroom as its only the baseboard affected.  I also have an update; taking into account some rain in the forecast this week and weekend we are planning on digging Tuesday morning (4.23) and will need to enter your unit in the afternoon on 4.23  to install the trim and paint.  Please confirm for Tuesday.
  4.23 above work was completed with exterior digging, seal,and baseboard and paint completed.
  
  4.22 From resident: Yes, we are confirmed for tomorrow. My supervisor accept my request to make up my time this Saturday.
  4.30 noted Repairs in apartment concluded that the paints won't match exactly. No charge to resident at move out.
  5.2  It was brought to my attention the incorrect paint color for the wall was used when painting the wall. We would like to schedule to correct. What day next week would be best? Would Monday, Tuesday, or Friday work?
  5.3 From resident: Wednesday is the only day I can take off.
  5.3 What about the following weekweek of 13th through 17th?  We can also continue to monitor over this weekend to ensure the repair corrected water intrusion.
  5.5 1:19am Sunday  email  Resident informed of water intrusion from rain noted in photos and video.
  5.7 10:51am Tuesday from resident: Three communication attempts have been made to discuss my concerns.  It has been more than 24 hrs since I have reported water intrusion and had zero response.
  If you are not available please redirect me to someone who I am able to contact to escalate my concerns.
  
  5.8 1:56pm Wednesday: My apologies as I was out on site Monday with some urgent matter and out unexpectedly yesterday.  We have escalated the concern and we are scheduling another vendor with some additional expertise in the concern.  Can we access on Friday, May 10th with the vendor?
  With the last water proofing we completed we really anticipated to be fully remedied. Your current lease expires on 7/18/2024. We certainly understand the frustration and would like to offer to release you from your lease with a 30-day notice. You would be rent responsible through the written 30-day notice and any applicable cleaning/damages not related to the water intrusion.
  Can we access on Friday, May 10th with the vendor to continue to remedy the issue?
  We greatly appreciate your continued patience.
  5.9 12:28pm from resident I just received a response from my director I can log of from 9am -9:30 am tomorrow.
  5.10  water proofing vendor and  project manager entered to reassess.
  5.15 10:14am I wanted to follow and see if you had identified a move out date yet?  As well as circle back about the wall with the incorrect paint color and next steps after the vendor visited on Friday.
  5.16 12:30pm followed up on the above, no response.

  5.17 at  8.12am: I wanted to follow and see if you had identified a move out date yet?  As well as circle back about the wall with the incorrect paint color and next steps after the vendor visited on 5.10.We need to enter the unit and remove drywall for a full wall water testing, we will need full access for 1 full day to remove the drywall and water test, then 1 day to repair the leak and 1 day to repair the drywall and paint. It is important that we receive a reply.  We can approve a sooner move out, you would be rent responsible through days keys released to office  and any applicable cleaning/damages not related to the water intrusion.
  5:17 at 9:43am from resident: Hello ****** the move out is going to be the end date of the lease. At this time my job is not allowing me to reschedule a relocation period based on service needs. As of now I don't have the availability to be out of my home for 3 days. The time I accrued was used for the previous attempts to repair. My work hours are Monday through Friday 8am to 5pm with an hour lunch each day. I started the packing process last month because I was told that the lease renew opportunity was not being presented and was under the impression I was to move out in May.  My space is being utilized at the moment. Are you willing to temporarily relocate me so that I am again jeopardizing my employment for ongoing unresolved repairs?     
  5:17 at 9:46am Do you work at your office these days?
  5.17 at 10:17am from resident I'm required to have a designated workspace with WiFi as I interact with clients and have 7-10 virtual meeting a day with our attorneys. 
  5.17 at 11:00am We can permit an allowance to reimbursed with receipts for hotel for 3 nights at $150 and $75 food allowance per day.Will reimburse wifi rental at hotel with receipt up to $12.00 per day.
  I will see what schedule is for vendor now.
  
  5.17 at 12:53pm We have the work scheduled for 9am on Monday, 5/20.  Please confirm.
  5.17 at 2:51pm  We have the work scheduled for 9am on Monday, 5/20.  Please confirm.
  5:17pm around 4:00pm I called and left a voicemail to resident
  What is next step @**************************************** if she will not allow 
  
  To note we need to enter the unit and remove drywall for a full wall water testing, the resident will need to allow us full access for 1 full day to remove the drywall and water test, then 1 day to repair the leak and 1 day to repair the drywall and paint.
  
  Please let us know if any more detail is needed. We were willing to allow her to vacate early. Resident would be rent responsible through days keys released to office  and any applicable cleaning/damages not related to the water intrusion.
  
  Thank you,

  *************************

  Regional Manager

  Business Response

  Date: 05/17/2024

  It would not allow me to send photos with first submittal.

  Customer Answer

  Date: 05/29/2024

  Several email communications have been forwarded with multiple request yet they are deliberately being ignored. 
  
  We have asked for the repair request history.
  
  We have asked for proof of delivery  for the document you apparently failed to properly deliver.
  
  We forwarded a renewal request last week.
  
  All of which have been ignored.
  
  Your failure to respond is unacceptable as it further acknowledges your practices of retaliation and discrimination. 
  
  You have continuously failed to comply with your obligations under the applicable laws.
  
  A member of your office staff has now on three occasions now displayed and instigated aggressive behavior causing tenant stress and it has not been addressed.  
  
  An incident report for the most recent event was requested and you have failed to provide a response or investigate the matter. 
  
  We are now requesting to escalate these ignored concerns through the proper channels.
  
  Any other communications not addressing the forwarded request and concerns will no longer be necessary. 
  
  We are in the process of notifying ********************************* and *****************************, both of Beach World Management,  of your unprofessional behavior, your failure to communicate acknowledge and respond to the previous email communications, your unfair and discriminatory practices, as well as the borderline violent and abusive behavior from your assistant property manager, ********. 
  
  This continued display of unprofessionalism and disrespect can no longer be tolerated.
  
  

  Customer Answer

  Date: 05/29/2024

  Several email communications have been forwarded with multiple request yet they are deliberately being ignored. 
  
  We have asked for the repair request history.
  
  We have asked for proof of delivery  for the document you apparently failed to properly deliver.
  
  We forwarded a renewal request last week.
  
  All of which have been ignored.
  
  Your failure to respond is unacceptable as it further acknowledges your practices of retaliation and discrimination. 
  
  You have continuously failed to comply with your obligations under the applicable laws.
  
  A member of your office staff has now on three occasions now displayed and instigated aggressive behavior causing tenant stress and it has not been addressed.  
  
  An incident report for the most recent event was requested and you have failed to provide a response or investigate the matter. 
  
  We are now requesting to escalate these ignored concerns through the proper channels.
  
  Any other communications not addressing the forwarded request and concerns will no longer be necessary. 
  
  We are in the process of notifying ********************************* and *****************************, both of Beach World Management,  of your unprofessional behavior, your failure to communicate acknowledge and respond to the previous email communications, your unfair and discriminatory practices, as well as the borderline violent and abusive behavior from your assistant property manager, ********. 
  
  This continued display of unprofessionalism and disrespect can no longer be tolerated.
  
  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living at the Verandahs at ************* (managed by South Oxford Management) for three years now. I've dealt with a huge cockroach/palmetto infestation ever since I moved in. My father is a disabled veteran who has serious complications with balancing and walking up stairs, and the stairs here have absolutely no railings installed, despite being made of concrete and holding more than four steps. We've had a broken trash can for two years that they've not replaced. There's water damage and a collapsing part of the ceiling that's not been repaired. The entrance gate is meant to be working and is stated in our lease as to be an included amenity that we pay for, despite it *not* working for most of the three years we've lived here. There are continuous issues of packages being stolen, cars being hit in the parking lot, and even being broken into. However, cameras are not being installed to guarantee safety of vehicles. This wouldn't be an issue if the gates were working and weren't allowing in outsiders who do not live at the *********. The company is threatening to charge us $25 for trash being in the trash can, or if we put trash out before six pm and after midnight, yet nobody in my family is home between those hours, as we work. And, as mentioned before, the trash can is broken, therefore vermin wouldn't be breaking into the bags and causing trash to spill if it were fixed and/or sealed. It has been three years since my father put in a complaint about the hot tub (another amenity boasted about in the listing to this day) not working, and it's still not been addressed. As a young woman, I don't even feel safe walking to my mailbox, as there are several tenants who continuously have strangers driving in/around the complex who do not live here, and smells of marijuana and other substances can be smelled around the complex. I don't believe background checks are properly being completed on prospective tenants, and it's made myself and my family feel incredibly unsafe for the past three years. Not to mention, mail that isnt ours has continuously been delivered to our mailbox despite having a completely different address on it, and mail that is our, especially important documents, have gone missing or are delivered to the wrong apartment and not delivered to us. We've also had to put our lives on hold for a week every single year they've said they'd do an inspection, as we have pets who live with us and we can't risk them getting out, and they either haven't shown until the last possible day, or they've not shown up at all for the inspections. I've yet to see them come in to test the fire alarms at all, despite there having been a fire before we moved in that destroyed an entire apartment. I would like someone to actually do something about this place, as the living conditions, lack of security, and general slumlord behaviors make me feel incredibly unsafe living here and does not feel worth the almost 2.5k a month we've been paying to live here. Something needs to be done about this place, as it's not a reputable company, no matter what the company may boast about.

  Business Response

  Date: 05/06/2024

  In response to this compliant, the residents have denied access to their home and have not submitted or requested a reasonable accomodation for stair railing. Our office team will promptly send notice to them with the form for railing installation accomodation request. Other items sited on the compliant are itemized below w/ responses accordingly.

  1. huge cockroach/palmetto infestation
  

           No requests for pest control from the resident, they will of course be done quarterly with Pest Control Vendor, however upon Q1, the team were denied access by tenant.
  
  2. serious complications with balancing and walking upstairs, and the stairs here have absolutely no railings installed, despite being made of concrete and holding more than four steps.
           There is a small set of stairs that lead to their building on both sides of the building that does not have a railing, has never had one since inception in 1984. A reasonable accomodation request form is being delivered to the tenants for official request, should they still desire stair railings, and our team will bid out the cost accordingly.
  
  3. broken trash can for two years that they've not replaced.
           Trash Box has since been replaced. These simply need to be requested via a service request, which has not been submitted by the tenant.
  
  4. water damage and a collapsing part of the ceiling that's not been repaired.
           Ceiling is popcorn that is coming loose, management team has tried multiple times to get a time to come in. ****** has denied access due and since requested a June return date. 
  
  5. The entrance gate is meant to be working and is stated in our lease as to be an included amenity that we pay for, despite it *not* working for most of the three years we've lived here.
           The gate is working now, although it does have occasional issues when resident damage occurs, which are timely repaired. We also keep the gate open during the day for office administration & vendor access; There is an issue with the software Doorking at the gate as the system is not accepting the information,reached out to the gate vendor to help fix this issue. This is pending a software update.
  
  6. the hot tub (another amenity boasted about in the listing to this day) not working, and it's still not been addressed.
           The Hot Tub is actively being worked on, we have one quote for repair and pending a second quote from the Pool vendor. These are used frequently and submit to repair needs as wear and tear occur. 
  
  7. background checks properly being completed on all prospective tenants. 
            Background checks are completed on each applicant. Copy of rental Criteria is attached. We can not guarantee safety, nor can anyone or any deterant, however we do screen all applicants. 
  
  8. Yet to see them come in to test the fire alarms at all, despite having been a fire before we moved in that destroyed an entire apartment.
           Service techinicans have come to perform quarterly inspections and tested the smoke alarm during inspection, female tenant was in the bedroom and did not come out during the inspection.
  

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $306 applied to my credit report illegally. Not only do I not owe this complex they owe me for expenses inquired due to lack of communication with staff during a unit transfer. I have video proof of how I left unit as well as move in check list describing damages at move in which are the same as what I am being charged for. A few issues.- I am being charged for move out on the 3rd. I moved out on the 1st. I have video proof.- I am being charged for cleaning of bathtub yet bath tub was cleaned just badly stained from paint and finishing that pilled away but can be found on the move in check list signed by their employee.- I am being charged for cleaning of storage room yet storage room was extremely dirty on move in and written on move in check list signed by employee.- I am being charged for not returning mail box key yet I returned the key and have a video of my self putting the keys in an envelope and sliding under locked door.- I am suppose to have a $500 credit applied to my account for lost moving fees because of the complex.- I emailed the and called executives and complex multiple times in the last 2 months. No one ever returns my calls. I have even called corporate. Please contact me for all video proof.

  Business Response

  Date: 04/24/2024

  Please send all videos that are mentioned to ********************** The cleaning fee does not state specifically just the tub and the storage closet, this is cleaning throughout the apartment but will be more than happy to work with you on the charges if the videos show differently. Also, I spoke with you regarding the moving costs and crediting the amount to you with a receipt- I have not received this receipt as of today. I look forward to working with you regarding the items mentioned.

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to this apartment complex and was denied. Ive been waiting to get my admin fee back for months now. I received an email stating I never paid an admin fee which is a lie because I have a confirmation email dated back in November which clearly states the date and confirmation number.

  Business Response

  Date: 03/19/2024

  Greetings, 

  The claimant is not due a refund.  Her rental application was approved, and she was scheduled to move in 11/30/23.
  The leasing team sent her a welcome letter/move in statement on 11/28/23.  She then forwarded her TECO (utility) account confirmation and rentersinsurance for the apartment on 11/29.  She signed the lease on 11/30/23 and the community manager countersigned. Then she never showed up to move in. Her admin fee is not refundable.

  Supporting documentation is attached. 
  
  

  Customer Answer

  Date: 03/20/2024

  I was denied. Wheres your policy on administration fees?

  Business Response

  Date: 04/18/2024

  This applicant was approved and never moved in, and stopped corresponding, however there have been 2 reviews of the account that were conflicting, and as a customer service gesture we will be refunding the $150 admin fee. That was paid. Attached is the email to the applicant asking for their forwarding address, and a screen shot of the approval.