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Business Profile

Restaurants

Twisted Root Burger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Twisted Root Burger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Twisted Root Burger Company has 7 locations, listed below.

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    • Twisted Root Burger Company

      5211 Bonita Ave Dallas, TX 75206

    • Twisted Root Burger Company

      7300 Lone Star Drive, Suite C150 Plano, TX 75024

    • Twisted Root Burger Company

      730 E. Campbell Rd., Suite 330 Richardson, TX 75081

    • Twisted Root Burger Company

      101 S. Oak Street, Suite 100 Roanoke, TX 76262

    • Twisted Root Burger Company

      5609 SMU Blvd., Suite 102 Dallas, TX 75204

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twisted Root Burger *** has a corporate policy to short the customer if they can not make exact change. Enforced by Manager.Sunday March 7, 2023 approx 11am at the Twisted Root Burger, ********* **.Purchased a burger for ***** with $100 bill. Change due was *****. Change given was *****. When I objected the cashier said they always round down and wont round up. On principle, asked for manager. He informed me, "sorry, it is a corporate policy". I again objected. A frustrated customer behind me put coins on the counter to resolve this. I stepped aside but asked for a corporate contact because my issue is the policy to deliberately short a customer, not the 3 cents. 10 minutes later, he writes, "Local Favorite ************". When I called from home, I discovered this number was a dead end with recorded messages relating to "El Fenix" being out of business. If your company thinks this is not a big deal, then they should take the hit. But instead you take advantage of customers who don't want to be embarrassed by making an objection.Also, the ****** tried to trick me out of $10. They did not have $10 or $20 bills, so she uses all $5 and counts ******, 65, 70, 85 .... I catch it and she does it again with 30, 35, 40, 55, .. She did this many times at different numbers and never got it correct before I called for someone else to do it. That second person was the one that said the policy is to round down the change. Maybe the first person was dyslectic or nervous and I could accept that $10 mistake, but the policy to deliberately short a costumer, even at 1 cent, is totally offensive and abuse. A violation of the Deceptive Trade Practices Act, Chapter 17 of the ***** Business and Commerce Code

    Twisted Root Burger Company is NOT a BBB Accredited Business.

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