Complaints

This profile includes complaints for Fogo De Chao Brazilian Steakhouse (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fogo De Chao Brazilian Steakhouse (Corporate Office) has 4 locations, listed below.

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  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  14850 Quorum Dr Suite 500 Dallas, TX 75254-7566

• 

  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  15028 Beltway Dr Addison, TX 75001

• 

  Fogo De Chao

  8250 Westheimer Road Houston, TX 77063

• 

  Fogo de Chão Brazilian Steakhouse

  14850 Quorum Dr Ste 500 Dallas, TX 75254

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my deep disappointment with our experience at ***************** in *********, ** (*****************) on June 28. My family and I had a reservation for a party of 1714 adults and 3 young childrencelebrating my graduation. What should have been a special and enjoyable occasion turned into a frustrating experience that did not reflect the high standards your brand is known ****** begin, I was extremely disappointed to learn that there was no kids menu available. This made things more difficult for the families in our group and was surprising, as this has not been an issue at other locations. Our server, who had only been employed for one week, did the best she could under the circumstances, and I want to be clear that this complaint is not directed at her. However, I am very upset that a new employee with limited experience was assigned to a large party like ours, while also being responsible for other tables. It took a long time just to receive our drinks. I personally only received three pieces of meat during the entire visit. When servers came by with meat, they consistently ignored our end of the table, even though our cards were clearly green. After raising the concern with our serverwho may have informed the managernothing changed. When meat did finally make its way to us, it was often undercooked. A server cutting lamb for my sister stopped mid-cut and said, Oh my, this isnt done, before taking it back to the kitchen. My mother asked to speak with the manager three times. On two occasions, the manager walked near our table but failed to acknowledge the request. When my mother finally addressed her directly and asked if she was the manager, ******** only replied with, Im sorry in a dismissive tone. There was no offer to resolve the issue, no effort to make things right. I left unsatisfied and extremely disappointed. Weve had wonderful experiences at the *************** location, but this visit fell far below expectations.

  Business Response

  Date: 07/07/2025

  Our local team reached out to this guest to better understand the issues she raised regarding her visit. We were able to provide a solution to the guest that ensures she will be able to return and enjoy Fogo in the future!

  Customer Answer

  Date: 07/07/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/15/2025 I wanted to purchase two gift cards for my children. The restaurant was offering a bonus gift card $25.00 for each $125 card. I drove to the restaurant to purchase them. 45 minutes i waited for a manager to come back to me. he told me i had to get them on line. made me angry. I went home and spent over an hour purchasing two gift cards. One for $250.00 and one for $125.00. I received confirmation for both gift cards. I did not receive 2 bonus cards for the $250.00 gift card.Monday morning I checked my account and found out Fogo ******* charged me two times $250.00. I called the help line. The customer service people spoke such terrible english I could not understand what they were trying to tell **** asked them where are they located? They lied to me. I know they were from *****. I can't understand how an anerican company has to hire non speaking English customer service people. The entire week I called and called and no one would answer my questions. The only way they would get back to me was email. I have all emails and printed gift e cards. Over 27 hrs I have spent on fighting with this company. They insist I have valid gift cards. There customer service people keep telling me I have no gift cards. I finaly called my credit card company and disputed the charge of $250.00. I was charged $500 and was refunded one of the $250.00. I ordered $125.00 and one $250.00. I have asked them to call me from Corp so many times and again I receive a lie email.I am done fighting with them and will no longer try to straighten this problem out. I want an ENGLISH speaking person contact me by phone and solve this problem.

  Business Response

  Date: 07/07/2025

  On 6/18, our gift card team was able to provide the guest with a breakdown of each gift card and bonus card balance, as well as refunding what the guest had requested to make up for the confusion caused by this experience. We followed up with the guest on 6/27 after not receiving a reply to clarify if there was any further way we could assist.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very unpleasant dining experience at your ********************************************************** location on June 10, 2025.Upon arrival, we were greeted by ******, who brought our drinks. However, we did not see him again for the remainder of the evening. We had to flag down other staff members just to receive basic items such as bread and the shared sides, which are typically brought automatically. While we waited patiently, it became clear that our table was being overlooked, as other tables received regular service and attention. For approximately ************************************************************************************* any other needs.Eventually, we politely expressed our concerns to a manager named ******. His response was shockingly rudehe approached us with an angry expression, no smile, and dismissively asked, What do you want? This attitude was extremely uncomfortable and upsetting. At that point, we decided to skip dessert and simply requested the check so we could leave.****** returned later and asked what he could do. We informed him that we intended to contact corporate. He responded by saying he had removed two people from the bill and asked us not to report the incident. He also mentioned that he had instructed ****** to stay away from our table.We were so shocked and disturbed by ******** attitude that I didnt realize until we got home that we had also been overcharged. Although I clearly requested the $49 per person special at the beginning of our visit, we were charged $75 per person. This overcharge was extremely disappointing and, frankly, felt dishonestespecially in light of the already unacceptable service. I originally intended to let the situation go, but the inaccurate billing on top of the poor treatment compels me to take further action.I have contacted the corp but no response. Thank you

  Business Response

  Date: 07/07/2025

  Our local team was able to reach out to this guest and provide him with the refund as requested.

  Customer Answer

  Date: 07/07/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****. details in uploaded document. Short version:June 7th, I hosted a graduation brunch for my son at ***************** (Irvine Spectrum) under the Amethyst package. I worked with ********* to confirm dietary accommodations, promo eligibility ($50 host gift card and $25 per guest for groups of 15+), and flexibility in guest count. I was told the promo would still be honored even if fewer than 15 showed, and that the Amethyst package fit our needs. I was told we still had to do group dining due to our guest size, even if a few canceled. Unfortunately, the experience was deeply disappointing. Dietary accommodations were mishandled: ***** option included cheese, which wasnt disclosed in the version sent by the sales rep. ***** and pescatarian meals were brought out very late,within 15 minutes of our departure.A guest with bariatric surgery, confirmed in advance to get special accommodations, was denied any options during brunch.Service and communication were poor:Our table was skipped repeatedly during meat rotation. I received just two pieces of chicken until I asked multiple times for ribeye, which came undercooked right before we left.Staff never explained the card or market table system. I had to explain it myself.Sides were served late and only once.Staff behavior was unprofessional:Multiple staff focused on the contract I signed instead of checking on *********** employee made us feel uncomfortable by hovering and discussing the bill within earshot.We received no check-in, no thank you, no acknowledgment of the celebration.Three guests couldnt attend (I confirmed this might happen in advance). I was told it would be fine, but was later treated differently due to the final ******** follow-up:I called on June 7 and 8 to speak with the *** I was told to wait, but never received a response as of June 12.This was supposed to be a joyful celebration. Instead, I left in tears. Im requesting a full refund due to unmet assurances, poor service, and lack of follow-up.

  Business Response

  Date: 07/07/2025

  Our local team was able to reach out to this guest regarding her experience, better understand her complaints, and come to a solution to ensure that she will be able to return to the restaurant and enjoy our service in the future. We look forward to welcoming her back!

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Fogo ****** Management,I am writing to express my disappointment with the service I received at your ******* (*************) location on June 3, 2025, at 8:15 ***** brother and I visited to celebrate our birthdays. The managers behavior was unprofessional and disrespectful. He made sarcastic remarks and mishandled our billing, charging my brother and his spouse incorrectly. Despite bringing this to his attention, he refused to take responsibility or correct the errors.This experience marred what should have been a joyful occasion. I request a formal apology and a review of the managers conduct to prevent future occurrences.Thank you for your attention to this matter.Sincerely,**** ******* **********

  Business Response

  Date: 06/16/2025

  A sincere misunderstanding about what had been ordered at the guest's table led to confusing charges at the end of the meal. Upon realizing there was confusion, the manager comped the meal to avoid any frustration and apologized for any back-and-forth. This was confirmed the following day when the guest called to discuss her experience--during this time, she also spoke to a second manager who apologized for the situation. Our local team informed us of the situation when it occurred and provided refund confirmations.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this restaurant with my husband on 5/16/2025late night, around maybe 10 pm. Everything was fine until it was time to pay; an employee who was not someone we interacted with that night came and collected our bill, which we paid in cash. My husband asked for change and the receipt, but the employee scoffed and walked away, never to return again with either our change or our receipt. I need the receipt, and the change the employee has disappeared with both. I filed a complaint with the company, and they contacted me a week or two after via phone to ask me to explain what happened, which I did, and gave a time frame. I was told they'll look into it. Today I got another call from a who asked what happened with the first call. I told her no one followed up, She said, "Well, that's why I'm calling now." I said Great In summary, she says since there's no receipt or transaction number, she can not help me. I said ma'a the issue is just that I have no receipt to record of the money we've spent. She basically said corporate told them they can't do anything without the receipt or transaction number, and they'll talk to their employees. No, sorry, nothing, and no receipt still.

  Business Response

  Date: 06/16/2025

  After receiving the guest's complaint, our local team investigated and reached out. All cash payments are handled by management staff and procedure is to return any change to the guest unless explicitly told otherwise. When asked to describe the server who took the cash or to describe the check so our team could locate the transaction and gain more insight into the situation, the guest could not provide any further information. Cash refunds require a high threshold of evidence to be issued and without more information, we could not provide cash that was allegedly kept as tip to the guest without any proof.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On July 27th of 2024 I purchased a 150 dollar gift card from the restaurant. Fogo *******. The gift card owner attempted to use the card but was told the card had already been used in *******. I used the following link on their page to purchase the card. It was not a physical card but an e-gift card. I am unable to contact the corporate office of the restaurant, and they do not respond to e-mails. ********************************************************************************************

  Business Response

  Date: 07/07/2025

  Our gift card support team worked with this guest and his son to get to the bottom of this issue and provide a reasonable solution for the inconvenience caused. A replacement gift card was sent to the guest while we investigate the issue further.

  Customer Answer

  Date: 07/07/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st, I dined at *****************. After the meal, I was presented with a bill, but when I later checked my credit card statement, I noticed that the amount charged did not match the amount on the original bill. I have made multiple requests over the past month and a half for a copy of the final receipt to verify the discrepancy, but Fogo ****** has failed to provide it, despite repeatedly promising to do so.When I contacted them again, they advised me to dispute the charge with my bank. Unfortunately, the bank requires documentationspecifically, the receipt showing the original amountto proceed with any dispute. Without this receipt, I am unable to challenge the charge through my financial institution.I am now in a situation where I have been charged an incorrect amount and cannot seek a resolution through my bank because Fogo ****** refuses to provide the necessary documentation. I am requesting the Better Business Bureaus assistance in obtaining the receipt from Fogo ****** and resolving this billing issue.

  Business Response

  Date: 06/16/2025

  Our local team was able to reach out to this guest the day after he emailed us to resolve his concerns.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valentines Day. I reserved a month in a half in advance. When we arrived 5 mins before reservation there was a 45 min wait for reservations. We were sat it took a while before our order was taken we understood because they were busy. We ordered a seafood tower and were told they were out of lobster, only to put freezer burned lobster tails on the tower. My fiance, ordered Waygu porterhouse and after waiting 45 mins we asked the waiter where it was he went to check and after 15 more mins he came back and said it was sold outthe rest of us ordered the premium experience and no beef like steak was brought to the table no other meat outside chicken was offeredthe manager did come out and waived the items we didnt get..but for us the most busy day fogo should have been prepared for the volume of customers expected on a holiday like valentines especially when the location was newly opened.

  Business Response

  Date: 07/17/2025

  Our local team was able to reach out to the guest and invite them back for another experience.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited *******************, i go there once a week, order same food and drinks, I usually dent go on a Saturday, but this Saturday (3-22-25) i wanted to get my specialty from them. It was very crowded and busy, which is understandable, i spoke to the hostess and she put my name on the list for reservations, i advise i wanted bar seating, she stated no problem, as soon as one is available, she will let me know, i notice two people were closing there check and seats became available, my husband advise the hostess that there were two different table avail , the hostess advise no problem, as soon as someone cleans it, we can sit, we wait for someone to clean it , a guy came over and started to clean table, i was about to sit down, and the guy started to yell at me and say stop, you have to check in, i advise i did already, he said no you didn't, i advise you can check with the hostess, he stated you are lying, i showed him my reservations on my phone, he said you are lying, he said you are stealing the seats because you were sitting at the bar, my husband then advise the cleaner or worker that we can walk over to the host desk, they walked over, the cleaner/worker started to yell at my husband and said you are liars, this guy never even checked with hostess , he accused us of stealing seats, at this point i advise the cleaner/worker we are all set , and rather deal with someone else, i notice someone else there with a tablet check people in, i asked was he a manager, he said yes, his name is *****, i asked what is that worker name he said *******, i told the manager he was yelling at us in front of manager and called us liars, ******* brushed it off very nice guy, he asked if i had a reservation, and pulled my name up, he checked with the hostess and sat my husband and I,also ****** made sure we were taken care.The worker ******* started to make mean faces at us while we were sitting, it was a very uncomfortable event. We were super afraid to order meal, so we had one item

  Business Response

  Date: 04/02/2025

  Our local team reached out to this guest, who is a regular, and apologized for the service and was able to make it right. This party will be returning and appreciated the resolution!