Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at ** Madeleine and it was delievered to the wrong person.I contacted guest services. No reply.I contacted guest services again and ************************* replied stating that they needed a phone number to refund me. I replied with a copy of the receipt and my phone numer. I emailed again about a week later because they did not reply. They said they needed my number. I called the store to give them my number. A woman who spoke poor English answered but did not help me. She said that even though I placed the order through La *********, I had to go through the third party delivery service, which made no sense. I tried contacting the delivery service but couldnt get through because I did not have an acct.I dont have enough characters to detail every failed attempt I made at getting my money back but I tried contacting guest services, the store, La Madeleine's reward program servicer, and the third party delivery 3-6 times each. It has been a month now and no one at La Madeleine will return my messages

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the La ******** cafe, the Lakeline branch in **************, *****, on Saturday March 11, 2023 around 1 pm. I was with three of my friends. I ordered an omlette, a side of fresh strawberries and an **************** for myself. the order arrived without my coffee, so I politely asked the waitress for my coffee. a few minutes later the manager of the cafe came and she said that I didn't order coffee with my order and I have to pay for it. Luckily, I told the manager I did order a coffee, and the manager insisted that I didn't, and she said that might be a mistake from the cashier. I told her either ways it's not my mistake but I'll check my receipt. Luckily I had my receipt and it proved that i did order coffee and I paid for it. I showed the manager the receipt and she said, "well, the receipt says coffee and not americano, so you have to pay the difference" I told the manager that first she claimed that I didn't order a coffee at all, and now she is saying that the receipt is for coffee and not americano. I told the manager apparently this is not my mistake. I ordered americano and it was the cashier mistake to write coffee instead of americano and please I want my coffee with my lunch. The manager then said ok I'll make americano for you, and she handed me a cup that is filled only to less than the third of it with coffee. I went back to the manager and I said, this is not an Americano. She said "that's what I can offer to you". At that point i was so much frustrated. That lady ruined my time with my friends and ruined my afternoon. I felt it's useless to discuss this with her, so I asked to talk to her manager. She said, I'm the manager here and I don't have anyone over me. I was so frustrated and I finally asked for a refund of my coffee which she made for me.If I was at any cafe/restaurant, anywhere in the the world, I would get an apology and my coffee immediately. That was the first time I was treated like that in a cafe.